1、raising standards worldwideNO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAWBSI Standards PublicationBS EN ISO/IEC 17024:2012Conformity assessment General requirements for bodies operating certification of personsBS EN ISO/IEC 17024:2012 BRITISH STANDARDNational forewordThis Bri
2、tish Standard is the UK implementation of EN ISO/IEC 17024:2012. It supersedes BS EN ISO/IEC 17024:2003 which is withdrawn.The UK participation in its preparation was entrusted to Technical Committee CAS/1, Conformity assessment.A list of organizations represented on this committee can be obtained o
3、n request to its secretary.This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. The British Standards Institution 2012. Published by BSI Standards Limited 2012ISBN 978 0 580 78463 7 ICS 03.120.20 Compliance with a
4、 British Standard cannot confer immunity from legal obligations.This British Standard was published under the authority of the Standards Policy and Strategy Committee on 31 July 2012.Amendments issued since publicationDate Text affectedEUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN ISO/IEC 170
5、24 July 2012 ICS 03.120.20 Supersedes EN ISO/IEC 17024:2003 English version Conformity assessment - General requirements for bodies operating certification of persons (ISO/IEC 17024:2012) valuation de la conformit - Exigences gnrales pour les organismes de certification procdant la certification de
6、personnes (ISO/IEC 17024:2012) Konformittsbewertung - Allgemeine Anforderungen an Stellen, die Personen zertifizieren (ISO/IEC 17024:2012) This European Standard was approved by CEN on 2 June 2012. CEN and CENELEC members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate
7、the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN and CENELEC member. This Eur
8、opean Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN and CENELEC member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions. C
9、EN and CENELEC members are the national standards bodies and national electrotechnical committees of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithu
10、ania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom. CEN Management Centre: CENELEC Management Centre:Avenue Marnix 17, B-1000 Brussels Avenue Marnix 17, B-1000 Brussels 2012 CEN/CENELEC All rights of expl
11、oitation in any form and by any means reserved worldwide for CEN national Members and for CENELEC Members. Ref. No. EN ISO/IEC 17024:2012 EBS EN ISO/IEC 17024:2012EN ISO/IEC 17024:20123 Foreword This document (EN ISO/IEC 17024:2012) has been prepared by Technical Committee ISO/CASCO “Committee on co
12、nformity assessment“ in collaboration with Technical Committee CEN/CLC/TC 1 “Criteria for conformity assessment bodies” the secretariat of which is held by BSI. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at t
13、he latest by January 2013, and conflicting national standards shall be withdrawn at the latest by January 2013. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any o
14、r all such patent rights. This document supersedes EN ISO/IEC 17024:2003. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Den
15、mark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. Endorsement n
16、otice The text of ISO/IEC 17024:2012 has been approved by CEN as a EN ISO/IEC 17024:2012 without any modification. BS EN ISO/IEC 17024:2012ISO/IEC 17024:2012(E) ISO 2012 All rights reserved iiiContents Page Foreword ivg3Introduction . vg31g3 Scope 1g32g3 Normative references 1g33g3 Terms and definit
17、ions . 1g34g3 General requirements . 3g34.1g3 Legal matters . 3g34.2g3 Responsibility for decision on certification 3g34.3g3 Management of impartiality 4g34.4g3 Finance and liability 4g35g3 Structural requirements 4g35.1g3 Management and organization structure 4g35.2g3 Structure of the certification
18、 body in relation to training 5g36g3 Resource requirements 5g36.1g3 General personnel requirements . 5g36.2g3 Personnel involved in the certification activities . 6g36.3g3 Outsourcing . 7g36.4g3 Other resources . 7g37g3 Records and information requirements 7g37.1g3 Records of applicants, candidates
19、and certified persons 7g37.2g3 Public information . 8g37.3g3 Confidentiality 8g37.4g3 Security 8g38g3 Certification schemes . 9g39g3 Certification process requirements . 10g39.1g3 Application process 10g39.2g3 Assessment process . 10g39.3g3 Examination process 11g39.4g3 Decision on certification . 1
20、1g39.5g3 Suspending, withdrawing or reducing the scope of certification 12g39.6g3 Recertification process . 12g39.7g3 Use of certificates, logos and marks . 13g39.8g3 Appeals against decisions on certification 14g39.9g3 Complaints . 14g310g3 Management system requirements . 15g310.1g3 General . 15g3
21、10.2g3 General management system requirements 15g3Annex A (informative) Principles for certification bodies for persons and their certification activities . 19g3Bibliography 21g3BS EN ISO/IEC 17024:2012 ISO/IEC 17024:2012(E) iv ISO 2012 All rights reservedForeword ISO (the International Organization
22、 for Standardization) and IEC (the International Electrotechnical Commission) form the specialized system for worldwide standardization. National bodies that are members of ISO or IEC participate in the development of International Standards through technical committees established by the respective
23、 organization to deal with particular fields of technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international organizations, governmental and non-governmental, in liaison with ISO and IEC, also take part in the work. In the field of conformity ass
24、essment, the ISO Committee on conformity assessment (CASCO) is responsible for the development of International Standards and Guides. International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2. Draft International Standards are circulated to the national
25、 bodies for voting. Publication as an International Standard requires approval by at least 75 % of the national bodies casting a vote. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifyi
26、ng any or all such patent rights. ISO/IEC 17024, was prepared by the ISO Committee on conformity assessment (CASCO). It was circulated for voting to the national bodies of both ISO and IEC, and was approved by both organizations. This second edition cancels and replaces the first edition (ISO/IEC 17
27、024:2003), which has been technically revised. BS EN ISO/IEC 17024:2012ISO/IEC 17024:2012(E) ISO 2012 All rights reserved vIntroduction This International Standard has been developed with the objective of achieving and promoting a globally accepted benchmark for organizations operating certification
