1、| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | BRITISH STANDARD BS EN ISO 11064-3:2000 In
2、corporating Corrigendum No.1 The European Standard EN ISO 11064-3:1999 has the status of a British Standard ICS 13.180; 25.040.40 NO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAW Ergonomic design of control centres Part 3: Control room layoutThis British Standard, having been p
3、repared under the direction of the Health and Environment Sector Committee, was published under the authority of the Standards Committee and comes into effect on 15 June 2000 BSI 11-2000 ISBN 0 580 35927 1 BS EN ISO 11064-3:2000 Amendments issued since publication Amd. No. Date Comments 12057 Corrig
4、endum No. 1 November 2000 Correction to header identifiers National foreword This British Standard is the official English language version of EN ISO 11064-3:1999. It is identical with ISO 11064-3:1999. The UK participation in its preparation was entrusted by Technical Committee PH/9, Ergonomics, to
5、 Subcommittee PH/9/6, User system interaction, which has the responsibility to: aid enquirers to understand the text; present to the responsible international/European committee any enquiries on the interpretation, or proposals for change, and keep the UK interests informed; monitor related internat
6、ional and European developments and promulgate them in the UK. A list of organizations represented on this subcommittee can be obtained on request to its secretary. Cross-references Attention is drawn to the fact that CEN and CENELEC Standards normally include an annex which lists normative referenc
7、es to international publications with their corresponding European publications. The British Standards which implement these international or European publications may be found in the BSI Standards Catalogue under the section entitled “International Standards Correspondence Index”, or by using the “
8、Find” facility of the BSI Standards Electronic Catalogue. A British Standard does not purport to include all the necessary provisions of a contract. Users of British Standards are responsible for their correct application. Compliance with a British Standard does not of itself confer immunity from le
9、gal obligations. Summary of pages This document comprises a front cover, an inside front cover, the EN ISO title page, the EN ISO foreword page, the ISO title page, pages ii to v, a blank page, pages 1 to 35, the annex ZA page, an inside back cover and a back cover. The BSI copyright notice displaye
10、d in this document indicates when the document was last issued.9991:3-46011 OSI NE EN ISO 11064-3:1999INTERNATIONAL STANDARD ISO 11064-3 Firstedition 1999-12-15 Ergonomicdesignofcontrolcentres Part3: Controlroomlayout Conception ergonomique des centres de commande Partie 3: Agencement de la salle de
11、 commande A Referencenumber ISO11064-3:1999(E) EN ISO 11064-3:1999ii EN ISO 11064-3:1999 iii Contents Page ISO/FDIS1996 Allrightsreserved.Unlessotherwisespecified,nopartofthispublicationmaybereproducedorutilizedinanyformorbyanymeans,electronicor mechanical,includingphotocopyingandmicrofilm,withoutpe
12、rmissioninwritingfromthepublisher. InternationalOrganizationforStandardization Casepostale56CH-1211Genve20Switzerland PrintedinSwitzerland 1 Scope. 1 2 Normativereferences. 1 3 Termsanddefinitions. 1 4 Ergonomicdesignofcontrolcentres 5 4.1 Processforcontrolroomlayout. 5 4.2 Generalconsiderationsforc
13、ontrolroomlayout 6 4.3 Architectural/buildingrecommendations 9 4.4 Workstationarrangements. 13 4.5 Sharedvisualdisplays,off-workstation 15 4.6 Personnelcirculationandmaintenanceaccess. 17 AnnexA:Examplesofcontrolroomlayout 22 AnnexB:Anthropometricdataoftheworldpopulation:. 34 Bibliography 35 EN ISO
