1、Ergonomics of human-system interactionPart 112: Principles for the presentation of informationBS EN ISO 9241112:2017BSI Standards PublicationWB11885_BSI_StandardCovs_2013_AW.indd 1 15/05/2013 15:06EUROPEANSTANDARDNORME EUROPENNE EUROPISCHE NORMEN ISO 9241-112 March 2017ICS 13.180; 35.080; 35.240.01
2、Supersedes EN ISO 9241-12:1998EnglishVersionErgonomics of human-system interaction - Part 112: Principles for the presentation of information (ISO 9241-112:2017)Ergonomie de linteraction homme-systme - Partie 112: Principes et lignes directrices relatives laprsentation de linformation (ISO 9241-112:
3、2017)Ergonomie der Mensch-System-Interaktion - Teil112: Grundstze der Informationsdarstellung (ISO 9241-112:2017)This European Standard was approved by CEN on 5 February 2017.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving thisEurop
4、ean Standard the status of a national standard without any alteration.Up-to-date lists and bibliographical referencesconcerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member. This European Standard exists in three official versions (
5、English, French, German). A version in any other language made bytranslation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC ManagementCentre has the same status as the officialversions.CEN members are the nationalstandards bodies of Austria, Belgium, B
6、ulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Swit
7、zerland, Turkey and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMIT EUROPEN DE NORMALISATIONEUROPISCHES KOMITEE FR NORMUNGCEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2017 CEN All rights of exploitation in any form and by any means reservedworldwide for CENnational Mem
8、bers.Ref. No. EN ISO 9241-112:2017 EBS EN ISO 9241112:2017National forewordThis British Standard is the UK implementation of EN ISO 9241112:2017. It is identical to ISO 9241112:2017. Together with BS EN ISO 9241125, it supersedes BS EN ISO 924112:1999 which will be withdrawn upon publication of BS E
9、N ISO 9241-125.The UK participation in its preparation was entrusted to Technical Committee PH/9, Applied ergonomics.A list of organizations represented on this committee can be obtained on request to its secretary.This publication does not purport to include all the necessary provisions of a contra
10、ct. Users are responsible for its correct application.ISBN 978 0 580 86359 2ICS 35.240.20; 13.180; 35.080; 35.180Compliance with a British Standard cannot confer immunity from legal obligations. This British Standard was published under the authority of the Standards Policy and Strategy Committee on
11、 30 July 2017.Amendments/corrigenda issued since publicationDate Text affectedBRITISH STANDARDBS EN ISO 9241112:2017EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN ISO 9241-112 March 2017 ICS 13.180; 35.080; 35.240.01 Supersedes EN ISO 9241-12:1998English Version Ergonomics of human-system inte
12、raction - Part 112: Principles for the presentation of information (ISO 9241-112:2017) Ergonomie de linteraction homme-systme - Partie 112: Principes et lignes directrices relatives la prsentation de linformation (ISO 9241-112:2017) Ergonomie der Mensch-System-Interaktion - Teil 112: Grundstze der I
13、nformationsdarstellung (ISO 9241-112:2017) This European Standard was approved by CEN on 5 February 2017. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteratio
14、n. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member. This European Standard exists in three official versions (English, French, German). A version in any other language made by
15、translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, F
16、inland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom. EUROPEAN COMMITTEE FOR ST
17、ANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2017 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN ISO 9241-112:2017 EBS EN ISO 9241112:
18、2017EN ISO 9241-112:2017 (E) European foreword This document (EN ISO 9241-112:2017) has been prepared by Technical Committee ISO/TC 159 “Ergonomics“ in collaboration with Technical Committee CEN/TC 122 “Ergonomics” the secretariat of which is held by DIN. This European Standard shall be given the st
19、atus of a national standard, either by publication of an identical text or by endorsement, at the latest by September 2017, and conflicting national standards shall be withdrawn at the latest by September 2017. Attention is drawn to the possibility that some of the elements of this document may be t
20、he subject of patent rights. CEN and/or CENELEC shall not be held responsible for identifying any or all such patent rights. This document supersedes EN ISO 9241-12:1998. According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following countries are bound to i
21、mplement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Roma
22、nia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. Endorsement notice The text of ISO 9241-112:2017 has been approved by CEN as EN ISO 9241-112:2017 without any modification. BS EN ISO 9241112:2017EN ISO 9241-112:2017 (E) European foreword This document (EN I
23、SO 9241-112:2017) has been prepared by Technical Committee ISO/TC 159 “Ergonomics“ in collaboration with Technical Committee CEN/TC 122 “Ergonomics” the secretariat of which is held by DIN. This European Standard shall be given the status of a national standard, either by publication of an identical
24、 text or by endorsement, at the latest by September 2017, and conflicting national standards shall be withdrawn at the latest by September 2017. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held
25、responsible for identifying any or all such patent rights. This document supersedes EN ISO 9241-12:1998. According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croat
26、ia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turke
