1、雅思（听力）历年真题试卷汇编 35及答案与解析 一、 Listening Module (30 minutes & 10 minutes transfer time) 0 Complete the notes below. Write ONE WORD AND/OR A NUMBER for each answer. COMPLAINT to THE AIRPORT Example Answer Name: Jack Dawson Address:【 L1】 _Road, Exeter Postcode:【 L2】 _ Telephone: work:【 L3】 _ home: 798662
2、1 【 L1】 2 【 L2】 3 【 L3】 3 Choose the correct letter, A, B or C. 4 What aspect of the flight does the man complain about? （ A） punctuality （ B） legroom （ C） temperature 5 What does the man think about the food served during the flight? （ A） It is not enough to eat. （ B） It is expensive. （ C） It has a
3、 bad taste. 6 What does the man think of the service of the staff? （ A） satisfied （ B） long wait （ C） bad attitude 6 Complete the sentences below. Write NO MORE THAN TWO WORDS for each answer. 7 The man felt satisfied with_ because it was quick. 8 During the flight,_ facilities helped him distract f
4、rom other poor quality of the service. 9 As a gift, a 20% discount on the_ fees will be offered. 10 The flight company also offers the man a_ worth 20. 10 What is customers attitude towards the following services? Write the correct letter, A, B or C, next to questions 11-16. A They are very interest
5、ed. B They might be less interested. C They are not interested. 11 a free gift 12 a driver for an extra fee 13 a package service 14 updated car models 15 a discount 16 a new branch company 16 Choose the correct letter, A, B or C. 17 What is the problem of the public transport? （ A） Traffic jams （ B）
6、 Pedestrian safety （ C） Low efficiency 18 According to the speaker, what is true about the transportation? （ A） Buses are easy to find. （ B） Taxis are punctual. （ C） Airplanes are unaffordable. 19 According to the speaker, what is true about the bus? （ A） Passengers occasionally spend more than half
7、 an hour waiting for it. （ B） It is sometimes overcrowded. （ C） It is often dirty. 20 What is the existing situation about the price of bus tickets? （ A） It is fluctuating severely. （ B） It is declining. （ C） It needs to be increased. 20 Choose the correct letter, A, B or C. 21 What was the most dif
8、ficult problem when the company was founded? （ A） No clear objectives （ B） No formal structures （ C） No perfect premises 22 What is the staff unsatisfied with? （ A） The type of work （ B） The work assignment （ C） The feeling of appreciation 23 What was the problem of the manager? （ A） He had a lot of
9、 tasks to do. （ B） He employed too many people and let them go then. （ C） He always made decisions by himself. 24 What does the staff think of the new manager of the company? （ A） They are delighted to see that the meeting time is shorter. （ B） They feel annoyed toward him. （ C） They are amazed that
10、 he has done it well. 25 What achievement has the organisation made already? （ A） Children were involved in painting the entrance area. （ B） There was no particular achievement. （ C） It built a local primary school. 25 Complete the summary below. Write NO MORE THAN THREE WORDS for each answer. Major
11、 Problems of a Company Since the company opened, there have been many problems with employment, but there is no【 L26】 _. He needs to find a venue for financial training. It is very hard to run an organisation and the【 L27】 _is of great importance to staying organised. To enhance the organisation ski
12、lls, there is a section on【 L28】 _in the library where some valuable books can be found. In addition, the library contains some useful resources, such as a collection of documentaries on personal organisation, the literature on【 L29】 _, and the articles on the【 L30】 _. 26 【 L26】 27 【 L27】 28 【 L28】
13、29 【 L29】 30 【 L30】 30 Complete the notes below. Write NO MORE THAN TWO WORDS for each answer. CLIMATE AND ARCHITECTURE Cases and examples are from practice conducted in【 L31】 _ as well as rural areas. Acid rain The chemicals have devastating effects on the architecture. The government try to reduce
14、 the negative effects. Funds have been received from a【 L32】 _. 【 L33】 _ experience lower levels of acid in damaging pollutants. In recent years, Alter Project focuses on the buildings made of【 L34】 _. Pollution One of the main sources of pollution is from the construction industry. 【 L35】 _ is used
15、 to reduce pollution in Sky Tower. Construction is affected by the increased【 L36】 _ in winter. Humidity affects the【 L37】 _ buildings whose grain can be condensed by moisture from the air. Building & Technology Ground conditions can be a problem when the density of the【 L38】 _ is wrong. Architects
16、can now monitor the【 L39】 _ of buildings. The government should make【 L40】 _ for the architects. 31 【 L31】 32 【 L32】 33 【 L33】 34 【 L34】 35 【 L35】 36 【 L36】 37 【 L37】 38 【 L38】 39 【 L39】 40 【 L40】 雅思（听力）历年真题试卷汇编 35答案与解析 一、 Listening Module (30 minutes & 10 minutes transfer time) 0 【听力原文】 OPERATOR: H
17、ello, you have reached the complaints department. How can I help you? JACK: Yes, hello there. I am phoning to make a complaint regarding a flight that I took with you recently. OPERATOR: OK. There are some details I will need to take from you first. May I have your name please? JACK: Jack Dawson. Th
18、ats D-A-W-S-O-N. OPERATOR: And your address? JACK: Its 133 Hillcrest Road. Thats H-I-double-L-C-R-E-S-T. OPERATOR: 33 Hillcrest Road. Is that in Exeter? JACK: Yes. OPERATOR: And what is the postcode of the residence? JACK: 2Its AL698GQ. OPERATOR: Thank you. Do you have a telephone number? JACK: Yes.
