1、September 2016 English price group 16No part of this translation may be reproduced without prior permission ofDIN Deutsches Institut fr Normung e. V., Berlin. Beuth Verlag GmbH, 10772 Berlin, Germany,has the exclusive right of sale for German Standards (DIN-Normen).ICS 13.180; 35.080; 35.180!%3w“256
2、1684www.din.deDIN EN ISO 9241-920Ergonomics of humansystem interaction Part 920: Guidance on tactile and haptic interactions (ISO 9241920:2009);English version EN ISO 9241920:2016,English translation of DIN EN ISO 9241-920:2016-09Ergonomie der MenschSystemInteraktion Teil 920: Anleitung zu taktilen
3、und haptischen Interaktionen (ISO 9241920:2009);Englische Fassung EN ISO 9241920:2016,Englische bersetzung von DIN EN ISO 9241-920:2016-09Ergonomie de linteraction hommesystme Partie 920: Lignes directrices relatives aux interactions tactiles et haptiques (ISO 9241920:2009);Version anglaise EN ISO 9
4、241920:2016,Traduction anglaise de DIN EN ISO 9241-920:2016-09www.beuth.deDocument comprises 35 pagesDTranslation by DIN-Sprachendienst.In case of doubt, the German-language original shall be considered authoritative.09.16 DIN EN ISO 9241-920:2016-09 2 A comma is used as the decimal marker. National
5、 foreword This document (EN ISO 9241-920:2016) has been prepared by Technical Committee ISO/TC 159 “Ergonomics”, Subcommittee SC 4 “Ergonomics of human-system interaction”, Working Group WG 9 “Tactile and haptic interaction” in collaboration with Technical Committee CEN/TC 122 “Ergonomics” (Secretar
6、iat: DIN, Germany). The responsible German body involved in its preparation was DIN-Normenausschuss Ergonomie (DIN Standards Committee Ergonomics), Working Committee NA 023-00-04 GA Gemeinschaftsarbeitsausschuss NAErg/NIA: Ergonomie fr Informationsverarbeitungssysteme. ISO 9241 was originally develo
7、ped as a seventeen-part International Standards series on the ergonomics requirements for office work with visual display terminals. As part of the standards review process, a major restructuring of the ISO 9241 series was agreed to broaden its scope, to incorporate other relevant standards and to m
8、ake it more usable. An overview of the revised ISO 9241 series is given in Annex A. EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN ISO 9241-920 July 2016 ICS 13.180; 35.180 English Version Ergonomics of human-system interaction Part 920: Guidance on tactile and haptic interactions (ISO 9241-92
9、0:2009) Ergonomie de linteraction homme-systme Partie 920: Lignes directrices relatives aux interactions tactiles et haptiques (ISO 9241-920:2009) Ergonomie der Mensch-System-Interaktion Teil 920: Anleitung zu taktilen und haptischen Interaktionen (ISO 9241-920:2009) This European Standard was appro
10、ved by CEN on 12 June 2016. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national st
11、andards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and
12、 notified to the CEN-CENELEC Management Centre has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungar
13、y, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG CEN-CENELE
14、C Management Centre: Avenue Marnix 17, B-1000 Brussels 2016 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN ISO 9241-920:2016 EEN ISO 9241-920:2016 (E) 2 Contents Page European foreword . 5 Foreword 6 Introduction 8 1 Scope 9 2 App
15、lying ISO 9241-920 . 9 2.1 Recommendations 9 2.2 Evaluation of products 9 3 Tactile/haptic inputs, outputs, and/or combinations 10 3.1 General guidance on tactile/haptic inputs, outputs and/or combinations 10 3.1.1 Optimizing performance . 10 3.1.2 Providing accessible information on tactile/haptic
16、elements . 10 3.1.3 Providing contextual information . 10 3.1.4 Using consistent labels . 10 3.1.5 Identifying system state . 11 3.1.6 Minimizing fatigue . 11 3.1.7 Providing alternative input methods 11 3.1.8 Maintaining coherence between modalities 11 3.1.9 Combining modalities . 12 3.1.10 Present
