1、March 2016 English price group 12No part of this translation may be reproduced without prior permission ofDIN Deutsches Institut fr Normung e. V., Berlin. Beuth Verlag GmbH, 10772 Berlin, Germany,has the exclusive right of sale for German Standards (DIN-Normen).ICS 13.060.20This standard has been in
2、cluded in the body of DVGW Technical Rules.!%N(O“2430544www.din.deDIN EN 15975-1Security of drinking water supply Guidelines for risk and crisis management Part 1: Crisis management;English version EN 15975-1:2011+A1:2015,English translation of DIN EN 15975-1:2016-03Sicherheit der Trinkwasserversorg
3、ung Leitlinien fr das Risiko- und Krisenmanagement Teil 1: Krisenmanagement;Englische Fassung EN 15975-1:2011+A1:2015,Englische bersetzung von DIN EN 15975-1:2016-03Scurit de lalimentation en eau potable Lignes directrices pour la gestion des risques et des crises Partie 1: Gestion de crise;Version
4、anglaise EN 15975-1:2011+A1:2015,Traduction anglaise de DIN EN 15975-1:2016-03SupersedesDIN EN 15975-1:2011-06www.beuth.deDocument comprises 22 pagesDTranslation by DIN-Sprachendienst.In case of doubt, the German-language original shall be considered authoritative.03.16 DIN EN 15975-1:2016-03 2 A co
5、mma is used as the decimal marker. National foreword This document (EN 15975-1:2011+A1:2015) has been prepared by Technical Committee CEN/TC 164 “Water supply” (Secretariat: AFNOR, France). The responsible German body involved in its preparation was DIN-Normenausschuss Wasserwesen (DIN Standards Com
6、mittee Water Practice), NA 119-07-02 AA Dienstleistungen und Management in der Trinkwasserversorgung und Abwasserentsorgung of DIN-DVGW Joint Section 07 Trinkwasser. This new edition comprises DIN EN 15975-1:2011 and Amendment DIN EN 15975/A1:2015. The start and finish of text introduced or altered
7、by amendment is indicated in the text by tags !“. Amendments This standard differs from DIN EN 15975-1:2011-06 as follows: a) the definition of “hazard” (2.6) has been modified; b) the definition of “risk” (2.8) has been modified; Previous editions DIN EN 15975-1: 2011-06 EUROPEAN STANDARD NORME EUR
8、OPENNE EUROPISCHE NORM EN 15975-1:2011+A1 December 2015 ICS 13.060.20 Supersedes EN 15975-1:2011English Version Security of drinking water supply - Guidelines for risk and crisis management - Part 1: Crisis management Scurit de lalimentation en eau potable - Lignes directrices pour la gestion des ri
9、sques et des crises - Partie 1: Gestion de crise Sicherheit der Trinkwasserversorgung - Leitlinien fr das Risiko- und Krisenmanagement - Teil 1: Krisenmanagement This European Standard was approved by CEN on 12 February 2011 and includes Amendment 1 approved by CEN on 17 October 2015. CEN members ar
10、e bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to
11、the CEN-CENELEC Management Centre or to any CEN member. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Ce
12、ntre has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithua
13、nia, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey andUnited Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG CEN-CENELEC Management Centre: Avenue Marnix 17, B-10
14、00 Brussels 2015 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 15975-1:2011+A1:2015 EEN 15975-1:2011+A1:2015 (E) 2 Contents Page European foreword . 3 Introduction 4 1 Scope 5 2 Terms and definitions . 5 3 Fundamentals of crisis
15、management . 6 4 Preparedness for crisis 14 5 Coordinated response to crisis 16 6 Recovery from crisis . 17 7 Lessons learned 17 Annex A (informative) Examples of crisis management control room configuration and equipment . 18 A.1 Room infrastructure . 18 A.2 Technical infrastructure 18 A.3 Miscella
16、neous 19 Annex B (informative) Recommendations on qualification of personnel 20 DIN EN 15975-1:2016-03 EN 15975-1:2011+A1:2015 (E) 3 European foreword This document (EN 15975-1:2011+A1:2015) has been prepared by Technical Committee CEN/TC 164 “Water supply”, the secretariat of which is held by AFNOR
17、. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by June 2016, and conflicting national standards shall be withdrawn at the latest by June 2016. Attention is drawn to the possibility that some of th
18、e elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent rights. This document includes Amendment 1 approved by CEN on 2015-10-17. This document supersedes EN 15975-1:2011. The start and finish of text in
19、troduced or altered by amendment is indicated in the text by tags !“. The second part of the guidelines for risk and crisis management will describe risk management procedures to ensure a stable and secure drinking water supply. The elaboration of this European Standard has been financially supporte
20、d by the EC and the CIPS Program (Grant Agreement JLS/2008/CIPS/AG/CEN-002). According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic,
21、Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. DIN EN 159
22、75-1:2016-03 EN 15975-1:2011+A1:2015 (E) 4 Introduction This guideline has been developed by Working Group 15 “Security of drinking water” of CEN/TC 164 “Water supply”. This guideline describes the fundamentals of crisis management, including relevant recommendations for drinking water suppliers, an
23、d offers examples drawn from disaster and crisis management organisations within the relevant contributing national authorities. Drinking water suppliers should have at their disposal appropriate equipment, sufficiently qualified personnel and reliable quality assurance measures. They should be orga
24、nised in such a way as to ensure their services are provided in a safe, reliable, environmentally friendly and economical manner under normal supply conditions. The existence of an effective and efficient risk management system will support any organisations crisis management process. Guidelines on
25、risk management regarding the security of drinking water supply exist in a separate document (EN 15975-2) in development. Extremely rarely however, certain situations occur that drinking water suppliers may not be able to control without significant third-party assistance and the involvement of the
26、relevant authorities. These situations are difficult to forecast and, therefore, impossible to make detailed provisions for. They are characterised by an absence of, or the presence of ambiguous, information and high risk with severe potential consequences. The situations degree of complexity due to
27、 the involvement and interaction of different players and its high degree of intrinsic dynamics make it difficult to control. Key personnel involved may suffer from a high degree of pressure regarding decision-making, time and justification requirements while having at their disposal only a limited
