1、BRITISH STANDARDBS EN ISO 9241-110:2006Ergonomics of human-system interaction Part 110: Dialogue principles The European Standard EN ISO 9241-110:2006 has the status of a British StandardICS 13.180g49g50g3g38g50g51g60g44g49g42g3g58g44g55g43g50g56g55g3g37g54g44g3g51g40g53g48g44g54g54g44g50g49g3g40g59
2、g38g40g51g55g3g36g54g3g51g40g53g48g44g55g55g40g39g3g37g60g3g38g50g51g60g53g44g42g43g55g3g47g36g58BS EN ISO 9241-110:2006This British Standard was published under the authority of the Standards Policy and Strategy Committee on 28 April 2006 BSI 2006ISBN 0 580 48169 7National forewordThis British Stan
3、dard is the official English language version of EN ISO 9241-110:2006. It is identical with ISO 9241-110:2006. It supersedes BS EN ISO 9241-10:1996 which is withdrawn.The UK participation in its preparation was entrusted to Technical Committee PH/9, Applied ergonomics, which has the responsibility t
4、o: A list of organizations represented on this committee can be obtained on request to its secretary.Cross-referencesThe British Standards which implement international or European publications referred to in this document may be found in the BSI Catalogue under the section entitled “International S
5、tandards Correspondence Index”, or by using the “Search” facility of the BSI Electronic Catalogue or of British Standards Online.This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. Compliance with a British Stand
6、ard does not of itself confer immunity from legal obligations. aid enquirers to understand the text; present to the responsible international/European committee any enquiries on the interpretation, or proposals for change, and keep UK interests informed; monitor related international and European de
7、velopments and promulgate them in the UK.Summary of pagesThis document comprises a front cover, an inside front cover, the EN ISO title page, the EN ISO foreword page, the ISO title page, pages ii to vi, pages 1 to 22, an inside back cover and a back cover.The BSI copyright notice displayed in this
8、document indicates when the document was last issued.Amendments issued since publicationAmd. No. Date CommentsEUROPEAN STANDARDNORME EUROPENNEEUROPISCHE NORMEN ISO 9241-110April 2006ICS 13.180 Supersedes EN ISO 9241-10:1996 English VersionErgonomics of human-system interaction - Part 110: Dialoguepr
9、inciples (ISO 9241-110:2006)Ergonomie de linteraction homme-systme - Partie 110:Principes de dialogue (ISO 9241-110:2006)Ergonomie der Mensch-System-Interaktion - Teil 110:Grundstze der Dialoggestaltung (ISO 9241-110:2006)This European Standard was approved by CEN on 23 March 2006.CEN members are bo
10、und to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the Ce
11、ntral Secretariat or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the Central Secretariat has the same status as
12、the officialversions.CEN members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania,Slovakia, Slovenia
13、, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMIT EUROPEN DE NORMALISATIONEUROPISCHES KOMITEE FR NORMUNGManagement Centre: rue de Stassart, 36 B-1050 Brussels 2006 CEN All rights of exploitation in any form and by any means reservedworldwide for CEN national
14、 Members.Ref. No. EN ISO 9241-110:2006: EForeword This document (EN ISO 9241-110:2006) has been prepared by Technical Committee ISO/TC 159 “Ergonomics“ in collaboration with Technical Committee CEN/SS S13 “Ergonomics“, the secretariat of which is held by CMC. This European Standard shall be given th
15、e status of a national standard, either by publication of an identical text or by endorsement, at the latest by October 2006, and conflicting national standards shall be withdrawn at the latest by October 2006. This document supersedes EN ISO 9241-10:1996. According to the CEN/CENELEC Internal Regul
16、ations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, No
17、rway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. Endorsement notice The text of ISO 9241-110:2006 has been approved by CEN as EN ISO 9241-110:2006 without any modifications. EN ISO 9241-110:2006Reference numberISO 9241-110:2006(E)INTERNATIONAL STAND
18、ARD ISO9241-110First edition2006-04-01Ergonomics of human-system interaction Part 110: Dialogue principles Ergonomie de linteraction homme-systme Partie 110: Principes de dialogue EN ISO 9241-110:2006ii iiiContents Page Foreword iv Introduction . vi 1 Scope . 1 2 Normative references . 1 3 Terms and
19、 definitions. 2 4 Dialogue principles and recommendations . 3 4.1 Overview 3 4.2 Relationships between dialogue principles.4 4.3 Suitability for the task 4 4.4 Self-descriptiveness. 6 4.5 Conformity with user expectations. 6 4.6 Suitability for learning 8 4.7 Controllability 9 4.8 Error tolerance 10
20、 4.9 Suitability for individualization 11 5 Framework for using the dialogue principles and recommendations 12 5.1 General. 12 5.2 Example for use of this part of ISO 9241 in the analysis of interactive systems. 13 5.3 Example for use of this part of ISO 9241 in design of interactive systems (Relati
21、onship with ISO 9241-13 to ISO 9241-17) 14 5.4 Example for use of this part of ISO 9241 in evaluation of interactive systems 15 6 Relationship between this part of ISO 9241 and ISO 9241-11 and ISO 9241-12. 15 Annex A (informative) Overview of the ISO 9241 series. 17 Bibliography . 21 EN ISO 9241-110
22、:2006iv Foreword ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for w
23、hich a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all
24、 matters of electrotechnical standardization. International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2. The main task of technical committees is to prepare International Standards. Draft International Standards adopted by the technical committees are c
25、irculated to the member bodies for voting. Publication as an International Standard requires approval by at least 75 % of the member bodies casting a vote. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held resp
26、onsible for identifying any or all such patent rights. ISO 9241-110 was prepared by Technical Committee ISO/TC 159, Ergonomics, Subcommittee SC 4, Ergonomics of human-system interaction. This first edition of ISO 9241-110 cancels and replaces ISO 9241-10:1996, which has been technically revised as f
27、ollows: the explanation of suitability for the task (4.3) has been made more comprehensible; for each dialogue principle given in 4.3 to 4.9, general recommendations have been made; examples for each of these general recommendations have been given; a framework for the use of the dialogue principles
