1、BS ISO 22319:2017Security and resilience Community resilience Guidelines for planning theinvolvement of spontaneousvolunteersBSI Standards PublicationWB11885_BSI_StandardCovs_2013_AW.indd 1 15/05/2013 15:06BS ISO 22319:2017 BRITISH STANDARDNational forewordThis British Standard is the UK implementat
2、ion of ISO 22319:2017. The UK participation in its preparation was entrusted to TechnicalCommittee SSM/1, Societal security management.A list of organizations represented on this committee can beobtained on request to its secretary.This publication does not purport to include all the necessaryprovis
3、ions of a contract. Users are responsible for its correctapplication. The British Standards Institution 2017. Published by BSI Standards Limited 2017ISBN 978 0 580 89491 6ICS 03.100.01Compliance with a British Standard cannot confer immunity fromlegal obligations.This British Standard was published
4、under the authority of theStandards Policy and Strategy Committee on 30 April 2017.Amendments/corrigenda issued since publicationDate Text affectedBS ISO 22319:2017 ISO 2017Security and resilience Community resilience Guidelines for planning the involvement of spontaneous volunteersScurit et rsilien
5、ce Rsilience des communauts Lignes directrices pour la planification de la participation des bnvoles spontansINTERNATIONAL STANDARDISO22319First edition2017-04Reference numberISO 22319:2017(E)BS ISO 22319:2017ISO 22319:2017(E)ii ISO 2017 All rights reservedCOPYRIGHT PROTECTED DOCUMENT ISO 2017, Publ
6、ished in SwitzerlandAll rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permiss
7、ion can be requested from either ISO at the address below or ISOs member body in the country of the requester.ISO copyright officeCh. de Blandonnet 8 CP 401CH-1214 Vernier, Geneva, SwitzerlandTel. +41 22 749 01 11Fax +41 22 749 09 47copyrightiso.orgwww.iso.orgBS ISO 22319:2017ISO 22319:2017(E)Forewo
8、rd ivIntroduction v1 Scope . 12 Normative references 13 Terms and definitions . 14 Preparatory measures 24.1 General . 24.2 Assigning responsibility to lead, manage and coordinate SVs . 24.3 Understanding the motivations of SVs . 24.4 Clarifying issues of liability 35 Planning for the involvement of
9、 SVs . 35.1 General . 35.2 Defining the relationship with SVs. 35.3 Understanding the concerns of stakeholders . 45.4 Identifying risks associated with tasks that are suitable for SVs . 45.5 Reducing risks associated with tasks that are suitable for SVs . 55.6 Selecting SVs 55.7 Coordinating SVs . 6
10、5.7.1 General 65.7.2 Identifying coordination mechanisms 65.7.3 Process for registering SVs 75.7.4 Providing identification to SVs . 75.7.5 Communicating with SVs 75.8 Setting expectations of SVs . 95.9 Monitoring the tasks performed by SVs 95.10 Identifying needs for training or instruction 95.11 R
11、ecognizing and rewarding SVs 106 Longer-term issues .106.1 General 106.2 Assessing the impact of SVs 116.3 Understanding how to engage SVs in the longer-term recovery 116.4 Encouraging SVs to pursue organized volunteering roles 116.5 Evaluating and continually improving SV involvement procedures 11A
12、nnex A (informative) Checklist of tasks to plan SV involvement 13Bibliography .16 ISO 2017 All rights reserved iiiContents PageBS ISO 22319:2017ISO 22319:2017(E)ForewordISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies)
13、. The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non
14、-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.The procedures used to develop this document and those intended for its further maintenance are describ
15、ed in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the different types of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).Attention is drawn t
16、o the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of any patent rights identified during the development of the document will be in the Introduction and/or on the
17、ISO list of patent declarations received (see www .iso .org/ patents).Any trade name used in this document is information given for the convenience of users and does not constitute an endorsement.For an explanation on the voluntary nature of standards, the meaning of ISO specific terms and expressio
18、ns related to conformity assessment, as well as information about ISOs adherence to the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following URL: www .iso .org/ iso/ foreword .html.This document was prepared by Technical Committee ISO/TC 292, Security
19、and resilience.iv ISO 2017 All rights reservedBS ISO 22319:2017ISO 22319:2017(E)IntroductionThis document provides guidance on the involvement of spontaneous volunteers in the response to, and recovery from, incidents and events. A spontaneous volunteer (SV) is an individual who is not affiliated wi
20、th existing incident response organizations but who is motivated to contribute unpaid work during and following incidents.SVs might have expressed their interest in volunteering before or during an incident and might therefore be called upon to participate depending on the incidents needs and their
21、specific skills. SVs can volunteer as individuals or as groups, they can arrive at the incident to volunteer in person or contribute remotely, and they can be self-deployed professionals (e.g. retired emergency responders), digital volunteers, or any other skilled or unskilled members of the public.
