1、 ATIS-0405300-0003 Local Service Migration Guidelines Issue 3 ATIS is a technical planning and standards development organization that is committed to rapidly developing and promoting technical and operations standards for the communications and related information technologies industry worldwide us
2、ing a pragmatic, flexible and open approach. Over 1,100 participants from more than 350 communications companies are active in ATIS 23 industry committees, and its Incubator Solutions Program. www.atis.org ATIS-0405300-0003 Local Service Migration Guidelines Is an ATIS standard developed by the Loca
3、l Service Ordering and Provisioning (LSOP) Committee under the ATIS Ordering and Billing Forum (OBF) Published by ATIS 1200 G Street, NW, Suite 500 Washington, DC 20005 Copyright 2007 by Alliance for Telecommunications Industry Solutions All rights reserved. No part of this publication may be reprod
4、uced in any form, in an electronic retrieval system or otherwise, without the prior written permission of the publisher. For information contact ATIS at 202.628.6380. ATIS is online at . Printed in the United States of America. Notice of Disclaimer and Limitation of Liability The information provide
5、d in this document is directed solely to professionals who have the appropriate degree of experience to understand and interpret its contents in accordance with generally accepted engineering or other professional standards and applicable regulations. No recommendation as to products or vendors is m
6、ade or should be implied. NO REPRESENTATION OR WARRANTY IS MADE THAT THE INFORMATION IS TECHNICALLY ACCURATE OR SUFFICIENT OR CONFORMS TO ANY STATUTE, GOVERNMENTAL RULE OR REGULATION, AND FURTHER, NO REPRESENTATION OR WARRANTY IS MADE OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR AGAIN
7、ST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. ATIS SHALL NOT BE LIABLE, BEYOND THE AMOUNT OF ANY SUM RECEIVED IN PAYMENT BY ATIS FOR THIS DOCUMENT, WITH RESPECT TO ANY CLAIM, AND IN NO EVENT SHALL ATIS BE LIABLE FOR LOST PROFITS OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. ATIS EXPRESSLY ADVISES
8、 ANY AND ALL USE OF OR RELIANCE UPON THIS INFORMATION PROVIDED IN THIS DOCUMENT IS AT THE RISK OF THE USER. ATIS-0405300-0003 Issued April 2, 2007 THIS PAGE INTENTIONALLY LEFT BLANK. ATIS-0405300-0003 Issued April 2, 2007 TABLE OF CONTENTS 1. General_ 1 1.1 Document Overview _ 1 1.2 Document Updates
9、 _ 2 1.3 Revision Summary_ 2 2. Concepts Introduced With Local Service Competition _ 1 3. Local Service Ordering Process_ 1 3.1 Local Service Ordering Forms _ 2 3.2 LSOG Process Overview_ 4 3.2.1. Pre-Order Activity_ 5 3.2.2. Order Process _ 6 3.2.3. Provider Notification (ATIS-0405121-00XX):_ 9 4.
10、Directory Listing Migration _ 1 5. Interexchange Access Carrier Customer Account Record Exchange (CARE)_ 1 6. Emergency services (9-1-1/enhanced 9-1-1)_ 1 7. Number Portability _ 1 8. Pre-Order End User Information Exchange _ 1 8.1 Customer Service Information_ 1 8.2 Transition Information _ 3 9. Lo
11、cal Service Migration Scenarios_ 1 9.1 Wireline Bundled to Bundled Scenarios_ 5 9.1.1. Wireline Resale/UNE-P to Wireline Resale/UNE-P with Loop Reuse however, they are not required for LSR submission. The following Pre-Order transactions may be used: Retrieve Customer Service and/or directory inform
12、ation (ATIS-0405122-00XX) Identify Transition Information (ATIS-0405124-00XX) For the purpose of process efficiency, this document includes Transition Information as a component of CSR/CSI transactions. Individual providers, however, may return this information in two separate transactions. See Sect
13、ion 8 Pre-Order End User Information Exchange for additional information regarding data to be exchanged. ATIS-0405300-0003 Issued April 2, 2007 3-6 3.2.2. Order Process Prior to migrating local service, the requesting service provider must have received end user authorization in accordance with appl
14、icable state and federal regulations. The migration LSR must include an indication that end user authorization has been obtained. To order service, the following events will occur (LSOG defined interactions are underlined): 1. LSR set of forms used to order local service. See Section 3.1 for informa
15、tion regarding available forms and uses. 2. Local Response (LR) (ATIS-0405099-00XX) issued by the Network Service Provider (NSP) to the LSR initiator to communicate the status of the order received. See Section 3.2.2.1 for description of the Local Response Process. 3. LSR (supplemental) a subsequent
16、 order to modify or correct errors on a previously submitted LSR. Note: Issuance of the LSR can be an iterative process until an error-free LSR is received by the current service provider and a mutually agreed upon Due Date (DD) is established. 4. Local Response (LR) to supplemental LSR If LSR is er