28、 has been added to Clause 5; an explanation of the relationship with ISO 9241-11 and ISO 9241-12 has been given in Clause 6; Annex A, presenting an overview of the ISO 9241 has been added. ISO 9241 consists of the following parts, under the general title Ergonomic requirements for office work with v
29、isual display terminals (VDTs): Part 1: General introduction Part 2: Guidance on task requirements Part 3: Visual display requirements Part 4: Keyboard requirements Part 5: Workstation layout and postural requirements Part 6: Guidance on the work environment Part 7: Requirements for display with ref
30、lections Part 8: Requirements for displayed colours EN ISO 9241-110:2006v Part 9: Requirements for non-keyboard input devices Part 11: Guidance on usability Part 12: Presentation of information Part 13: User guidance Part 14: Menu dialogues Part 15: Command dialogues Part 16: Direct manipulation dia
31、logues Part 17: Form filling dialogues ISO 9241 also consists of the following parts, under the general title Ergonomics of human-system interaction: Part 20: Accessibility guidelines for information communication equipment and services Part 110: Dialogue principles Part 400: Principles for physical
32、 input devices Introduction and requirements The following parts, under the general title Ergonomics of human-system interaction, are under preparation: Part 151: Guidance on World Wide Web software user interfaces Part 171: Guidance on software accessibility Part 300: Introduction to requirements a
33、nd measurement techniques for electronic visual displays Part 302: Terminology for electronic visual displays Part 303: Requirements for electronic visual displays Part 304: User performance test methods for electronic visual displays Part 305: Optical laboratory test methods for electronic visual d
34、isplays Part 306: Field assessment methods for electronic visual displays Part 307: Analysis and compliance test methods for electronic visual displays Part 410: Design criteria for products for physical input devices Part 420: Selection procedures for physical input devices Part 421: Workplace asse
35、ssment methods for physical input devices EN ISO 9241-110:2006vi Introduction This part of ISO 9241 deals with the ergonomic design of interactive systems and describes dialogue principles which are generally independent of any specific dialogue technique and which are applicable in the analysis, de
36、sign and evaluation of interactive systems. These dialogue principles concern the development of user interfaces and help prevent users of those products from experiencing usability problems such as additional unnecessary steps not required as part of the task, misleading information, insufficient a
37、nd poor information on the user interface, unexpected response of the interactive system, navigational limitations during use, and inefficient error recovery. In this part of ISO 9241, a dialogue is the “interaction between a user and an interactive system as a sequence of user actions (inputs) and
38、system responses (outputs) in order to achieve a goal”, where user actions include not only entry of data but also navigational and other (control) actions of the user. The priority with which each dialogue principle is weighted will depend on the characteristics of the intended user of the system,
39、the tasks, the environment and the specific dialogue technique used. Guidance on identifying relevant aspects of the users tasks and environment of use is given in ISO 9241-11. Specific guidance on the use of techniques such as menus, command languages, direct manipulation and form-based entry can b
40、e found in ISO 9241-14 to ISO 9241-17. The ultimate beneficiary of ISO 9241 will be the user of an interactive system. It is the needs of this user that provide the ergonomic requirements used by the International Standards developers. Although it is unlikely that the user will read ISO 9241 or even
41、 know of its existence, its application will lead to user interfaces that are more usable, consistent and that enable greater productivity. This part of ISO 9241 comprises the following: a) the dialogue principles; b) recommendations corresponding to the dialogue principles; c) a framework for requi
42、rements concerning analysis, design and evaluation that gives guidance on the specification of dialogue requirements, based on the dialogue principles, for the design of interactive systems that adhere to ISO 9241-110, and this part of ISO 9241, the specification of appropriate design solutions base
43、d on the recommendations for the application of dialogue techniques according to ISO 9241-14 to ISO 9241-17; the evaluation of interactive systems against the dialogue requirements. EN ISO 9241-110:20061Ergonomics of human-system interaction Part 110: Dialogue principles 1 Scope This part of ISO 924
44、1 sets forth ergonomic design principles formulated in general terms (i.e. presented without reference to situations of use, application, environment or technology) and provides a framework for applying those principles to the analysis, design and evaluation of interactive systems. While this part o
45、f ISO 9241 is applicable to all types of interactive systems, it does not cover the specifics of every context of use (e.g. safety critical systems, collaborative work). It is intended for the following types of users: designers of user interface development tools and style guides to be used by user
46、 interface designers; user interface designers, who will apply the guidance during the development process; developers, who will apply the guidance during design and implementation of system functionality; buyers, who will reference this part of ISO 9241 during product procurement; evaluators, who a
47、re responsible for ensuring that products meet its recommendations. This part of ISO 9241 focuses on dialogue principles related to the ergonomic design of the dialogue between user and interactive system, and does not consider any other aspect of design such as marketing, aesthetics or corporate de
48、sign. The list of recommendations for each of the dialogue principles is not exhaustive. 2 Normative references The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition
49、of the referenced document (including any amendments) applies. ISO 9241-11:1998, Ergonomics Ergonomic requirements for office work with visual display terminals (VDTs) Part 11: Guidance on usability ISO 9241-12, Ergonomics Ergonomic requirements for office work with visual display terminals (VDTs) Part 12: Presentation of information ISO 9241-13, Ergonomics Ergonomic requirements for office work with visual display terminals (VDTs) Part 13: User guidan