22、Spontaneous offers of help during and following incidents are a growing phenomenon. While many people are willing to join a voluntary organization, they are now also likely to make short-term offers to assist without committing to an individual agency. In addition, as a result of media attention, th
23、e widespread use of social media and the desire to help those in need, an increasing number of SVs are coming forward in all regions of the world.SVs can provide a significant resource of timely labour, skills and abilities to enhance the capacity of incident response organizations, provide valuable
24、 local knowledge and personalize the response and recovery in an area by members of its local community. However, in large numbers, SVs can overwhelm incident response organizations, interfere with operations and create additional risks. SVs who provide relief outside of the official operations can
25、put themselves in danger, as well as those they aim to help. It is important to understand and implement best practices for involving and mobilizing SVs, and the integration of SVs into response and recovery activities needs to be carefully managed.This document provides guidance for the involvement
26、 of SVs in incident response and recovery, so that both official and unofficial resources are used effectively. It considers the preparatory measures for organizing the involvement of SVs in the different stages of an incident, including planning for the selection of SVs, safely involving SVs in an
27、operational response, and continuing the involvement of SVs over the longer-term.Annex A contains a checklist of tasks to plan SV involvement. ISO 2017 All rights reserved vBS ISO 22319:2017BS ISO 22319:2017Security and resilience Community resilience Guidelines for planning the involvement of spont
28、aneous volunteers1 ScopeThis document provides guidelines for planning the involvement of spontaneous volunteers (SVs) in incident response and recovery. It is intended to help organizations to establish a plan to consider whether, how and when SVs can provide relief to a coordinated response and re
29、covery for all identified hazards. It helps identify issues to ensure the plan is risk-based and can be shown to prioritize the safety of SVs, the public they seek to assist and incident response staff.This document is intended for use by organizations with responsibility for, or involvement in, par
30、t or all of the planning for working with SVs. It is applicable to all types and sizes of organizations that are involved in the planning for, and management of, SVs (e.g. local, regional, and national governments, statutory bodies, international and non-governmental organizations, businesses and pu
31、blic and community groups).The range of tasks performed by SVs can require only basic planning (e.g. for people who are first on the scene), or a plan that is more complex (e.g. for people who travel to the affected area to volunteer).Coordinating the participation of volunteers who are affiliated t
32、o voluntary or professional organizations to provide relief is not within the scope of this document.2 Normative referencesThe following documents are referred to in the text in such a way that some or all of their content constitutes requirements of this document. For dated references, only the edi
33、tion cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.ISO 22300, Societal security Terminology3 Terms and definitionsFor the purposes of this document, the terms and definitions given in ISO 22300 and the following apply.ISO and
34、IEC maintain terminological databases for use in standardization at the following addresses: ISO Online browsing platform: available at h t t p :/ www .iso .org/ obp IEC Electropedia: available at h t t p :/ www .electropedia .org/ 3.1spontaneous volunteerSVindividual who is not affiliated with an e
35、xisting incident response organization or voluntary organization but who, without extensive preplanning, offers support to the response to, and recovery from, an incidentNote 1 to entry: A spontaneous volunteer can also be referred to as a convergent volunteer, a walk-in volunteer, an occasional vol
