1、April 2013 Translation by DIN-Sprachendienst.English price group 20No part of this translation may be reproduced without prior permission ofDIN Deutsches Institut fr Normung e. V., Berlin. Beuth Verlag GmbH, 10772 Berlin, Germany,has the exclusive right of sale for German Standards (DIN-Normen).ICS
2、03.080.20; 97.200.10!$L4“1974117www.din.deDDIN ISO 20121Event sustainability management systems Requirements with guidance for use (ISO 20121:2012),English translation of DIN ISO 20121:2013-04Nachhaltiges Veranstaltungsmanagement Anforderungen mit Anleitung zur Anwendung (ISO 20121:2012),Englische b
3、ersetzung von DIN ISO 20121:2013-04Systmes de management responsable appliqus lactivit vnementielle Exigences et recommandations de mise en oeuvre (ISO 20121:2012),Traduction anglaise de DIN ISO 20121:2013-04www.beuth.deIn case of doubt, the German-language original shall be considered authoritative
4、.Document comprises 47 pages03.13 A comma is used as the decimal marker. Contents Page National foreword .3 Introduction .4 1 Scope .6 2 Normative references .6 3 Terms and definitions 6 4 Context of the organization 12 4.1 Understanding of the organization and its context 12 4.2 Understanding the n
5、eeds and expectations of interested parties . 12 4.3 Determining the scope of the event sustainability management system 13 4.4 Event sustainability management system 13 4.5 Sustainable development principles, statement of purpose and values . 13 5 Leadership 14 5.1 Leadership and commitment 14 5.2
6、Policy 14 5.3 Organizational roles, responsibilities and authorities 15 6 Planning 15 6.1 Actions to address risks and opportunities . 15 6.2 Event sustainability objectives and how to achieve them 16 7 Support . 17 7.1 Resources 17 7.2 Competence . 17 7.3 Awareness 18 7.4 Communication . 18 7.5 Doc
7、umented information 19 8 Operation 20 8.1 Operational planning and control 20 8.2 Dealing with modified activities, products or services . 20 8.3 Supply chain management . 20 9 Performance evaluation 21 9.1 Performance against governing principles of sustainable development 21 9.2 Monitoring, measur
8、ement, analysis and evaluation 21 9.3 Internal audit 21 9.4 Management review 22 10 Improvement 23 10.1 Nonconformity and corrective action 23 10.2 Continual improvement 23 Annex A (informative) Guidance on planning and implementing this International Standard . 24 Annex B (informative) Supply chain
9、 management . 40 Annex C (informative) Evaluation . 44 Bibliography . 47 2DIN ISO 20121:2013-04 National foreword The text of ISO 20121:2012 has been prepared by Project Committee ISO/PC 250 “Sustainability in event management” (Secretariat: BSI, United Kingdom/ABNT, Brazil). The responsible German
10、body involved in its preparation was the Normenausschuss Dienstleistungen (Services Standards Committee), Working Committee NA 159-01-14 AA Nachhaltiges Veranstaltungsmanage-ment. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights oth
11、er than those identified above. DIN and/or DKE shall not be held responsible for identifying any or all such patent rights. Implementing measures for sustainable development in the event management sector requires more than just compliance with regulatory obligations. Many event organizers go beyond
12、 their duties and voluntarily introduce an event sustainability management system. This management standard lays down a methodology for a sustainability management system in which the organization sets itself objectives for a sustainable event management, the implementation of which can be monitored
13、, and in which there is continual improvement. This standard deals with the management of events. Before this standard is applied, the responsible Working Committee recommends that it be determined whether or not the standard truly provides the best possibility for the particular organization in que
14、stion to ensure the sustainability of its activities. Instead, it might be more appropriate to implement a comprehensive environmental management system such as the EUs Eco- Management and Audit Scheme (EMAS) or as described in the International Standards ISO 14001 and ISO 14004. This would mean tha
15、t all of an organizations activities would be examined in terms of environmental and sustainability aspects and not just those in the events sector. Both approaches are closely related in terms of methodology. Attention is brought to the fact that applying this standard does not require auditing by
16、a third party. Rather, according to the standard it is deemed sufficient to carry out an internal audit (first party audit) to establish compliance. Each user of this standard should decide whether or not external consultants or auditors should be involved. However, the long-term integration of sust
17、ainability elements in the organization of events on a day-to-day basis is not possible if staff at all levels do not have a common understanding of the challenges of sustainability and regularly address these challenges in all aspects of their work. 3DIN ISO 20121:2013-04 Introduction Events are so
