1、BSI Standards PublicationBS ISO 21103:2014Adventure tourism Information for participantsBS ISO 21103:2014 BRITISH STANDARDNational forewordThis British Standard is the UK implementation of ISO 21103:2014.The UK participation in its preparation was entrusted to TechnicalCommittee SVS/2/5, Adventurous
2、 activities, expeditions, visits andfieldworks.A list of organizations represented on this committee can beobtained on request to its secretary.This publication does not purport to include all the necessaryprovisions of a contract. Users are responsible for its correctapplication. The British Standa
3、rds Institution 2014. Published by BSI StandardsLimited 2014ISBN 978 0 580 76691 6ICS 03.080.30; 03.200Compliance with a British Standard cannot confer immunity fromlegal obligations.This British Standard was published under the authority of theStandards Policy and Strategy Committee on 30 April 201
4、4.Amendments issued since publicationDate Text affectedBS ISO 21103:2014 ISO 2014Adventure tourism Information for participantsTourisme daventure Informations aux participantsINTERNATIONAL STANDARDISO21103First edition2014-04-01Reference numberISO 21103:2014(E)BS ISO 21103:2014ISO 21103:2014(E)ii IS
5、O 2014 All rights reservedCOPYRIGHT PROTECTED DOCUMENT ISO 2014All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet
6、, without prior written permission. Permission can be requested from either ISO at the address below or ISOs member body in the country of the requester.ISO copyright officeCase postale 56 CH-1211 Geneva 20Tel. + 41 22 749 01 11Fax + 41 22 749 09 47E-mail copyrightiso.orgWeb www.iso.orgPublished in
7、SwitzerlandBS ISO 21103:2014ISO 21103:2014(E) ISO 2014 All rights reserved iiiContents PageForeword ivIntroduction v1 Scope . 12 Terms and definitions . 13 Communicating information 24 Information before the adventure tourism activity . 24.1 Purpose of information before the adventure tourism activi
8、ty 24.2 Pre-booking information 25 Information supplied during the adventure tourism activity . 45.1 Purpose of information supplied during the activity 45.2 Information supplied during the activity . 56 Information supplied after the adventure tourism activity 56.1 Purpose of information supplied a
9、fter the activity . 56.2 Information supplied after the activity 5Bibliography 6BS ISO 21103:2014ISO 21103:2014(E)ForewordISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards
10、 is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take p
11、art in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In partic
12、ular the different approval criteria needed for the different types of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).Attention is drawn to the possibility that some of the elements of thi
13、s document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of any patent rights identified during the development of the document will be in the Introduction and/or on the ISO list of patent declarations received (see www.
14、iso.org/patents).Any trade name used in this document is information given for the convenience of users and does not constitute an endorsement.For an explanation on the meaning of ISO specific terms and expressions related to conformity assessment, as well as information about ISOs adherence to the
15、WTO principles in the Technical Barriers to Trade (TBT) see the following URL: Foreword - Supplementary informationThe committee responsible for this document is Technical Committee ISO/TC 228, Tourism and related services.iv ISO 2014 All rights reservedBS ISO 21103:2014ISO 21103:2014(E)Introduction
16、0.1 Adventure tourismAdventure tourism is a global industry that is growing in importance. Whether provided on a commercial, not-for-profit or charitable basis, adventure tourism activities involve an accepted, inherent element of risk and challenge. Taking risks brings rewards but also brings dange
17、rs. In order to maximize the rewards, adventure tourism activity providers need to operate as safely as practicable.ISO 21101, ISO/TR 21102 and this International Standard provide a basis for adventure tourism activity providers to plan, communicate about, and deliver adventure tourism activities as
18、 safely as practicable.Effective implementation of ISO 21101, ISO/TR 21102 and this International Standard will help consumers make informed choices about activities and providers.0.2 Adventure tourism standardsThe purpose of adventure tourism standards is to set out the minimum requirements for saf
19、ety management systems and communication to participants. They are independent entities since they apply to different aspects of adventure tourism. ISO 21101 specifies how the adventure tourism organization manages its operations in terms of safety; ISO/TR 21102 provides data on the minimum competen
20、ce of adventure tourism activity leaders; this International Standard specifies the minimum information to be communicated to participants and potential participants before, during and after the activity to ensure safety.0.3 Purpose of this International StandardThis International Standard specifies
21、 general requirements for information related to contractual aspects of services that include adventure tourism activities to be provided to potential participants and other interested parties.Provision of accurate information for participants, in conformance with this International Standard, will h
22、elp participants and potential participants make informed choices about activities at the point of booking, during and after the activity. This information ensures that participants understand the risks, and can be prepared in order to mitigate the risk of harm to people and/or damage to equipment.
