1、BS EN 12507:2005ICS 03.080.20; 03.100.10; 03.120.10; 03.220.01NO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAWBRITISH STANDARDTransportation services Guidance notes on the application of EN ISO 9001:2000 to the road transportation, storage, distribution and railway goods indust
2、riesThis British Standardwas published under theauthority of the StandardsPolicy and StrategyCommittee on 31 March2010. BSI 2010ISBN 978 0 580 53848 3Amendments/corrigenda issued since publicationDate CommentsBS EN 12507:2005National forewordThis British Standard is the UK implementation of EN 12507
3、:2005. Itsupersedes BS EN 12507:2000 which is withdrawn.The UK participation in its preparation was entrusted to TechnicalCommittee TW/2, Transport logistics and services.A list of organizations represented on this committee can be obtained onrequest to its secretary.This publication does not purpor
4、t to include all the necessary provisionsof a contract. Users are responsible for its correct application.Compliance with a British Standard cannot confer immunityfrom legal obligations.BS EN 12507:2005EUROPEAN STANDARDNORME EUROPENNEEUROPISCHE NORMEN 12507September 2005ICS 03.080.20; 03.100.10 Supe
5、rsedes EN 12507:1999 English VersionTransportation services - Guidance notes on the application ofEN ISO 9001:2000 to the road transportation, storage,distribution and railway goods industriesServices de transport - Conseils relatifs lapplication delEN ISO 9001:2000 aux industries du transport routi
6、er, dustockage et de la distributionDienstleistungen im Transportwesen - Leitfaden zurAnwendung von EN ISO 9001:2000 auf den Straen- undSchienengterverkehr, die Lagerhaltung und dieVerteilerindustrieThis European Standard was approved by CEN on 8 August 2005.CEN members are bound to comply with the
7、CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the Central Secretariat or to
8、 any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the Central Secretariat has the same status as the officialversions.CE
9、N members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia,Slovenia, Spain, Sweden, Switzerland and
10、 United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMIT EUROPEN DE NORMALISATIONEUROPISCHES KOMITEE FR NORMUNGManagement Centre: rue de Stassart, 36 B-1050 Brussels 2005 CEN All rights of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No. EN 12507:2005:
11、 EBS EN 12507:2005EN 12507:2005 (E) 2 Contents Page Foreword 4 Introduction5 1 Scope .6 2 Normative references .6 3 Terms and definitions.6 4 Quality management system6 4.1 General requirements .6 4.2 Documentation requirements 7 4.2.1 General 7 4.2.2 Quality manual 7 4.2.3 Control of documents.7 4.
12、2.4 Control of records.7 5 Management responsibility8 5.1 Management commitment8 5.2 Customer focus.8 5.3 Quality policy 8 5.4 Planning.8 5.4.1 Quality objectives .8 5.4.2 Quality management system planning8 5.5 Responsibility, authority and communication8 5.5.1 Responsibility and authority8 5.5.2 M
13、anagement representative.8 5.5.3 Internal communication9 5.6 Management review 9 5.6.1 General 9 5.6.2 Review input9 5.6.3 Review output .9 6 Resource management.9 6.1 Provision of resources .9 6.2 Human resources9 6.2.1 General 9 6.2.2 Competence, awareness and training.9 6.3 Infrastructure.9 6.4 W
14、ork environment.9 7 Product realization10 7.1 Planning of product realization10 7.2 Customer-related processes10 7.2.1 Determination of requirements related to the product.10 7.2.2 Review of requirements related to the product 10 7.2.3 Customer communication11 7.3 Design and development11 7.3.1 Desi
15、gn and development planning11 7.3.2 Design and development inputs 11 7.3.3 Design and development outputs11 7.3.4 Design and development review11 7.3.5 Design and development verification11 7.3.6 Design and development validation 11 7.3.7 Control of design and development changes.11 7.4 Purchasing 1
16、1 BS EN 12507:2005BS EN 12507:2005EN 12507:2005 (E) 3 7.4.1 Purchasing process11 7.4.2 Purchasing information13 7.4.3 Verification of purchased product.13 7.5 Production and service provision .13 7.5.1 Control of production and service provision13 7.5.2 Validation of processes for production and ser
17、vice provision .13 7.5.3 Identification and traceability.13 7.5.4 Customer property13 7.5.5 Preservation of product14 7.6 Control of monitoring and measuring devices.14 8 Measurement, analysis and improvement 14 8.1 General 14 8.2 Monitoring and measurement14 8.2.1 Customer satisfaction 14 8.2.2 Int