19、 The number at my office is 3754688. OPERATOR: Thats good, and may I just take a home phone number for you in case of emergencies? JACK: No problem. Its 798662. OPERATOR: Are they both local numbers? JACK: Yes. OPERATOR: OK great, thank you for your patience. Now what is the nature of your complaint
20、? JACK: Im phoning to complain about a flight I took recently. I always take certain measures to ensure that I will be comfortable. For example, I always pay the additional cost for extra legroom and I always arrive punctually for the flight to make sure that I am seated beneath an air conditioner.
21、Unfortunately I was disappointed to find that the air conditioning on the plane was broken, 4so I spent the entire flight in discomfort as it was too hot and the air was stuffy. OPERATOR: I see. I do apologise for this fault with the air conditioning. Now while I have you on the phone, would you min
22、d answering a short questionnaire regarding your recent flight? JACK: Sure. OPERATOR: OK, lets get started. What did you think of the food that was served to you during the flight? JACK: I thought that it was inexpensive and quite delicious. However 5I was still very hungry afterwards as it was a ve
23、ry small portion and more of a snack. Providing a snack for lunch is not reasonable. OPERATOR: OK, I have noted that down. What was your opinion of the quality of service that you received from our staff on-board? JACK: The staff were very helpful, 6but each time I pressed the button to request serv
24、ice it took a long time for a staff member to arrive. I found this frustrating as there just werent enough staff on-board the flight to be able to serve all of the customers. OPERATOR: OK, thats great. Thank you very much for answering those questions. Are there any other parts of your travel experi
25、ence that you would like to comment on? JACK: Yep. The process of moving through 7security was very quick and helped to make my travel experience stress-free. OPERATOR: Okay. Do you have any extra comments on the services you received during the flight? JACK: Yes, I thought that the seats were very
26、uncomfortable and looked very old. They were also in need of repair as the reclined feature on my chair was broken so I could not go to sleep for the whole flight. Luckily the 8entertainment facilities were very good so I was able to distract myself by watching movies. OPERATOR: Thank you so much fo
27、r taking the time to answer all of my questions, we would like to offer you some gifts as a goodwill gesture, with a 20% discount on the cost of your 9hotel stay. We also appreciate that international calls to your home country can be expensive and we are sure that you would like to keep your family
28、 updated on your travels, so please accept a 10phone card, which has a credit of 20. JACK: Oh thats really great. Thank you so much for the gifts! OPERATOR: No problem, we look forward to having you travel with us again soon! Have a fantastic vacation. JACK: Thanks! Bye! 1 【正确答案】 33 Hillcrest 【试题解析】
29、 本题简单，听清数字，跟上录音中的字母拼写即可。 2 【正确答案】 AL698GQ 【试题解析】 本题考查数字和字母的听辨能力，跟上录音的节奏填写即可。 3 【正确答案】 754688 【试题解析】 本题简单，根据录音，将所报数字逐一记下即可。 4 【正确答案】 C 【试题解析】 根据 “so I spent the entire flight in discomfort as it was too hot and the air was stuffy”可知，乘客抱怨机舱内太热，因此本题选 C。 5 【正确答案】 A 【试题解析】 本题比较好定位，由 “I was still very hun
30、gry afterwards as it was a very small portion and more of a snack”可知，乘客嫌提供的食物分量太少，因 此选 A。 6 【正确答案】 B 【试题解析】 本题根据定位词定位至 “The staff were very helpful， but each time I pressed the button to request service it took a long time for a staff member to arrive to arrive ”由此可知，需要服务时要等较长的时间 staff才会来，故本题选B。 7 【
31、正确答案】 security 【试题解析】 本题定位至 “The process of moving through security was very quick and helped to make my travel experience stressfree”，然后抓取核心名词 security作为本题答案。 8 【正确答案】 entertainment 【试题解析】 本题定位至出题句 “Luckily the entertainment facilities were very good so I was able to distract myself by watching mov
32、ies”，很容易得出答案entertainment。 9 【正确答案】 hotel 【试题解析】 根据 “we would like to offer you some gifts as a goodwill gesture，with a 20 discount on the cost of your hotel stay”便知，在酒店住宿上享有 20的折扣，故本题填 hotel。 10 【正确答案】 phone card 【试题解析】 20比较好定位，原句为 “so please accept a phone card ， which has a credit of 20”，因此此处填 ph
33、one card。 10 【听力原文】 PRESENTER: Good morning, listeners! And welcome back to Star Radio! Today on the show we have a visitor from Yazoo Car Rental who is going to give us an insight into his company and into the public transport system! Welcome Jonathan! JONATHAN: Thank you for having me. Yes, I woul
34、d like to start by introducing my company Yazoo Car Rental. We are the cheapest and most reliable rental company in the city and have won multiple awards for the quality of our services. This success did not come easily, however, and it proved important that we stay fresh and are always thinking of
