1、October 2008DEUTSCHE NORM English price group 22No part of this standard may be reproduced without prior permission ofDIN Deutsches Institut fr Normung e. V., Berlin. Beuth Verlag GmbH, 10772 Berlin, Germany,has the exclusive right of sale for German Standards (DIN-Normen).ICS 13.180; 25.040.40!$RRt
2、“1474781www.din.deDDIN EN ISO 11064-5Ergonomic design of control centres Part 5: Displays and controls (ISO 11064-5:2008)English version of DIN EN ISO 11064-5:2008-10Ergonomische Gestaltung von Leitzentralen Teil 5: Anzeigen und Stellteile (ISO 11064-5:2008)Englische Fassung DIN EN ISO 11064-5:2008-
3、10www.beuth.deDocument comprises 55 pagesDIN EN ISO 11064-5:2008-10 2 National foreword This standard has been prepared by Technical Committee ISO/TC 159 “Ergonomics” in collaboration with Technical Committee CEN/TC 122 “Ergonomics” (Secretariat: DIN, Germany). The responsible German body involved i
4、n its preparation was the Normenausschuss Ergonomie (Ergonomics Standards Committee). Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. DIN shall not be held responsible for identifying any or all such patent rights. DIN EN ISO 1106
5、4 consists of the following parts, under the general title Ergonomic design of control centres: Part 1: Principles for the design of control centres Part 2: Principles for the arrangement of control suites Part 3: Control room layout Part 4: Layout and dimensions of workstations Part 5: Displays and
6、 controls Part 6: Environmental requirements for control centres Part 7: Principles for the evaluation of control centres The DIN Standards corresponding to the International Standards referred to in the EN are as follows: ISO 9241-12 DIN EN ISO 9241-12 ISO 11064-1 DIN EN ISO 11064-1 ISO 11064-7 DIN
7、 EN ISO 11064-7 ISO 13407 DIN EN ISO 13407 National Annex NA (informative) Bibliography DIN EN ISO 9241-12, Ergonomic requirements for office work with visual display terminals (VDTs) Part 12: Presentation of information DIN EN ISO 11064-1, Ergonomic design of control centres Part 1: Principles for
8、the design of control centres DIN EN ISO 11064-7, Ergonomic design of control centres Part 7: Principles for the evaluation of control centres DIN EN ISO 13407, Human-centred design processes for interactive systems EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN ISO 11064-5 July 2008 ICS 13.18
9、0 English Version Ergonomic design of control centres - Part 5: Displays and controls (ISO 11064-5:2008) Conception ergonomique des centres de commande - Partie 5: Dispositifs daffichage et commandes (ISO 11064-5:2008) Ergonomische Gestaltung von Leitzentralen - Teil 5: Anzeigen und Stellteile (ISO
10、11064-5:2008) This European Standard was approved by CEN on 26 April 2008. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliog
11、raphical references concerning such national standards may be obtained on application to the CEN Management Centre or to any CEN member. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of
12、 a CEN member into its own language and notified to the CEN Management Centre has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,Germany, Greece, Hungary, Iceland, Irelan
13、d, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG Management Centre: rue de Stassart,
14、36 B-1050 Brussels 2008 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN ISO 11064-5:2008: E2 DIN EN ISO 11064-5:2008-10 EN ISO 11064-5:2008 (E) Contents Page Foreword4 Introduction .5 1 Scope 7 2 Normative references 7 3 Terms and
15、definitions .7 4 Principles. 12 5 Process for display and control specification. 21 5.1 Design process . 21 5.2 Design team and competencies 21 5.3 Evaluation 21 5.4 Iteration 22 5.5 Design process steps. 22 6 Alarms High-level requirements and recommendations . 23 6.1 General. 24 6.2 Structuring. 2
16、4 6.3 Presentation 25 6.4 Interaction and handling requirements 26 6.5 Documentation 26 Annex A (informative) Guidelines. 28 A.1 Overview 28 A.2 Guidance on presentation of information 28 A.2.1 General. 28 A.2.2 Defining network boundaries 30 A.2.3 Determining types and numbers of pages. 30 A.2.4 De
17、veloping formats 32 A.2.5 Design elements . 35 A.2.6 Display devices. 36 A.3 Guidance on “user-interface interaction” 36 A.3.1 General. 36 A.3.2 Network management 37 A.3.3 Page management 38 A.3.4 Selecting dialogue types 38 A.3.5 System response times 39 A.4 Selecting control devices 40 A.4.1 Gene
18、ral. 40 A.4.2 List of features to be controlled 41 A.4.3 Selection of control type 41 A.4.4 Coding of controls 41 3 EN ISO 11064-5:2008 (E) DIN EN ISO 11064-5:2008-10 A.5 “Soft” controls, overview displays, communications systems and CCTV .41 A.5.1 Soft controls 41 A.5.2 Overview displays .42 A.5.3
19、Communications systems45 A.5.4 CCTV (closed-circuit TV) systems and presentation of pictorial images46 A.6 Guidance on alarm systems.47 A.6.1 General .47 A.6.2 Scope and objectives48 A.6.3 Alarm management process and procedures 49 A.6.4 How to prioritize 49 A.6.5 Management of change (MoC) .50 A.6.