18、metimes, by their nature, high profile and transient, with both positive and negative social, economic and environmental impacts. This International Standard has been drafted to help organizations and individuals improve the sustainability of their event-related activities. This International Standa
19、rd specifies the requirements of an event sustainability management system to improve the sustainability of events. It is applicable to all types and sizes of organizations involved in the design and delivery of events and accommodates diverse geographical, cultural and social conditions. At the sam
20、e time it requires organizations to recognize their relationship with and impact on society and societys expectations of events. A management system standard challenges an organization to improve its process and thinking to lead to continual performance improvement and allows the organization the fl
21、exibility to be more creative about the delivery of event-related activities without detracting from the aim of the event. A management system standard is not a checklist or a reporting framework or a method of evaluating event sustainability performance. This International Standard is intended to b
22、e applied flexibly and will allow organizations that have not formally addressed sustainable development to start to implement an event sustainability management system. Organizations with existing management systems will be able to integrate the requirements of this International Standard into thei
23、r existing systems. All organizations will benefit from the process of continual improvement over time. The complexity of the system and the extent of documentation and the resources devoted to it will be proportional to its defined scope, the size of the organization and the nature of the organizat
24、ions activities, products and services. This is particularly the case for small and medium sized enterprises. The success of the system depends on commitment from all levels and functions, especially from top management. In addition, in order for such a management system to be successful, it needs t
25、o be flexible and integrated within the event management process and not just regarded as a component to be added on. For maximum effectiveness, its influence needs to extend throughout the supply chain, as well as the identified stakeholders. Figure 1 provides an overview of the event sustainabilit
26、y management system model for this International Standard. This International Standard can be used to prove compliance, as detailed in the Scope. Event sustainability management systems Requirements with guidance for use 4DIN ISO 20121:2013-04 (4.2)(4.3)(4.5)(5.2)(5.3)Figure 1 Event sustainability m
27、anagement system model for this International Standard 5DIN ISO 20121:2013-04 1 Scope This International Standard specifies requirements for an event sustainability management system for any type of event or event-related activity, and provides guidance on conforming to those requirements. This Inte
28、rnational Standard is applicable to any organization that wishes to: establish, implement, maintain and improve an event sustainability management system; ensure that it is in conformity with its stated sustainable development policy; demonstrate voluntary conformity with this International Standard
29、 by first party (self-determination and self-declaration), second party (confirmation of conformance by parties having an interest in the organization, such as clients, or by other persons on their behalf), or an independent third party (e.g. a certification body). This International Standard has be
30、en designed to address the management of improved sustainability throughout the entire event management cycle. Additional guidance and information is provided in the annexes to support its implementation. 2 Normative references There are no normative references. 3 Terms and definitions For the purpo
31、ses of this document, the following terms and definitions apply. 3.1 organization person or group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives (3.6) Note 1 to entry: The concept of organization includes, but is not limited to, so
32、le-trader, company, corporation, firm, enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not, public or private. Note 2 to entry: For organizations with more than one operating unit, a single operating unit may be defined as an organi
33、zation. 6DIN ISO 20121:2013-04 3.2 sustainability degree of sustainable development (3.3) in the context of the organization (3.1) or event (3.8) 3.3 sustainable development development that meets the needs of the present without compromising the ability of future generations to meet their own needs