14、11064-3:1999iv Foreword ISO1999 Allrightsreserved.Unlessotherwisespecified,nopartofthispublicationmaybereproducedorutilizedinanyformorbyanymeans,electronicor mechanical,includingphotocopyingandmicrofilm,withoutpermissioninwritingfromthepublisher. InternationalOrganizationforStandardization Caseposta
15、le56CH-1211Genve20Switzerland Internetisoiso.ch PrintedinSwitzerland ISO(theInternationalOrganizationforStandardization)isaworldwidefederationofnationalstandardsbodies(ISO memberbodies).TheworkofpreparingInternationalStandardsisnormallycarriedoutthroughISOtechnical committees.Eachmemberbodyintereste
16、dinasubjectforwhichatechnicalcommitteehasbeenestablishedhas therighttoberepresentedonthatcommittee.Internationalorganizations,governmentalandnon-governmental,in liaisonwithISO,alsotakepartinthework.ISOcollaboratescloselywiththeInternationalElectrotechnicalCommis- sion(IEC)onallmattersofelectrotechni
17、calstandardization. InternationalStandardaredraftedinaccordancewiththerulesgivenintheISO/IECDirectives,Part3. DraftInternationalStandardsadoptedbythetechnicalcommitteesarecirculatedtothememberbodiesforvoting. PublicationasanInternationalStandardrequiresapprovalbyatleast75%ofthememberbodiescastingavo
18、te. AttentionisdrawntothepossibilitythatsomeoftheelementsofthisInternationalStandardmaybethesubjectof patentrights.ISOshallnotbeheldresponsibleforidentifyinganyorallsuchpatentrights. International Standard ISO11064-3 was prepared by Technical Committee ISO/TC159, Ergonomics, SubcommitteeSC4, Ergonom
19、ics of human-system interaction. ISO11064consistsofthefollowingparts,underthegeneraltitle Ergonomic design of control centres: Part 1: Principle for the design of control centres. Part 2: Principles of control suite arrangement Part 3: Control room layout Part 4: Workstation layout and dimensions Pa
20、rt 5: Displays and controls Part 6: Environmental requirements for control centres Part 7: Principles for the evaluation of control centres Part 8: Ergonomic requirements for specific applications AnnexesAandBofthispartofISO11064areforinformationonly. EN ISO 11064-3:1999 v Introduction ThispartofISO
21、11064establishesergonomicrequirements,recommendationsandguidelinesforcontrolroomlay- out. UserrequirementsareacentralthemeofthispartofISO11064andtheprocessesdescribedaredesignedtotake accountofneedsofusersatallstages.Theoverallstrategyfordealingwiththeuserrequirementsasstrategytobe adoptedforcontrol
22、roomdesignispresentedinISO11064-1. ISO11064-2providesguidanceonthedesignandplanningofthecontrolroominrelationtoitssupportingareas. Requirementsforthedesignofworkstations,displaysandcontrolsandthephysicalworkingenvironmentarepre- sentedinISO11064-4toISO11064-6.EvaluationprinciplesaredealtwithinISO110
23、64-7. ISO11064-1toISO11064-7covergeneralprinciplesofergonomicdesignappropriatetoarangeofindustriesand serviceproviders.Thespecificrequirementsappropriatetoparticularsectorsorapplicationsareasarecoveredin ISO11064-8.TherequirementspresentedinISO11064-8aretobereadinconjunctionwithISO11064-1to ISO11064
24、-7. TheultimatebeneficiariesofthispartofISO11064willbethecontrolroomoperatorandotherusers.Itistheneeds oftheseusersthatprovidetheergonomicrequirementsusedbythedevelopersofInternationalStandards.Although itisunlikelythattheenduserwillreadthispartofISO11064,orevenknowofitsexistence,itsapplicationshoul
25、d providetheuserwithinterfacesthataremoreusableandaworkingenvironmentwhichismoreconsistentwithoper- ationaldemands.Itshouldresultinasolutionwhichwillminimizeerrorandenhanceproductivity. Fordeterminingdesigndimensions,thepracticeofprovidingformulae,intowhichappropriateuserpopulationdata isinserted,is