20、6 Roles and responsibilities50 A.6.7 Alarm system performance metrics and targets51 A.6.8 Monitoring and continuous improvement 52 Bibliography53 Foreword 4 DIN EN ISO 11064-5:2008-10 EN ISO 11064-5:2008 (E) This document (EN ISO 11064-5:2008) has been prepared by Technical Committee ISO/TC 159 “Erg
21、onomics“ in collaboration with Technical Committee CEN/TC 122 “Ergonomics” the secretariat of which is held by DIN. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by January 2009, and conflicting na
22、tional standards shall be withdrawn at the latest by January 2009. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent rights. According to the CE
23、N/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
24、Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. Endorsement notice The text of ISO 11064-5:2008 has been approved by CEN as a EN ISO 11064-5:2008 without any modification. Introduction This part of ISO 11064 pr
25、esents principles and processes to be adopted when designing the human-system interface of a control centre. These interface considerations are relevant for operators, supervisors and maintainers of systems. It is intended for use by individuals such as project managers, purchasers, systems designer
26、s, specifiers and those developing operator interfaces. The purpose of this part of ISO 11064 is to maximize the safe, reliable, efficient and comfortable use of displays and controls in control centre applications. To this end, rules and recommendations based upon ergonomic findings are established
27、 for selecting the appropriate display and control types, structuring and presenting information on screens and shared off-workstation displays, and establishing control and dialogue procedures. This part of ISO 11064 focuses on the main principles for the selection, design and implementation of con
28、trols, displays and human-system interactions for control room operation and supervision. The wide range of control and displays used in control rooms and the fast changes in technology make it impracticable to provide requirements meeting all situations. The approach adopted here is to identify gen
29、eral principles of good practice that will need to be supported by information accessed from human factors publications and other ergonomics standards. The use of displays and controls in control centres differs from that typically found in offices and other non-control situations. Control centre ac
30、tivities are characterized by: being driven by externally controlled events occurring within the process; requiring an appropriate human response in real time human reactions that are inadequate or too late can cause environmental damage, serious personal injury (e.g. safety-critical situations), eq
31、uipment damage, lost production, decreased output quality or pollution of the environment; controlling the dynamic behaviours of high-energy or hazardous physical and chemical processes; involving information derived from a variety of sources; including the monitoring of many complex process variabl
32、es typically presented via multiple parallel visual and auditory devices; involving team work with resources both within and outside the control room. For these reasons, the standards required in a control environment can need to be more stringent than those of the typical office environment (i.e. a
33、s covered by ISO 9241). 5 EN ISO 11064-5:2008 (E) DIN EN ISO 11064-5:2008-10 This part ISO 11064 defines principles and specifies requirements to be applied when determining the most appropriate displays and controls for control room functions. Thus, the application of this part of ISO 11064 ought t
34、o be of benefit to operators, operating companies, equipment purchasers, interface designers, manufacturers and engineering firms as outlined below. Operators and operating companies Communication between operators and equipment will be more uniform across plants to which the standard is applied. Th
35、is can reduce training burdens and facilitate job rotations. Operator stress, and situation-induced operator errors, can be reduced, thus improving operator efficiency and job satisfaction. Purchasers of equipment The buyer has standard criteria to use in judging and selecting any man-machine interf
