1、raising standards worldwideNO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAWBSI Standards PublicationBS ISO 10667-1:2011Assessment service delivery Procedures and methodsto assess people in work andorganizational settingsPart 1: Requirements for the clientBS ISO 10667-1:2011 BRI
2、TISH STANDARDNational forewordThis British Standard is the UK implementation of ISO 10667-1:2011.The UK participation in its preparation was entrusted to TechnicalCommittee SVS/9/1, Psychological Assessment Services.A list of organizations represented on this committee can beobtained on request to i
3、ts secretary.This publication does not purport to include all the necessaryprovisions of a contract. Users are responsible for its correctapplication. BSI 2011ISBN 978 0 580 71221 0ICS 03.080.30Compliance with a British Standard cannot confer immunity fromlegal obligations.This British Standard was
4、published under the authority of theStandards Policy and Strategy Committee on 31 October 2011.Amendments issued since publicationDate Text affectedBS ISO 10667-1:2011Assessment service delivery Procedures and methods to assess people in work and organizational settings Part 1:Requirements for the c
5、lientLivraison dun service dvaluation Modes opratoires et mthodes dvaluation des personnes au travail et des paramtres organisationnels Partie 1: Exigences pour le client ISO 2011Reference numberISO 10667-1:2011(E)First edition2011-10-15ISO10667-1INTERNATIONAL STANDARDBS ISO 10667-1:2011ISO 10667-1:
6、2011(E)COPYRIGHT PROTECTED DOCUMENT ISO 2011All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the add
7、ress below or ISOs member body in the country of the requester.ISO copyright officeCase postale 56 CH-1211 Geneva 20Tel. + 41 22 749 01 11Fax + 41 22 749 09 47E-mail copyrightiso.orgWeb www.iso.orgPublished in Switzerlandii ISO 2011 All rights reservedBS ISO 10667-1:2011ISO 10667-1:2011(E) ISO 2011
8、All rights reserved iiiContents PageForeword iv0 Introduction .v0.1 General .v0.2 Function of ISO 10667 v0.3 Intended users of ISO 10667 .vi0.4 Other stakeholders vi0.5 Types of assessment covered by ISO 10667 .vii0.6 Organization of ISO 10667 vii1 Scope 12 Terms and definitions .23 Agreement proced
9、ure 53.1 Agreement .53.2 Client responsibilities 53.3 Anticipating outcomes and consequences 63.4 Competence and training 63.5 Supplementary research activities .64 Pre-assessment procedures 64.1 Identification of assessment needs .64.2 Assessment services recommendation 64.3 Assessment services agr
10、eement 75 Assessment delivery 75.1 Steps .75.2 Assessment delivery Planning the assessment 85.3 Assessment delivery Informing assessment participants 95.4 Assessment delivery Conducting the assessment .105.5 Assessment delivery Interpreting and using results .115.6 Assessment delivery Providing feed
11、back .115.7 Assessment delivery Evaluating the assessment .116 Post-assessment review .11Annex A (informative) Rights and responsibilities of assessment participants: Guidelines and expectations 13Annex B (informative) Supplemental information on technical documentation of assessment methods and pro
12、cedures 15Annex C (informative) Supplemental information on analysis and interpretation of results 17Annex D (informative) Supplemental information on reporting .18Bibliography .19BS ISO 10667-1:2011ForewordISO (the International Organization for Standardization) is a worldwide federation of nationa
13、l standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. Internation
14、al organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.International Standards are drafted in accordance with the rules
15、given in the ISO/IEC Directives, Part 2.The main task of technical committees is to prepare International Standards. Draft International Standards adopted by the technical committees are circulated to the member bodies for voting. Publication as an International Standard requires approval by at leas
16、t 75 % of the member bodies casting a vote.Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights.ISO 10667-1 was prepared by Project Committee ISO/PC 230, P
17、sychological assessment.ISO 10667 consists of the following parts, under the general title Assessment service delivery Procedures and methods to assess people in work and organizational settings: Part 1: Requirements for the client Part 2: Requirements for service providersISO 10667-1:2011(E)iv ISO
18、2011 All rights reservedBS ISO 10667-1:20110 Introduction0.1 GeneralISO 10667 presents an evidence-based, measurable perspective of the assessment service delivery process that has world-wide applicability. It will enable organizations to become more effective users of assessment, making better hiri
