1、BS EN9104-003:2010ICS 03.120.10; 49.020NO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAWBRITISH STANDARDAerospace series Quality managementsystemsPart 003: Requirements for AerospaceQuality Management System (AQMS)Auditor Training and QualificationThis British Standardwas publis
2、hed under theauthority of the StandardsPolicy and StrategyCommittee on 31 July 2010 BSI 2010ISBN 978 0 580 70188 7Amendments/corrigenda issued since publicationDate CommentsBS EN 9104-003:2010National forewordThis British Standard is the UK implementation of EN 9104-003:2010. Itsupersedes BS EN 9104
3、-003:2009 which is withdrawn.The UK participation in its preparation was entrusted to TechnicalCommittee ACE/1, International and European Aerospace Policy andProcesses.A list of organizations represented on this committee can be obtained onrequest to its secretary.This publication does not purport
4、to include all the necessary provisionsof a contract. Users are responsible for its correct application.Compliance with a British Standard cannot confer immunityfrom legal obligations.BS EN 9104-003:2010EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN 9104-003 June 2010 ICS 03.120.10; 49.020 Sup
5、ersedes EN 9104-003:2009English Version Aerospace series - Quality management systems - Part 003: Requirements for Aerospace Quality Management System (AQMS) Auditor Training and Qualification Srie arospatiale - Systmes de management de la qualit - Partie 003 : Exigences applicables au Systme de Man
6、agement de la Qualit dans le domaine Arospatial (SMQA) Formation et Qualification des Auditeurs Luft- und Raumfahrt - Qualittsmanagementsysteme - Teil 003: Anforderung an das Qualittsmanagementsysteme der Luft- und Raumfahrt anwendbar fr Auditoren Ausbildung und Qualifikation This European Standard
7、was approved by CEN on 22 April 2010. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such n
8、ational standards may be obtained on application to the CEN Management Centre or to any CEN member. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language a
9、nd notified to the CEN Management Centre has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania
10、, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG Management Centre: Avenue Marnix 17, B-1000 Brussels 2010 CEN A
11、ll rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 9104-003:2010: EBS EN 9104-003:2010EN 9104-003:2010 (E) 2 Contents Page Foreword 31 Scope 52 Normative references 53 Terms and definitions .54 General 75 AQMS auditor competency requiremen
12、ts .86 Requirements for training courses . 107 AQMS aerospace experience auditor evaluation and authentication . 198 Re-authentication or withdrawal of AQMS AEA 20Annex A (normative) Detailed requirements for training courses 22A.1 AQMS foundation course . 22A.2 AQMS standard auditor course . 23A.3
13、9100 - Aerospace industry specific course (formerly the in-depth/competency course) 24A.4 9110 - Aerospace industry specific course for repair/maintenance 25A.5 Off-site/self study course . 26Bibliography . 29BS EN 9104-003:2010EN 9104-003:2010 (E) 3 Foreword This document (EN 9104-003:2010) has bee
14、n prepared by the Aerospace and Defence Industries Association of Europe - Standardization (ASD-STAN). After enquiries and votes carried out in accordance with the rules of this Association, this Standard has received the approval of the National Associations and the Official Services of the member
15、countries of ASD, prior to its presentation to CEN. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by December 2010, and conflicting national standards shall be withdrawn at the latest by December 2
16、010. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent rights. This document supersedes EN 9104-003:2009. This document is written to define a c
17、ommon process for aerospace auditor training and authentification to be utilized by all the International Aerospace Quality Group (IAQG) sectors. In December 1998, the Aerospace Industry established the International Aerospace Quality Group (IAQG) with the purpose of achieving significant improvemen
18、ts in quality and reductions in cost throughout the value stream. IAQG developed a truly global scheme IAQG 9104 for the use of assessment results performed by Certification/Registration Bodies (CRBs), based on the 9100-series standards and taking into account the schemes already in use or under dev
19、elopment in the various IAQG sectors. This document supplements the existing international requirements for the accreditation of personnel certification bodies, accreditation of CRBs and auditor certification programs. Confidence and reliance in the audit process depends on the competence of those c
20、onducting the audit, making certification/registration decisions and supporting an audit program. Competence is based on the demonstration of personal attributes, and the ability to apply Aerospace Quality Management System (AQMS) knowledge and skills gained through education, work experience, audit
21、or training and audit experience. (ISO 19011:2002, 7.1). Knowledge and skills are only two elements of competency. Therefore, organizations operating AQMS audit programs should establish and implement effective competency systems that are based on ISO 19011:2002, section 7, ISO/IEC Guide 62, and IAF
22、 GD 2. The IAF Guidance on the application of ISO/IEC Guide 62 (IAF GD 2) requires personnel operating in a specific technical field to have competence for the functions they perform, be they management, technical, administrative, or other (IAF GD 2 G 2.21). This means that an organization operating
23、 an aerospace auditing program should have adequate personnel with required knowledge of aerospace processes, product and system requirements to ensure their audit program is able to operate effectively and in accordance with Aerospace Industry requirements. Contained herein are requirements for Aer
24、ospace Auditor Competency and Training Course to satisfy the competency criteria in IAQG 9104 to support certification/registration and recognition of Aerospace Quality Management Systems. BS EN 9104-003:2010EN 9104-003:2010 (E) 4 According to the CEN/CENELEC Internal Regulations, the national stand
25、ards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, P
26、oland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. BS EN 9104-003:2010EN 9104-003:2010 (E) 5 1 Scope This standard provides the minimum requirements (Body of Knowledge) for AQMS Auditors who will participate in AQMS Certification/registration activities
27、including Auditor Authentification process and for training organization. It is applicable to auditors seeking formal approval to conduct audits of the AQMS systems under the IAQG and those who manage the competency element of an AQMS audit program and to training organizations. 2 Normative referenc
