1、Application integration at electric utilities System interfaces for distribution managementPart 8: Interfaces for customer operationsBS EN 61968-8:2016BSI Standards PublicationWB11885_BSI_StandardCovs_2013_AW.indd 1 15/05/2013 15:06National forewordThis British Standard is the UK implementation of E
2、N 61968-8:2016. It isidentical to IEC 61968-8:2015.The UK participation in its preparation was entrusted to TechnicalCommittee PEL/57, Power systems management and associated information exchange.A list of organizations represented on this committee can be obtained onrequest to its secretary.This pu
3、blication does not purport to include all the necessary provisions ofa contract. Users are responsible for its correct application. The British Standards Institution 2016.Published by BSI Standards Limited 2016ISBN 978 0 580 64105 3ICS 33.200Compliance with a British Standard cannot confer immunity
4、fromlegal obligations.This British Standard was published under the authority of theStandards Policy and Strategy Committee on 31 May 2016.Amendments/corrigenda issued since publicationDate Text affectedBRITISH STANDARDBS EN 61968-8:2016EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN 61968-8 Ma
5、y 2016 ICS 33.200 English Version Application integration at electric utilities - System interfaces for distribution management - Part 8: Interfaces for customer operations (IEC 61968-8:2015) Application integration at electric utilities - System interfaces for distribution management - Part 8 : int
6、erface standard for customer support (IEC 61968-8:2015) Integration von Anwendungen in Anlagen der Elektrizittsversorgung - Systemschnittstellen fr Netzfhrung - Teil 8: Schnittstellen Normen fr den Kundendienst (IEC 61968-8:2015) This European Standard was approved by CENELEC on 2015-07-01. CENELEC
7、members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on appli
8、cation to the CEN-CENELEC Management Centre or to any CENELEC member. This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CENELEC member into its own language and notified to the CEN-CEN
9、ELEC Management Centre has the same status as the official versions. CENELEC members are the national electrotechnical committees of Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Ic
10、eland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. European Committee for Electrotechnical Standardization Comit Europen de Normalisation Electrotechnique Euro
11、pisches Komitee fr Elektrotechnische Normung CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2016 CENELEC All rights of exploitation in any form and by any means reserved worldwide for CENELEC Members. Ref. No. EN 61968-8:2016 E BS EN 61968-8:2016EN 61968-8:2016 2 European foreword
12、The text of document 57/1548/FDIS, future edition 1 of IEC 61968-8, prepared by IEC/TC 57, “Power systems management and associated information exchange“ was submitted to the IEC-CENELEC parallel vote and approved by CENELEC as EN 61968-8:2016. The following dates are fixed: latest date by which the
13、 document has to be implemented at national level by publication of an identical national standard or by endorsement (dop) 2016-11-13 latest date by which the national standards conflicting with the document have to be withdrawn (dow) 2019-05-13 Attention is drawn to the possibility that some of the
14、 elements of this document may be the subject of patent rights. CENELEC and/or CEN shall not be held responsible for identifying any or all such patent rights. Endorsement notice The text of the International Standard IEC 61968-8:2015 was approved by CENELEC as a European Standard without any modifi
15、cation. BS EN 61968-8:2016EN 61968-8:2016 3 Annex ZA (normative) Normative references to international publications with their corresponding European publications The following documents, in whole or in part, are normatively referenced in this document and are indispensable for its application. For
16、dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. NOTE 1 When an International Publication has been modified by common modifications, indicated by (mod), the relevant EN/HD applies. NOTE 2 Up-to
17、-date information on the latest versions of the European Standards listed in this annex is available here: www.cenelec.eu. Publication Year Title EN/HD Year IEC 60050 - International Electrotechnical Vocabulary (IEV) - - IEC 61968-1 - Application integration at electric utilities - System interfaces
18、 for distribution management - Part 1: Interface architecture and general requirements EN 61968-1 - IEC 61968-6 - Application integration at electric utilities - System interfaces for distribution management - Part 6: Interfaces for maintenance and construction - - IEC 61968-11 - Application integra