23、This increases the likelihood of a safe experience.In the context of tourism, adventure tourism activity providers need to consider communication risks, e.g. language differences, that might cause people to interpret information incorrectly. They also need to communicate about the inherent risks in
24、adventure activities. In order to ensure effective communication, the information provided to participants needs to specify what information participants need to submit to the provider. ISO 2014 All rights reserved vBS ISO 21103:2014BS ISO 21103:2014Adventure tourism Information for participants1 Sc
25、opeThis International Standard specifies minimum requirements for information to be provided to participants before, during and after adventure tourism activities.This International Standard can be used by all types and sizes of providers operating in different geographic, cultural and social enviro
26、nments.2 Terms and definitionsFor the purposes of this document, the following terms and definitions apply.2.1adventure tourism activityadventure activity for tourism purposes that involves a degree of instruction or leadership and a deliberate accepted element of risk (2.8)Note 1 to entry: An accep
27、ted element of risk means that the participant has a minimum understanding about the risk involved.2.2level of difficultyrating of the physical and psychological difficulty expected to be encountered whilst participating in an adventure tourism activity based on factors such as technical ability req
28、uired, terrain, altitude or climate2.3itinerarydescription of the component parts involved in the adventure tourism activity (2.1), listing times, locations and activities2.4participantperson taking part in the adventure tourism activity (2.1) but not a member of the leadership teamNote 1 to entry:
29、A participant might also be referred to as “client”, “customer” or similar.Note 2 to entry: A leadership team comprises several leaders.2.5adventure tourism activity providerindividual or organization having overall responsibility for all aspects of the provision of adventure tourism activities (2.1
30、)Note 1 to entry: Adventure tourism activities can be provided free of charge or in return for payment.2.6third-party providerexternal organization or individual that provides services to the adventure tourism activity provider2.7free timeperiod(s) of time occurring within the overall duration of th
31、e adventure tourism activity (2.1), defined as being beyond the contractual obligations of the adventure tourism activity provider (2.5)INTERNATIONAL STANDARD ISO 21103:2014(E) ISO 2014 All rights reserved 1BS ISO 21103:2014ISO 21103:2014(E)2.8riskeffect of uncertaintyNote 1 to entry: An effect is a
32、 deviation from the expected positive or negative.Note 2 to entry: Uncertainty is the state, even partial, of deficiency of information related to, understanding or knowledge of an event, its consequence, or likelihood.Note 3 to entry: Risk is often characterized by reference to potential “events” (
33、as defined in ISO Guide 73:2009, 3.5.1.3) and “consequences” (as defined in ISO Guide 73:2009, 3.6.1.3), or a combination of these.Note 4 to entry: Risk is often expressed in terms of a combination of the consequences of an event (including changes in circumstances) and the associated “likelihood” (
34、as defined in ISO Guide 73:2009, 3.6.1.1) of occurrence.3 Communicating informationCommunication with participants shall be accurate and accessible.When communicating with participants, adventure tourism activity providers shall take into account the participants:a) language;b) literacy;c) speech, h
35、earing or visual impairment.In addition, adventure tourism activity providers should consider where and in what format (e.g. printed or electronic) the information is presented.Adventure tourism activity providers shall identify and respond to risks associated with communication during the activity
36、(e.g. language barriers or noise) to ensure participants understand adventure tourism leader directions.NOTE Response to communication risks during the activity could include, for example, the use of signs, hand signals or whistles.4 Information before the adventure tourism activity4.1 Purpose of in
37、formation before the adventure tourism activityThis subclause outlines the information that shall be provided before the adventure tourism activity is booked.Information shall be provided to potential participants before the activity to enable them to make informed choices about participating in the
38、 activity.Because of the inherent risks in adventure tourism activities, information provided before the activity is booked shall indicate the sources of significant risk and the related safety requirements.4.2 Pre-booking information4.2.1 ProviderThe pre-booking information about the adventure tour
39、ism activity provider shall include:a) name, legal name, legal status, contact details (address, telephone numbers, e-mail address) and office hours;2 ISO 2014 All rights reservedBS ISO 21103:2014ISO 21103:2014(E)b) if the adventure tourism activity provider applies any standards, if the provider is
40、 certified and if the certifier is accredited;c) any relevant licenses and qualifications.4.2.2 Adventure tourism activityThe pre-booking information about the adventure tourism activity shall include:a) a description of the adventure tourism activity, its component parts and price;b) minimum and ma
41、ximum number of participants and the number of leaders and other staff;c) component services provided as part of the adventure tourism activity to be booked, e.g.1) types of transport used and degree of comfort offered to the participant and, if third-party providers, their identity;2) type and stan
42、dard of accommodation and their facilities, e.g. bathroom arrangements, leisure facilities and conditions;3) food and drink supplied, including provision for special diets;4) equipment supplied;5) porterage for equipment, if necessary over rough terrain;d) level of difficulty (with an explanation of
43、 criteria) for the adventure tourism activity; the level of difficulty rating assessment should take into account factors such as:1) specific level of physical fitness or psychological aptitude required of the participant;2) the duration of the activity both the whole trip and on a daily basis;3) kn
44、owledge and skills required;4) any requirement for a recognized specific qualification;5) expected climatic conditions;6) difficulties created by the terrain to be covered;7) if relevant, difficulty level and an explanation of the criteria;e) itinerary of the adventure tourism activity:1) location(s
45、);2) estimated times of departure and arrival at different venues;3) estimated duration of activity/activities;4) periods of free time;f) availability of emergency assistance;g) availability of facilities for people with special needs, children or the elderly;h) in the case that a group of minors ar
46、e participants in a multi-day activity, the number, gender and role of leaders and other accompanying adults, e.g. parents;i) information on the suitability where adventure tourism activities are designed and specified for specific types of people, e.g. by age, gender or ability; ISO 2014 All rights
47、 reserved 3BS ISO 21103:2014ISO 21103:2014(E)j) details of local customs and political environment;k) details of local laws including, for example:1) prohibitions regarding visitor numbers, e.g. in a Natural Protected Area to reduce the human footprint;2) prohibitions regarding lighting of fires or
48、using soap products that might upset the balance of the natural environment.4.2.3 AgreementThe pre-booking information about the agreement between the adventure tourism provider and participants shall include:a) what is included in the adventure tourism activity;b) adventure tourism activity provide
49、rs insurance relating to the participant;c) insurance required to participate and insurance availability;d) factors that might cause disruption, changes or cancellation;e) acknowledgement and acceptance of risk;f) responsibilities;g) complaints procedures;h) cancellation procedures including alternative adventure tourism activities.4.2.4 ParticipantThe pre-booking information related to the participant shall include:a) description of any pre-activity training, orientation or qualification and where the practise for these adventure tourism activit