28、 of persons. Certification for persons is one means of providing assurance that the certified person meets the requirements of the certification scheme. Confidence in the respective certification schemes for persons is achieved by means of a globally accepted process of assessment and periodic re-as
29、sessments of the competence of certified persons. However, it is necessary to distinguish between situations where certification schemes for persons are justified and situations where other forms of qualification are more appropriate. The development of certification schemes for persons, in response
30、 to the ever increasing velocity of technological innovation and growing specialization of personnel, can compensate for variations in education and training and thus facilitate the global job market. Alternatives to certification can still be necessary in positions where public services, official o
31、r governmental operations are concerned. In contrast to other types of conformity assessment bodies, such as management system certification bodies, one of the characteristic functions of the certification body for persons is to conduct an examination, which uses objective criteria to measure compet
32、ence and scoring. While it is recognized that such an examination, if well planned and structured by the certification body for persons, can substantially serve to ensure impartiality of operations and reduce the risk of a conflict of interest, additional requirements have been included in this Inte
33、rnational Standard. In either case, this International Standard can serve as the basis for the recognition of the certification bodies for persons and the certification schemes under which persons are certified, in order to facilitate their acceptance at the national and international levels. Only t
34、he harmonization of the system for developing and maintaining certification schemes for persons can establish the environment for mutual recognition and the global exchange of personnel. This International Standard specifies requirements which ensure that certification bodies for persons operating c
35、ertification schemes for persons operate in a consistent, comparable and reliable manner. The requirements in this International Standard are considered to be general requirements for bodies providing certification of persons. Certification of persons can only occur when there is a certification sch
36、eme. The certification scheme is designed to supplement the requirements included in this International Standard and include those requirements that the market needs or desires, or that are required by governments. This International Standard can be used as a criteria document for accreditation or p
37、eer evaluation or designation by governmental authorities, scheme owners and others. In this International Standard, the following verbal forms are used: g127 “shall” indicates a requirement; g127 “should” indicates a recommendation; g127 “may” indicates a permission; g127 “can” indicates a possibil
38、ity or a capability. Further details can be found in the ISO/IEC Directives, Part 2. BS EN ISO/IEC 17024:2012 ISO/IEC 17024:2012(E) BS EN ISO/IEC 17024:2012INTERNATIONAL STANDARD ISO/IEC 17024:2012(E) ISO 2012 All rights reserved 1Conformity assessment General requirements for bodies operating certi
39、fication of persons 1 Scope This International Standard contains principles and requirements for a body certifying persons against specific requirements, and includes the development and maintenance of a certification scheme for persons. NOTE For the purposes of this International Standard, the term
40、 “certification body“ is used in place of the full term “certification body for persons“, and the term “certification scheme“ is used in place of the full term “certification scheme for persons”. 2 Normative references The following referenced documents are indispensable for the application of this
41、document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. ISO/IEC 17000, Conformity assessment Vocabulary and general principles 3 Terms and definitions For the purposes of this document,
42、the terms and definitions given in ISO/IEC 17000 and the following apply. 3.1 certification process activities by which a certification body determines that a person fulfils certification requirements (3.3), including application, assessment, decision on certification, recertification and use of cer
43、tificates (3.5) and logos/marks 3.2 certification scheme competence (3.6) and other requirements related to specific occupational or skilled categories of persons NOTE For other requirements, see 8.3 and 8.4. 3.3 certification requirements set of specified requirements, including requirements of the
44、 scheme to be fulfilled in order to establish or maintain certification 3.4 scheme owner organization responsible for developing and maintaining a certification scheme (3.2) NOTE The organization can be the certification body itself, a governmental authority, or other. BS EN ISO/IEC 17024:2012ISO/IE
45、C 17024:2012(E) 2 ISO 2012 All rights reserved3.5 certificate document issued by a certification body under the provisions of this International Standard, indicating that the named person has fulfilled the certification requirements (3.3) NOTE See 9.4.7. 3.6 competence ability to apply knowledge and
46、 skills to achieve intended results 3.7 qualification demonstrated education, training and work experience, where applicable 3.8 assessment process that evaluates a persons fulfilment of the requirements of the certification scheme (3.2) 3.9 examination mechanism that is part of the assessment (3.8)
47、 which measures a candidates (3.14) competence (3.6) by one or more means, such as written, oral, practical and observational, as defined in the certification scheme (3.2) 3.10 examiner person competent to conduct and score an examination (3.9), where the examination requires professional judgement
48、3.11 invigilator person authorized by the certification body who administers or supervises an examination (3.9), but does not evaluate the competence (3.6) of the candidate (3.14) NOTE Other terms for invigilator are proctor, test administrator, supervisor. 3.12 personnel individuals, internal or ex
49、ternal, of the certification body carrying out activities for the certification body NOTE These include committee members and volunteers. 3.13 applicant person who has submitted an application to be admitted into the certification process (3.1) 3.14 candidate applicant (3.13) who has fulfilled specified prerequisites and has been admitted to the certification process (3.1) 3.15 impartiality presence of objectivity NOTE 1 Objectivity means that conflicts of interest do not exist, or are resolved, so as not to adversely influence subsequent activitie
