1、 g49g50g3g38g50g51g60g44g49g42g3g58g44g55g43g50g56g55g3g37g54g44g3g51g40g53g48g44g54g54g44g50g49g3g40g59g38g40g51g55g3g36g54g3g51g40g53g48g44g55g55g40g39g3g37g60g3g38g50g51g60g53g44g42g43g55g3g47g36g58The European Standard EN 15017:2005 has the status of a British StandardICS 03.080.30Funeral servic
2、es RequirementsBRITISH STANDARDBS EN 15017:2005BS EN 15017:2005This British Standard was published under the authority of the Standards Policy and Strategy Committee on 22 November 2005 BSI 22 November 2005ISBN 0 580 46903 4Cross-referencesThe British Standards which implement international or Europ
3、ean publications referred to in this document may be found in the BSI Catalogue under the section entitled “International Standards Correspondence Index”, or by using the “Search” facility of the BSI Electronic Catalogue or of British Standards Online.This publication does not purport to include all
4、 the necessary provisions of a contract. Users are responsible for its correct application.Compliance with a British Standard does not of itself confer immunity from legal obligations.Summary of pagesThis document comprises a front cover, an inside front cover, the EN title page, pages 2 to 31 and a
5、 back cover.The BSI copyright notice displayed in this document indicates when the document was last issued.Amendments issued since publicationAmd. No. Date CommentsA list of organizations represented on this committee can be obtained on request to its secretary.enquiries on the interpretation, or p
6、roposals for change, and keep UK interests informed; monitor related international and European developments and promulgate them in the UK.National forewordThis British Standard is the official English language version of EN 15017:2005. The UK participation in its preparation was entrusted to Techni
7、cal Committee FSW/1, Funeral services, which has the responsibility to: aid enquirers to understand the text; present to the responsible international/European committee any EUROPEAN STANDARDNORME EUROPENNEEUROPISCHE NORMEN 15017October 2005ICS 03.080.30English VersionFuneral Services - Requirements
8、Services de pompes funbres - Exigences Bestattungs-Dienstleistungen - AnforderungenThis European Standard was approved by CEN on 29 August 2005.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a na
9、tional standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the Central Secretariat or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in an
10、y other language made by translationunder the responsibility of a CEN member into its own language and notified to the Central Secretariat has the same status as the officialversions.CEN members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland,
11、 France,Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia,Slovenia, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMIT EUROPEN DE NORMALISATIONEUROPISCHES KOMITEE FR NORMUNGM
12、anagement Centre: rue de Stassart, 36 B-1050 Brussels 2005 CEN All rights of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No. EN 15017:2005: EEN 15017:2005 (E) 2 Contents Page Foreword 3 Introduction4 1 Scope .5 2 Terms and definitions.5 3 Requirements 8
13、3.1 Funeral personnel.8 3.2 Complaints handling procedures 8 3.3 Monitoring system 8 3.4 Care of the deceased and hygienic measures9 3.5 Removal/transfer and transport.11 3.6 Funeral home facilities .14 3.7 Funeral.16 3.8 Advisory service .19 3.9 Pre-arrangement of funerals 25 Annex A (informative)
14、“Laissez-passer“ for a deceased or cremated remains (Example) .27 Annex B (informative) Code of ethics of the International Cremation Federation (ICF)28 Annex C (Informative) A-deviations 29 EN 15017:2005 (E) 3 Foreword This European Standard (EN 15017:2005) has been prepared by Technical Committee
15、CEN/TC BT/TF 139 “Funeral Services”, the secretariat of which is held by DIN. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by April 2006, and conflicting national standards shall be withdrawn at t
16、he latest by April 2006. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, I
17、reland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. EN 15017:2005 (E) 4 Introduction This European Standard: assures quality in funeral services including the highest respect for the deceased a
18、nd bereaved and with respect for local regulations in force; is intended to make funeral-related services and facilities and the underlying pricing principles transparent for the consumer; contains framework recommendations, which duly consider the different provisions of national funeral laws and t