26、adopted.AtableofanthropometricdataispresentedinannexB. EN ISO 11064-3:1999EN ISO 11064-3:1999 1 Ergonomicdesignofcontrolcentres Part3: Controlroomlayout 1Scope ThispartofISO11064establishesergonomicprinciplesforthelayoutofcontrolrooms.Itincludesrequirements, recommendationsandguidelinesoncontrolroom
27、layouts,workstationarrangements,theuseofoff-workstation visualdisplaysandcontrolroommaintenance. Itcoversalltypesofcontrolcentres,includingthosefortheprocessindustry,transportanddispatchingsystemsin theemergencyservices.AlthoughthispartofISO11064isprimarilyintendedfornon-mobilecontrolcentres,many of
28、theprinciplescouldberelevant/applicabletomobilecentres,suchasthosefoundonshipsandaircraft. 2Normativereferences Thefollowingnormativedocumentscontainprovisionswhich,throughreferenceinthistext,constituteprovisionsof thispartofISOISO11064.Fordatedreferences,subsequentamendmentsto,orrevisionsof,anyofth
29、ese publicationsdonotapply.However,partiestoagreementsbasedonthispartofISO11064areencouragedto investigatethepossibilityofapplyingthemostrecenteditionsofthenormativedocumentsindicatedbelow.For undatedreferences,thelatesteditionofthenormativedocumentreferredtoapplies.MembersofISOandIEC maintainregist
30、ersofcurrentlyvalidInternationalStandards. ISO7250:1996, Basic human body measurements for technological design. ISO9241-3:1992, Ergonomic requirements for office work with visual display terminals (VDTs) Part 3: Visual display requirements. ISO9241-5:1998, Ergonomic requirements for office work wit
31、h visual display terminals (VDTs) Part 5: Workstation layout and postural requirements. ISO11428:1996, Ergonomics Visual danger signals General requirements, design and testing. 3Termsanddefinitions ForthepurposesofthispartofISO11064,thefollowingtermsamddefinitionsapply. NOTEToassistwiththeinterpret
32、ationofthesedefinitions,descriptiveFigures1and2areincludedinthisclause. 3.1 controlcentre combinationofcontrolrooms,controlsuitesandlocalcontrolstationswhicharefunctionallyrelatedandallonthe samesite(seeFigure1) EN ISO 11064-3:19992 3.2 controlconsole structuralframeworkwhichsupportsequipment,worksu
33、rfacesandstorageandwhichtogethercompriseacontrol workstation 3.3 controlpanel discretesurfaceonwhichgroupsofdisplaysandcontrolsaremounted;controlpanelsmaybemountedonthe controlworkstationoronwalls(seeFigure2) 3.4 controlroom corefunctionalentity,anditsassociatedphysicalstructure,wherecontrolroomoper
34、atorsarestationedtocarryout centralizedcontrol,monitoringandadministrativeresponsibilities 3.5 controlroomoperator individualwhoseprimarydutiesrelatetotheconductofmonitoringandcontrolfunctions,usuallyatacontrol workstation,eitherontheirownorinconjunctionwithotherpersonnelbothwithinthecontrolroomorou
35、tside 3.6 controlsuite groupoffunctionallyrelatedrooms,co-locatedwiththecontrolroom,andincludingit,whichhousethesupporting functionstothecontrolroom,suchasrelatedoffices,equipmentrooms,restareasandtrainingrooms(seeFigure1) 3.7 controlworkstation singleormultipleworkingposition,includingallequipments
36、uchascomputersandcommunicationterminalsand furnitureatwhichcontrolandmonitoringfunctionsareconducted(seeFigure2) 3.8 directoperatorsupervision supervisionofcontrolroomoperators,andotherstaff,bydirectobservationand/orviadirectspeechlinks 3.9 display deviceforpresentinginformationthatcanchangewiththea
37、imofmakingthingsvisible,audibleordiscriminableby tactileorproprioceptiveperception 3.10 functionalgroups groupingofcontrolworkstationswheretheoperationaldutiesaresuchthatclose,directliaisonisrequiredand thereforebenefitfromproximitytooneanother 3.11 functionallayout layoutinwhichthegenerallocationof
38、differingcontrolfunctionsinacontrolroomareindicated 3.12 grossarea overallnumberofsquaremetresdesignatedforacontrolroom 3.13 disability anyreductioninnormalcapacityduetomentalorphysicalfactorswhichpreventsanindividualfromexperiencingor performingafullcomplementofactivities8 3.14 intimatezone distanc
