1、November 2015 English price group 14No part of this translation may be reproduced without prior permission ofDIN Deutsches Institut fr Normung e. V., Berlin. Beuth Verlag GmbH, 10772 Berlin, Germany,has the exclusive right of sale for German Standards (DIN-Normen).ICS 03.080.20; 03.220.40; 13.310!%G
2、3“2365716www.din.deDIN EN 16747Maritime and port security services;English version EN 16747:2015,English translation of DIN EN 16747:2015-11Sicherheitsdienstleistungen fr Seeschifffahrt und Seehfen;Englische Fassung EN 16747:2015,Englische bersetzung von DIN EN 16747:2015-11Services de scurit mariti
3、me et portuaire;Version anglaise EN 16747:2015,Traduction anglaise de DIN EN 16747:2015-11www.beuth.deDTranslation by DIN-Sprachendienst.In case of doubt, the German-language original shall be considered authoritative.Document comprises 30 pages 11.15 DIN EN 16747:2015-11 2 A comma is used as the de
4、cimal marker. National foreword This document (EN 16747:2014) has been prepared by Technical Committee CEN/TC 417 “Project Committee Maritime and port security services” (Secretariat: ASI, Austria), The responsible German body involved in its preparation was DIN-Normenausschuss Dienstleistungen (DIN
5、 Standards Committee Services), Working Committee NA 159-01-02 AA Wach- und Sicherheitsdienstleistungen. The DIN Standards corresponding to the International Standards referred to in this document are as follows: ISO 26000 DIN EN ISO 26000 ISO/IEC 27002 DIN ISO/IEC 27002 National Annex NA (informati
6、ve) Bibliography DIN ISO 26000, Guidance on social responsibility DIN ISO/IEC 27002, Information technology Security techniques Code of practice for information security management EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN 16747 September 2015 ICS 03.080.20; 03.220.40; 13.310 English Vers
7、ion Maritime and port security services Services de scurit maritime et portuaire Sicherheitsdienstleistungen fr Seeschifffahrt und Seehfen This European Standard was approved by CEN on 17 July 2015. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditi
8、ons for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member. This European Standard exists i
9、n three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions. CEN members are the national standar
10、ds bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slove
11、nia, Spain, Sweden, Switzerland, Turkey andUnited Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2015 CEN All rights of exploitation in any form and by any means reserved w
12、orldwide for CEN national Members. Ref. No. EN 16747:2015 EEN 16747:2015 (E) 2 Contents Page European foreword . 3 1 Scope 4 2 Normative references 4 3 Terms and definitions . 4 4 Compliance with applicable national and EU-legislation . 6 5 Subcontractors . 6 6 Temporary or leased workers 6 7 Qualit
13、y related to the organization of the provider . 7 7.1 General 7 7.2 Organization . 7 8 Staff 12 8.1 Staff selection (operational) Methodology 12 8.2 Recruiting 14 8.3 Training . 15 9 Contracts . 23 9.1 Quality management system 23 9.2 Contract management/operations 23 9.3 Equipment, systems, vehicle
14、s and dogs . 24 9.4 Cooperation with other relevant parties . 24 9.5 Providers right to sub-contract 24 9.6 Confidentiality . 24 Annex A (informative) A-deviations . 26 Bibliography . 27 DIN EN 16747:2015-11 EN 16747:2015 (E) 3 European foreword This document (EN 16747:2015) has been prepared by Tec
15、hnical Committee CEN/TC 417 “Project Committee - Maritime and port security services”, the secretariat of which is held by ASI. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by March 2016, and conf
16、licting national standards shall be withdrawn at the latest by March 2016. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent rights. According t
17、o the CEN-CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greec
18、e, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. DIN EN 16747:2015-11 EN 16747:2015 (E) 4 1 Scope This European Standard is a service standard that
19、 specifies requirements for quality in organization, processes, staff and management of a security services provider and/or its independent branches and establishments under commercial law and trade as a provider with regard to port and maritime security services. This European Standard applies acco
20、rding to the laws and the regulations applicable in the territory of every national CEN member adopting the standard. This European Standard does not apply to security services provided by private security companies that are subject to particular rules and conditions and/or related to a specific hig
21、h-risk situation and/or the use of heavy weapons and/or special training and/or government supervision, such as security services in relation to piracy. In case such particular rules and/or conditions do not exist at national level, this European Standard can apply. This European Standard lays down
22、quality criteria for the delivery of security services in and to ports and in relation to maritime activities, requested and contracted upon by public and private clients or buyers. This European Standard is therefore suitable for the selection, attribution, awarding and reviewing of the most suitab
23、le provider for port and maritime security services. 2 Normative references The following documents, in whole or in part, are normatively referenced in this document and are indispensable for its application. For dated references, only the edition cited applies. For undated references, the latest ed
24、ition of the referenced document (including any amendments) applies. EN 15602, Security service providers Terminology EN 15713, Secure destruction of confidential material Code of practice 3 Terms and definitions For the purposes of this document, the terms and definitions given in EN 15602 and the
25、following apply. 3.1 additional training for maritime and port security training aimed at acquiring highly specific skills and knowledge to perform maritime and port security tasks that requires skills and/or knowledge not foreseen in basic or specialized training 3.2 basic training for maritime and
26、 port security training aimed at acquiring the basic, common and introductory knowledge and skills to perform maritime and port security tasks 3.3 corporate governance system of structuring, operating, directing and controlling a provider with a view to achieve long term strategic goals to satisfy s
27、hareholders, creditors, employees, customers and suppliers, and complying with the applicable legal and regulatory requirements, as well as meeting environmental and local community needs Note 1 to entry: Corporate Governance Code indicates an internal system encompassing policies, processes and peo