28、es The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. EN 9100, Quality Management Systems Requiremen
29、ts for Aviation, Space and Defense Organizations 1)EN 9104, Aerospace series Quality management systems Requirements for Aerospace Quality Management System Certification/Registrations Programs 1)EN 9110, Quality Management Systems Requirements for Aviation Maintenance Organizations 1)EN 9120, Quali
30、ty Management Systems Requirements for Aviation, Space and Defence Distributors 1)ISO 9000, Quality management systems Fundamentals and vocabulary ISO 9001, Quality management systems Requirements ISO 19011:2002, Guidelines for quality and/or environmental management systems auditing 3 Terms and def
31、initions For the purposes of this document, the following terms and definitions apply. 3.1 accreditation body AB body recognized by an IAQG sector that has the primary responsibility for the accreditation of certification bodies to issue certifications/registrations to Aerospace Quality Management S
32、ystems standards 3.2 aerospace business of design, manufacture, maintenance, distribution and support of aviation vehicles and engines, accessories and component parts, all ancillary and allied businesses including aerospace vehicle operations NOTE This also includes Space and Defence. 1) Or the cor
33、responding AAQG standards (e.g. AS, ARP, etc.) or APAQG (e.g. JISQ, SJAC, HB, etc.). BS EN 9104-003:2010EN 9104-003:2010 (E) 6 3.3 aerospace experience auditor 2) AEA auditor that has met the requirements set forth in this document 3.4 aerospace product aircraft, rotorcraft, guided weapon, launcher,
34、 spacecraft, other product designed to travel through the air, inside or outside the ground effect, or to travel outside the influence of the earths atmosphere or major components of these products such as engines or major sub-systems or parts, appliances, equipment and materials as contained in the
35、se 3.5 aerospace quality management system standard AQMS standard standard published under the umbrella of IAQG generally referred to as 9100, 9110 or 9120 NOTE In some countries these standards are published with different designations. 3.6 auditor person that has met the requirements set forth in
36、EN 9104 and this document 3.7 auditor authentication body AAB body recognized by an IAQG sector that has the primary responsibility for certifying or approving persons (e.g. auditors) against specific requirements 3.8 blended learning combination of electronic, knowledge-based training and face-to-f
37、ace, skills-based training 3.9 body of knowledge framework that defines the current boundaries of knowledge of the quality profession within the IAQG, and that is set out as simple statements of knowledge that can be used and developed by user groups such as the educational establishment, training e
38、stablishments, membership and those organizations that need to define guidance or competencies for their quality professionals NOTE The IAQGs Body of Quality Knowledge is revised and administered by the IAQG People Capability Strategy Stream which accepts requests for revision as and when they arise
39、 from user groups and other interested parties. 3.10 Certification Body CB body that audits and certifies/registers the conformity of the quality management system of organizations with respect to published aerospace quality management system (AQMS) standards and any supplementary documentation requ
40、ired under the system NOTE Also referred to as a Certification/Registration Body (CRB). 3.11 electronic training training that is conducted through computer-based methods (e.g. on-line, cd-rom) 2) Sectors may use other names for “Auditor“, “Aerospace Auditor“ and “Aerospace Experienced Auditor“ (AEA
41、) as long as the requirements of EN 9104 are applied. BS EN 9104-003:2010EN 9104-003:2010 (E) 7 3.12 international aerospace quality group IAQG body of prime aerospace Original Equipment Manufacturers (OEMs) NOTE This group is chartered to develop and implement common requirements and guidelines for
42、 use by the space, aviation and defense industries for quality improvement. 3.13 IAQG sector sector sub-structure of the IAQG, consisting of the members in a specific area, such as Americas, Europe and Asia/Pacific 3.14 sector management structure SMS organization established in a sector that manage
43、s the application of the sector scheme based on EN 9104 NOTE Each sector may use a different name for this organization (e.g. Registration Management Committee RMC in the Americas and Asia Pacific, Other Party Management Team OPMT in Europe within the AeroSpace and Defence Industries Association of
44、Europe ASD). 3.15 training provider approval body TPAB body recognized by the SMS that has the primary responsibility to conduct the review and approval of training course content and training provider administration 3.16 work experience full-time work experience in the aerospace industry directly i
45、nvolved in engineering, design, manufacturing, quality or process control for a major airframe manufacturer, prime supplier, auxiliary equipment supplier and/or appropriate official civil, military or space organization such as National Aviation Authorities (NAA), domestic Space Agency (e.g. ESA/NAS
46、A/CSA), Ministry of Defense (MoD) NOTE 1 The work experience should have included direct involvement and/or knowledge of aerospace industry specific aspects such as: Aerospace industry quality, regulatory and/or military aerospace requirements and regulations (EASA/FAR 21; AQAP), first article inspe
47、ction, airworthiness and safety requirements, aerospace material traceability requirements, aerospace sub-contractor approval and control, variation management of key characteristics, flow-down of AQMS requirements, foreign object damage/debris (FOD) prevention program, use of customer supplied prod
48、ucts, calibration controls and positive recall system, acceptance authority media, non-conforming material management, sampling inspection/statistical process control requirements and limitations, special processes, configuration management/requirements control, manufacturing techniques, tool contro
49、l, design development verification and validation. NOTE 2 In addition for maintenance this work experience should have included direct involvement and/or knowledge of maintenance regulations, such as EASA/FAR 145/147, and EASA Part M, return to service processes, flight test, functional checks prior to flight, weight and balance, wing walking or aircraft marshalling techniques. 4 General 4.1 To support the AQMS auditor programs for organizations participating under the IAQG Industry Controlle
