1、BSI Standards PublicationBS ISO 29991:2014Language learning servicesoutside formal education RequirementsBS ISO 29991:2014 BRITISH STANDARDNational forewordThis British Standard is the UK implementation of ISO 29991:2014. The UK participation in its preparation was entrusted to TechnicalCommittee SV
2、S/10, Learning Services Providers.A list of organizations represented on this committee can be obtained on request to its secretary.This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. The British Standards Instit
3、ution 2014.Published by BSI Standards Limited 2014ISBN 978 0 580 76016 7ICS 03.180Compliance with a British Standard cannot confer immunity from legal obligations.This British Standard was published under the authority of the Standards Policy and Strategy Committee on 30 April 2014.Amendments/corrig
4、enda issued since publicationDate T e x t a f f e c t e dBS ISO 29991:2014 ISO 2014Language learning services outside formal education RequirementsServices dapprentissage de langues en dehors de lducation formelle ExigencesINTERNATIONAL STANDARDISO29991First edition2014-03-15Reference numberISO 2999
5、1:2014(E)BS ISO 29991:2014ISO 29991:2014(E)ii ISO 2014 All rights reservedCOPYRIGHT PROTECTED DOCUMENT ISO 2014All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photoco
6、pying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISOs member body in the country of the requester.ISO copyright officeCase postale 56 CH-1211 Geneva 20Tel. + 41 22 749 01 11Fax + 41 22 749 09 47E-m
7、ail copyrightiso.orgWeb www.iso.orgPublished in SwitzerlandBS ISO 29991:2014ISO 29991:2014(E) ISO 2014 All rights reserved iiiContents PageForeword ivIntroduction v1 Scope . 12 Terms and definitions . 13 Determining language learning needs 34 Design of the language learning services . 45 Teachers ap
8、pointed by the language learning service provider 46 Availability and accessibility of language learning materials . 57 The language learning environment . 68 Assessment of language learning 69 Evaluation of the language learning service 610 Promotion and advertising of language learning services .
9、711 Information about the language learning services for enrolled learners and their sponsors . 812 Invoicing 8Annex A (informative) Examples of scales of language proficiency for learners . 9Annex B (informative) Competences needed by language teachers .11Bibliography .13BS ISO 29991:2014ISO 29991:
10、2014(E)ForewordISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for whi
11、ch a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all m
12、atters of electrotechnical standardization.The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the different types of ISO documents should be noted. This
13、document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or al
14、l such patent rights. Details of any patent rights identified during the development of the document will be in the Introduction and/or on the ISO list of patent declarations received (see www.iso.org/patents).Any trade name used in this document is information given for the convenience of users and
15、 does not constitute an endorsement.For an explanation on the meaning of ISO specific terms and expressions related to conformity assessment, as well as information about ISOs adherence to the WTO principles in the Technical Barriers to Trade (TBT) see the following URL: Foreword - Supplementary inf
16、ormationThe committee responsible for this document is Technical Committee ISO/TC 232, Learning services outside formal education.iv ISO 2014 All rights reservedBS ISO 29991:2014ISO 29991:2014(E)IntroductionThe objective of this International Standard is to specify requirements for language learning
17、 services outside formal education. This International Standard uses the term “learning services”, rather than “training”, in order to encourage a focus on the learner and the results of the learning process, and to emphasize the full range of options available for language learning.This Internation
18、al Standard is intended to set minimum requirements for language learning services. The aims of this International Standard are:a) to improve transparency and enhance the credibility of the language learning services market;b) to protect consumers by preventing prejudicial practices;c) to improve th
19、e quality of language learning for all interested parties.This International Standard is necessary because, while in some countries the quality control of language learning services is well established, the standards applied vary greatly, and in many other countries there is limited or no regulation
20、.This International Standard incorporates the broad interdisciplinary expertise of various organizations involved in standardization: quality assurance, educational technology, programme evaluation, second language acquisition and applied linguistics, at both national and international levels. ISO 2
21、014 All rights reserved vBS ISO 29991:2014BS ISO 29991:2014Language learning services outside formal education Requirements1 ScopeThis International Standard specifies requirements for language learning services outside formal education. These include any language learning services that are addresse
22、d to language learners themselves, as well as to interested parties that are acquiring the services for the benefit of learners. The key features of any such service are that the goals of learning are defined and evaluated, and that it involves interaction with the learner. The instruction can be de
23、livered face-to-face or mediated by technology, or it can be a blend of both.Entities interested in using this International Standard will include language learning service providers of all kinds and sizes, as well as associations or consortia of language learning service providers.In cases where th
24、e language learning services are provided by an organization that delivers products (goods and services) or other learning services in addition to language learning services, this International Standard only applies to language learning services.This International Standard is not specifically aimed
25、at schools, colleges and universities which provide language learning as part of a formal educational system but may be useful to them as a tool for reflection and self-evaluation.2 Terms and definitionsFor the purposes of this document, the following terms and definitions apply.2.1assessmentgatheri
26、ng of language data to determine the language ability of an individual language learner (2.12) or group of learners2.2authentic materialmaterial not originally produced for language learning (2.13) purposes, but for purposes of real communication2.3awarddesignation given by a language learning servi
27、ce provider (2.11) to a learner (2.12), in order to indicate a level of performance or attainment, or the completion of a learning (2.13) programme2.4blended learningcombination of face-to-face learning (2.13) with e-learning (2.8)SOURCE: ISO/IEC 2382-36:2008, 36.01.05, modified2.5competenceability
