1、National Standard of Canada CAN/CSA-IS0 9241 -9-00 CSA INTERNATIONAL / -. (IS0 9241 -9:2000) International Standard IS0 9241-9:2000 (first edition, 2000-02-15) has been adopted without modification as CSA Standard CAN/CSA-IS0 9241-9-00, which has been approved as a National Standard of Canada by the
2、 Standards Council of Canada. ISBN 1-55324-261 -0 December 2000 Ergonomic requirements for office work with visual display terminals (VDTs) - Part 9: Requirements for non-keyboard input devices Exigences ergonomiques pour travail de bureau avec terminaux a ecrans de visualisation (TEV) - Partie 9: E
3、xigences relatives aux dispositifs dentree autres que les claviers Reference number IS0 9241-9:2000(E) 0 IS0 2000 The Canadian Standards Association, which operates under the name CSA International (CSA), under whose auspices this National Standard has been produced, was chartered in 191 9 and accre
4、dited by the Standards Council of Canada to the National Standards system in 1973. It is a not-for-profit, nonstatutory, voluntary membership association engaged in standards development and certification activities. and users - including manufacturers, consumers, retailers, unions and professional
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6、ort for CSAs standards development by volunteering their time and skills to CSA Committee work and supporting the Associations objectives through sustaining memberships. The more than 7000 committee volunteers and the 2000 sustaining memberships together form CSAs total membership from which its Dir
7、ectors are chosen. Sustaining memberships represent a major source of income for CSAs standards development activities. in support of and as an extension to its standards development activities. To ensure the integrity of its certification process, the Association regularly and continually audits an
8、d inspects products that bear the CSA Mark. Toronto, CSA has regional branch offices in major centres across Canada and inspection and testing agencies in eight countries. Since 191 9, the Association has developed the necessary expertise to meet its corporate mission: CSA is an independent service
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10、tional 178 Rexdale Boulevard Toronto, Ontario, M9W 1 R3 Canada CSA standards reflect a national consensus of producers Individuals, companies, and associations across Canada The Association offers certification and testing services In addition to its head office and laboratory complex in The Standar
11、ds Council of Canada is the coordinating body of the National Standards system, a federation of independent, autonomous organizations working towards the further development and improvement of voluntary standardization in the national interest. The principal objects of the Council are to foster and
12、promote voluntary standardization as a means of advancing the national economy, benefiting the health, safety, and welfare of the public, assisting and protecting the consumer, facilitating domestic and international trade, and furthering international cooperation in the field of standards. has been
13、 approved by the Standards Council of Canada and one which reflects a reasonable agreement among the views of a number of capable individuals whose collective interests provide to the greatest practicable extent a balance of representation of producers, users, consumers, and others with relevant int
14、erests, as may be appropriate to the subject in hand. It normally is a standard which is capable of making a significant and timely contribution to the national interest. Approval of a standard as a National Standard of Canada indicates that a standard conforms to the criteria and procedures establi
15、shed by the Standards Council of Canada. Approval does not refer to the technical content of the standard; this remains the continuing responsibility of the accredited standards-development organization. Those who have a need to apply standards are encouraged to use National Standards of Canada when
16、ever practicable. These standards are subject to periodic review; therefore, users are cautioned to obtain the latest edition from the organization preparing the standard. The responsibility for approving National Standards of Canada rests with the Standards Council of Canada 270 Albert Street, Suit
17、e 200 Ottawa, Ontario, K1 P 6N7 Canada A National Standard of Canada is a standard which CSA I NTE RN AT10 N A 1 - . Les normes nationales du Canada sont publiees en versions franqaise et anglaise. Although the intended primay application of this Standard is stated in its Scope, it is important to n
18、ote that it remains the responsibility of the users to judge its suitability for their particular purpose. CAN/CSA-IS0 924 1-9-00 Ergonomic requirements for office work with visual display terminals (VDTs) - Part 9: Reauirements for non-kevboard inuut devices CAN/CSA-IS0 9241 -9-00 Ergonomic require
19、ments for omce work with visual display terminals (VDT) - Part 9: Requirements for non-keyboard input devices CSA Preface This is the first edition of CSA Standard CAN/CSA-IS0 9241 -9, Ergonomic requirements for office work with visual display terminals (VDTs) - Part 9: Requirements for non-keyboard
20、 input devices, which is an adoption without modification of the identically titled IS0 (International Organization for Standardization) Standard 9241 -9:2000 (first edition, 2000-02-1 5). This IS0 Standard was developed by the IS0 Technical Committee ISO/TC 159 SC 4. It is part of the series of IS0
21、 9241 Standards that address ergonomic requirements for office work with visual display terminals. In conjunction with the adoption of this Standard, CSA is issuing a new edition of CSA Standard 241 2, Guideline on Office Ergonomics. Basic principles and information from the IS0 Standards have been
22、used in the development of this CSA guideline. This Standard was reviewed for Canadian adoption by the CSA Technical Committee on Office Ergonomics under the jurisdiction of the Strategic Steering Committee on Occupational Health and Safety, and has been formally approved by the Technical Committee.
