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20、en franais ds quelle sera produite par lorganisme rdacteur.TMA trade-mark of the Canadian Standards Association, operating as “CSA Group”National Standard of CanadaPublished in January 2013 by CSA GroupA not-for-profit private sector organization5060 Spectrum Way, Suite 100, Mississauga, Ontario, Ca
21、nada L4W 5N61-800-463-6727 416-747-4044Visit our Online Store at shop.csa.caApproved byStandards Council of CanadaCAN/CSA-ISO/IEC 15504-5:13Information technology Process assessment Part 5: An exemplar software life cycle process assessment modelPrepared by InternationalOrganizationforStandardizatio
22、n/ International Electrotechnical CommissionReviewed byCAN/CSA-ISO/IEC 15504-5:13Information technology Proc ess assessment Part 5: Anexemplar software life cycle process assessment modelCSA/4 2013 CSA Group January 2013CAN/CSA-ISO/IEC 15504-5:13Information technology Process assessment Part 5: An e
23、xemplar software life cycle process assessment modelCSA PrefaceStandards development within the Information Technology sector is harmonized with international standards development. Through the CSA Technical Committee on Information Technology (TCIT), Canadians serve as the Canadian Advisory Committ
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25、articipates in the International Telegraph and Telephone Consultative Committee (ITU-T).This Standard supersedes CAN/CSA-ISO/IEC 15504-5-07 (adoption of ISO/IEC 15504-5:2006).At the time of publication, ISO/IEC 15504-5:2012 is available from ISO and IEC in English only. CSA Group will publish the Fr
26、ench version when it becomes available from ISO and IEC.This International Standard was reviewed by the TCIT under the jurisdiction of the Strategic Steering Committee on Information Technology and deemed acceptable for use in Canada. From time to time, ISO/IEC may publish addenda, corrigenda, etc.
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31、iriescsagroup.org and include “Proposal for change” in the subject line:(a) Standard designation (number);(b) relevant clause, table, and/or figure number;(c) wording of the proposed change; and(d) rationale for the change.Reference numberISO/IEC 15504-5:2012(E)ISO/IEC 2012INTERNATIONAL STANDARD ISO
32、/IEC15504-5Second edition2012-02-01Information technology Process assessment Part 5: An exemplar software life cycle process assessment model Technologies de linformation valuation des procds Partie 5: Un exemple de modle dvaluation des procds du cycle devie dun logiciel ISO/IEC 15504-5:2012(E) COPY
33、RIGHT PROTECTED DOCUMENT ISO/IEC 2012 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address b
34、elow or ISOs member body in the country of the requester. ISO copyright office Case postale 56 CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail copyrightiso.org Web www.iso.org ii ISO/IEC 2012 All rights reservedCAN/CSA-ISO/IEC 15504-5:13ISO/IEC 15504-5:2012(E) ISO/IEC 2012 All
35、rights reserved iiiContents Page Foreword vi Introduction viii 1 Scope 1 2 Normative references 2 3 Terms and definitions . 2 4 Overview of the exemplar Process Assessment Model 2 4.1 Introduction 2 4.2 Structure of the exemplar Process Assessment Model 3 4.2.1 Processes . 4 4.2.2 Process dimension
36、9 4.2.3 Capability dimension 9 4.3 Assessment Indicators . 10 4.3.1 Process Capability Indicators 12 4.3.2 Process Performance Indicators . 13 4.4 Measuring process capability 13 5 The process dimension and process performance indicators (level 1) 15 5.1 Agreement Processes group (AGR) 16 5.1.1 AGR.
37、1 Acquisition Process 16 5.1.2 AGR.1A Acquisition preparation (subprocess) 17 5.1.3 AGR.1B Supplier selection (subprocess) . 18 5.1.4 AGR.1C Agreement monitoring (subprocess) . 19 5.1.5 AGR.1D Acquirer acceptance (subprocess) . 20 5.1.6 AGR.2 Supply . 21 5.1.7 AGR.2A Supplier tendering (subprocess)
38、23 5.1.8 AGR.2B Contract agreement (subprocess) 24 5.1.9 AGR.2C Product/service delivery and support (subprocess). 25 5.1.10 AGR.3 Contract change management . 27 5.2 Organizational Project-Enabling Processes group (ORG) 28 5.2.1 ORG.1 Life cycle model management . 28 5.2.2 ORG.1A Process establishm
39、ent (subprocess) . 29 5.2.3 ORG.1B Process assessment (subprocess) 31 5.2.4 ORG.1C Process improvement (subprocess) 32 5.2.5 ORG.2 Infrastructure management 34 5.2.6 ORG.3 Project portfolio management . 35 5.2.7 ORG.4 Human resource management . 36 5.2.8 ORG.4A Skill development (subprocess) . 38 5.
