1、May 2016 English price group 15No part of this translation may be reproduced without prior permission ofDIN Deutsches Institut fr Normung e. V., Berlin. Beuth Verlag GmbH, 10772 Berlin, Germany,has the exclusive right of sale for German Standards (DIN-Normen).ICS 03.080.20!%SM3“2484216www.din.deDIN
2、EN ISO 17100Translation Services Requirements for translation services (ISO 17100:2015);English version EN ISO 17100:2015,English translation of DIN EN ISO 17100:2016-05bersetzungsdienstleistungen Anforderungen an bersetzungsdienstleistungen (ISO 17100:2015);Englische Fassung EN ISO 17100:2015,Engli
3、sche bersetzung von DIN EN ISO 17100:2016-05Services de traduction Exigences relatives aux services de traduction (ISO 17100:2015);Version anglaise EN ISO 17100:2015,Traduction anglaise de DIN EN ISO 17100:2016-05SupersedesDIN EN 15038:2006-08www.beuth.deDocument comprises 28 pagesDTranslation by DI
4、N-Sprachendienst.In case of doubt, the German-language original shall be considered authoritative.04.16 DIN EN ISO 17100:2016-05 2 A comma is used as the decimal marker. National foreword This document (EN ISO 17100:2015) has been prepared by Technical Committee ISO/TC 37 “Terminology and other lang
5、uage and content resources”, Subcommittee SC 5, “Translation, interpreting and related technology”. In the parallel voting procedure under the Vienna Agreement, it has been adopted as EN ISO 17100:2015 and constitutes a revision of EN 15038:2006. Within the CEN structure, the project is allocated to
6、 CEN/SS A07 “Translation and interpretation services” that currently has no active working group. The responsible German body involved in its preparation was DIN-Normenausschuss Terminologie (DIN Standards Committee Terminology), Working Committee NA 105-00-03 AA bersetzungs- und Dolmetschdienstleis
7、tungen. Within the DIN structure, the project has been shifted from the disbanded Normenausschuss Gebrauchstauglichkeit und Dienstleistungen (Performance Capability and Services Standards Committee) to DIN-Normenausschuss Terminologie that, in 2011, reactivated its Working Committee NA 105-00-03 AA
8、with the new title bersetzungs- und Dolmetschdienstleistungen. The DIN Standards corresponding to the International Standards and publications referred to in this document are as follows: ISO 9000:2005 DIN EN ISO 9000:2005-12 ISO/IEC 17000:2004 DIN EN ISO/IEC 17000:2005-03 ISO/IEC 17050-1:2004 DIN E
9、N ISO/IEC 17050-1:2010-08 ISO/IEC 17050-2:2004 DIN EN ISO/IEC 17050-2:2005-01 ISO/IEC Guide 68:2002 DIN V 55391:2003-06 Amendments This standard differs from DIN EN 15038:2006-08 as follows: a) the structure of the standard has been substantially changed; the general translation process is now prese
10、nted as a chronological sequence of all process parts involved: pre-production processes and activities, production processes, and post-production processes; b) the range of terms and definitions has been considerably extended to cover the multiple topics separately, such as services, technology, la
11、nguage and content, and parties and processes involved; c) the required translator competences now also include competence in the relevant domain; d) evidence of adequate translator qualifications may now also be provided by an official certificate issued by a government agency; e) the required comp
12、etences of translation project managers are clearly defined; f) the use of translation technology and translation tools is explicitly mentioned; g) the focus on the “requirements for the project management of translation services” has been increased; h) requirements for the handling of client feedba
13、ck have been specified. Previous editions DIN EN 15038: 2006-08 DIN EN ISO 17100:2016-05 3 National Annex NA (informative) Bibliography DIN EN ISO 9000:2005-12, Quality management systems Fundamentals and vocabulary DIN EN ISO/IEC 17000:2005-03, Conformity assessment Vocabulary and general principle
14、s DIN EN ISO/IEC 17050-1:2010-08, Conformity assessment Suppliers declaration of conformity Part 1: General requirements DIN EN ISO/IEC 17050-2:2005-01, Conformity assessment Suppliers declaration of conformity Part 2: Supporting documentation DIN V 55391:2003-06, Arrangements for the recognition an
15、d acceptance of conformity assessment results (ISO/IEC Guide 68:2002) DIN EN ISO 17100:2016-05 4 This page is intentionally blank EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN ISO 17100 May 2015 ICS 01.020 Supersedes EN 15038:2006 English Version Translation Services - Requirements for transl
16、ation services (ISO 17100:2015) Services de traduction - Exigences relatives aux services de traduction (ISO 17100:2015) bersetzungsdienstleistungen - Anforderungen an bersetzungsdienstleistungen (ISO 17100:2015) This European Standard was approved by CEN on 20 March 2015. CEN members are bound to c
17、omply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENE
18、LEC Management Centre or to any CEN member. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the
19、 same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembo
20、urg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION C O M I T EUR O P EN D E NOR M A L I S ATI O N EUR O P I S C HES KOM I T E E F R NOR M UNG CEN-CENELEC Management Centre: Aven
21、ue Marnix 17, B-1000 Brussels 2015 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN ISO 17100:2015 E European foreword 3Introduction .51 Scope . 62 Terms and definitions . 62.1 Concepts related to translation and translation service
22、s 62.2 Concepts related to translation workflow and technology . 72.3 Concepts related to language and content 82.4 Concepts related to the people involved in translation services . 92.5 Concepts related to control of the translation service process 103 Resources 103.1 Human resources . 103.1.1 Gene
23、ral. 103.1.2 Responsibility for sub-contracted tasks . 103.1.3 Professional competences of translators . 113.1.4 Translator qualifications 113.1.5 Professional competences of revisers 113.1.6 Professional competences of reviewers . 113.1.7 Competence of translation project managers 123.1.8 Recording
24、 regular maintenance and updating of required competences . 123.2 Technical and technological resources 124 Pre-production processes and activities 124.1 General 124.2 Enquiry and feasibility 124.3 Quotation 124.4 Client-TSP agreement . 124.5 Handling of project-related client information 134.6 Proj