17、ror free, the service provider confirms order and establishes Due Date (DD). See Section 3.2.2.1 for description of the Local Response Process. 5. NSP sends Completion Notice (ATIS-0405099-00XX) to LSR initiator. 6. NSP sends a Provider Notification (ATIS-0405121-00XX) (a.k.a. Loss Notification) to
18、Old Local Service Provider (Old LSP), when applicable, advising of the loss of this end user to a New LSP or the loss of the end users loop. 7. DSP sends Directory Service Request Completion Notice (ATIS-0405099-00XX) to the requesting SP, when applicable. ATIS-0405300-0003 Issued April 2, 2007 3-7
19、3.2.2.1 Local Response Process The issuance of the LSR can be an iterative process until a “valid LSR” is received and a firm Due Date (DD) is established. The Local Response is issued in response to an LSR to advise the LSR initiator of the status of the service request. It is also used to provide
20、the requesting carrier with significant order status updates prior to order completion. The types of Local Responses are: Confirmation - indicates the service provider has received a valid LSR which will be processed to meet the Due Date (DD) provided on the confirmation. The Due Date (DD) provided
21、on the Local Response indicates the originally requested Desired Due Date (DDD) or the soonest available Due Date (DD) based on NSP workload scheduling. Reject indicates that an LSR contains error(s) or omission(s). Associated error codes identify the cause of the rejection. Jeopardy issued after Co
22、nfirmation when conditions prevent further processing of the order. Associated jeopardy codes identify the cause of the jeopardy. The nature of the jeopardy may impact the previously provided Due Date (DD). Provider Initiated Activity (PIA) identifies correction(s) to information previously supplied
23、 on a Local Response (a.k.a. unsolicited response). ATIS-0405300-0003 Issued April 2, 2007 3-8 3.2.2.2 Local Response (Reject) Process A provider will not accept an inaccurate or incomplete LSR (based upon provider specific business rules) and will return a Local Response (Reject) to the LSR initiat
24、or. The Reject contains an explanation of the error(s) or omission(s) as well as other relevant information. The following outlines the LSR Local Response Reject Process: Step Responsibility Activity 1 LSR Initiator/ Requesting Provider Completes LSR and submits it to appropriate Service Provider (S
25、ee specific scenario to identify appropriate Service Provider) 2 Provider Receiving LSR Receives LSR and reviews for accuracy and completeness If error(s) or omission(s), GO TO STEP 3 If correct, GO TO STEP 5 3 Provider Receiving LSR Returns Local Response (Reject) to Requesting Provider including r
26、eason(s) for rejection (e.g. error codes/error code detail). 4 LSR Initiator / Requesting Provider Resolves errors and re-submits LSR GO TO STEP 2 5 Provider Receiving LSR Returns Local Response (Confirmation) when “valid LSR” is received. This Confirmation will include the provider established DD a
27、nd order number 6 All Providers Continue with process ATIS-0405300-0003 Issued April 2, 2007 3-9 3.2.2.3 Supplemental Order A Supplemental Order may be submitted to identify changes or corrections to information provided on the original LSR (e.g. Desired Due Date (DDD change) prior to the completion
28、 of the local service providers service request and/or the completion of the providers associated internal service order(s). 3.2.2.4 Cancellation Requests A Cancellation Request is a type of Supplemental LSR as identified in Section 3.2.2.3 and is issued to cancel a request. 3.2.3. Provider Notifica
29、tion (ATIS-0405121-00XX): The Provider Notification is used to advise another Service Provider of changes to the current service being provided. Notification types include but are not limited to: Loss Notification Utilized by the NSP upon completion of a request to notify the Old Local Service Provi
30、der (Old LSP) of the loss of end user service Account Structure Change Notification Utilized by the NSP to notify a provider when changes are made to an account (e.g. account telephone number change due to partial migration) which might affect the end users service ATIS-0405300-0003 Issued April 2,
31、2007 3-10 THIS PAGE INTENTIONALLY LEFT BLANK. ATIS-0405300-0003 Issued April 2, 2007 4-1 4. DIRECTORY LISTING MIGRATION Directory Service is a telecommunication term used to identify a group of services impacted by end user listing information. The Directory Listings (DL) practice, (ATIS-0405102-00X