19、tion at electric utilities - System interfaces for distribution management - Part 11: Common information model (CIM) extensions for distribution EN 61968-11 - IEC 61968-100 - Application integration at electric utilities - System interfaces for distribution management - Part 100: Implementation prof
20、iles EN 61968-100 - IEC 61970-301 - EN 61970-301 - IEC/TS 61968-2 - Application integration at electric utilities - System interfaces for distribution management - Part 2: Glossary - - BS EN 61968-8:2016 2 IEC 61968-8:2015 IEC 2015 CONTENTS FOREWORD . 4 1 Scope 7 2 Normative references 7 3 Terms, de
21、finitions and abbreviations . 7 3.1 Terms and definitions 7 3.2 Abbreviations 8 4 Reference and information models 8 4.1 Reference model . 8 4.1.1 General . 8 4.1.2 Customer support (CS) 9 4.2 Customer support functions and components 9 4.3 Static information model . 9 4.3.1 General . 9 4.3.2 Classe
22、s for customer support 9 5 Customer support message types 10 5.1 General . 10 5.2 Trouble ticket 11 5.2.1 General . 11 5.2.2 Message format . 12 5.3 Incident information 12 5.3.1 General . 12 5.3.2 Message format . 14 5.4 Service request . 15 5.4.1 General . 15 5.4.2 Message format . 16 5.5 Service
23、order 17 5.5.1 General . 17 5.6 Work request 17 5.6.1 General . 17 5.7 Customer agreement 18 5.7.1 General . 18 5.7.2 Message format . 20 Annex A (normative) XML schemas for message payloads 21 Bibliography 58 Figure 1 IEC 61968-8 context model 8 Figure 2 Example of trouble ticket exchange between C
24、IS and OMS 11 Figure 3 Trouble ticket message 12 Figure 4 Example of incident information exchange between OMS and CIS . 13 Figure 5 Incident information message . 14 Figure 6 Example of a service request exchange between CIS and WMS 15 Figure 7 Service request message . 16 Figure 8 Example of a ser
25、vice order exchange between CIS and WMS 17 Figure 9 Example of a work request exchange between CIS and WMS 18 BS EN 61968-8:2016IEC 61968-8:2015 IEC 2015 3 Figure 10 Example of a customer exchange between CIS and external or third party systems 19 Figure 11 Customer agreement message . 20 Figure A.1
26、 Trouble ticket XSD 24 Figure A.2 Incident information XSD 28 Figure A.3 Customer agreement XSD 35 Figure A.4 Service request XSD . 57 Table 1 Document overview for IEC 61968-8 . 6 Table 2 Business functions and abstract components 9 Table 3 Customer support classes . 10 BS EN 61968-8:2016 4 IEC 619
27、68-8:2015 IEC 2015 INTERNATIONAL ELECTROTECHNICAL COMMISSION _ APPLICATION INTEGRATION AT ELECTRIC UTILITIES SYSTEM INTERFACES FOR DISTRIBUTION MANAGEMENT Part 8: Interfaces for customer operations FOREWORD 1) The International Electrotechnical Commission (IEC) is a worldwide organization for standa
28、rdization comprising all national electrotechnical committees (IEC National Committees). The object of IEC is to promote international co-operation on all questions concerning standardization in the electrical and electronic fields. To this end and in addition to other activities, IEC publishes Inte
29、rnational Standards, Technical Specifications, Technical Reports, Publicly Available Specifications (PAS) and Guides (hereafter referred to as “IEC Publication(s)”). Their preparation is entrusted to technical committees; any IEC National Committee interested in the subject dealt with may participat
30、e in this preparatory work. International, governmental and non-governmental organizations liaising with the IEC also participate in this preparation. IEC collaborates closely with the International Organization for Standardization (ISO) in accordance with conditions determined by agreement between
31、the two organizations. 2) The formal decisions or agreements of IEC on technical matters express, as nearly as possible, an international consensus of opinion on the relevant subjects since each technical committee has representation from all interested IEC National Committees. 3) IEC Publications h
32、ave the form of recommendations for international use and are accepted by IEC National Committees in that sense. While all reasonable efforts are made to ensure that the technical content of IEC Publications is accurate, IEC cannot be held responsible for the way in which they are used or for any mi
33、sinterpretation by any end user. 4) In order to promote international uniformity, IEC National Committees undertake to apply IEC Publications transparently to the maximum extent possible in their national and regional publications. Any divergence between any IEC Publication and the corresponding nat
34、ional or regional publication shall be clearly indicated in the latter. 5) IEC itself does not provide any attestation of conformity. Independent certification bodies provide conformity assessment services and, in some areas, access to IEC marks of conformity. IEC is not responsible for any services