39、eatwhichthepresenceofanotherpersonisunmistakablethroughsuchfactorsassight,olfaction,heatand sound EN ISO 11064-3:1999 3 3.15 localcontrolstation operatorinterfacethatislocatedneartheequipmentorsystembeingmonitoredand/orcontrolled 3.16 off-workstationdisplay displayswhicharenotmountedonthecontrolwork
40、station;suchdisplays,oftenvisual,maybedisplaypanels,mimic diagramsandobservationwindows(seeFigure2) 3.17 primaryinformation informationwhichisessentialforthesatisfactoryexerciseofcontrolfunctions 3.18 primaryworkstation controlworkstationthatisusuallystaffedandisinthemaincontrolarea 3.19 secondaryin
41、formation informationwhichiseitherofsecondaryimportancetothecontrolfunctionorwhichdoesnotneedtobeimmediately availabletothecontrolroomoperator 3.20 secondaryworkstation workstationonwhichsupportivetasksareundertaken,oronwhichanoverloadoftaskscanbecarriedoutduring periodsofpeakworkloads 3.21 sharedvi
42、sualdisplaydevice on-workstationvisualdisplaywhichneedstobeusedbymorethanonecontrolroomoperatorwhiletheyareattheir controlworkstations 3.22 stature(bodyheight) verticaldistancefromthefloortothehighestpointofthehead(vertex) ISO7250:1996 3.23 supervisor individualwhoseprimaryresponsibilitiesrelatetoth
43、esatisfactoryconductofcontrolfunctionsbythecontrolroom, thesupervisionofstaffandequipmentand,whennecessary,theconductofcontroltasks 3.24 taskanalysis analyticalprocessemployedtodeterminethespecificbehavioursrequiredofpeoplewhenoperatingequipmentor doingwork ISO9241-5:1998 3.25 usablearea grossareale
44、ssdeductionforunusablespaces,suchasaroundpillars,awkwardcornersandnearbyentrances/exits EN ISO 11064-3:19994 Key 1 Controlroom 2 Controlsuite 3 Controlcentre 4 Controlroom 5 Equipment 6 Kitchen 7 Eatingandrestareas 8Toilets 9Store Figure1Schematicillustrationsofcontrolroom,controlsuiteandcontrolcent
45、re EN ISO 11064-3:1999 5 4Ergonomicdesignofcontrolcentres 4.1Processforcontrolroomlayout Thefollowingflowchartsummarizesageneralprocedureforthecontrolroomlayout,whereonlythemainactivities havebeennoted(seeFigure3). ForthepurposesofthispartofISO11064,itisassumedthatanumberofcontrolroomcharacteristics
46、havebeen largelyfinalizedandactasaninputtotheprocesssummarizedintheflowchart.Theseergonomicfeaturesinclude jobdescriptions,staffingprofiles,equipmentspecificationsandoveralloperatingprocedures.Formanycontrolroom projects,atthestagewherelayoutsneedtobeundertaken,notalloftheergonomicfeatureshavebeenfi
47、nalized.In ordertoproceedwiththeergonomicdesignprocessinaccordancewiththispartofISO11064,itisnecessaryto agreeuponworkingassumptionsforthoseaspectswherefinalinformationisnotavailable.Thisinformationandthe finalizedergonomicfeaturesarerecordedinanOperationalSpecificationorFunctionalSpecification. The
48、flowchartreferstoinformationinputduringthepreparationof“functionallayouts”.Thisinformationwillinclude thenumberofcontrolworkstationsaswellasanyrequiredarrangementsofworkstations.Groupingshouldbebased onfunctionallinkages,forexample,equipmentsharing,directlinesofsightandrequirementsfordirectspeech. T
49、hedevelopmentofapreferredcontrolroomlayoutwill,typically,includethefollowingactivities.Basedonthe operationalrequirementssummarizedinafunctionallinkanalysis,workstationarrangementandlayoutsshouldbe preparedwithintheavailablespace.Theselayoutsshouldtakeaccountofsuchfunctionallinks,asfacetoface communicationsandsightlinestosharedoff-workstationoverviewdisplays,asnotedinthefunctionallinkanalysis. Functionallayoutneedonlybeapproximatelytoscale.Anumberofdifferentfunctionallayoutoptionsareprepared whichmeet,tovaryingdegrees,therequirementsinthe