28、number of resources. Internal and external communications may work unsatisfactorily or not at all. Decisions need to take appropriate account of the specific circumstances of the crisis and the key objectives for restoration of normal water supply services. These guidelines have been developed by CE
29、N to support that aim. The objectives of these guidelines are to enable the drinking water supplier to take action in the event of a crisis in order to ensure the continued supply of water to the greatest possible extent and to restore normal operating conditions as quickly as possible. The manageme
30、nt tools required to achieve these objectives are explained in this standard. Basic steps of the workflow described in this standard (see Figure 3) may also be used during normal operations that have the potential to become a crisis. Across Europe there are many different ways to organise drinking w
31、ater supply. The responsibility for crisis management may differ depending on legislation and organisational structures. In this document the term “drinking water supplier“ is used to reflect all the different organisational structures. Member States may chose to specify these structures in more det
32、ail. National legislation may impose definitions that differ from the ones defined in this standard. In this case the necessary adaptations should be made in the application of this standard. DIN EN 15975-1:2016-03 EN 15975-1:2011+A1:2015 (E) 5 1 Scope This European Standard describes good practice
33、principles of drinking water supply management in the event of a crisis, including preparatory and follow-up measures. 2 Terms and definitions For the purposes of this document, the following terms and definitions apply. 2.1 crisis event or situation with the potential to seriously affect a drinking
34、 water supplier that may require other organisational structures and possibly more than the usual means of operation to respond to an emergency 2.2 crisis management special kind of organisational capability designed to guide a drinking water supplier through a crisis, outside the organisation of no
35、rmal operations NOTE Such capability also includes the organisation of preparatory and follow-up structural and process activities. 2.3 disaster situation where widespread human, material, economic or environmental losses have occurred that exceeded the ability of the affected organisation, communit
36、y or society to cope using its own resources 2.4 emergency sudden, urgent, usually unexpected incident or circumstance that is highly likely to or will cause grave damage to persons or assets or considerably impair the supply of drinking water and that requires immediate action frequently involving
37、the relevant authorities (e.g. police, public health officials, and local authorities) 2.5 incident deviation from normal operating conditions NOTE An incident is characterised by its cause, the extent and the consequences of the deviation. !2.6 hazard biological, chemical, physical or radiological
38、agent in, or condition of, water with the potential danger to cause harm to public health Note 1 to entry: Conditions include quantity.“ 2.7 normal operation general term describing all water supply-related operating conditions and processes including failures that can be controlled by the normal me
39、ans of operation and/or organisation structures selected by the water supplier DIN EN 15975-1:2016-03 EN 15975-1:2011+A1:2015 (E) 6 !2.8 risk combination of the likelihood of a hazardous event and the severity of consequences, if the hazard occurs in the drinking water supply system“ 2.9 residual ri
40、sk tolerated risk with current control measures 3 Fundamentals of crisis management 3.1 Establishing the context 3.1.1 Legal basis in the event of crises In the event of a crisis, a fundamental aim in the operation of water supply systems should be to remain compliant with the national regulations t
41、hat apply in normal circumstances. In the presence of a public health hazard, the responsible national health authorities are entitled to conduct investigations on the basis of national regulations to avert the danger. If rapid and/or coordinated action is required, the relevant authorities may have
42、 power to intervene in order to avert danger or to improve the effectiveness of response. Beyond that, special regulations stipulating additional requirements and empowering the state to intervene may apply in the event of disaster or war. Some Member States governments can have defined levels of th
43、reat that can influence the response of the drinking water supplier. 3.1.2 Cooperation between water utilities and the relevant authorities in the event of a crisis The interaction between a drinking water supplier and the relevant authorities should be guided by the regulations applying to normal o
44、perating conditions until the relevant authorities declare a crisis/disaster. This applies even if the drinking water supplier has already itself declared a state of crisis and alerted its crisis management team. As soon as the competent authority establishes a state of crisis/disaster, the drinking
45、 water supplier and the authority in question should get organised jointly in accordance with the pertinent statutes and/or regulations. Like all other crisis management measures, the above-mentioned activities should be prepared well in advance of a crisis. This ensures that in the event of a crisi
46、s all concerned already know each other and are mutually informed about each others structures and processes as well as about the means and channels of communication. A request for cooperation may be initiated either by the authorities or by the drinking water supplier. The early integration of cris
47、is management team members/technical consultants from drinking water suppliers into the relevant authorities crisis management system is intended to exchange necessary information at an early point in time, provide the authorities with expert knowledge, and enable the drinking water supplier to infl
48、uence decisions and measures to avoid or mitigate risks in acute situations. DIN EN 15975-1:2016-03 EN 15975-1:2011+A1:2015 (E) 7 At a national level, this guideline might be combined with information about the drinking water supplier or the national crisis management arrangements. The drinking wate
49、r supplier should create the prerequisites for the integration of drinking water supplier employees as crisis management team members/technical consultants from drinking water suppliers into the crisis management team of the relevant authorities and, consequently, their involvement in the crisis management processes of the competent authorities as shown in Figure 1. This integration can be implemented either by telephone or by dispatching liaison officers. If the drinking water
