1、Information technology Security techniques Information security incident managementCAN/CSA-ISO/IEC 27035:13(ISO/IEC 27035:2011, IDT)National Standard of CanadaNOT FOR RESALE. / PUBLICATION NON DESTINE LA REVENTE.Legal Notice for StandardsCanadian Standards Association (operating as “CSA Group”) deve
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20、oduite par lorganisme rdacteur.TMA trade-mark of the Canadian Standards Association, operating as “CSA Group”National Standard of CanadaPublished in January 2013 by CSA GroupA not-for-profit private sector organization5060 Spectrum Way, Suite 100, Mississauga, Ontario, Canada L4W 5N61-800-463-6727 4
21、16-747-4044Visit our Online Store at shop.csa.caApproved byStandards Council of CanadaCAN/CSA-ISO/IEC 27035:13Information technology Security techniques Information security incident managementPrepared by InternationalOrganizationforStandardization/ International Electrotechnical CommissionReviewed
22、byCAN/CSA-ISO/IEC 27035:13Information technology Security techniques Information security incident managementCSA/4 2013 CSA Group January 2013CAN/CSA-ISO/IEC 27035:13Information technology Security techniques Information security incident managementCSA PrefaceStandards development within the Informa
23、tion Technology sector is harmonized with international standards development. Through the CSA Technical Committee on Information Technology (TCIT), Canadians serve as the Canadian Advisory Committee (CAC) on ISO/IEC Joint Technical Committee 1 on Information Technology (ISO/IEC JTC1) for the Standa
24、rds Council of Canada (SCC), the ISO member body for Canada and sponsor of the Canadian National Committee of the IEC. Also, as a member of the International Telecommunication Union (ITU), Canada participates in the International Telegraph and Telephone Consultative Committee (ITU-T).This Standard r
25、eplaces CAN/CSA-ISO/IEC TR 18044-05 (adoption of ISO/IEC TR 18044:2004).At the time of publication, ISO/IEC 27035:2011 is available from ISO and IEC in English only. CSA Group will publish the French version when it becomes available from ISO and IEC.This International Standard was reviewed by the T
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31、);(b) relevant clause, table, and/or figure number;(c) wording of the proposed change; and(d) rationale for the change.Reference numberISO/IEC 27035:2011(E)ISO/IEC 2011INTERNATIONAL STANDARD ISO/IEC27035First edition2011-09-01Information technology Security techniques Information security incident m
32、anagement Technologies de linformation Techniques de scurit Gestion des incidents de scurit de linformation ISO/IEC 27035:2011(E) COPYRIGHT PROTECTED DOCUMENT ISO/IEC 2011 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any
33、 means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or ISOs member body in the country of the requester. ISO copyright office Case postale 56 CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail c
34、opyrightiso.org Web www.iso.org ii ISO/IEC 2011 All rights reservedCAN/CSA-ISO/IEC 27035:13ISO/IEC 27035:2011(E) ISO/IEC 2011 All rights reserved iiiContents Page Foreword . v Introduction vi 1 Scope 1 2 Normative references 1 3 Terms and definitions . 1 4 Overview . 2 4.1 Basic concepts 2 4.2 Objec
35、tives 3 4.3 Benefits of a structured approach . 4 4.4 Adaptability 5 4.5 Phases 6 4.6 Examples of information security incidents . 7 5 Plan and prepare phase 8 5.1 Overview of key activities . 8 5.2 Information security incident management policy 10 5.3 Information security incident management integ
36、ration in other policies . 12 5.4 Information security incident management scheme . 13 5.5 Establishment of the ISIRT . 18 5.6 Technical and other support (including operational support) 19 5.7 Awareness and training 20 5.8 Scheme testing 22 6 Detection and reporting phase 22 6.1 Overview of key act
37、ivities . 22 6.2 Event detection 25 6.3 Event reporting 25 7 Assessment and decision phase . 26 7.1 Overview of key activities . 26 7.2 Assessment and initial decision by the PoC 28 7.3 Assessment and incident confirmation by the ISIRT 30 8 Responses phase 31 8.1 Overview of key activities . 31 8.2
38、Responses . 32 9 Lessons learnt phase 40 9.1 Overview of key activities . 40 9.2 Further information security forensic analysis 40 9.3 Identifying the lessons learnt . 41 9.4 Identifying and making improvements to information security control implementation 42 9.5 Identifying and making improvements
39、 to information security risk assessment and management review results . 42 9.6 Identifying and making improvements to the information security incident management scheme . 42 9.7 Other improvements . 43 Annex A (informative) Cross reference table of ISO/IEC 27001 vs ISO/IEC 27035 . 44 Annex B (info
40、rmative) Examples of information security incidents and their causes 47 Annex C (informative) Example approaches to the categorization and classification of information security events and incidents 50 CAN/CSA-ISO/IEC 27035:13ISO/IEC 27035:2011(E) iv ISO/IEC 2011 All rights reservedAnnex D (informat
41、ive) Example information security event, yncident and vulnerability reports and forms 62 Annex E (informative) Legal and regulatory aspects 74 Bibliography 76 CAN/CSA-ISO/IEC 27035:13ISO/IEC 27035:2011(E) ISO/IEC 2011 All rights reserved vForeword ISO (the International Organization for Standardizat
42、ion) and IEC (the International Electrotechnical Commission) form the specialized system for worldwide standardization. National bodies that are members of ISO or IEC participate in the development of International Standards through technical committees established by the respective organization to
43、deal with particular fields of technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international organizations, governmental and non-governmental, in liaison with ISO and IEC, also take part in the work. In the field of information technology, ISO and
44、 IEC have established a joint technical committee, ISO/IEC JTC 1. International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2. The main task of the joint technical committee is to prepare International Standards. Draft International Standards adopted by t
45、he joint technical committee are circulated to national bodies for voting. Publication as an International Standard requires approval by at least 75 % of the national bodies casting a vote. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
46、rights. ISO and IEC shall not be held responsible for identifying any or all such patent rights. ISO/IEC 27035 was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology, Subcommittee SC 27, IT Security techniques. This first edition of ISO/IEC 27035 cancels and replaces ISO/IEC
47、 TR 18044:2004, which has been technically revised. CAN/CSA-ISO/IEC 27035:13ISO/IEC 27035:2011(E) vi ISO/IEC 2011 All rights reservedIntroduction In general, information security policies or controls alone will not guarantee total protection of information, information systems, services or networks.
48、 After controls have been implemented, residual vulnerabilities are likely to remain that can make information security ineffective and thus information security incidents possible. This can potentially have both direct and indirect adverse impacts on an organizations business operations. Further, i
49、t is inevitable that new instances of previously unidentified threats will occur. Insufficient preparation by an organization to deal with such incidents will make any response less effective, and increase the degree of potential adverse business impact. Therefore, it is essential for any organization serious about information security to