23、 A list of the members of the Technical Committee is available upon request. This Standard has been approved as a National Standard of Canada by the Standards Council of Canada. December 2000 0 CSA International - 2000 All rights reserved. No part of this publication may be reproduced in any form wh
24、atsoever without the prior permission of the publisher. IS0 material is reprinted with permission. Inquiries regarding this National Standard of Canada should be addressed to CSA International, 7 78 Rexdale Boulevard, Toronto, Ontario, Canada, M9W 1 R3. December 2000 CSA/1 INTERNATIONAL STANDARD IS0
25、 9241 -9 First edition 2000-02-1 5 Ergonomic requirements for office work with visual display terminals (VDTs) - Part 9: Requirements for non-keyboard input devices Exigences ergonomiques pour travail de bureau avec terminaux a ecrans de visualisation (TEV) - Partie 9: Exigences relatives aux dispos
26、itifs dentree autres que les claviers Reference number IS0 9241-9:2000(E) Q IS0 2000 IS0 9241-9:2000(E) 0 Is02000 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying a
27、nd microfilm, without permission in writing from either IS0 at the address below or ISOs member body in the country of the requester. IS0 copyright office Case postale 56 CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax+41227341079 E-mail copyrightOiso.ch Web www.iso.ch ii 0 IS0 2000 - All rights reserv
28、ed Contents IS0 9241-9:2000(E) Page 1 2 3 3.1 3.2 3.3 3i4 3.5 3.6 4 4.1 4.2 4.3 4.4 5 6 6.1 6.2 7 7.1 7.2 7.3 7.4 8 Scope i Normative references i Terms and definitions . 2 Actions 2 Feedback 3 Hardware . 3 Measures 7 Posture 8 Usability indicators 11 Guiding principles . 11 General 11 Operability 1
29、1 Controllability . 12 Biomechanical load . 13 Performance criterion . 13 Design requirements and recommendations . 13 General requirements and recommendations 13 Specific input device requirements and recommendations . 16 Measurement conditions and conventions . 21 General . 21 Types of measurement
30、s 21 Required measurements . 22 Legibility legends and symbols identification of graphic symbols . 22 Conformance 24 Annex A (informative) Input device selection. usability testing and analysis 25 Annex B (informative) Testing of efficiency and effectiveness 28 Annex C (informative) Assessment of co
31、mfort 37 Annex D (informative) Additional evaluation methods 41 Bibliography 42 0 IS0 2000 -All rights reserved iii IS0 9241-9:2000(E) Foreword IS0 (the International Organization for Standardization) is a worldwide federation of national standards bodies (IS0 member bodies). The work of preparing I
32、nternational Standards is normally carried out through IS0 technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison
33、 with ISO, also take part in the work. IS0 collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. International Standards are drafted in accordance with the rules given in the ISOAEC Directives, Part 3. Draft International St
34、andards adopted by the technical committees are circulated to the member bodies for voting. Publication as an International Standard requires approval by at least 75 % of the member bodies casting a vote. Attention is drawn to the possibility that some of the elements of this part of IS0 9241 may be
35、 the subject of patent rights. IS0 shall not be held responsible for identifying any or all such patent rights. International Standard IS0 9241 -9 was prepared by Technical Committee lSO/TC 159, Ergonomics, Subcommittee SC 4, Ergonomics of human-system interaction. IS0 9241 consists of the following
36、 parts, under the general title Ergonomic requirements for office work with visual display terminals (VD Js): - Part 1: General introduction - Part 2: Guidance on task requirements - Part 3: Visual display requirements - Part 4: Keyboard requirements - Part 5: Workstation layout and postural require
37、ments - Part 6: Guidance on the work environment - Part 7: Requirements for display with reflections - Part 8: Requirements for displayed colours - Part 9: Requirements for non-keyboard input devices - Part 10: Dialogue principles - Part 11: Guidance on usability - Part 12: Presentation of informati