25、ect preparation 134.6.1 Administrative activities 134.6.2 Technical aspects of project preparation . 134.6.3 Linguistic specification 135 Production process . 145.1 General 145.2 Translation service project management . 145.3 Translation process 155.3.1 Translation . 155.3.2 Check . 155.3.3 Revision
26、 155.3.4 Review 165.3.5 Proofreading .165.3.6 Final verification and release . 166 Post-production processes166.1 Feedback 166.2 Closing administration 16Annex A (informative) ISO 17100 Translation workflow .17Annex B (informative) Agreements and project specifications .18Annex C (informative) Proje
27、ct registration and reporting .20Annex D (informative) Pre-production tasks .21Annex E (informative) Translation technology .22Annex F (informative) Non-exhaustive list of value added services .23Contents PageBibliography .24DIN EN ISO 17100:2016-05 EN ISO 17100:2015 (E) 2Foreword 4European foreword
28、 This document (EN ISO 17100:2015) has been prepared by Technical Committee ISO/TC 37 “Terminology and other language and content resources”. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by Novemb
29、er 2015, and conflicting national standards shall be withdrawn at the latest by November 2015. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent
30、 rights. This document supersedes EN 15038:2006. According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, F
31、ormer Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. Endorsement notice The text of ISO 171
32、00:2015 has been approved by CEN as EN ISO 17100:2015 without any modification. DIN EN ISO 17100:2016-05 EN ISO 17100:2015 (E)3 ForewordISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing Internati
33、onal Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with IS
34、O, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Par
35、t 1. In particular the different approval criteria needed for the different types of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).Attention is drawn to the possibility that some of the e
36、lements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of any patent rights identified during the development of the document will be in the Introduction and/or on the ISO list of patent declarations rece
37、ived (see www.iso.org/patents).Any trade name used in this document is information given for the convenience of users and does not constitute an endorsement.For an explanation on the meaning of ISO specific terms and expressions related to conformity assessment, as well as information about ISOs adh
38、erence to the WTO principles in the Technical Barriers to Trade (TBT) see the following URL: Foreword - Supplementary information.The committee responsible for this document is ISO/TC 37, Terminology and other language and content resources, Subcommittee SC 5, Translation, interpreting and related t
39、echnology.DIN EN ISO 17100:2016-05 EN ISO 17100:2015 (E) 4 IntroductionThis International Standard specifies requirements for all aspects of the translation process directly affecting the quality and delivery of translation services. It includes provisions for translation service providers (TSPs) co
40、ncerning the management of core processes, minimum qualification requirements, the availability and management of resources, and other actions necessary for the delivery of a quality translation service.This International Standard is intended for implementation by TSPs of any size. Conformity requir
41、es all the International Standards provisions to be met, but the methods of implementation may differ depending on the size and complexity of the organization and, in some cases, on the volume and complexity of the translation service being requested of the TSP.The following auxiliary verbs used in
42、this International Standard have the conventional usage assigned to them by ISO directives: shall used to indicate requirements strictly to be followed in order to conform to the document and from which no deviation is permitted; should used to indicate that, among several possibilities, one is reco
43、mmended as particularly suitable, without mentioning or excluding others, or that a certain course of action is preferred but not necessarily required; may used to indicate a course of action permissible within the limits of the document; can used for statements of possibility and capability, whethe
44、r material, physical, or causal.In this International Standard, the following convention in use has been adopted to provide clarity where there might otherwise be confusion of concept: references to “requirements” relate to provisions of this International Standard, other standards, or legal regulat
45、ion; references to “specifications” relate to provisions involving the translation service or project originating from the client, TSP, or other sources.DIN EN ISO 17100:2016-05 EN ISO 17100:2015 (E)5N1)National footnote: Applies to the German version only. N1)1 ScopeThis International Standard prov
46、ides requirements for the core processes, resources, and other aspects necessary for the delivery of a quality translation service that meets applicable specifications.Application of this International Standard also provides the means by which a translation service provider (TSP) can demonstrate con
47、formity of specified translation services to this International Standard and the capability of its processes and resources to deliver a translation service that will meet the clients and other applicable specifications.Applicable specifications can include those of the client, of the TSP itself, and
48、 of any relevant industry codes, best-practice guides, or legislation.The use of raw output from machine translation plus post-editing is outside the scope of this International Standard.This International Standard does not apply to interpreting services.2 Terms and definitionsFor the purposes of this document, the following terms and definitions apply.2.1 Concepts related to translation and translation services2.1.1translaterender source language content (2.3.2) into target language content (2.3.3) in written form2.1.2translationset of processes (2.1.4) to render source language content (
