1、 W 2326434 0010257 2 o Page 1 Recommendation T/Tph 42 (Edinburgh 1988) COUNTRY DIRECT SERVICE OR DIRECT CALL TO FOREIGN OPERATOR Recommendation proposed by the “Telephone Operation and Tariffs” Working Group T/WG 2 (Tph) Text of the Recommeiidntion adopted by the “Telecortimimications” Comniissioii
2、 “The European Conference of Postal and Telecommunications Administrations, considering thnt - even in automatic links with a good quality service, recourse to an operator can meet the customers needs, - the Administration can find an advantage in using an operator to limit attempted fraud, - use o
3、f the operator can be a good method of increasing revenue by the promotion of collect calls and credit card - language problems must be minimised whenever possible, recommends that the CEPT member Administrations should make every effort to inform users, by all suitable means, of facilities offered
4、by the country direct service (direct call connection to foreign operator) to make collect and credit card calls, according to the arrangements below, so that: 1. Calls to operators in a foreign country are free to the caller. calls, a However, it is provisionally permitted that Administrations may
5、charge the equivalent of one basic unit (usually one impulse) to establish the call. In the same way, calls from public payphones are permitted to require the use of a low-value coin which sometimes may not be returned at the end of the call. Nevertheless, the fact that the sum paid by the caller is
6、 negligible compared with the total cost of the international call paid by the called party should be taken into consideration. 2. The charge rates should be the same as for collect calls and credit card calls with the ordinary international telephone service. According to international rules, the c
7、harges levied on the users are considered a national affair. 3. The regulations and accounting procedures are the same as for collect calls and credit card calls with the ordinary international telephone service. The accounting rates to be used should be the subject of bilateral agreement between th
8、e Administrations concerned. They could be the same as for the automatic international telephone service or include, by bilateral accord, special surcharges or apportionments. 4. The phone number given to the service is as simple as possible. 5. Each Administration tries to provide the best possible
9、 information on the service in its own market. 6. Each Administration provides sufficient capacity to meet customer demand. 7. Quality of service must be the same as for ordinary international telephone service (see Annex B).” O Promotion of the service can be organised on a bilateral or multi-later
10、al basis (see Annex A). Edition of July 10, 1990 - E 232b414 OOLO260 9 TJTph 42 E Page 3 Annex A PROMOTION OF COUNTRY DIRECT SERVICE Each Administration agrees to promote and publicise the use of the service to the countries where it is available. The Administration of the country of the caller is c
11、onsidered the most appropriate to publicise information about the service in its own country; however, it is strongly recommended that the receiving-end Administration provides effective support. More precisely, when the service is available in both directions, coordinated joint action should be org
12、anised to promote traffic in both directions; when the service is available in one direction only, it is suggested that the promotion campaign is set up by special agreement between the Administrations. Each promotional activity should include the following information: - a description of the servic
13、e, - operating instructions (who can use the service and where from), - code to dial, - local charges if applicable, - the list of countries which can be reached through the service. All these instructions should appear in: - directories, - travellers transit areas (for example airports, railway sta
14、tions, ports and hotels), - ofces of foreign companies and institutions (for example embassies, military bases, international study centres, Over and above the normal promotion of the service, specific promotional activities should be organised for special events where the use of the “Country Direct
15、 service could be advantageous, for example during congresses, exhibitions and international festivals. The promotional campaigns should be organised during the most suitable period of the year in order to obtain the best possible results, consistent with the aims and objectives set out. offices of
16、 multinational companies). Edition of July 10, 1990 - 232b414 0010261 O = T/Tph 42 E Page 4 Annex B QUALITY OF SERVICE This Annex relates to the use of the “Country Direct” service by telephone, excepting anything concerning data communications. The quality of the “Country Direct” service is a funda
17、mental pre-requisite in order to satisfy customer needs and to obtain a satisfactory market growth. The following essential aspects should be considered : 1. Transmission quality should be the same as for the international telephone service. 2. The “Country Direct” service should be provided accordi
18、ng to the rules for semi-automatic traffic in the case of 3. Refusal to connect should be possible; there should be no unwanted interruptions or excessive numbers of calls 4. When connection has been made to the operator, calls should be connected onwards as fast as possible. 5. Maintenance procedur
19、es should be established to ensure the mean time to repair is short as possible. 6. A clear statement of the cost should be provided by the operator on request by the called party. 7. Control of the system should be provided in a coordinated manner to ensure that the quality of service is collect calls (see the CCITT E.400 series Recommendations). cut off. guaranteed to users (see CCITT E.400 series Recommendations). Edition of July 10, 19p ,