28、to apply knowledge and skills to achieve intended outcomesSOURCE: ISO/IEC 17024:2012, 3.6, modifiedINTERNATIONAL STANDARD ISO 29991:2014(E) ISO 2014 All rights reserved 1BS ISO 29991:2014ISO 29991:2014(E)2.6continuous professional developmentongoing intentional enhancement of professional knowledge
29、or of professional competence (2.5)2.7curriculumplan of study prepared by the language learning service provider (2.11), which describes the aims, content, learning (2.13) outcomes, learning and teaching methods, and assessment (2.1) processes2.8e-learninglearning (2.13) facilitated by information a
30、nd communications technologySOURCE: ISO/IEC 24751-1:2008, 2.182.9evaluationsystematic gathering of information in order to make decisions about possible adjustments to the language learning service (2.10)2.10language learning serviceprocesses or sequence of activities designed to enable language lea
31、rning (2.13)2.11language learning service providerLLSPorganization or individual providing language learning services (2.10) outside formal education, including any personnel involved in the provision of the language learning (2.13) service2.12learnerperson engaged in language learning (2.13)2.13lea
32、rningacquiring knowledge, behaviour, skills, values, preferences or understanding in the language domain2.14learning environmentclassrooms, multimedia rooms and other physical spaces used for language learning (2.13), as well as the furniture and equipment they contain2.15sponsororganization or indi
33、vidual that acquires language learning services (2.10) on behalf of learners (2.12), that provides financial or other support for them, or that has a vested interest in the outcome of the language learning (2.13)Note 1 to entry: Sponsors include corporations, government agencies and persons.2.16teac
34、herperson whose job is to provide instruction and facilitate learning (2.13)2 ISO 2014 All rights reservedBS ISO 29991:2014ISO 29991:2014(E)3 Determining language learning needs3.1 Designated and qualified LLSP personnel shall determine the language learning needs of the learner or the sponsor.3.2 W
35、here relevant and available, national or international frameworks for proficiency in language learning shall be referred to when determining the needs of the learner and the sponsor.NOTE Annex A provides examples of national and international frameworks.3.3 The needs analysis shall include:a) an ass
36、essment and analysis of the learners language learning needs, including:i) the desired language skills (e.g. reading, writing, listening, speaking), the desired level of competence in the language, and the time frame, i.e. the goal of the language learning;ii) the purposes for which, and the context
37、s in which, the learner needs to use language outside the course (e.g. socially, in the domain of work or study);b) an assessment of the learners existing level of competence in the language being taught, using techniques such as internal tests, third party tests or self-assessment;c) reference to t
38、he LLSPs definition of language competence levels (see 3.4 below);d) identification of other aspects of the learners background and situation which may influence the learners language learning needs (e.g. age, first language, cultural, educational and professional background, language learning histo
39、ry, literacy level, cognitive and physical abilities).3.4 Information shall be provided showing the equivalence of the LLSPs definitions of language competence levels with a widely known national or international scale, and indicate how these competence levels relate to the goals of instruction.NOTE
40、 Annex A provides examples of scales of proficiency for language learners.3.5 Information about the relevant education, training history and prior learning of learners, including language qualifications and credentials awarded to them, shall be obtained and used with the legitimate consent of the le
41、arners.3.6 The specific aims, wishes, goals and requirements of sponsors commissioning the language learning service shall be determined.3.7 Where relevant and feasible, learners shall be provided with the support they need in understanding their own language learning needs and goals.3.8 Where relev
42、ant and feasible, learners or sponsors should be consulted as to how they expect the language skills, competences and awareness developed as a result of the language learning service to transfer to the work-related tasks and responsibilities of the learners, and also as to what the sponsor will cons
43、ider to be indicators of success.3.9 An agreement shall be reached between the LLSP and the learner or the sponsor on the findings of the needs analysis, and on the nature and intended goals of the language learning service that would best meet the needs of the learner or the sponsor.3.10 Learners o
44、r sponsors shall be given information about the available learning services that correspond to their needs, including about aspects such as outcomes, scheduling, teacher selection, class size, curriculum, method and cost.3.11 Teachers shall be fully informed about the findings of the needs analyses
45、relating to the learners placed in their courses. ISO 2014 All rights reserved 3BS ISO 29991:2014ISO 29991:2014(E)4 Design of the language learning services4.1 The language learning and teaching methods and learning materials used, and the modes of learning (e.g. classroom, blended learning, e-learn
46、ing), shall correspond to the aims and requirements of the curriculum, and shall meet the agreed goals (see 3.9), as well as the needs, background and situation of the learners. The materials shall be accurate in terms of content.4.2 The specific aims and planned outcomes of the language learning se
47、rvice selected to meet the needs of learners and, where applicable, of sponsors shall be clearly specified and communicated to the learners or their sponsors, and to teachers.4.3 The principles, learning and teaching methods and the modes of learning to be used shall also be specified and made known
48、 to the learners and, where applicable, their sponsors.4.4 The roles and responsibilities of the LLSP, the learners and their sponsors, relating to the delivery of the language learning services and to the monitoring and assessment of learning, shall be clearly specified.4.5 A curriculum and means o
49、f assessment reflecting the intended goals of the language learning service (see 3.9 and 3.10) shall be designed and developed.4.6 Curriculum design and development shall be carried out by professionals who are experienced or trained in the design and development of curricula for language learning services.4.7 In the design of language courses, the following shall be taken into account:a) the background and situation of the learners see 3.3, bullet d);b) the language learning needs and language learning goals of the learners or sponsors;c