36、unteer, an episodic volunteer, or a non-affiliated volunteer.INTERNATIONAL STANDARD ISO 22319:2017(E) ISO 2017 All rights reserved 1BS ISO 22319:2017ISO 22319:2017(E)3.2organizationperson or group of people that has its own functions with responsibilities, authorities and relationships to achieve it
37、s objectivesNote 1 to entry: The concept of organization includes, but is not limited to, sole trader, company, corporation, firm, enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not, public or private.4 Preparatory measures4.1 Gene
38、ralThis clause describes the general aspects to be resolved before involving SVs in response and recovery activities. These general aspects are to: assign responsibility to lead, manage and coordinate SVs (see 4.2); understand the motivations of SVs (see 4.3); clarify issues of liability (see 4.4).A
39、n organization may implement all clauses of this document, or only some clauses. Partial implementation of this document will still improve the organizations performance when involving SVs.4.2 Assigning responsibility to lead, manage and coordinate SVsThe agency in charge of incident response and re
40、covery should designate an organization (identified in this document as “the organization”) to take responsibility for leading, managing and coordinating SVs.4.3 Understanding the motivations of SVsWhen planning how to deal with SVs, the organization should: understand the motivations of SVs (e.g. m
41、eeting new friends; relieving their anxiety about the incident by taking control of their life back through volunteering); collect information on the motivation of SVs throughout their involvement (e.g. during the registration process, debriefings, via social media or during conversations); recogniz
42、e that SVs may volunteer for only part of the emergency until their motivation dwindles or personal aims have been satisfied; collect information on those who offered to volunteer but were not accepted by the response organizations; use this information when accepting, leading, managing and coordina
43、ting SVs.The organization should consider that SVs may want to: help communities to recover and enhance resilience; build community participation; support existing activities where the demand for help exceeds official capacity; deliver new activities that are not part of emergency plans.2 ISO 2017 A
44、ll rights reservedBS ISO 22319:2017ISO 22319:2017(E)4.4 Clarifying issues of liabilityThe organization should: clarify pre-conditions for the involvement of SVs regarding insurance and liability; confirm the responsibility for the health and safety of SVs; identify tasks that SVs may be asked to per
45、form but that carry a personal liability for the SV (e.g. if SVs do not follow official instructions).5 Planning for the involvement of SVs5.1 GeneralThe organization should develop a plan for involving SVs. The plan should consider the effort, resource and information required, and provide guidance
46、 on how to: define the relationship with SVs (see 5.2); understand the concerns of stakeholders (see 5.3); identify risks associated with tasks that are suitable for SVs (see 5.4); reduce risks associated with tasks that are suitable for SVs (see 5.5); select SVs (see 5.6); coordinate SVs (see 5.7);
47、 set expectations of SVs (see 5.8); monitor the tasks performed by SVs (see 5.9); identify needs for training or instruction (see 5.10); recognize and reward SVs (see 5.11).5.2 Defining the relationship with SVsThe organization should: evaluate the need to engage SVs for different types of emergenci
48、es; plan for the type of relationships to be established with SVs (e.g. assess the risk associated with the relationship, identify how they can be made more effective); consider the ways in which SVs can be managed and integrated into the response and recovery; recognize that the nature of the relat
49、ionship to SVs may change during an incident, as well as across different incidents (e.g. SVs are often first on the scene providing immediate support but may leave soon afterwards);Table 1 identifies working relationships to be used to determine if and how to integrate SVs into the official response and recovery. ISO 2017 All rights reserved 3BS ISO 22319:2017ISO 22319:2017(E)Table 1 Types of relationships and activities between SVs and official respondersTypes of SVsSV reliance on the organizationM
