1、BRITISH STANDARD BS EN ISO 9241-13:1999 Ergonomic requirements for office work with visual display terminals (VDTs) Part13: User guidance The European Standard EN ISO9241-13:1998 has the status of a BritishStandard ICS13.180; 35.180BSENISO9241-13:1999 This BritishStandard, having been prepared under
2、 the directionof the Health and Environment Sector Committee, was published under the authorityof the Standards Committee and comes into effect on 15August1999 BSI03-2000 ISBN 0 580 28845 5 National foreword This BritishStandard is the English language version of EN ISO9241-13:1998. It is identical
3、with ISO9241-13:1998. The UK participation in its preparation was entrusted by Technical Committee PH/9, Applied ergonomics, to Subcommittee PH/9/6, User system interfaces, which has the responsibility to: aid enquirers to understand the text; present to the responsible international/European commit
4、tee any enquiries on the interpretation, or proposals for change, and keep the UK interests informed; monitor related international and European developments and promulgate them in the UK. A list of organizations represented on this subcommittee can be obtained on request to its secretary. Cross-ref
5、erences Attention is drawn to the fact that CEN and CENELEC standards normally include an annex which lists normative references to international publications with their corresponding or European publications. The BritishStandards which implement international or European publications referred to in
6、 this document may be found in the BSI Standards Catalogue under the section entitled “International Standards Correspondence Index”, or by using the “Find” facility of the BSI Standards Electronic Catalogue. A British Standard does not purport to include all the necessary provisions of a contract.
7、Users of British Standards are responsible for their correct application. Compliance with a British Standard does not of itself confer immunity from legal obligations. Summary of pages This document comprises a front cover, an inside front cover, pagesi andii, theEN ISO title page, page2, the ISO ti
8、tle page, pagesii toiv, pages1 to28 andaback cover. This standard has been updated (see copyright date) and may have had amendments incorporated. This will be indicated in the amendment table on the inside front cover. Amendments issued since publication Amd. No. Date CommentsBSENISO9241-13:1999 BSI
9、 03-2000 i Contents Page National foreword Inside front cover Foreword 2 Foreword iii Text of ISO9241-13 1ii blankEUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN ISO9241-13 July1998 ICS13.180; 35.180 Descriptors: See ISO document English version Ergonomic requirements for office work with visua
10、l display terminals (VDTs) Part13: User guidance (ISO9241-13:1998) Exigences ergonomiques pour travail de bureau avec terminaux crans de visulisation (TEV) Partie13: Guide gnral pour lutilisateur (ISO9241-13:1998) Ergonomische Anforderungen fr Brottigkeiten mit Bildschrimgerten Teil13: Benutzerfhrun
11、g (ISO9241-13:1998) This European Standard was approved by CEN on30May1998. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and biblio
12、graphical references concerning such national standards may be obtained on application to the Central Secretariat or to any CEN member. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of
13、a CEN member into its own language and notified to the Central Secretariat has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, CzechRepublic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norw
14、ay, Portugal, Spain, Sweden, Switzerland and United Kingdom. CEN European Committee for Standardization Comit Europen de Normalisation Europisches Komitee fr Normung Central Secretariat: rue de Stassart 36, B-1050 Brussels 1998 CEN All rights of exploitation in any form and by any means reserved wor
15、ldwide for CEN national Members. Ref. No. ENISO9241-13:1998EENISO9241-13:1998 BSI 03-2000 2 Foreword The text of the International Standard ISO9241-13:1998 has been prepared by Technical Committee ISO/TC159 “Ergonomics” in collaboration with CEN/CS. This European Standard shall be given the status o
16、f a national standard, either by publication of an identical text or by endorsement, at the latest by January1999, and conflicting national standards shall be withdrawn at the latest by January1999. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the follow
17、ing countries are bound to implement this European Standard: Austria, Belgium, CzechRepublic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and the UnitedKingdom. Endorsement notice The text of the Internatio
18、nal Standard ISO9241-13:1998 was approved by CEN as a European Standard without any modification.ENISO9241-13:1998 ii BSI 03-2000 Contents Page Foreword iii Introduction 1 1 Scope 1 2 Normative references 1 3 Definitions 2 4 Application of this part of ISO9241 2 4.1 Appropriateness of user guidance
19、2 4.2 Applying the recommendations 3 4.3 Evaluation of products 3 5 Common guidance recommendations 3 5.1 Description 3 5.2 General recommendations 3 5.3 Phrasing of user guidance 3 6 Prompts 4 6.1 Description 4 6.2 Prompting recommendations 4 7 Feedback 5 7.1 Description 5 7.2 Feedback recommendati
20、ons 5 8 Status information 6 8.1 Description 6 8.2 Status recommendations 6 9 Error management 7 9.1 Description 7 9.2 Error prevention 7 9.3 Error correction by the system 7 9.4 Error management by the user 7 9.5 Error messages 8 10 On-line help 8 10.1 Description 8 10.2 System-initiated help 9 10.
