1、April 2017 English price group 16No part of this translation may be reproduced without prior permission ofDIN Deutsches Institut fr Normung e. V., Berlin. Beuth Verlag GmbH, 10772 Berlin, Germany,has the exclusive right of sale for German Standards (DIN-Normen).ICS 03.080.99; 03.160!%dTt“2654981www.
2、din.deDIN EN 16992Competency for Customs Representatives;English version EN 16992:2017,English translation of DIN EN 16992:2017-04Kompetenzanforderungen fr Zollvertreter;Englische Fassung EN 16992:2017,Englische bersetzung von DIN EN 16992:2017-04Comptences des reprsentants en douane;Version anglais
3、e EN 16992:2017,Traduction anglaise de DIN EN 16992:2017-04www.beuth.deDocument comprises 39 pagesDTranslation by DIN-Sprachendienst.In case of doubt, the German-language original shall be considered authoritative.04.17 DIN EN 16992:2017-04 2 A comma is used as the decimal marker. National foreword
4、This document (EN 16992:2017) has been prepared by Technical Committee CEN/TC 432 “Competency for Customs Representatives” (Secretariat: AFNOR, France). The responsible German body involved in its preparation was NA 159 BR Beirat des DIN-Normenausschusses Dienstleistungen (Board of DIN Standards Com
5、mittee Services). The EN Standard was developed without the participation of German experts. EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN 16992 January 2017 ICS 03.080.99; 03.160 English Version Competency for Customs Representatives Comptences des reprsentants en douane Kompetenzanforderung
6、en fr Zollvertreter This European Standard was approved by CEN on 25 October 2016. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and
7、 bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the r
8、esponsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav
9、 Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUR
10、OPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2017 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 16992:2017 EEN 16992:2017 (E) 2 Contents Page European forew
11、ord 4 Introduction 5 1 Scope 7 2 Normative references 7 3 Terms and definitions . 7 4 Competency for Customs representatives . 8 4.1 General 8 4.2 Knowledge and skills . 9 4.3 Definitions of the levels of knowledge and skills 9 4.4 Description of the 21 domains . 10 4.4.1 Customs business understand
12、ing . 10 4.4.2 Customs legislation and regulation 11 4.4.3 Tariff and classification 11 4.4.4 VAT related to import and export . 12 4.4.5 Excise related to import and export. 13 4.4.6 Valuation 13 4.4.7 Origin of goods . 14 4.4.8 Prohibitions and restrictions . 15 4.4.9 Risk analysis . 16 4.4.10 Sup
13、ply chain operations . 17 4.4.11 Customs compliance assurance . 18 4.4.12 Customs IT systems and applications 19 4.4.13 Financial Customs payment procedures 19 4.4.14 Authorization management 21 4.4.15 Global environment and trends . 22 4.4.16 Entry of goods process 23 4.4.17 Transit process 24 4.4.
14、18 Export and exit process 26 4.4.19 Temporary storage process 27 4.4.20 Special procedure process (excluding transit) 29 4.4.21 Release for free circulation process . 31 5 Recommendations and guidelines for evaluation and assessment of competence requirements 32 5.1 General 32 5.2 Customs operation
15、al competencies to be evaluated and assessed 32 5.3 Recommendations and guidelines for evaluation and assessment process . 32 5.3.1 Organization . 32 5.3.2 Minimum Level 33 DIN EN 16992:2017-04 EN 16992:2017 (E) 3 5.3.3 Assessment Scheme . 34 5.4 Evaluation / assessment frame . 35 Annex A (informati
16、ve) Proficiency levels . 36 Bibliography . 37 DIN EN 16992:2017-04 EN 16992:2017 (E) 4 European foreword This document (EN 16992:2017) has been prepared by Technical Committee CEN/TC 432 “Competency for Customs representatives”, the secretariat of which is held by AFNOR. This European Standard shall
17、 be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by July 2017, and conflicting national standards shall be withdrawn at the latest by July 2017. Attention is drawn to the possibility that some of the elements of this document ma
18、y be the subject of patent rights. CEN shall not be held responsible for identifying any or all such patent rights. According to the CEN-CENELEC Internal Regulations, the national standards organisations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulg
19、aria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzer
20、land, Turkey and the United Kingdom. DIN EN 16992:2017-04 EN 16992:2017 (E) 5 Introduction This European Standard was established as a tool to support mutual understanding and provide transparency of language through the articulation of competencies required and deployed by Customs representatives.
