1、BRITISH STANDARD BS EN 60300-3-14:2004 Dependability management Part 3-14: Application guide Maintenance and maintenance support The European Standard EN 60300-3-14:2004 has the status of a British Standard ICS 03.100.40; 03.120.01 BS EN 60300-3-14:2004 This British Standard was published under the
2、authority of the Standards Policy and Strategy Committee on 10 June 2004 BSI 10 June 2004 ISBN 0 580 43879 1 National foreword This British Standard is the official English language version of EN 60300-3-14:2004. It is identical with IEC 60300-3-14:2004. It supersedes BS 6548-4:1993 which is withdra
3、wn. The UK participation in its preparation was entrusted to Technical Committee DS/1, Dependability and terotechnology, which has the responsibility to: A list of organizations represented on this committee can be obtained on request to its secretary. Cross-references The British Standards which im
4、plement international or European publications referred to in this document may be found in the BSI Catalogue under the section entitled “International Standards Correspondence Index”, or by using the “Search” facility of the BSI Electronic Catalogue or of British Standards Online. This publication
5、does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. Compliance with a British Standard does not of itself confer immunity from legal obligations. aid enquirers to understand the text; present to the responsible international/Euro
6、pean committee any enquiries on the interpretation, or proposals for change, and keep the UK interests informed; monitor related international and European developments and promulgate them in the UK. Summary of pages This document comprises a front cover, an inside front cover, the EN title page, pa
7、ges 2 to 43 and a back cover. The BSI copyright notice displayed in this document indicates when the document was last issued. Amendments issued since publication Amd. No. Date CommentsEUROPEAN STANDARD EN 60300-3-14 NORME EUROPENNE EUROPISCHE NORM May 2004 CENELEC European Committee for Electrotech
8、nical Standardization Comit Europen de Normalisation Electrotechnique Europisches Komitee fr Elektrotechnische Normung Central Secretariat: rue de Stassart 35, B - 1050 Brussels 2004 CENELEC - All rights of exploitation in any form and by any means reserved worldwide for CENELEC members. Ref. No. EN
9、 60300-3-14:2004 E ICS 03.100.40; 03.120.01 English version Dependability management Part 3-14: Application guide - Maintenance and maintenance support (IEC 60300-3-14:2004) Gestion de la sret de fonctionnement Partie 3-14: Guide dapplication - Maintenance et support de maintenance (CEI 60300-3-14:2
10、004) Zuverlssigkeitsmanagement Teil 3-14: Anwendungsleitfaden - Instandhaltung und Instandhaltungsbereitschaft (IEC 60300-3-14:2004) This European Standard was approved by CENELEC on 2004-05-01. CENELEC members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditi
11、ons for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the Central Secretariat or to any CENELEC member. This European Standard exists in thre
12、e official versions (English, French, German). A version in any other language made by translation under the responsibility of a CENELEC member into its own language and notified to the Central Secretariat has the same status as the official versions. CENELEC members are the national electrotechnica
13、l committees of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. EN 60300-3-4
14、12:400 - - 2 Foreword The text of document 56/929/FDIS, future edition 1 of IEC 60300-3-14, prepared by IEC TC 56, Dependability, was submitted to the IEC-CENELEC parallel vote and was approved by CENELEC as EN 60300-3-14 on 2004-05-01. The following dates were fixed: latest date by which the EN has
15、 to be implemented at national level by publication of an identical national standard or by endorsement (dop) 2005-02-01 latest date by which the national standards conflicting with the EN have to be withdrawn (dow) 2007-05-01 Annex ZA has been added by CENELEC. _ Endorsement notice The text of the
16、International Standard IEC 60300-3-14:2004 was approved by CENELEC as a European Standard without any modification. In the official version, for Bibliography, the following note has to be added for the standard indicated: ISO 9000 NOTE Harmonized as EN ISO 9000:2000 (not modified). _ Page2 EN6030031
17、4:2004 2 063-00-314 CEI :0240(E) CONTENTS INTRODUCTION.5 1 Scope.6 2 Normative references .6 3 Terms, definitions and acronyms 7 3.1 Terms and definitions 7 3.2 Acronyms10 4 Maintenance and maintenance support overview10 4.1 Life cycle aspects10 4.1.1 General.10 4.1.2 Scenarios for maintenance and m