34、 Note 1 to entry: The process provides an enduring, balanced approach to economic activity, environmental responsibility and social progress. Note 2 to entry: Sustainable development is about integrating the goals of a high quality of life, health and prosperity with social justice and maintaining t
35、he earths capacity to support life in all its diversity. These social, economic and environmental goals are interdependent and mutually reinforcing. Sustainable development can be treated as a way of expressing the broader expectations of society as a whole. SOURCE: ISO 26000:2010, 2.23, modified No
36、te 1 to entry has been added. 3.4 risk effect of uncertainty Note 1 to entry: An effect is a deviation from the expected positive or negative. Note 2 to entry: Uncertainty is the state, even partial, of deficiency of information related to, understanding or knowledge of, an event, its consequence, o
37、r likelihood. Note 3 to entry: Risk is often characterized by reference to potential “events” (as defined in ISO Guide 73:2009, 3.5.1.3) and “consequences” (as defined in ISO Guide 73:2009, 3.6.1.3), or a combination of events and consequences. Note 4 to entry: Risk is often expressed in terms of a
38、combination of the consequences of an event (including changes in circumstances) and the associated “likelihood” (as defined in ISO Guide 73:2009, 3.6.1.1) of occurrence. Note 5 to entry: In Notes 3 and 4 to entry, the term “event” does not refer to the term “event” as defined in 3.8. 3.5 policy int
39、entions and direction of an organization (3.1) as formally expressed by its top management (3.25) 3.6 objective result to be achieved Note 1 to entry: An objective can be strategic, tactical, or operational. Note 2 to entry: Objectives can relate to different disciplines (such as financial, health a
40、nd safety, and environmental goals) and can apply at different levels such as strategic, organization-wide, project, product and process (3.27). An objective can be expressed in other ways, e.g. as an intended outcome, a purpose, an operational criterion, as an event sustainability objective or by t
41、he use of other words with similar meaning (e.g. aim, goal, or target). Note 3 to entry: An objective can be expressed in other ways, e.g. as an intended outcome, a purpose, an operational criterion, as an event sustainability objective or by the use of other words with similar meaning (e.g. aim, go
42、al, or target). Note 4 to entry: In the context of event sustainability management systems standards, event sustainability objectives are set by the organization, consistent with the event sustainability policy, to achieve specific results. 7DIN ISO 20121:2013-04 3.7 target detailed performance requ
43、irement, applicable to the organization, that arises from the objectives (3.6) and that needs to be set and met in order to achieve those objectives Note 1 to entry: Targets may apply to an organizations activities, products or services. They may also apply to events (3.8) in whole or in part. SOURC
44、E: ISO 14001:2004, 3.12, modified Term has been shortened from “environmental target”; Note 1 to entry has been added. 3.8 event planned gathering with respect to time and a place where an experience is created and/or a message is communicated 3.9 event management cycle stages and activities of an e
45、vent (3.8) (including products and services involved), from research, conception and planning through to implementation, review and post-event activities 3.10 event organizer entity that produces and/or manages all or some aspects of an event (3.8) Note 1 to entry: An event organizer can be a compan
46、y, a body or an organization (3.1). Note 2 to entry: The event organizer is not necessarily the event owner (3.11). 3.11 event owner entity that commissions the event (3.8) Note 1 to entry: For the purposes of this International Standard, the event owner could be the event organizer (3.10). 3.12 end
47、 user user taking the role of consumer EXAMPLE Being at the end of a value or delivery chain. 3.13 attendee organization and/or individual that takes part in an event (3.8) for the primary purpose of receiving services or content 3.14 participant organization (3.1) and/or individual that takes an ac
48、tive part in the contents of an event (3.8) 3.15 accessibility usability of a product, service, environment or facility by people with the widest range of capabilities Note 1 to entry: This definition is related to the fundamental principle of universal accessibility in the United Nations Convention
49、 on the Rights of Persons with Disabilities13, which outlines the requirements to be fulfilled by environments, processes, goods, products and services, objects, instruments, tools and devices in order to be understandable, usable and viable for all people in safe and comfortable conditions, and as independently and naturally as possible. 8DIN ISO 20121:2013-04 Note 2 to entry: This definition also refers to ISO 26800, which states the extent to which product
