1、托业（听力）简短文章练习试卷 14及答案与解析 一、简短文章 1 What will the first item be after lunch? （ A） A speech by the CEO. （ B） A review of employee perks. （ C） A review of company policies. （ D） A training session on how to handle calls. 2 Who is the workshop intended for? （ A） New employees. （ B） Company managers. （ C）
2、Customers. （ D） Bank tellers. 3 When will the participants start work? （ A） In the morning. （ B） In the afternoon. （ C） Tomorrow. （ D） Next week. 4 What is the report about? （ A） Traffic conditions. （ B） A highway construction project. （ C） Directions to the radio station. （ D） A traffic accident. 5
3、 What are the motorists asked to do around 7200 South? （ A） Have their vehicles repaired. （ B） Take a detour around 1-15. （ C） Plan to change lanes. （ D） Avoid traffic by listening to the radio. 6 What is happening on the 215 Interchange? （ A） Crews are repairing the road. （ B） A car has stopped due
4、 to engine problems. （ C） There is a lane change coming soon. （ D） There was a car accident. 7 Who is the intended audience? （ A） Sales representatives. （ B） Potential customers. （ C） Employees. （ D） Game developers. 8 What is NOT mentioned among the service features? （ A） Homepage customization. （
5、B） MP3 downloading service. （ C） Internet games. （ D） A chatting service. 9 What makes Nater a leader in the industry? （ A） Their unique features. （ B） Their broad bandwidth. （ C） Their customer base. （ D） Their Internet customization services. 托业（听力）简短文章练习试卷 14答案与解析 一、简短文章 1 【听力原文】 I see that you a
6、ll made it back to continue your training. We plan to walk you through customer service calls today. Marsha will be instructing you on how to deal with irate customers. We will be doing some modeling and then let you try your hand at the phones. After lunch, we will review company policies as to wha
7、t you can offer customers as incentives and perks. We wilt finish off the day with a speech by the company CEO. Starting tomorrow, you will be working on the phone banks with supervision. Lunch will be provided today. Just be sure to be back in your seats by 1 p.m. 1 【正确答案】 C 【知识模块】 简短文章 2 【正确答案】 A
8、知识模块】 简短文章 3 【正确答案】 C 【知识模块】 简短文章 4 【听力原文】 This is SkyCam from Channel 11 News, reporting to you live over the valley. For those of you heading south on 1-15 on your commute home from work, expect some delays around the 215 Interchange. Road crews are making repairs on the left lane, so commuters s
9、hould be prepared to shift over to the right around 7200 South. This bottleneck appears to clear up at around 9600 South. You should expect such delays at least until the end of the week. And thats all from SkyCam 11, providing you with updates on the hour. 4 【正确答案】 A 【知识模块】 简短文章 5 【正确答案】 C 【知识模块】 简
10、短文章 6 【正确答案】 A 【知识模块】 简短文章 7 【听力原文】 Nater has always been committed to giving our customers more bandwidth, more features, and more services. As part of this commitment, we have always been a leader in providing fun and innovative ways for customers to personalize their internet with services tike h
11、omepage customization, wallpaper, games, and now MP3s. By being an industry pioneer in customization, we not only keep our existing customer base satisfied but also attract new customers who want more from their Internet provider. 7 【正确答案】 B 【知识模块】 简短文章 8 【正确答案】 D 【知识模块】 简短文章 9 【正确答案 】 D 【知识模块】 简短文章