18、ernal audit .14 8.2.3 Monitoring and measurement of processes .14 8.2.4 Monitoring and measurement of product .14 8.3 Control of non-conforming product 14 8.4 Analysis of data 15 8.5 Improvement .15 8.5.1 Continual improvement 15 8.5.2 Corrective action.15 8.5.3 Preventive action 15 BS EN 12507:2005
19、BS EN 12507:2005EN 12507:2005 (E) 4 Foreword This European Standard (EN 12507:2005) has been prepared by Technical Committee CEN/TC 320 “Transport - Logistics and services”, the secretariat of which is held by DS. This European Standard shall be given the status of a national standard, either by pub
20、lication of an identical text or by endorsement, at the latest by March 2006, and conflicting national standards shall be withdrawn at the latest by March 2006. This European Standard supersedes EN 12507:1999. According to the CEN/CENELEC Internal Regulations, the national standards organizations of
21、 the following countries are bound to implement this European Standard: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spa
22、in, Sweden, Switzerland and United Kingdom. BS EN 12507:2005BS EN 12507:2005EN 12507:2005 (E) 5 Introduction The introduction of EN ISO 9001 quality management systems to an organization providing national or international goods transport services by road or rail, can present difficulties to those,
23、unused to applying such systems to a service environment. In addition, the frequently expressed split of responsibility for various elements of the transport process can make it difficult to identify just how far that quality management system can be expected to apply. The guidance provided in this
24、European Standard is designed to assist in resolving these difficulties by highlighting those clauses of EN ISO 9001 where such differences of application, between the more usual production environment and that of transport services, are likely to be found and by indicating what additional actions o
25、r precautions should be taken to ensure that the resulting quality management system is effective. This guidance European Standard does not add any requirement above those mentioned in EN ISO 9001. BS EN 12507:2005BS EN 12507:2005EN 12507:2005 (E) 6 1 Scope This European Standard provides guidelines
26、 for the application of EN ISO 9001, Quality management system, to the provision of freight transportation services by road and rail, including storage and distribution activities. 2 Normative references The following referenced documents are indispensable for the application of this European Standa
27、rd. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. EN ISO 9000:2000, Quality management systems - Fundamentals and vocabulary (ISO 9000:2000) EN ISO 9001:2000, Quality management systems
28、Requirements (ISO 9001:2000) 3 Terms and definitions For the purposes of this European Standard, the general definitions of EN ISO 9000:2000 and EN ISO 9001:2000 apply. The term “organization“ refers to the service provider. 4 Quality management system 4.1 General requirements The identified process
29、es should include information on: quality aspects of the procedures; published rules, regulations, work instruction, etc.; quality records; contracts on co-operation between forwarding, transit and receiving service providers; contracts for performance with sub-contractors; training procedures quali
30、ty system objectives. No further guidance required. BS EN 12507:2005BS EN 12507:2005EN 12507:2005 (E) 7 4.2 Documentation requirements 4.2.1 General All documentation should be cross-referenced for ease of use. When preparing procedures and instructions, the skills/training of personnel should be co
31、nsidered. Operating procedures should address the requirements of legislation applicable, e.g. speed limits and driving time according to the European Regulation or ADR/RID Directives. Concerning road transportation: A “drivers handbook on the organizations procedures regarding, for example, the fol
32、lowing: daily vehicle inspections and reporting, inspection and acceptance of customers product, loading/unloading, incident reporting, emergency procedures, inclusion or reference to legislation applicable to drivers, is regarded as an operating procedure and an integral part of the quality system.