19、he traditions of ethical, cultural and regional funeral rites as well as hygienic and environmental considerations; lays down corresponding services as well as the information requirements to be fulfilled by the funeral director; outlines the profile of vocational qualifications and further educatio
20、nal training of funeral directors and other funeral personnel. This European Standard is based upon the following ethical rules: ethical and professional relationship with client families; sincere respect for all the beliefs and customs of the families; right of the person(s) making the funeral arra
21、ngements to choose the funeral director and to decide between burial or cremation; right of the families to be informed of the estimated total cost of the funeral; complete confidentiality assured at all times, subject only to legal requirements; honesty, loyalty and integrity of funeral personnel i
22、n the performance of their duties; strict observance of all applicable laws, rules and regulations concerning the profession, both national and international; objective, honest and sensitive publicity; continuous effort to bring funeral professional knowledge to a higher level; integrity in the rela
23、tionship with colleagues, national as well as international. EN 15017:2005 (E) 5 1 Scope This European Standard sets out the requirements for the provision of funeral services. This European Standard does not apply to product-related technical requirements. Occupational health and safety requirement
24、s are not covered by this European Standard. 2 Terms and definitions For the purposes of this European Standard, the following terms and definitions apply: 2.1 Bereavement care comprehensive term covering the offer of services intended to help the bereaved cope with the loss in material and psycholo
25、gical terms 2.2 Burial interment of human remains 2.3 Ceremony hall special area for the performance of a mourning ceremony 2.4 Columbarium area where contained ashes can be stored in niches 2.5 Consultation establishment of the wishes of the client, suggestions regarding products and services to be
26、 delivered and their costs 2.6 Consultation on the pre-arrangements of funerals elaboration of an individual proposal regarding the deliveries and services for a future funeral, including its financing 2.7 Cortege procession of people who are walking and/or riding to a funeral 2.8 Cosmetic applicati
27、on superficial corrections, covering, and enhancement of the natural features of the deceased 2.9 Cremation entire procedure of incineration of the deceased 2.10 Cremation services any services pertaining to the cremation process 2.11 Crematorium building fitted with appliances for the purpose of ex
28、clusively burning human remains, including everything incidental or ancillary thereto and with a public area, which allows a dignified farewell ceremony EN 15017:2005 (E) 6 NOTE The building is often equipped with a viewing room, and possibly with refrigeration facilities. 2.12 Embalming/Thanatoprax
29、y process of effecting the temporary preservation of the deceased 2.13 Encoffining placing of the deceased in a coffin/casket 2.14 Exhumation Removal of human remains, in whatever form, from the place where they are interred 2.15 Final settlement comparison of the invoiced amount and the amounts rec
30、eived in the form of death allowances and insurance benefits and calculation of the credit or debit balance 2.16 Funeral director qualified person responsible for carrying out funeral services 2.17 Funeral personnel persons working in funeral services and appropriately trained and skilled to fulfil
31、the general and specific requirements of the tasks concerned 2.18 Gravedigger person who possesses the capacities essential for safely digging and filling in graves and who also may be competent for handling coffins and human remains in the context of exhumation 2.19 Gravedigging manual or mechanica
32、l opening, reopening, preparing and/or closing of a grave, vault or mausoleum, including the memorials and facing structure(s) 2.20 Hygienic material used in the handling of deceased materials, products and instruments which, through their disinfectant and protective effect, counteract a potential h
33、ealth hazard for persons coming into contact with the deceased NOTE Information on the hygienic material used is communicated to all members of the personnel in a Health and Safety policy. 2.21 Identification room room where the deceased persons identity is checked and confirmed 2.22 (Initial) care
34、of the deceased measures for short-term laying out at the place of death and preparation for collection 2.23 Invoicing statement of own and third-party products and services with their prices, including value-added tax if applicable, as well as the fees and disbursements to be paid, together with th