35、 carried out by independent certification bodies. 6) All users should ensure that they have the latest edition of this publication. 7) No liability shall attach to IEC or its directors, employees, servants or agents including individual experts and members of its technical committees and IEC Nationa
36、l Committees for any personal injury, property damage or other damage of any nature whatsoever, whether direct or indirect, or for costs (including legal fees) and expenses arising out of the publication, use of, or reliance upon, this IEC Publication or any other IEC Publications. 8) Attention is d
37、rawn to the Normative references cited in this publication. Use of the referenced publications is indispensable for the correct application of this publication. 9) Attention is drawn to the possibility that some of the elements of this IEC Publication may be the subject of patent rights. IEC shall n
38、ot be held responsible for identifying any or all such patent rights. International Standard IEC 61968-8 has been prepared by IEC technical committee 57: Power systems management and associated information exchange. The text of this standard is based on the following documents: FDIS Report on voting
39、 57/1548/FDIS 57/1573/RVD Full information on the voting for the approval of this standard can be found in the report on voting indicated in the above table. This publication has been drafted in accordance with the ISO/IEC Directives, Part 2. A list of all parts of the IEC 61968 series, under the ge
40、neral title: Application integration at electric utilities System interfaces for distribution management, can be found on the IEC website. BS EN 61968-8:2016IEC 61968-8:2015 IEC 2015 5 The committee has decided that the contents of this publication will remain unchanged until the stability date indi
41、cated on the IEC web site under “http:/webstore.iec.ch“ in the data related to the specific publication. At this date, the publication will be reconfirmed, withdrawn, replaced by a revised edition, or amended. A bilingual version of this publication may be issued at a later date. IMPORTANT The colou
42、r inside logo on the cover page of this publication indicates that it contains colours which are considered to be useful for the correct understanding of its contents. Users should therefore print this document using a colour printer. BS EN 61968-8:2016 6 IEC 61968-8:2015 IEC 2015 INTRODUCTION The p
43、urpose of this part of IEC 61968 is to define a standard for the integration of Customer Support (CS), which would include Customer Service, Trouble Management and Point of Sale related components integrated with other systems and business functions within the scope of IEC 61968. The scope of this s
44、tandard is the exchange of information between a customer support system and other systems within the utility enterprise. The IEC 61968 series of standards is intended to facilitate inter-application integration as opposed to intra-application integration. Intra-application integration is aimed at p
45、rograms in the same application system, usually communicating with each other using middleware that is embedded in their underlying runtime environment, and tends to be optimised for close, real-time, synchronous connections and interactive request/reply or conversation communication models. IEC 619
46、68, by contrast, is intended to support the inter-application integration of a utility enterprise that needs to connect disparate applications that are already built or new (legacy or purchased applications), each supported by dissimilar runtime environments. Therefore, these interface standards are
47、 relevant to loosely coupled applications with more heterogeneity in languages, operating systems, protocols and management tools. This series of standards is intended to support applications that need to exchange data every few seconds, minutes, or hours rather than waiting for a nightly batch run.
48、 This series of standards, which are intended to be implemented with middleware services that exchange messages among applications, will complement, not replace utility data warehouses, database gateways, and operational stores. As used in IEC 61968, a Distribution Management System (DMS) consists o
49、f various distributed application components for the utility to manage electrical distribution networks. These capabilities include monitoring and control of equipment for power delivery, management processes to ensure system reliability, voltage management, demand-side management, outage management, work management, automated mapping and facilities management. Standard interfaces are defined for each class of applications identified in the Interface