21、The European Standard will support customs representation services offered by any customs representative in an EU Member State where the customs representative is not established (Union Customs Code (UCC), Article 18.3). While being designed for customs representatives, this European Standard is ful
22、ly in line with the criteria of customs competency required by the AEO-C status. One objective of this European Standard is to help to meet the AEO-C criteria of customs competency through a certification of compliance delivered by a certification body (UCC, Article 39(d). DG TAXUD has developed an
23、EU Customs Competency Framework (EU-CCFW) for the private sector. This European Standard is largely based on the operational competency section of that document. The EU-CCFW for the private sector is underpinned by a set of core values which should be demonstrated by any trader or any individual wor
24、king within the private sector and who interact with the customs administrations of the EU. The Customs Core Values are the values that underpin the goals and beliefs of everyone working in a customs related profession. They do not have an associated proficiency level as each individual should striv
25、e to achieve and demonstrate these values at all times, and are considered fundamental to someones approach to their profession. The Core Values are as follows: 1. Strong ethics and high integrity 2. Operational excellence 3. Co-operation with customs administrations 4. Customs compliance 5. Continu
26、al learning and professional development 6. Harmonized EU attitude and approach 7. European safety and security focus A competence can be a component of a job role, but it cannot be used as a substitute for similarly named job titles. Competences can be aggregated, as required, to represent the esse
27、ntial content of a job role or profile. One single competence may be assigned to a number of different job profiles. This European Standard does not attempt to cover every possible competence deployed by a customs representative nor are the included competences necessarily unique to customs represen
28、tatives. This standard articulates competences associated with the role of a customs representative including some that may be found in other professions but are very important in a customs representative context. However, to maintain a customs representative focus, this standard avoids generic comp
29、etences such as Communications or General Management. Although often applicable, such competences are comprehensively explained in other frameworks. Selecting competences for inclusion within the standard is therefore, not a scientific choice, but a pragmatic process involving a broad cross-section
30、of stakeholders who decided to include a competence based on knowledge, experience and the needs of industry. DIN EN 16992:2017-04 EN 16992:2017 (E) 6 Competence is an enduring concept and although technology, jobs, marketing terminology and promotional concepts within the customs environment change
31、 rapidly, this European Standard should remain constant. Continuity of the standard is important; following maintenance updates, it is essential that users are provided with a simple upgrade path. Customs representatives may invest considerable time and resources to align processes or procedures wit
32、h this standard. Organizations deploying these activities are reliant upon the standard and need to be confident of the continued sustainability of their processes. Updates of the standard must recognize this requirement and provide for continuity enabling use of the existing standard version until
33、it is convenient to upgrade to the latest version. This European Standard is neutral; it does not follow the specific interests of a few major influencers, it is developed and maintained through an EU-wide balanced multi-stakeholder agreement process, under the umbrella of the European Committee for
34、 Standardization. It is a key component of the European Union Customs Code; it is designed for use by any organization engaged in customs representative human resource planning and competence development. DIN EN 16992:2017-04 EN 16992:2017 (E) 7 1 Scope This European Standard provides, in accordance
35、 with the EU legislation, competency requirements for customs representatives. 2 Normative references Not applicable. 3 Terms and definitions and abbreviations 3.1 Terms and definitions For the purposes of this document, the following terms and definitions apply. 3.1.1 competency demonstrated knowle
36、dge and skills that enable a person to provide customs representation services meeting the required level in terms of customs compliance 3.1.2 customs representative any person appointed by another person to carry out the acts and formalities required under the customs legislation in his or her deal
37、ings with customs authorities SOURCE: Union Customs Code, Article 5 (6) 3.1.3 customs representation service provided by any person appointed by another person to carry out the acts and formalities required under the customs legislation in his or her dealings with customs authorities SOURCE: Union C
38、ustoms Code, Article 18 3.1.4 knowledge outcome of the assimilation of information through learning Note 1 to entry: Knowledge is the body of facts, principles, theories and practices that is related to a field of work or study SOURCE: European Qualification Framework 3.1.5 person natural person, an
39、d a legal person or any other association of persons which is not a legal person, but which is recognized under Union or national law as having the capacity to perform legal acts SOURCE: Union Customs Code, Article 5(4) 3.1.6 skill ability to apply knowledge and use know-how to complete tasks and so
40、lve problems SOURCE: European Qualification Framework DIN EN 16992:2017-04 EN 16992:2017 (E) 8 3.2 Abbreviations For the purposes of this document, the following abbreviations apply. AEO Authorized Economic Operator AEO-C Authorized Economic Operator - Customs AEO-S Authorized Economic Operator- Saf
41、ety and Security CIM International Convention concerning the Carriage of Goods by Rail CITES Convention on International Trade of Endangered Species CMR Convention on the Contract for the International Carriage of Goods by Road DTS Declaration for Temporary Storage DV 1 Declaration of Value ECS Expo
42、rt Control System EIDR Entry Into the Declarants Records EMCS Excise Movement and Control System ICAO International Civil Aviation Organization ICS Import Control System IMO International Maritime Organization IPR Convention on the Intellectual Property Rights MCQ Multiple Choice Questionnaire OLAF
43、European Anti-Fraud Office SAD Single Administrative Document SASP Single Authorization for Simplified Procedures TARIC Integrated tariff of the European Community TIR International Road Transports TRACES Trade Control and Expert System UCC Union Customs Code 4 Competency for Customs representatives
44、 4.1 General The activity carried out by a customs representative is to offer customs representation services for all the domains of customs legislation. As such, a customs representative shall comply with the EU and national customs legislation and customs related requirements. Compliance shall be
45、permanently observed and monitored and where necessary procedures shall be adapted to new regulatory developments and circumstances. The person assessed shall be assessed on all 21 domains. A customs representative shall make sure that all internal and external stakeholders are well informed of thei
46、r respective roles. DIN EN 16992:2017-04 EN 16992:2017 (E) 9 A customs representative shall have knowledge of the Customs IT landscape and of how the different systems are interlinked. He or she shall be able to communicate electronically with customs administrations and other relevant parties. 4.2
47、Knowledge and skills In the body of this European Standard, the 21 domains of competencies are described according to the EU Customs Competency Framework. Each of these 21 domains is outlined in clause 4.4. A customs representative shall have adequate knowledge of the relevant laws, policies, rules,
48、 regulations, directives or standards that govern his or her services in the countries where the customs representative activities are being carried out. 4.3 Definitions of the levels of knowledge and skills There are four proficiency levels provided in this European Standard. When using this Europe
49、an Standard, a competency and associated proficiency level for the competency will be chosen. The proficiency level indicates the level of knowledge and skills required from the person to operate in the role that requires the competency. A - “AWARENESS LEVEL” LEVEL 1 ASSESSED SKILLS AND CAPACITIES: Understanding and applying general concept and processes. Speaking fluently and keeping up to date on key terminology in daily work. Understanding basic operations specific to the com