35、e terms of settlement EN 15017:2005 (E) 7 2.24 Mortuary specific place suited for the temporary storage of the deceased 2.25 Obituaries drafting and publication of death notices and mourning letters as well as other textual or electronic notices 2.26 Officiant person who performs the funeral tribute
36、 2.27 Pallbearers persons physically able to bear the coffin during ceremonies or funeral operations 2.28 Period of peace minimum length of time allowed to re-use the grave 2.29 Pre-arrangements of funerals contractual arrangements by which a person determines the detailed organisation of a future f
37、uneral 2.30 Preliminary advice on the pre-arrangements of funerals information on the purpose and form of funeral pre-arrangements 2.31 Preliminary information information about the various types of funerals, the procedures involved and the financing of the funeral 2.32 Preparation of the deceased m
38、easures to prepare the deceased as required NOTE This service also includes auxiliary services, such as washing, disinfecting, undressing and dressing. Temporary hygienic treatment (thanatopractic treatment, embalming) or conservation measures are not included. 2.33 Preparation room place especially
39、 equipped for the preparation and encoffining of the deceased 2.34 Presentation preparation of the coffin and handling of the deceased by persons duly qualified and physically able for this task prior to the relatives bidding farewell to the deceased 2.35 Qualified person qualified person, as define
40、d by this European Standard, is a person who has the personal aptitude, has received a recognised form of training, and has acquired the necessary vocational experience to carry out funeral services on a comprehensive basis 2.36 Reburial transfer of human remains from one place of burial to another
41、EN 15017:2005 (E) 8 2.37 Restorative treatment measures to restore the life-like appearance of the traumatised deceased 2.38 Scattering distribution of cremated remains either manually or mechanically into the ground or over land or sea 2.39 Submission of a quotation statement of products, fees and
42、services and their calculated prices, including value-added tax, if applicable 2.40 Temporary preservation treatment measures to inhibit the processes of decomposition 2.41 Transfer/Removal moving of a deceased person from one place to another prior to the funeral 2.42 Transport any national or inte
43、rnational movement by road, train, sea or air of a deceased person, excluding cremated remains, which is necessary between the time of death and the time of final disposal 2.43 Urn burial interment of the urn into an earth grave, burial at sea or placing of the urn in a columbarium 2.44 Viewing room
44、 suitable room for the bereaved to view the deceased 3 Requirements 3.1 Funeral personnel Management shall ensure that funeral personnel receive regular training. Funeral personnel shall have the skills and experience to deal with deceased persons and their relatives. One member of the funeral perso
45、nnel shall be a supervisor. Funeral personnel shall behave in a respectful manner. Funeral personnel shall be properly trained and suitable for the task and shall observe an appropriate dress code. Funeral personnel shall show due respect for the social, religious and cultural beliefs of the decease
46、d and the client. Where possible the training shall lead to a diploma or the experience of the personnel shall be approved by a recognised organisation. 3.2 Complaints handling procedures The management and/or the professional organisation shall have a procedure in place for handling complaints from
47、 customers. 3.3 Monitoring system A system of monitoring the quality of the services is recommended. EN 15017:2005 (E) 9 3.4 Care of the deceased and hygienic measures 3.4.1 Care of the deceased 3.4.1.1 General The care of the deceased, carried out by the funeral personnel, shall be performed in acc
48、ordance with the following procedures. If requested, designated persons, e.g. relatives or bereaved, shall be allowed to assist in the procedures, but they shall be advised if this is recommendable/appropriate. 3.4.1.2 Management obligations Management shall ensure that legal requirements have been
49、met prior to any further actions. 3.4.1.3 Practical procedures Initial care-taking shall comprise: undressing; removal and listing of personal effects; ensuring that all bandages, cannulae and medical implants have been removed; washing and superficial disinfection of the deceased (circumstances permitting); packing of bodily orifices, relieving of rigor mortis as much as possible; shaving (if appropriate); replacing dentures; closing of eyes and mouth; combing and hair-dressing. While these