18、aintenance support 11 4.1.3 Concept and definition phase 12 4.1.4 Design and development phase.12 4.1.5 Manufacturing phase.13 4.1.6 Installation phase13 4.1.7 Operation and maintenance phase 13 4.1.8 Disposal phase14 4.2 Description of maintenance .14 4.2.1 General.14 4.2.2 Maintenance policy and c
19、oncept14 4.2.3 Indenture levels.15 4.2.4 Maintenance echelons.15 4.2.5 Preventive and corrective maintenance .15 4.3 Description of maintenance support.16 5 Management responsibility .16 5.1 Management commitment16 5.2 Customers.17 5.3 Maintenance policy17 5.4 Planning of maintenance and maintenance
20、 support.17 5.5 Responsibility, authority and communication .17 6 Maintenance process implementation.18 6.1 General.18 6.2 Maintenance management.18 6.3 Maintenance and maintenance support planning .19 6.3.1 General.19 6.3.2 Determination of maintenance support.20 6.3.3 Maintenance task identificati
21、on21 6.3.4 Maintenance task analysis.22 6.3.5 Identification of maintenance support resources 22 6.4 Maintenance preparation.23 6.5 Maintenance execution23 Page3 EN60300314:2004063-00-314 IE:C2004(E) 3 7 Resource management24 7.1 Provision of resources.24 7.2 Human resources25 7.2.1 General.25 7.2.2
22、 Training.25 7.3 Infrastructure.26 7.3.1 General.26 7.3.2 Support equipment 26 7.3.3 Built-in test equipment (BITE)28 7.3.4 Maintenance facilities 28 7.3.5 Administration and technical facilities 28 7.3.6 Computerized maintenance information systems .29 7.4 Information resources29 7.4.1 General.29 7
23、.4.2 Documentation29 7.4.3 Maintenance information.32 7.5 Materials and spare parts33 7.5.1 General.33 7.5.2 Spare parts quantification33 7.5.3 Spare parts identification.35 8 Measurement, analysis and improvement .36 8.1 General.36 8.2 Monitoring and measurement36 8.2.1 General.36 8.2.2 Customer-re
24、lated measurement.36 8.2.3 Maintenance-related measurement37 8.3 Maintenance assessment37 8.4 Maintenance improvement.38 8.5 Modifications.38 Annex A (informative) Factors affecting maintenance and maintenance support 39 A.1 General.39 A.2 Application to complex systems .39 A.3 Factors during the de
25、sign phase39 A.4 Factors during the operation and maintenance phase 40 Annex ZA (informative) Normative references to international publications with their corresponding European publications .43 Bibliography42 Figure 1 Maintenance and maintenance support during the life cycle .11 Figure 2 Interrela
26、tionship of maintenance terms.14 Figure 3 Types of maintenance tasks.16 Figure 4 Maintenance processes18 Figure 5 Maintenance and maintenance support planning process.20 Figure 6 Spare parts provisioning process .35 Page4 EN60300314:2004 4 60300-3-14 IEC:2004(E) INTRODUCTION The provision of mainten
27、ance and maintenance support is a key element in ensuring the dependability of items (products, equipment and systems) throughout their life cycle. Proper functionality, capability and dependability performance are achieved by providing the necessary maintenance and maintenance support in conjunctio
28、n with appropriate design, quality manufacturing, and sound operating practices. The amount and type of maintenance and maintenance support depends on customer needs, the nature of the item, its condition, required availability and other factors. As these factors change, especially during the operat
29、ion and maintenance phase, maintenance and maintenance support may need to be adjusted. A number of different functions, such as maintenance management and asset management, include maintenance and maintenance support. This standard does not preclude their use, but does indicate what should be addre
30、ssed under these headings. Inadequate, excessive or incorrect maintenance can cause failures, which may significantly reduce the availability of items and result in greatly increased cost due to loss of performance and possible secondary damage. The reduced availability often produces operational pe
31、nalties and a consequent loss of revenue, which can be significantly greater than the cost of maintenance or even the cost of the original failure. Safety may also be affected and in some industries this may be the most important consideration. This standard provides a more general approach to maint
32、enance and maintenance support than used in integrated logistic support (ILS). ILS is a method by which all logistic support services are considered and provided for customers as an integral part of product development. This standard addresses the case for complex systems where maintenance and maint
33、enance support need to be adjusted to specific situations during both the design phase and the operation and maintenance phase. Page5 EN60300314:2004063-00-314 IE:C2004(E) 5 DEPENDABILITY MANAGEMENT Part 3-14: Application guide Maintenance and maintenance support 1 Scope This part of IEC 60300 descr