32、X) is used to provide the data needed to drive information to the directory assistance and publisher databases. End user listing information: o Publication in primary telephone book when requested o Directory Assistance (DA) information when requested Telephone book delivery information End User Lis
33、ting Information may include Listed Name Listed Address Listed Telephone Number(s) Yellow Page Heading Standard Industrial Classification Directory Assistance (DA)/411 is a live operator or automated system which provides the public access to the end users listing information and must be updated in
34、a timely manner. The Directory Publication is a published local telephone book that provides the public access to the end user listing. Inclusion of listings within a telephone book is based upon the directory publication closing date. Telephone book delivery information typically includes the end u
35、sers preference for book delivery, quantity of books and delivery address. Some providers may default to the end user service address and a minimal quantity of books to be delivered when information is not specified on the DL form. For more information about listing/migration processes, Local Servic
36、e Providers should refer to the Directory Assumptions within the ATIS-0405070-00XX practice. Note: Directory Listings processes, as defined above relative to the ATIS/OBF Local Service Ordering Guidelines, are not utilized by the wireless community. For additional information, contact the specific W
37、ireless Service Provider(s). ATIS-0405300-0003 Issued April 2, 2007 4-2 THIS PAGE INTENTIONALLY LEFT BLANK. ATIS-0405300-0003 Issued April 2, 2007 5-1 5. INTEREXCHANGE ACCESS CARRIER CUSTOMER ACCOUNT RECORD EXCHANGE (CARE) The CARE/Industry Support Interface (ISI) document provides guidelines to fac
38、ilitate the exchange of end user account information between carriers relative to the end users subscription for long distance service. The document also provides information related to Local Service Migrations to ensure retention of the end users long distance service during the Local Service Migra
39、tions process. The CARE Process is an integral part of Local Service Migrations processes and must be acknowledged. Failure to do so will result in disruption and/or possible loss of the end users long distance service. Please refer to Section 9 of this document for specific Local Migration scenario
40、s, process flows and verbiage, which detail the timing of the recommended CARE activities in support of local migration. ATIS-0405300-0003 Issued April 2, 2007 5-2 Preferred Transaction Code Status Indicator (TCSI) PREFERRED TCSI Definition 2003 (20XX accepted) The end user has selected the Access C
41、arrier (AC) through contact with the Provider. This would not include ballot or allocation activities and could be for new or additional service. 2009 (20XX accepted) The end user has changed their Primary Interexchange Carrier (PIC) on an existing line, and has selected the Access Carrier (AC) thro
42、ugh contact with the Provider. This would not include ballot or allocation activities. 2033 (20XX accepted) This Working Telephone Number (WTN) has been transferred (ported) between two LSPs. The Access Carrier (AC) may receive a disconnect transaction from the previous LSP. Should the Access Carrie
43、r (AC) not receive a disconnect transaction, this should be considered an install. 2231 End user discontinued service due to transfer (port) to New Local Service Provider (New LSP). A 20-XX may be received from the New Local Service Provider (New LSP) if the Primary Interexchange Carrier (PIC) has n
44、ot changed. The Number Portability Indicator (NPI) may be populated to denote the type of number portability arrangement to which the service is migrating. For this TCSI, the contents of the Local Service Provider Identifier (LSP ID) data element should be the Company Code (CC) of the LSP to which t
45、he service is migrating. 2233 This Working Telephone Number (WTN) has been transferred (ported) between two LSPs. The Access Carrier (AC) may receive a confirmation from the New Local Service Provider (New LSP). Should the Access Carrier (AC) not receive a confirmation, this should be considered a f
46、inal disconnect. For this TCSI, the contents of the Local Service Provider Identifier (LSP ID) data element should be the Company Code (CC) of the LSP to which the service is migrating. For further information on TCSIs and their usage, please refer to the ATIS Equal Access Subscription Customer Account Record Exchange (CARE) ISI which can be obtained by accessing: www.atis.org/obf/docs.asp. ATIS-0405300-0003 Issued April 2, 2007 6-1 6. EMERGENCY SERVICES (9-1-1/ENHANCED 9-1-1) “9-1-1“ has been designated as the “Universal Emergency Number,“ for citizens throughout the