35、ways to attract new customers. Our first attempt to do this was to offer a free gift with every car rental, which we were confident the customers would be very interested in. 11The offer of a free hoover with each rental, however, did not attract any new customers so we quite quickly stopped offerin
36、g it. In 2002, a new taxi company opened next door to us and we started losing a lot of business to them, so we introduced an offer that we hoped might compete with their service. We offered a new package where you could rent a car with a driver for a small extra fee. By introducing this offer, 12we
37、 found that all of our customers preferred to drive the cars themselves, so again this offer was unsuccessful in attracting more customers. Learning from these mistakes, we decided to offer a package service where the customer no longer had to come to our offices to pick up the rental car. Instead w
38、e could drop off and pick up the car anywhere in the city to make the customers experience a lot more stress free. 13This offer was very popular and increased our profits by 30%. In order to attract a younger demographic, we updated the models of cars that we offered for rental. We began offering mo
39、re trendy cars such as minis and smart cars that we thought might appeal to the younger crowd and we also purchased them in more fun colours like reds and greens. 14This offer attracted some new customers of a younger age group, however not as many as we hoped. Next I decided to offer our services a
40、t a discounted price on our website where it could be seen by thousands of people. 15I thought that this could be a great way to attract a number of new customers who would never have heard of us before and it worked fantastically well. Following the success of the discount offer, we had so many cus
41、tomers that it became necessary to open a new branch of the company in the centre of the city. The cost of renting offices in the city centre was very high, so we hoped that our profits would justify this expensive decision. 16We made enough profit to keep our city centre offices open, but we had ho
42、ped for a greater increase in customer numbers. JONATHAN: Now for the second part of my talk, which is on the topic of public transport. There are many benefits to public transport, for example, the recent introduction of bus lanes has meant that buses are now unaffected by traffic jams and are able
43、 to stay on schedule. 17Unfortunately, as fewer and fewer people are taking the bus nowadays, the service has become quite inefficient. This reduction in passengers may be due to the stories in the newspaper about the dangers posed to pedestrian safety by the buses, however this is largely untrue as
44、 buses are responsible for far less pedestrian-related accidents than cars. I use the bus service often, as car petrol is so expensive nowadays that the bus is far more affordable. 18However, if I am in a rush I prefer to take a taxi as they tend to get you to your destination very quickly so you ca
45、n remain punctual for your appointments. I also very much enjoy flying to my destinations, as the service is incredibly fast and the airports are always very easy to find. Personally, my favourite mode of transportation is the bus. Due to the lack of people using the service I have found that the bu
46、ses are never overcrowded so there is always a seat available. They are also never dirty as they get cleaned regularly. 19However, I have found that sometimes the bus can be over a half hour behind schedule which can be very frustrating. There has been a lot of fluctuation in the price of bus ticket
47、s in the last couple of years. In the past, 1.80 for a ticket was enough to sustain the bus companies, however, as the price of fuel increased so did the ticket prices. 20Now the ticket prices are declining as the bus companies try to encourage more people to use their service again. Well, thats all
48、 from me today. Thank you for listening. 11 【正确答案】 C 【试题解析】 本题出题句为 “The offer of a free hoover with each rental， however, did not attract any new customers so we quite quickly stopped offering it (然而，租车免费赠送吸尘器并没有吸引到新的顾客，因此我们很快就取消了这个活动 )”，因此对应 选项 C。 12 【正确答案】 C 【试题解析】 根据 “We offered a new package whe
49、re you could rent a car with a driver for a small extra fee By introducing this offer， we found that all of our customers preferred to drive the cars themselves” 可知， a driver for a small extra fee也不 受欢迎，因此对应选项 C。 13 【正确答案】 A 【试题解析】 根据 “we decided to offer a package service” 以及 “This offer was very popular and increased our profits by 30 ”可知 package service广受欢迎，因此对应选项 A。 14 【正确答案】 B 【试题解析】 通过听录音定位，可知人们对 updated c