34、ibes a framework for maintenance and maintenance support and the various minimal common practices that should be undertaken. The purpose of this standard is to outline, in a generic manner, management, processes and techniques related to maintenance and maintenance support that are necessary to achi
35、eve adequate dependability to meet the operational needs of the customer. NOTE 1 Maintenance and maintenance support are a major element of dependability as described in IEC 60300-1 and IEC 60300-2. In some cases, regulatory and other mandatory requirements need to be considered. Maintenance and mai
36、ntenance support requirements and obligations may therefore need to be specified in a contract, which cites this standard. This standard is intended for use by a wide range of suppliers, maintenance support organizations and users and can be applied to all items. This standard is applicable to items
37、, which include all types of products, equipment and systems (hardware and associated software). Most of these require a certain level of maintenance to ensure that their required functionality, dependability, capability, economic, safety and regulatory requirements are achieved. NOTE 2 For consiste
38、ncy, this standard will use the term “item” as defined in 3.1.5, except where the context requires otherwise. 2 Normative references The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references
39、, the latest edition of the referenced document (including any amendments) applies. IEC 60300-1:2003, Dependability management Part 1: Dependability management systems IEC 60300-2:2004, Dependability management Part 2: Guidelines for dependability management IEC 60300-3-2, Dependability management P
40、art 3: Application guide Section 2: Collection of dependability data from the field IEC 60300-3-3, Dependability management Part 3: Application guide Section 3: Life cycle costing IEC 60300-3-10, Dependability management Part 3-10: Application guide Maintainability Page6 EN60300314:2004 6 063-00-314
41、 CEI :0240(E) IEC 60300-3-11, Dependability management Part 3-11: Application guide Reliability centred maintenance IEC 60300-3-12, Dependability management Part 3-12: Application guide Integrated logistic support IEC 60706-3, Guide on maintainability of equipment Part 3: Sections Six and Seven Veri
42、fication and collection, analysis and presentation of data IEC 60706-5, Guide on maintainability of equipment Part 5: Section 4: Diagnostic testing IEC 60812, Analysis techniques for system reliability Procedure for failure mode and effects analysis (FMEA) IEC 61025, Fault tree analysis (FTA) IEC 61
43、649, Goodness-of-fit tests, confidence intervals and lower confidence limits for Weibull distributed data 3 Terms, definitions and acronyms 3.1 Terms and definitions For the purposes of this document the following definitions apply. 3.1.1 corrective maintenance maintenance carried out after fault re
44、cognition and intended to put an item into a state in which it can perform a required function NOTE In French, the term “dpannage” sometimes implies a provisional restoration. IEV 191-07-08:1990 3.1.2 dependability collective term used to describe the availability performance and its influencing fac
45、tors: reliability performance, maintainability performance and maintenance support performance NOTE Dependability is used only for general descriptions in non-quantitative terms. IEV 191-02-03:1990 3.1.3 indenture level level of subdivision of an item from the point of view of a maintenance action N
46、OTE 1 Examples of indenture levels could be a subsystem, a circuit board, a component. NOTE 2 The indenture level depends on the complexity of the items construction, the accessibility to subitems, skill level of maintenance personnel, test equipment facilities, safety considerations, etc. IEV 191-0
47、7-05:1990 3.1.4 integrated logistic support ILS management method by which all the logistic support services required by a customer can be brought together in a structured way and in harmony with a product Page7 EN60300314:2004063-00-314 IE:C2004(E) 7 3.1.5 item any part, component, device, subsyste
48、m, functional unit, equipment or system that can be individually considered NOTE 1 An item may consist of hardware, software or both, and may also, in particular cases, include people. NOTE 2 In French the term “entit” is preferred to the term “dispositif” due to its more general meaning. The term “
49、dispositif” is also the common equivalent to the English term “device”. NOTE 3 In French the term “individu” is used mainly in statistics. NOTE 4 A number of items, e.g. a population of items or a sample, may itself be considered as an item. IEV 191-01-01:1990 3.1.6 level of maintenance set of maintenance actions to be carried out at a specified indenture level NOT