19、ng decisions and enhancing the potential, well-being and employee-organization fit of all their employees. This guidance will promote the provision of standardized, appropriate, and equitable delivery of assessment services to assessment participants. It will enable regulatory bodies, other authorit
20、ies and society at large to have more confidence in assessment procedures.ISO 10667 provides clear and concise guidance for providers of assessment services and the clients of assessment service providers in order to enable all stakeholders to realize the potential benefits of good assessment practi
21、ces. This is achieved by: defining good practice for assessment procedures and methods; ensuring equity in the application of assessment procedures; enabling appropriate evaluation of the quality of assessment service provision.It is likely that users of ISO 10667 will possess very different levels
22、of competence, understanding and familiarity with the concepts involved in the development of standardized procedures and methods to assess individuals, groups and organizations in the occupational arena. Accordingly, in order to facilitate its use by a variety of people and to provide guidance abou
23、t the background of ISO 10667, this introduction presents key information about the intent and layout of ISO 10667.0.2 Function of ISO 10667ISO 10667 relates to the delivery of assessments used at the individual, group, and organizational levels. ISO 10667 aims to promote good practice and to encour
24、age clear documentation of the working relationship between clients and service providers. It functions as practical guidance for both clients and service providers involved in the assessment delivery process. It describes their respective obligations and responsibilities before, during and after th
25、e assessment process. It also provides guidance on the rights and responsibilities of assessment participants and others involved in assessment procedures, including recipients of the assessment results. Figure 1 gives an overview of the possible interactions between the different parties in the ass
26、essment process.ISO 10667-1:2011(E) ISO 2011 All rights reserved vBS ISO 10667-1:2011NOTE Different parties in the assessment process have different roles and interact with each other throughout the assessment process. In addition, a single party can serve multiple roles. For example, a participant
27、can also be a client, and a service provider can also be a client. In a career counselling setting, the participant can purchase the services and thus be the client also. Similarly, an internal HR team can provide services to the organization as well as use services provided by external vendors.aSee
28、 Clause 2 for definitions of different roles.Figure 1 Roles in the assessment process0.3 Intended users of ISO 10667ISO 10667 is for clients and service providers who need to work both sequentially and collaboratively in order to ensure effective delivery of assessment services. This part of ISO 106
29、67 specifies requirements for the client. ISO 10667-2 specifies requirements for the service provider. Clients should be aware of and adhere to this part of ISO 10667 in initiating an appropriate request for assessment services, including fully disclosing their assessment needs and implementing the
30、requirements of ISO 10667. However, if a service provider learns that a prospective client is not aware of, or is not using, ISO 10667, they should inform the client of these best practices and encourage the client to act in accordance with this part of ISO 10667 with respect to the entire assessmen
31、t process.Service providers are those involved in the provision of assessment services in work and organizational settings, both as internal employees of a client or as external contractors. Clients are people who seek assessment services for themselves, or organizations who seek assessment services
32、 for individuals or groups within the organization, or for the organization itself.ISO 10667 aims to promote good practice and to encourage clear documentation of the working relationship between clients and service providers. In both parts of ISO 10667, Annex A outlines the rights and responsibilit
33、ies of the assessment participants in relation to an assessment.0.4 Other stakeholdersIn addition to service providers, clients and assessment participants, stakeholders might include the following.a) End users of assessment information within an organization who make strategic and/or operational de
34、cisions, e.g. hiring managers in the case of assessment for selection, human resources managers in the case of succession planning or organizational talent management, executive management in the case of mergers and acquisitions.ISO 10667-1:2011(E)vi ISO 2011 All rights reservedBS ISO 10667-1:2011b)