33、 No further guidance required. 4.2.2 Quality manual The quality manual should include: scope describing the nature of service provided; documented procedures needed to provide the service agreed with the customer, or reference to them; and description of the interaction between the processes of the
34、quality management system. 4.2.3 Control of documents Documents required by the quality management system should include, in addition to the required documented procedures for the provision of the service, applicable national or international standards, codes of practice, legislative requirements, s
35、ervice manuals and data (when maintenance or repair work is completed by the organization) etc. No further guidance required. 4.2.4 Control of records Examples of quality records include: results from customer surveys and market research; quality audit reports; agreements with the customer; customer
36、 complaints, feedback; applications for change of services; minutes of management reviews; personnel training verification; subcontractor evaluation documents; BS EN 12507:2005BS EN 12507:2005EN 12507:2005 (E) 8 consignment notes; timetable documents; records of corrective and preventive action; ver
37、ification of controlled document distribution; inspection, measuring and test equipment records; records on non-conformance of customers product carried or handled; and records of customers product identification and traceability. No further guidance required. 5 Management responsibility 5.1 Managem
38、ent commitment No additional guidance required. 5.2 Customer focus No additional guidance required. 5.3 Quality policy No additional guidance required. 5.4 Planning 5.4.1 Quality objectives No additional guidance required. 5.4.2 Quality management system planning No additional guidance required. 5.5
39、 Responsibility, authority and communication 5.5.1 Responsibility and authority The requirement is largely self-explanatory. The organization and management structure including lines of authority and communication are usually documented in an organization chart. Responsibilities and levels of author
40、ity for the personnel (incl. drivers) may be in the form of specific job description or covered within individual documented processes. 5.5.2 Management representative No additional guidance required. NOTE For multi-site companies, there should be an identified member of staff with responsibility fo
41、r the functioning of the quality system for each site, as well as in the individual company divisions. BS EN 12507:2005BS EN 12507:2005EN 12507:2005 (E) 9 5.5.3 Internal communication No additional guidance required. 5.6 Management review 5.6.1 General No additional guidance required. 5.6.2 Review i
42、nput No additional guidance required. 5.6.3 Review output No additional guidance required. NOTE Records of management reviews should indicate the actions decided upon, the effectiveness of such actions during subsequent reviews and the extent to which quality objectives have been achieved. 6 Resourc
43、e management 6.1 Provision of resources Sufficient and appropriate resources in the form of equipment, facilities and trained personnel should be provided, applicable to the service undertaken, to meet the needs of the business and its customers. No additional guidance required. 6.2 Human resources
44、6.2.1 General No additional guidance required. 6.2.2 Competence, awareness and training No additional guidance required. NOTE Training documents should provide verification of the fact that personnel have been selected based on their capabilities to satisfy specified workplace criteria. 6.3 Infrastr
45、ucture No additional guidance required. 6.4 Work environment No additional guidance required. BS EN 12507:2005BS EN 12507:2005EN 12507:2005 (E) 10 7 Product realization 7.1 Planning of product realization Where existing documented procedures do not cover the service agreed in the contract, additiona
46、l plans should be prepared to cover these aspects. Care should be taken to ensure that these are compatible with the requirements of the existing quality management system. Quality plans need not be stand-alone documents. They may be included within other documentation but should clearly show how th
47、e quality of the services provided are to be controlled. No further guidance required. 7.2 Customer-related processes 7.2.1 Determination of requirements related to the product No further guidance required. NOTE The product of the service provider is the service agreed with the customer. 7.2.2 Revie
48、w of requirements related to the product Every order from a customer, whether verbal, written or communicated electronically, should be regarded as a contract and should clearly specify the service to be provided by the organization. This can range from, e.g. a telephone request by an authorised per
49、son in the traffic office, to a long term major warehousing and distribution contract which should need to be reviewed by top management. Contracts should be entered in an appropriate and permanent format. In the transportation industry the requirements related to the product can be identified by: means of quotations (tenders), wherein the intended service and conditions are provided in detail; means of transport agreements with specification of the services agreed upon and the general terms; means of consignment no