40、2.9 ORG.4B Skill acquisition and provision (subprocess) 39 5.2.10 ORG.4C Knowledge management (subprocess) . 40 5.2.11 ORG.5 Quality management . 41 5.2.12 ORG.6 Organizational alignment . 43 5.2.13 ORG.7 Organization management . 44 5.3 Project Processes group (PRO) . 46 5.3.1 PRO.1 Project plannin
41、g . 46 5.3.2 PRO.2 Project assessment and control 47 5.3.3 PRO.3 Decision management 49 5.3.4 PRO.4 Risk management 50 5.3.5 PRO.5 Configuration management 51 5.3.6 PRO.6 Information Management 53 5.3.7 PRO.7 Measurement 54 5.4 Technical Processes group (ENG) 55 CAN/CSA-ISO/IEC 15504-5:13ISO/IEC 155
42、04-5:2012(E) iv ISO/IEC 2012 All rights reserved5.4.1 ENG.1 Stakeholder requirements definition .55 5.4.2 ENG.2 System requirements analysis .57 5.4.3 ENG.3 System architectural design .58 5.4.4 ENG.4 Software implementation 60 5.4.5 ENG.5 System integration .61 5.4.6 ENG.6 System qualification test
43、ing .63 5.4.7 ENG.7 Software installation 64 5.4.8 ENG.8 Software acceptance support .65 5.4.9 ENG.9 Software operation 66 5.4.10 ENG.9A Operational use (subprocess) .67 5.4.11 ENG.9B Customer support (subprocess) .68 5.4.12 ENG.10 Software maintenance .69 5.4.13 ENG.11 Software disposal 71 5.5 Soft
44、ware Implementation Processes group (DEV) .72 5.5.1 DEV.1 Software requirements analysis .72 5.5.2 DEV.2 Software architectural design .74 5.5.3 DEV.3 Software detailed design .75 5.5.4 DEV.4 Software construction .76 5.5.5 DEV.5 Software integration .77 5.5.6 DEV.6 Software qualification testing .7
45、9 5.6 Software Support Processes group (SUP) 80 5.6.1 SUP.1 Software documentation management 80 5.6.2 SUP.2 Software configuration management .81 5.6.3 SUP.3 Software quality assurance .83 5.6.4 SUP.4 Software verification 84 5.6.5 SUP.5 Software validation 86 5.6.6 SUP.6 Software review 87 5.6.7 S
46、UP.7 Software audit .88 5.6.8 SUP.8 Software problem resolution.90 5.7 Software Reuse Processes group (REU) 91 5.7.1 REU.1 Domain engineering .91 5.7.2 REU.2 Reuse asset management .93 5.7.3 REU.3 Reuse program management94 6 Process capability indicators (level 1 to 5) .96 6.1 Level 1: Performed pr
47、ocess 96 6.1.1 PA 1.1 Process performance attribute. .96 6.2 Level 2: Managed process 96 6.2.1 PA 2.1 Performance management attribute 97 6.2.2 PA 2.2 Work product management attribute .99 6.3 Level 3: Established process 101 6.3.1 PA 3.1 Process definition attribute . 101 6.3.2 PA 3.2 Process deplo
48、yment attribute . 103 6.4 Level 4: Predictable process . 105 6.4.1 PA 4.1 Process measurement attribute 105 6.4.2 PA 4.2 Process control attribute . 108 6.5 Level 5: Optimizing process 109 6.5.1 PA 5.1 Process innovation attribute . 109 6.5.2 PA 5.2 Process optimization attribute 112 6.6 Related Pro
49、cesses for Process Attributes . 113 Annex A (informative) Conformity of the exemplar Process Assessment Model . 115 A.1 Introduction . 115 A.2 Requirements for Process Assessment Models (from ISO/IEC 15504-2) . 115 A.2.1 Introduction . 115 A.2.2 Process Assessment Model scope . 115 A.2.3 Process Assessment Model elements and indicators 116 A.2
