BS EN 15565-2008 Tourism services - Requirements for the provision of professional tourist guide training and qualification programmes《旅游服务 专业旅游指南培训和资格认证程序的规定要求》.pdf
《BS EN 15565-2008 Tourism services - Requirements for the provision of professional tourist guide training and qualification programmes《旅游服务 专业旅游指南培训和资格认证程序的规定要求》.pdf》由会员分享,可在线阅读,更多相关《BS EN 15565-2008 Tourism services - Requirements for the provision of professional tourist guide training and qualification programmes《旅游服务 专业旅游指南培训和资格认证程序的规定要求》.pdf(20页珍藏版)》请在麦多课文档分享上搜索。
1、BRITISH STANDARDBS EN 15565:2008Tourism services Requirements for the provision of professional tourist guide training and qualification programmesICS 03.080.30; 03.100.30g49g50g3g38g50g51g60g44g49g42g3g58g44g55g43g50g56g55g3g37g54g44g3g51g40g53g48g44g54g54g44g50g49g3g40g59g38g40g51g55g3g36g54g3g51g
2、40g53g48g44g55g55g40g39g3g37g60g3g38g50g51g60g53g44g42g43g55g3g47g36g58BS EN 15565:2008This British Standard was published under the authority of the Standards Policy and Strategy Committee on 29 August 2008 BSI 2008ISBN 978 0 580 57639 3National forewordThis British Standard is the UK implementatio
3、n of EN 15565:2008. The UK participation in its preparation was entrusted to Technical Committee SVS/2/3, Tourist Guides.A list of organizations represented on this committee can be obtained on request to its secretary.This publication does not purport to include all the necessary provisions of a co
4、ntract. Users are responsible for its correct application.Compliance with a British Standard cannot confer immunity from legal obligations.Amendments/corrigenda issued since publicationDate CommentsEUROPEAN STANDARDNORME EUROPENNEEUROPISCHE NORMEN 15565March 2008ICS 03.080.30; 03.100.30English Versi
5、onTourism services - Requirements for the provision ofprofessional tourist guide training and qualification programmesServices touristiques - Exigences relatives auxprogrammes de formation professionnelle et dequalification des guides touristiquesTourismus-Dienstleistungen - Anforderungen anAusbildu
6、ngsdienstleistungen und Qualifikationsprogrammevon Gst-/FremdenfhrernThis European Standard was approved by CEN on 7 February 2008.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standa
7、rd without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the CEN Management Centre or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other lan
8、guage made by translationunder the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as theofficial versions.CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland
9、,France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMIT EUROPEN DE NORMALISATIONEUROPISCHES KOMITEE F
10、R NORMUNGManagement Centre: rue de Stassart, 36 B-1050 Brussels 2008 CEN All rights of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No. EN 15565:2008: EEN 15565:2008 (E) 2 Contents Page Foreword3 Introduction .4 1 Scope 5 2 Normative references 5 3 Terms
11、and definitions .5 4 Competencies 5 5 Framework of training programmes 6 5.1 General6 5.2 Timeframe.6 5.3 Methodology.7 6 Common subjects7 6.1 Theoretical knowledge 7 6.2 Guiding techniques and skills8 6.2.1 General8 6.2.2 Presentation techniques .8 6.2.3 Communications techniques8 6.2.4 Group manag
12、ement.8 6.2.5 Guiding for persons with special needs .9 6.3 Business knowledge and skills9 7 Area-specific subjects.9 7.1 Theoretical knowledge 9 7.1.1 General9 7.1.2 Human history10 7.1.3 Environment.10 7.1.4 Culture 10 7.1.5 Economics10 7.1.6 Contemporary life 11 7.2 Working conditions .11 8 Pract
13、ical training11 9 Assessment for qualification12 10 Training providers .12 10.1 General12 10.2 Quality assurance13 10.3 Requirements for trainers.13 10.3.1 General13 10.3.2 Qualification of trainers for practical training 13 10.4 Training facilities .13 Annex A (normative) Required language skills t
14、o guide visitors 14 Annex B (normative) Required language skills to communicate in the area of qualification.15 Annex C (informative) Adeviations16 Bibliography 17 BS EN 15565:2008EN 15565:2008 (E) 3 Foreword This document (EN 15565:2008) has been prepared by Technical Committee CEN/TC 329 “Tourism
15、Services”, the secretariat of which is held by DIN. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by September 2008, and conflicting national standards shall be withdrawn at the latest by September
16、 2008. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent rights. According to the CEN/CENELEC Internal Regulations, the national standards organ
17、izations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Ro
18、mania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. BS EN 15565:2008EN 15565:2008 (E) 4 Introduction Tourist guides are representatives of the cities, regions and countries for which they are qualified. It depends largely on them if visitors feel welcome, want to stay longe
19、r or decide to come back. They therefore contribute considerably to the perception of the destination. Tourist guides are able to help travellers understand the culture of the region visited and the way of life of its inhabitants. They have a particular role on the one hand to promote the cultural a
20、nd natural heritage whilst on the other hand to help ensure its sustainability by making visitors aware of its importance and vulnerability. This European Standard supports European Union efforts to facilitate free movement of provision of services within its member states but also emphasises the im
21、portance of area-specific tourist guides to high quality provision of tourism services. This will be achieved by a common high standard of qualification for tourist guides in all European countries. This European Standard gives freedom to countries, regions and cities to decide the level, extent and
22、 main areas of their training programmes, providing these programmes meet these minimum standards and requirements for tourist guide training which is a prerequisite for a quality tourist guide service in all member countries. BS EN 15565:2008EN 15565:2008 (E) 5 1 Scope This European Standard specif
23、ies minimum requirements for the provision of professional tourist guide training and qualification programmes. NOTE The requirements for training programmes specified in this European Standard are minimal; they do not preclude the provision of additional training or the assessment of additional com
24、petencies. 2 Normative references The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. EN 13809:2003,
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