21、3 User-initiated help 9 10.4 Presentation of help information 9 10.5 Help navigation and controls 10 10.6 Browsable help 10 10.7 Context-sensitive help 11 Annex A (informative) Sample procedure for assessing applicability and adherence 12 Annex B (informative) Bibliography 26 Annex ZA (normative) No
22、rmative references to international publications with their relevant European publications 28 Figure A.1 Decision process Evaluation situation 16 Table A.1 Applicability and Adherence Checklist 19 Descriptors: Ergonomics, office machines, computer peripheral equipment, text processing, data terminal
23、 equipment, display devices, specifications, rules (instructions), instructions for use.ENISO9241-13:1998 BSI 03-2000 iii Foreword ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International
24、Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, al
25、so take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. Draft International Standards adopted by the technical committees are circulated to the member bodies for voting. Publication as an Internat
26、ional Standard requires approval by at least75% of the member bodies casting a vote. International Standard ISO9241-13 was prepared by Technical Committee ISO/TC159, Ergonomics, Subcommittee SC4, Ergonomics of human-system interaction. ISO9241 consists of the following parts, under the general title
27、 Ergonomic requirements for office work with visual display terminals (VDTs): Part1: General introduction; Part2: Guidance on task requirements; Part3: Visual display requirements; Part4: Keyboard requirements; Part5: Workstation layout and postural requirements; Part6: Guidance on the work environm
28、ent; Part7: Requirements for display with reflections; Part8: Requirements for displayed colours; Part9: Requirements for nonkeyboard input devices; Part10: Dialogue principles; Part11: Guidance on usability; Part12: Presentation of information; Part13: User guidance; Part14: Menu dialogues; Part15:
29、 Command dialogues; Part16: Direct manipulation dialogues; Part17: Form filling dialogues. Annex A and Annex B of this part of ISO9241 are information only.iv blankENISO9241-13:1998 BSI 03-2000 1 Introduction This part of ISO9241 deals with user guidance aspects of software user interfaces. The main
30、 purpose of user guidance is to aid the users interaction with the system by promoting efficient system use; avoiding unnecessary mental workload; providing support to users to manage error situations; and providing support for users of different skill levels. This part of ISO9241 serves the followi
31、ng types of users: the designer of the user guidance, who will apply this part of ISO9241 during the development process; designers of user guidance development tools to be used by dialogue designers; the buyer, who will reference this part of ISO9241 during the product procurement process, and whos
32、e end-users will gain from the potential benefits provided by this part; and those responsible for ensuring that products meet the recommendations in this part of ISO9241. The ultimate beneficiary of this part of ISO9241 will be the end-user at the visual display terminal (VDT). It was the needs of
33、this user that provided the ergonomic recommendations in this part of ISO9241. Although it is unlikely that the end-user will read this part or even know of its existence, its application should provide user interfaces that are more usable, consistent and that enable greater productivity. Applicatio
34、n of this part of ISO9241 involves an understanding of the intended user, the user environment and tasks. User tasks should be listed and key tasks, defined as the most frequent and important tasks, should be explicitly identified. Recommendations on how to use this part of ISO9241 can be found in I
35、nformative Annex A. For practical reasons, the following structure has been chosen for presenting the user guidance recommendations: common guidance recommendations (seeclause5), prompts (seeclause6), feedback (seeclause7), status information (seeclause8), error management (seeclause9), on-line help
36、 (seeclause10). 1 Scope This part of ISO9241 provides recommendations for user guidance attributes of software user interfaces and their evaluation. User guidance as defined in this part of ISO9241 is information additional to the regular user-computer-dialogue that is provided to the user on reques