38、on - Part 13: User guidance - Part 14: Menu dialogues - Part 15: Command dialogues iv 0 IS0 2000 -All rights reserved IS0 9241-9:2000(E) - Part 76: Direct manipulation dialogues - Part 7 7: Form filling dialogues Annexes A, B, C and D of this part of IS0 9241 are for information only. 0 IS0 2000 - A
39、ll rights reserved V IS0 9241-9:2000(E) Introduction Non-keyboard input devices are commonly used by operators to perform tasks with interactive office computer systems. Input device design can have a significant impact on efficiency, effectiveness and satisfaction. The requirements and recommendati
40、ons are based on ergonomic principles. The design requirements and recommendations are intended to address the fifth to ninety-fifth percentile of the population. However, when possible, non-keyboard input devices should be designed to accommodate the anthropometric characteristics of the intended u
41、ser population. Annexes A to D are included to provide information on potential methods of testing input devices and to encourage institutions or individuals to conduct research on these methods such that further validation can be supplied. vi 0 IS0 2000 - All rights reserved INTERNATIONAL STANDARD
42、IS0 9241 -9:2000(E) Ergonomic requirements for office work with visual display terminals (VDTs) - Part 9: Requirements for non-keyboard input devices 1 Scope This part of IS0 9241 provides requirements and recommendations for the design of non-keyboard input devices. It only includes devices for whi
43、ch there exists sufficient published ergonomic information. This part of IS0 9241 applies to several types of non-keyboard input devices designed for stationary use. It provides guidance based on ergonomic factors for the following input devices: mice, pucks, joysticks, trackballs, tablets and overl
44、ays, touch-sensitive screens, styli, and light pens. It gives guidance on the design of these devices used for typical office tasks so that the limitations and capabilities of users are considered. This part of IS0 9241 specifies methods for determining conformance through observation, performance,
45、and by measuring the physical attributes of the various devices. 2 Normative references The following normative documents contain provisions which, through reference in this text, constitute provisions of this part of IS0 9241. For dated references, subsequent amendments to, or revisions of, any of
46、these publications do not apply. However, parties to agreements based on this part of IS0 9241 are encouraged to investigate the possibility of applying the most recent editions of the normative documents indicated below. For undated references, the latest edition of the normative document referred
47、to applies. Members of IS0 and IEC maintain registers of currently valid International Standards. IS0 9241 -3, Ergonomic requirements for office work with visual display terminals (VDTs) - Part 3: Visual display requirements. IS0 9241-3:1992, Amendment 1 :-I, Annex C (normative): Visual performance
48、and comfort test. IS0 9241 -5, Ergonomic requirements for office work with visual display terminals (VDTs)- Part 5: Workstation layout and postural requirements. IS0 9241 -7, Ergonomic requirements for office work with visual display terminals (VDTs) - Part 7: Requirements for display with reflectio
49、ns. IS0 9241 -8, Ergonomic requirements for office work with visual display terminals (VDTs) - Part 8: Requirements for displayed colours. IS0 13406-2, Ergonomic requirements for work with visual displays based on flat panels - Part 2: Requirements for flat panel displays. 1) To be published. 0 IS0 2000 - All rights reserved 1 IS0 9241 -9:2000(E) 3 Terms and definitions For the purposes of this part of IS0 9241, the following terms and definitions apply. The illustrations of the devices used in this clause do not necessarily represent the design requirements and recommendations