27、y and the United Kingdom. Endorsement notice The text of ISO 9241-112:2017 has been approved by CEN as EN ISO 9241-112:2017 without any modification. BS EN ISO 9241112:2017ISO 9241-112:2017(E)Foreword ivIntroduction v1 Scope . 12 Normative references 13 Terms and definitions . 14 Introduction to the
28、 presentation of information 44.1 Sources of guidance on presentation of information within the ISO 9241-100 series and their relationship . 44.2 Modalities and media 54.3 Accessibility . 64.4 Action guidance 64.5 Information presentation and aesthetics . 65 Introduction to principles 65.1 Overview
29、65.2 Relationship to other sets of principles in the ISO 9241-100 series 75.3 Relationship between individual principles 76 Principles and recommendations 76.1 Detectability 76.1.1 Principle of detectability . 76.1.2 Guidance related to using prominence . 86.1.3 Guidance related to timely presentati
30、on of information . 86.1.4 Guidance related to making controls detectable by the user 96.1.5 Guidance related to using continuity to aid detectability106.2 Freedom from distraction 106.2.1 Principle of freedom from distraction 106.2.2 Guidance on minimizing and avoiding distractions .106.3 Discrimin
31、ability . 116.3.1 Principle of discriminability . 116.3.2 Guidance related to the structuring of presented information 116.3.3 Guidance related to using presentation attributes126.3.4 Guidance related to grouping using proximity .126.3.5 Guidance related to using similarity 136.4 Interpretability 13
32、6.4.1 Principle of interpretability . 136.4.2 Guidance related to ensuring comprehensibility .146.4.3 Guidance related to ensuring unambiguous meaning 146.4.4 Guidance related to using closure appropriately 156.4.5 Guidance related to textual coherence.156.4.6 Guidance related to selection and use o
33、f media/modality .166.4.7 Guidance related to user capabilities 166.5 Conciseness . 176.5.1 Principle of conciseness . 176.5.2 Guidance related to conciseness of content 176.5.3 Guidance related to conciseness of actions .176.6 Consistency (internal and external) 186.6.1 Principle of consistency 186
34、.6.2 Guidance related to consistency across pieces of information .186.6.3 Guidance related to logical consistency 196.6.4 Guidance related to consistency with conventions known to the user .19Bibliography .20 ISO 2017 All rights reserved iiiContents PageBS EN ISO 9241112:2017ISO 9241-112:2017(E)For
35、ewordISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a techn
36、ical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
37、electrotechnical standardization.The procedures used to develop this document and those intended for its further maintenance are described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the different types of ISO documents should be noted. This document w
38、as drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such
39、patent rights. Details of any patent rights identified during the development of the document will be in the Introduction and/or on the ISO list of patent declarations received (see www .iso .org/ patents).Any trade name used in this document is information given for the convenience of users and doe
40、s not constitute an endorsement.For an explanation on the voluntary nature of standards, the meaning of ISO specific terms and expressions related to conformity assessment, as well as information about ISOs adherence to the World Trade Organization (WTO) principles in the Technical Barriers to Trade
41、 (TBT) see the following URL: www .iso .org/ iso/ foreword .html.This document was prepared by Technical Committee ISO/TC 159, Ergonomics, Subcommittee SC 4, Ergonomics of humansystem interaction.This first edition of ISO 9241-112, together with ISO 9241-125, cancels and replaces ISO 9241-12:1998.A
42、list of all parts in the ISO 9241 series can be found on the ISO website.iv ISO 2017 All rights reservedBS EN ISO 9241112:2017ISO 9241-112:2017(E)ForewordISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of p
43、reparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental,
44、in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.The procedures used to develop this document and those intended for its further maintenance are described in the ISO/I
45、EC Directives, Part 1. In particular the different approval criteria needed for the different types of ISO documents should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).Attention is drawn to the possibili
46、ty that some of the elements of this document may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of any patent rights identified during the development of the document will be in the Introduction and/or on the ISO list of pat
47、ent declarations received (see www .iso .org/ patents).Any trade name used in this document is information given for the convenience of users and does not constitute an endorsement.For an explanation on the voluntary nature of standards, the meaning of ISO specific terms and expressions related to c
48、onformity assessment, as well as information about ISOs adherence to the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following URL: www .iso .org/ iso/ foreword .html.This document was prepared by Technical Committee ISO/TC 159, Ergonomics, Subcommittee
49、 SC 4, Ergonomics of humansystem interaction.This first edition of ISO 9241-112, together with ISO 9241-125, cancels and replaces ISO 9241-12:1998.A list of all parts in the ISO 9241 series can be found on the ISO website.iv ISO 2017 All rights reservedBS EN ISO 9241112:2017ISO 9241-112:2017(E)IntroductionThis document presents principles for the presentation of information that apply to the design and evaluation of user interfaces.The application and use of the principles and general recommendations in this document results in a v