28、ple, which serves the needs of shareholders and other stakeholders, by directing and controlling management activities with good business savvy, objectivity, accountability and integrity. DIN EN 16747:2015-11 EN 16747:2015 (E) 5 3.4 customer public and/or private client or buyer of security services
29、 related to maritime and port security 3.5 incident preparedness and operational continuity management systematic and coordinated activities and practices through which an organization optimally manages its risks and the associated potential threats and impacts there from 3.6 maritime and port secur
30、ity combination of measures and human and material resources intended to secure and safeguard international or domestic shipping, ports and maritime environment 3.7 piracy illegal acts of violence or detention, or any act of depredation, committed for private ends and directed: on the high seas, aga
31、inst another ship, or against persons or property on board such ship; against a ship in a place outside the jurisdiction of any state; any act of voluntary participation in the operation of a ship with knowledge of facts making it a pirate ship 3.8 port specified area of land and water where port fa
32、cilities are situated and that contains infrastructure, equipment, storage and other related facilities 3.9 port facility location where the ship/port interface takes place; this includes areas such as anchorages, awaiting berths and approaches from seaward, as appropriate 3.10 provider security ser
33、vice company and/or its independent branches and establishments under commercial law and trade offering port and maritime security services and employing licensed security officers/security guards and other security staff, licensed or authorized by national competent authorities, if applicable 3.11
34、screening searching application of technical or other means which are intended to identify and/or detect prohibited articles, illegal goods or persons 3.12 ship/port interface interactions that occur when a ship is directly and immediately affected by actions involving the movement of persons or goo
35、ds or the provision of port services to or from the ship DIN EN 16747:2015-11 EN 16747:2015 (E) 6 3.13 security officer/security guard for maritime and port security any person licensed by the appropriate authority who is paid a fee, wage or salary and is trained and screened and performs one or mor
36、e of the following functions: prevention or detection of intrusion, unauthorized entry (access control) or activity, vandalism or trespass on public or private property; prevention or detection of theft, loss, embezzlement, misappropriation or concealment of merchandise, money, bonds, stocks, notes
37、or valuable documents or papers; protection of individuals from bodily harm; environmental protection and management in rural and maritime domains; enforcement of (while obeying) established company rules, regulations, policies and practices related to crime reduction; reporting and apprehension of
38、violators as defined by national law 3.14 specialized training for maritime and port security training aimed at acquiring the necessary skills and in-depth knowledge to perform specific maritime and port security tasks in accordance with clients/site/contracts etc. special needs 4 Compliance with ap
39、plicable national and EU-legislation The provider should respect all applicable legislation in the field of private security, labour and social related matters and occupational health and safety. In particular, the provider should respect Regulation (EC) No 725/2004 of 31 March 2004 on enhancing shi
40、p and port facility security 21, and EU Directive 2005/65/EC of 26 October 2005 on enhancing port security 20. 5 Subcontractors When the provider subcontracts any element of its services, the provider is responsible for the subcontractor meeting all the requirements of this European Standard. 6 Temp
41、orary or leased workers When the provider is using temporary or leased workers, it is the providers responsibility to guarantee that both the temporary work agency and temporary work agents meet all the requirements of this European Standard. DIN EN 16747:2015-11 EN 16747:2015 (E) 7 7 Quality relate
42、d to the organization of the provider 7.1 General Where applicable, the provider shall be authorized by the competent authorities to provide maritime and port security services if those are already specified and/or regulated by public authorities. A provider shall only provide private security servi
43、ces for which the provider has obtained the necessary authorization from the competent authority. 7.2 Organization 7.2.1 Structure and organization The provider shall demonstrate that he has the necessary capacity in terms of infrastructure, staff and procedures to guarantee the full execution of al
44、l terms and clauses of the contract between the service provider and the customer. The provider shall demonstrate that its owners, board members and management have a clear record regarding previous similar functions in other private security companies. The provider shall disclose information to the
45、 potential customer about its organizational structure, its dedicated responsible management if applicable, the range of services it is authorized to provide and the length of time it has been operating in port and maritime security. The provider shall: a) have a management structure showing command
46、 control and accountability at each level of operation; b) have a code of conduct on drugs and alcohol; c) have a code of conduct about operational procedures (e.g. appearance, attitudes, punctuality); d) clearly communicate structures and procedures to all operational levels; e) have certification,
47、 if required by national or international regulations; f) operate a complaints management system in accordance with quality management systems; g) have secure storage of important and confidential documents related to the contract; h) operate under confidentiality management of information and data
48、related to the business; i) provide rules for making contract information available to third parties; j) have an operational presence at the site of the provision of the service for the duration of the contract, or at least for the duration of the execution of the services; k) disclose the structure
49、 of its ownership as well the curricula vitae of its management; l) disclose upon request of a potential customer any unspent criminal convictions or undercharged bankruptcy of a principal or director; DIN EN 16747:2015-11 EN 16747:2015(E)8 m) give information on its membership in professional organizations; n) give information on the compliance of its activities with applicable legislation regarding the protection of environment. The provider shall be a