17、ing realistic experiences 12 3.1.11 Isolation of individual interface elements 12 3.2 Intentional individualization . 13 3.2.1 Enabling users to change modalities . 13 3.2.2 Enabling force feedback override 13 3.2.3 Enabling users to individualise tactile parameters . 13 3.3 Unintentional user perce
18、ptions 13 3.3.1 Limiting acoustic output of tactile/haptic display . 13 3.3.2 Limiting heat gain of contact surface 13 3.3.3 Avoiding sensory adaptation . 14 3.3.4 Recovering from sensory adaptation 14 3.3.5 Avoiding unintended perceptual illusions 14 3.3.6 Preventing temporal masking . 14 4 Attribu
19、tes of tactile and haptic encoding of information 14 4.1 High level guidance on tactile/haptic encoding of information 14 4.1.1 Using familiar tactile/haptic patterns 14 4.1.2 Making tactile/haptic encoding obvious . 14 4.1.3 Conformity to user expectations 15 4.1.4 Using sensory substitution . 15 4
20、.1.5 Using appropriate spatial addressability and resolution . 15 4.1.6 Using tactile apparent location . 15 4.1.7 Using distal body parts for high spatial resolution 15 4.1.8 Using higher addressability for trained users . 15 4.1.9 Using tactile apparent motion . 15 4.1.10 Preventing spatial maskin
21、g 16 DIN EN ISO 9241-920:2016-09 EN ISO 9241-920:2016 (E) 3 4.2 Guidance on specific tactile/haptic attributes for encoding information . 16 4.2.1 Selecting dimensions for encoding information . 16 4.2.2 Discriminating between attribute values 17 4.2.3 Limiting the number of attribute values 17 4.2.
22、4 Combining properties . 17 4.2.5 Limiting complexity . 17 4.2.6 Encoding by object shape . 17 4.2.7 Encoding information by temporal pattern 17 4.2.8 Encoding information using vibration amplitude 17 4.2.9 Encoding information by vibration frequency . 18 4.2.10 Encoding by location . 18 4.2.11 Enco
23、ding by temperature 18 4.2.12 Encoding by thermal conductivity 18 4.2.13 Identifying information values 18 5 Content-specific encoding . 19 5.1 Encoding and text data . 19 5.2 Encoding and using graphical data 19 5.2.1 Displaying tactile/haptic graphics . 19 5.2.2 Using grids on tactile graphs 19 5.
24、2.3 Using landmarks in tactile maps . 19 5.2.4 Providing scales for tactile maps 19 5.3 Encoding and using controls . 20 5.3.1 Using tactile/haptic controls 20 5.3.2 Using size and spacing of controls to avoid accidental activation 20 5.3.3 Avoiding difficult control actions 20 5.3.4 Using force to
25、avoid accidental activation . 20 5.3.5 Interacting with controls . 20 6 Design of tactile/haptic objects and space 21 6.1 Tactile/haptic display spaces . 21 6.1.1 Ease of perceiving multiple tactile/haptic objects . 21 6.1.2 Ease of identifying adjacent tactile/haptic objects 21 6.1.3 Maintaining se
26、paration between surfaces of objects 21 6.1.4 Separating tactile/haptic elements 22 6.1.5 Avoiding empty spaces . 22 6.1.6 Avoiding volume limits . 22 6.1.7 Avoiding falling out of the tactile/haptic space . 22 6.2 Objects 22 6.2.1 Using appropriate object size . 22 6.2.2 Creating discriminable tact
27、ile/haptic symbols . 22 6.2.3 Creating tactile/haptic symbols from visual symbols . 23 6.2.4 Tactile/haptic object angles . 23 6.2.5 Tactile/haptic object corners . 23 7 Interaction . 23 7.1 Navigating tactile/haptic space . 23 7.1.1 Providing navigation information 23 7.1.2 Supporting path planning
28、 23 7.1.3 Providing well-designed paths 23 7.1.4 Making landmarks easy to identify and recognise . 23 7.1.5 Providing appropriate navigation techniques . 23 7.1.6 Providing navigational aids 24 7.1.7 Understanding the tactile/haptic space . 24 7.1.8 Supporting exploratory strategies (procedures) 24
29、DIN EN ISO 9241-920:2016-09 EN ISO 9241-920:2016 (E) 4 7.2 Reconfiguration 24 7.2.1 Reconfiguring the tactile/haptic space 24 7.3 Interaction techniques . 25 7.3.1 Implementing interaction techniques 25 7.3.2 Avoiding unintended oscillation 25 Annex A (informative) Overview of the ISO 9241 series .