36、ace under consideration and the material can be included in procurement requirements. Tighter control of procurement offers project managers a reduction of risk. Manufacturers of displays and controls This part of ISO 11064 provides an agreed baseline from which manufacturers can develop and/or offe
37、r products. Engineering firms Engineering firms or departments can reference a common set of guidelines and principles in the selection and application of displays and controls to fit their particular needs. This part of ISO 11064 also offers engineers and product developers advice in the design of
38、displays and controls. 6 DIN EN ISO 11064-5:2008-10 EN ISO 11064-5:2008 (E) SAFETY PRECAUTIONS Many of the topics covered by this part of ISO 11064 relate to safety-critical matters. It may be advisable to seek professional advice in the interpretation of requirements and the selection of appropriat
39、e solutions. 1 Scope This part of ISO 11064 presents principles and gives requirements and recommendations for displays, controls, and their interaction, in the design of control-centre hardware and software. 2 Normative references The following referenced documents are indispensable for the applica
40、tion of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. ISO 9241-12, Ergonomic requirements for office work with visual display terminals (VDTs) Part 12: Presentation of inf
41、ormation ISO 11064-1, Ergonomic design of control centres Part 1: Principles for the design of control centres ISO 11064-7, Ergonomic design of control centres Part 7: Principles for the evaluation of control centres ISO 13407, Human-centred design processes for interactive systems 3 Terms and defin
42、itions For the purposes of this document, the following terms and definitions apply. 3.1 alarm high priority alert used to attract the operators attention to important deviations or abnormal events in system operation 3.2 alert method by which operators are notified of system events requiring a reac
43、tion or response 3.3 analogue display display in which the status information is shown as a function of length, angle or other dimension NOTE 1 In the case of visual displays, the information may be shown as a function of pointer deflection, length of a bar graph, or similar visual quantity. 7 EN IS
44、O 11064-5:2008 (E) DIN EN ISO 11064-5:2008-10 NOTE 2 Adapted from ISO 9355-2:1999, definition 3.8. EXAMPLE A physical variable (e.g. temperature) is represented by a bar. Its length corresponds to the current value of the variable. 3.4 brightness attribute of visual sensation associated with the amo
45、unt of light emitted from a given area NOTE It is the subjective correlate of luminance. See ISO/CIE 8995-1. 3.5 code technique for representing information by a system of alphanumeric characters, graphical symbols or visual techniques (e.g. font, colour or highlighting) ISO 9241-12 3.6 coding proce
46、dure within the design process by which categories of information are allocated to elements of a code alphabet NOTE These categories of information include the operation modes of machines (i.e. ON, OFF, standby, in alarm) and the kinds of media within the pipes or vessels of a plant. EXAMPLE Alphabe
47、t, shape, colour or size. 3.7 control, verb purposeful action to affect an intended change in the system or equipment EXAMPLE Adjusting set-point, changing the operation mode from ON to OFF. 3.8 control, noun device that directly responds to an action of the operator, e.g. by the operator applying p
48、ressure NOTE See also process control (3.25). EXAMPLE Push button, mouse, track ball. 3.9 control room core functional entity, and its associated physical structure, where control room operators are stationed to carry out centralized control, monitoring and administrative responsibilities ISO 11064-
49、3 3.10 control room operator individual whose primary duties relate to the conduct of monitoring and control functions, usually at a control workstation, either on their own or in conjunction with other personnel both within the control room or outside ISO 11064-3 3.11 control workstation single or multiple working position, including all equipment such as computers and communication terminals and furniture at which control and monitoring functions are conducted ISO 11064-3 8 DIN EN ISO 11064-5:2008-10 EN ISO 1