37、t or is automatically provided by the system. In addition to the general guidance provided in this part of ISO9241, recommendations concerning dialogue-specific user guidance are provided in ISO9241-12, ISO9241-14, ISO9241-15, ISO9241-16 and ISO9241-17. This part of ISO9241 is applicable to interact
38、ion components that aid users in recovering from error conditions. User guidance as covered by this part of ISO9241 includes recommendations specific to prompts, feedback and status, error management and on-line help as well as general recommendations common to all these types of user guidance. Whil
39、e user support can be provided via other means (e.g.,on-line tutorials, on-line documentation, intelligent system performance aids) these types of support are not addressed by this part of ISO9241-13. The recommendations in this part of ISO9241 are formulated to be independent of applications, envir
40、onment, or implementation technology. They correspond to typical situations involving special needs for information and actions. As with other parts of ISO9241, this part of ISO9241 can apply in all or in part. For example, applications that do not have browsable help would not need to follow recomm
41、endations concerning this class of user guidance. 2 Normative references The following standards contain provisions which, through reference in this text, constitute provisions of this part of ISO9241. At the time of publication, the editions indicated were valid. All standards are subject to revisi
42、on, and parties to agreements based on this part of ISO9241 are encouraged to investigate the possibility of applying the most recent editions of the standards indicated below. Members of IEC and ISO maintain registers of currently valid International Standards. ISO9241-12:, Ergonomic requirements f
43、or office work with visual display terminals (VDTs) Part12: Presentation of information 1) . 1) To be published.ENISO9241-13:1998 2 BSI 03-2000 ISO9241-14:1997, Ergonomic requirements for office work with visual display terminals (VDTs) Part14: Menu dialogues. ISO9241-15:1997, Ergonomic requirements
44、 for office work with visual display terminals (VDTS) Part15: Command Dialogues. ISO9241-16:, Ergonomic requirements for office work with visual display terminals (VDTS) Part16: Direct manipulation dialogues 2) . ISO9241-17:, Ergonomic requirements for office work with visual display terminals (VDTs
45、) Part17: Form filling dialogues 2) . 3 Definitions For the purposes of this part of ISO9241, the following definitions apply. 3.1 browsable help help in which access to help is independent of the current task context. Help topics can be accessed in the order and sequence desired by the user 3.2 con
46、text-sensitive help help in which the help text or range of help topics is derived from the contextual information associated with the users task, users last input, selected object, current location or the current mode within the system or application 3.3 error mismatch between the users goal and th
47、e response of the system. Errors can include navigation errors, syntax errors, conceptual errors,etc 3.4 error management means to support the user in error detection, error explanation, or error recovery 3.5 error prevention means to minimize the probability of the occurrence of errors 3.6 feedback
48、 output presented to the user by the system in reaction to the users input or a system event 3.7 guidance dialogue elements that aid the users in achieving their intended results. Guidance can aid users in discovering the capabilities of a system, enable the users to generate a plan for accomplishin
49、g their goals, assist the users in accomplishing a goal, or help the users to manage error situations 3.8 on-line help additional user guidance information beyond prompting, feedback, status, and error messages that can be obtained at the users initiative or at the initiative of the system. Information about features of the system and dialogue and how they can be used to aid the user in completion of his/her task(s) is typically provided 3.9 prompt system output requesting
