1、BSI Standards PublicationBS ISO 16355-1:2015Application of statisticaland related methods to newtechnology and productdevelopment processPart 1: General principles and perspectivesof Quality Function Deployment (QFD)BS ISO 16355-1:2015 BRITISH STANDARDNational forewordThis British Standard is the UK
2、 implementation of ISO 16355-1:2015.The UK participation in its preparation was entrusted to TechnicalCommittee MS/6, Methodologies for business process improvementusing statistical methods.A list of organizations represented on this committee can beobtained on request to its secretary.This publicat
3、ion does not purport to include all the necessaryprovisions of a contract. Users are responsible for its correctapplication. The British Standards Institution 2015.Published by BSI Standards Limited 2015ISBN 978 0 580 80496 0ICS 03.120.30Compliance with a British Standard cannot confer immunity from
4、legal obligations.This British Standard was published under the authority of theStandards Policy and Strategy Committee on 31 December 2015.Amendments/corrigenda issued since publicationDate T e x t a f f e c t e dBS ISO 16355-1:2015 ISO 2015Application of statistical and related methods to new tech
5、nology and product development process Part 1: General principles and perspectives of Quality Function Deployment (QFD)Application des mthodes statistiques et des mthodes lies aux nouvelles technologies et de dveloppement de produit Partie 1: Principes gnraux et perspectives de dploiement de la fonc
6、tion qualit (QFD)INTERNATIONAL STANDARDISO16355-1First edition2015-12-01Reference numberISO 16355-1:2015(E)BS ISO 16355-1:2015ISO 16355-1:2015(E)ii ISO 2015 All rights reservedCOPYRIGHT PROTECTED DOCUMENT ISO 2015, Published in SwitzerlandAll rights reserved. Unless otherwise specified, no part of t
7、his publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISOs member body in
8、the country of the requester.ISO copyright officeCh. de Blandonnet 8 CP 401CH-1214 Vernier, Geneva, SwitzerlandTel. +41 22 749 01 11Fax +41 22 749 09 47copyrightiso.orgwww.iso.orgBS ISO 16355-1:2015ISO 16355-1:2015(E)Foreword viIntroduction vii1 Scope . 12 Normative references 13 Terms and definitio
9、ns . 14 Basic concepts of QFD 34.1 Theory and principles of QFD 34.2 QFD use of the word of function 34.3 Spirit of QFD 34.4 Display of information 45 Integration of QFD and product development methods 45.1 QFD support for product development methods 45.2 Flow of product development with QFD . 45.2.
10、1 Organization of the QFD flow 45.2.2 Flow chart of product development with QFD. 56 Types of QFD projects 56.1 General . 56.2 Applicable methods and tools 67 QFD team membership 67.1 QFD uses cross-functional teams 67.2 Core team membership . 67.3 Subject matter experts . 67.4 QFD team leadership .
11、 78 QFD voices . 78.1 Voice of business . 78.2 Voice of customer (VOC) or voice of stakeholder (VOS) 88.2.1 Definition of customer or stakeholder 88.2.2 Applicable methods and tools 88.2.3 Marketing perspective and engineering perspective . 88.2.4 Applicable methods and tools 88.2.5 Prioritize custo
12、mers or stakeholders 88.2.6 Applicable methods and tools 98.2.7 What is contained in the voice of customer (VOC) or voice of stakeholder (VOS) 98.2.8 Sources of VOC and VOS . 98.2.9 Applicable methods and tools 98.2.10 Translating VOC/VOS into customer needs .108.2.11 Applicable methods and tools .
13、109 Structuring information sets 109.1 General 109.2 Applicable tools and methods . 1010 Prioritization .1110.1 General 1110.2 Applicable tools and methods . 1111 Quantification .1111.1 General 1111.2 Applicable tools and methods . 1112 Translation of one information set into another .1212.1 General
14、 1212.2 Applicable tools and methods . 12 ISO 2015 All rights reserved iiiContents PageBS ISO 16355-1:2015ISO 16355-1:2015(E)13 Transfer of prioritization and quantification from one information set into another 1213.1 Transfer of prioritization 1213.2 Applicable tools and methods . 1313.3 Transfer
15、of quantification . 1313.4 Applicable tools and methods . 1313.5 Transferring deployment sets by dimensions 1313.5.1 General. 1313.5.2 Quality deployment 1413.5.3 Applicable tools and methods . 1413.5.4 Technology deployment . 1413.5.5 Applicable tools and methods . 1513.5.6 Cost deployment .1513.5.