30、26 Bibliography . 30 DIN EN ISO 9241-920:2016-09 EN ISO 9241-920:2016 (E) 5 European foreword The text of ISO 9241-920:2009 has been prepared by Technical Committee ISO/TC 159 “Ergonomics” of the International Organization for Standardization (ISO) and has been taken over as EN ISO 9241-920:2016 by
31、Technical Committee CEN/TC 122 “Ergonomics” the secretariat of which is held by DIN. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by January 2017, and conflicting national standards shall be withd
32、rawn at the latest by January 2017. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent rights. According to the CEN-CENELEC Internal Regulations,
33、 the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, La
34、tvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. Endorsement notice The text of ISO 9241-920:2009 has been approved by CEN as EN ISO 9241-920:2016 without any modification. DIN EN ISO 92
35、41-920:2016-09 Foreword ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subjec
36、t for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC)
37、 on all matters of electrotechnical standardization. International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2. The main task of technical committees is to prepare International Standards. Draft International Standards adopted by the technical committee
38、s are circulated to the member bodies for voting. Publication as an International Standard requires approval by at least 75 % of the member bodies casting a vote. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be he
39、ld responsible for identifying any or all such patent rights. ISO 9241-920 was prepared by Technical Committee ISO/TC 159, Ergonomics, Subcommittee SC 4, Ergonomics of human-system interaction. ISO 9241 consists of the following parts, under the general title Ergonomic requirements for office work w
40、ith visual display terminals (VDTs): Part 1: General introduction Part 2: Guidance on task requirements Part 4: Keyboard requirements Part 5: Workstation layout and postural requirements Part 6: Guidance on the work environment Part 9: Requirements for non-keyboard input devices Part 11: Guidance on
41、 usability Part 12: Presentation of information Part 13: User guidance Part 14: Menu dialogues Part 15: Command dialogues Part 16: Direct manipulation dialogues Part 17: Form filling dialogues ISO 9241 also consists of the following parts, under the general title Ergonomics of human-system interacti
42、on: Part 20: Accessibility guidelines for information/communication technology (ICT) equipment and services Part 110: Dialogue principles Part 151: Guidance on World Wide Web user interfaces 6 DIN EN ISO 9241-920:2016-09 EN ISO 9241-920:2016 (E) Part 171: Guidance on software accessibility Part 210:
43、 Human-centred design for interactive systems Part 300: Introduction to electronic visual display requirements Part 302: Terminology for electronic visual displays Part 303: Requirements for electronic visual displays Part 304: User performance test methods for electronic visual displays Part 305: O
44、ptical laboratory test methods for electronic visual displays Part 306: Field assessment methods for electronic visual displays Part 307: Analysis and compliance test methods for electronic visual displays Part 308: Surface-conduction electron-emitter displays (SED) Technical Report Part 309: Organi
45、c light-emitting diode (OLED) displays Technical Report Part 400: Principles and requirements for physical input devices Part 410: Design criteria for products for physical input devices Part 920: Guidance on tactile and haptic interactions The following parts are under preparation: Part 100: Introd
46、uction to standards related to software ergonomics Part 129: Guidance on software individualization Part 420: Selection procedures for physical input devices Part 910: Framework for tactile and haptic interaction Forms-based dialogues and design guidance for interactive voice response (IVR) applicat
47、ions are to form the subjects of future parts 143 and 154. 7 DIN EN ISO 9241-920:2016-09 EN ISO 9241-920:2016 (E) Introduction Tactile and haptic interactions are becoming increasingly important as candidate interaction modalities in computer systems such as special-purpose computing environments (e
48、.g. simulation) and in assistive technologies. While considerable research exists, a lack of ergonomic standards in this area could result in systems being developed without sufficient concern for either ergonomics or interoperability, leading to serious ergonomic difficulties for users of multiple,
49、 incompatible or conflicting tactile/haptic devices/applications. This part of ISO 9241 provides ergonomics recommendations for tactile and haptic hardware and software interactions, including guidance related to the design and evaluation of hardware, software, and combinations of hardware and software interactions. The guidelines are not technology-dependent