35、 External intermediaries or indirect users who include, but are not limited to:1) developers and distributors of assessment procedures;2) recruiters, coaches, and outplacement counsellors;3) organizations that provide assessment for licensing or certification of people;4) assessors of training or vo
36、cational education programmes;5) policy-makers, e.g. human resources managers setting organizational assessment policy, trade unions engaged in assessment policy and procedure, external policy makers such as professional bodies, regulatory authorities and others who rely on the results of assessment
37、.0.5 Types of assessment covered by ISO 10667ISO 10667 covers procedures and methods for the following types of assessment.a) Individual level assessment. Examples include interviews, career guidance, in-depth senior executive coaching, personal development, selection, succession planning.b) Group l
38、evel assessment. Examples include improving team morale and performance assessment aimed at improving the performance of the team as a whole.c) Organizational level assessment. Examples include employee satisfaction (data reported at organizational level), culture change due to merger or acquisition
39、, employee engagement levels of organizational business units.ISO 10667 covers delivery of assessments that occur across the employment life cycle.Aspects of the employment life cycle can be described in terms of: recruitment and selection; career/vocational guidance; mid-life career change or re-in
40、tegration into the workforce; personal development and coaching; promotion and succession planning; outplacement and retirement planning.0.6 Organization of ISO 10667To build an efficient standard, useful to both the client and the service provider, the assessment process has been divided into four
41、stages: agreement procedures; pre-assessment procedures; assessment delivery; post-assessment review.This part of ISO 10667 addresses the requirements applicable to a client who determines that it has a need for one or more assessments for use in the employment life cycle, and then seeks to obtain s
42、uch assessment services from a service provider whom it selects. ISO 10667-2 addresses the requirements applicable to a service provider from whom a client seeks recommendations about what assessments might meet its needs, and then provides assessment services to a client once it is selected based o
43、n those recommendations.ISO 10667-1:2011(E) ISO 2011 All rights reserved viiBS ISO 10667-1:2011In both parts of ISO 10667, each assessment stage is covered in a separate clause (Clauses 3, 4, 5 and 6) as follows.a) Agreement procedures (Clause 3) describes mutual responsibilities and obligations of
44、the client and the service provider, as well as the format of their agreement and a description of what must be covered in the agreement.b) Pre-assessment procedures (Clause 4) covers:1) identifying what needs to be assessed and how, together with choosing the criteria for evaluating success and hav
45、ing a clear expectation of the utility of the process;2) determining whether there are conflicting interests that need to be balanced;3) providing a clear rationale for the assessment; documenting the agreement between the client and the service provider through a written statement of work, or contr
46、act, as appropriate.c) Assessment delivery (Clause 5) covers all phases of preparing for and carrying out the assessments.d) Post-assessment review (Clause 6) covers reviewing the assessment process to determine whether the outcomes, consequences and utility of the assessment are consistent with the
47、 assessment needs, whether the goals are met, and what changes in the assessment process should be adopted for future use by the client.ISO 10667-1:2011(E)viii ISO 2011 All rights reservedBS ISO 10667-1:2011INTERNATIONAL STANDARD ISO 10667-1:2011(E)Assessment service delivery Procedures and methods
48、to assess people in work and organizational settings Part 1:Requirements for the client1 ScopeThis part of ISO 10667 establishes requirements and guidance for the client working with the service provider to carry out the assessment of an individual, a group, or an organization for work-related purpo
49、ses. This part of ISO 10667 enables the client to base its decisions on sound assessment results.This part of ISO 10667 specifies the requirements of the client with respect to:a) the needs and rationale for using assessments;b) the conditions under which the assessment will be used;c) the decisions about the assessment approach together with the implementation and evaluation of assessment procedures and methods;d) the required competence and professionalism of the clients employees wh