16、7 Applicable tools and methods . 1513.5.8 Reliability deployment.1513.5.9 Applicable tools and methods . 1513.5.10 Safety deployment 1613.5.11 Security deployment .1613.5.12 Lifestyle and emotional quality deployment .1613.5.13 Applicable tools and methods 1613.6 Transferring deployment sets by leve
17、ls . 1613.6.1 Function deployment 1613.6.2 Applicable tools and methods . 1613.6.3 Parts deployment .1713.6.4 Applicable tools and methods . 1713.6.5 Manufacturing and process deployments .1713.6.6 Applicable tools and methods . 1713.6.7 Project work or task management 1714 Solution concept engineer
18、ing 1714.1 General 1714.2 Applicable tools and methods . 1815 Design optimization .1815.1 Parameter design for robustness . 1815.2 Tolerance design . 1815.3 Applicable tools and methods . 1816 Prototyping, testing, and validation 1816.1 General 1816.2 Applicable tools and methods . 1817 Build planni
19、ng 1917.1 General 1917.2 Applicable tools and methods . 1918 Build start-up 2018.1 General 2018.2 Applicable tools and methods . 2019 Build .2019.1 General 2019.2 Applicable tools and methods . 2020 Packaging design, logistics, channel management, consumer information, and operating instructions .20
20、20.1 General 2020.2 Applicable tools and methods . 2120.3 Logistics . 2120.4 Marketing claims 2121 Customer support .2121.1 General 21iv ISO 2015 All rights reservedBS ISO 16355-1:2015ISO 16355-1:2015(E)21.2 Applicable tools and methods . 2122 Customer satisfaction .2122.1 General 2122.2 Applicable
21、tools and methods . 2123 Product end-of-life disposal, recycle, reuse, and other sustainability concerns 2223.1 General 2223.2 Applicable tools and methods . 2224 Flow to next generation development .2224.1 General 2224.2 Applicable tools and methods . 22Annex A (informative) Examples of applicable
22、methods and tools .23Annex B (informative) Concept relationships and their graphical representation 66Bibliography .67 ISO 2015 All rights reserved vBS ISO 16355-1:2015ISO 16355-1:2015(E)ForewordISO (the International Organization for Standardization) is a worldwide federation of national standards
23、bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizat
24、ions, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.The procedures used to develop this document and those intended for its furth
25、er maintenance are described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the different types of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directive
26、s). Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of any patent rights identified during the development of the document will be in the Int
27、roduction and/or on the ISO list of patent declarations received (see www.iso.org/patents). Any trade name used in this document is information given for the convenience of users and does not constitute an endorsement.For an explanation on the meaning of ISO specific terms and expressions related to
28、 conformity assessment, as well as information about ISOs adherence to the WTO principles in the Technical Barriers to Trade (TBT) see the following URL: Foreword - Supplementary informationThe committee responsible for this document is ISO/TC 69, Applications of statistical methods, Subcommittee SC
29、 8, Application of statistical and related methodology for new technology and product development.ISO 16355 consists of the following parts, under the general title Application of statistical and related methods to new technology and product development process: Part 1: General Principle and Perspec
30、tive of QFD MethodThe following parts are under preparation: Part 2: Acquisition of Non-quantitative VOC or VOS Part 3: Acquisition of Quantitative VOC or VOS Part 4: Analysis of Non-Quantitative and Quantitative VOC/VOS Part 5: Solution Strategy Part 6: Optimization Robust parameter design Part 7:
31、Optimization Tolerance design and output to manufacturing Part 8: Guidelines for commercialization and life cyclevi ISO 2015 All rights reservedBS ISO 16355-1:2015ISO 16355-1:2015(E)IntroductionQuality function deployment (QFD) is a method to assure customer or stakeholder satisfaction and value wit
32、h new and existing products by designing in, from different levels and different perspectives, the requirements that are most important to the customer or stakeholder. These requirements should be well understood through the use of quantitative and non-quantitative tools and methods to improve confi
33、dence of the design and development phases that they are working on the right things. In addition to satisfaction with the product, QFD improves the process by which new products are developed.Reported results of using QFD include improved customer satisfaction with products at time of launch, impro
34、ved cross-functional communication, systematic and traceable design decisions, efficient use of resources, reduced rework, reduced time-to-market, lower life cycle cost, improved reputation of the organization among its customers or stakeholders.ISO 16355 demonstrates the dynamic nature of a custome
35、r-driven approach. Since its inception in 1966, QFD has broadened and deepened its methods and tools to respond to the changing business conditions of QFD users, their management, their customers, and their products. Those who have used older QFD models will find these improvements make QFD easier a
36、nd faster to use. The methods and tools shown and referenced in the standard represent decades of improvements to QFD; the list is neither exhaustive nor exclusive. Users should consider the applicable methods and tools as suggestions, not requirements.ISO 16355 is descriptive and discusses current
37、best practice but is not prescriptive by requiring specific tools and methods. Rather, applicable tools and methods are included in the Annexes to guide users of the standard.ISO 16355-1 references the other seven parts of the Standard, as follows: Part 2: Acquisition of Non-quantitative VOC or VOS
38、includes sections 8.1 - 8.2.7; Part 3: Acquisition of Quantitative VOC or VOS includes sections 8.2.8 - 8.2.9; Part 4: Analysis of Non-Quantitative and Quantitative VOC/VOS includes sections 8.2.10 - 11; Part 5: Solution Strategy includes sections 12 - 14; Part 6: Optimization Robust parameter desig
39、n includes section 15.1; Part 7: Optimization Tolerance design and output to manufacturing includes sections 15.2 - 15.3; Part 8: Guidelines for commercialization and life cycle includes sections 16 - 24. ISO 2015 All rights reserved viiBS ISO 16355-1:2015BS ISO 16355-1:2015Application of statistica
40、l and related methods to new technology and product development process Part 1: General principles and perspectives of Quality Function Deployment (QFD)1 ScopeThis part of ISO 16355 describes the quality function deployment (QFD) process, its purpose, users, and tools. It is not a management system
41、standard. It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.Users of this part of ISO 16355 will include all organization functions necessary to assure customer satis
42、faction, including business planning, marketing, sales, research and development (Rb) understand how to cause good quality;c) listen to the voice of the customer;d) observe the customers situation;e) capture information from other sources;f) improve internal communications through the transformation
43、 of information between perspectives.4.2 QFD use of the word of functionIn modern organizations, the “quality function” shall collaborate and coordinate with other functions (marketing, engineering, manufacturing, service support, information technology, and others involved in product development) i
44、n order to assure customer satisfaction with the resulting product. Thus, the quality function is deployed (hence, the term QFD) across critical business activities and ideally across the entire organization.NOTE The term function is used in multiple ways in QFD. The following are some of the common
45、 uses.In the term quality function deployment, function refers to the organizational units, in this case, the quality function that is often tasked with process control, improvement, inspection, and other related activities.In the term function deployment, function refers to product function, define
46、d in value engineering and function analysis as a verb (active) + noun (measurable) that describes what a product does but not how it does it regardless of the level or perspective.4.3 Spirit of QFDA commitment among all critical departments to work together for the benefit of the customer or stakeh
47、older. A personal connection to the customer should be established. ISO 2015 All rights reserved 3BS ISO 16355-1:2015ISO 16355-1:2015(E)As a central principle, customer needs or requirements shall be known or acquired and understood adequately by all relevant stakeholders. It shall be validated if p
48、roduct requirements meet the needs of the customer or stakeholder.4.4 Display of informationVisual display of information improves communications. Due to the various organizational functions in the QFD team and the complexity of the information as it flows through the development and commercializati
49、on process, visual displays of the information are helpful. This is especially true in global organizations with many languages and cultures.5 Integration of QFD and product development methods5.1 QFD support for product development methodsIntegration of QFD into new product development processes is both desirable and possible. Successful integration has been accomplished with other product development methods such as Stage-Gate1)and product development support methods such as Design for Six Sigma, Design for Lean Sigma, a
