1、BRITISH STANDARD BS EN ISO 14915-1:2002 Incorporating Corrigendum No. 1 Software ergonomics for multimedia user interfaces Part 1: Design principles and framework The European Standard EN ISO 14915-1:2002 has the status of a British Standard ICS 13.180; 35.200 BS EN ISO 14915-1:2002 This British Sta
2、ndard, having been prepared under the direction of the Health and Environment Sector Policy and Strategy Committee, was published under the authority of the Standards Policy and Strategy Committee on 10 December 2002 BSI 31 January 2003 ISBN 0 580 40923 6 National foreword This British Standard is t
3、he official English language version of EN ISO 14915-1:2002. It is identical with ISO 14915-1:2002. The UK participation in its preparation was entrusted by Technical Committee PH/9, Applied ergonomics, to Subcommittee PH/9/6, User system interfaces, which has the responsibility to: A list of organi
4、zations represented on this subcommittee can be obtained on request to its secretary. Cross-references The British Standards which implement international or European publications referred to in this document may be found in the BSI Catalogue under the section entitled “International Standards Corre
5、spondence Index”, or by using the “Search” facility of the BSI Electronic Catalogue or of British Standards Online. This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. Compliance with a British Standard does not
6、of itself confer immunity from legal obligations. aid enquirers to understand the text; present to the responsible international/European committee any enquiries on the interpretation, or proposals for change, and keep the UK interests informed; monitor related international and European development
7、s and promulgate them in the UK. Summary of pages This document comprises a front cover, an inside front cover, the EN ISO title page, the EN ISO foreword page, the ISO title page, pages ii to v, a blank page, pages 1 to 12, the Annex ZA page and a back cover. The BSI copyright date displayed in thi
8、s document indicates when the document was last issued. Amendments issued since publication Amd. No. Date Comments 14317 Corrigendum No. 1 31 January 2003 Replacing the EN ISO foreword page and incorporating the Annex ZA pageEUROPEANSTANDARD NORMEEUROPENNE EUROPISCHENORM ENISO149151 November2002 ICS
9、13.180;35.200 Englishversion SoftwareergonomicsformultimediauserinterfacesPart1: Designprinciplesandframework(ISO149151:2002) Ergonomiedeslogicielspourlesinterfacesutilisateurs multimediasPartie1:Principesetcadredeconception (ISO149151:2002) SoftwareErgonomiefrMultimedia BenutzungsschnittstellenTeil
10、1:Gestaltungsgrundstze undRahmenbedingungen(ISO149151:2002) ThisEuropeanStandardwasapprovedbyCENon9October2002. CENmembersareboundtocomplywiththeCEN/CENELECInternalRegulationswhichstipulatetheconditionsforgivingthisEurope an Standardthestatusofanationalstandardwithoutanyalteration.Uptodatelistsandbi
11、bliographicalreferencesconcernings uchnational standardsmaybeobtainedonapplicationtotheManagementCentreortoanyCENmember. ThisEuropeanStandardexistsinthreeofficialversions(English,French,German).Aversioninanyotherlanguagemadebytra nslation undertheresponsibilityofaCENmemberintoitsownlanguageandnotifi
12、edtotheManagementCentrehasthesamestatusasthe official versions. CENmembersarethenationalstandardsbodiesofAustria,Belgium,CzechRepublic,Denmark,Finland,France,Germany,Greece, Iceland,Ireland,Italy,Luxembourg,Malta,Netherlands,Norway,Portugal,Spain,Sweden,SwitzerlandandUnitedKingdom. EUROPEANCOMMITTEE
13、FORSTANDARDIZATION COMITEUROPENDENORMALISATION EUROPISCHESKOMITEEFRNORMUNG ManagementCentre:ruedeStassart,36B1050Brussels 2002CEN Allrightsofexploitationinanyformandbyanymeansreserved worldwideforCENnationalMembers. Ref.No.ENISO149151:2002ECORRECTED20021218 Foreword Thisdocument(ENISO149151:2002)has
14、beenpreparedbyTechnicalCommitteeISO/TC159 “Ergonomics“incollaborationwithTechnicalCommitteeCEN/TC122“Ergonomics“,the secretariatofwhichisheldbyDIN. ThisEuropeanStandardshallbegiventhestatusofanationalstandard,eitherbypublicationof anidenticaltextorbyendorsement,atthelatestbyMay2003,andconflictingnat
15、ionalstandards shallbewithdrawnatthelatestbyMay2003. AccordingtotheCEN/CENELECInternalRegulations,thenationalstandardsorganizationsof thefollowingcountriesareboundtoimplementthisEuropeanStandard:Austria,Belgium,Czech Republic,Denmark,Finland,France,Germany,Greece,Iceland,Ireland,Italy,Luxembourg, Ma
16、lta,Netherlands,Norway,Portugal,Spain,Sweden,SwitzerlandandtheUnitedKingdom. Endorsementnotice ThetextofISO149151:2002hasbeenapprovedbyCENasENISO149151:2002withoutany modifications. NOTENormativereferencestoInternationalStandardsarelistedinAnnexZA(normative). ENISO149151:2002 INTERNATIONAL STANDARD
17、ISO 14915-1 First edition 2002-11-01 Reference number ISO 14915-1:2002(E) Software ergonomics for multimedia user interfaces Part 1: Design principles and framework Ergonomie des logiciels pour les interfaces utilisateur multimdias Partie 1: Principes et cadre de conceptionENISO149151:2002 ENISO1491
18、51:2002iiOSI -519412002:1)E( ISO 2002 r llAithgs reservde iii Contents Page 1 Scope . 1 2 Normative references . 1 3 Terms and definitions 2 4 Application of ISO 14915 2 4.1 Intended user groups . 2 4.2 Applying the recommendations . 3 4.3 Reporting conformance to parts of ISO 14915 3 5 Design goals
19、 and principles 3 5.1 Design goals 3 5.2 Multimedia design principles . 3 5.2.1 General . 3 5.2.2 Dialogue principles . 4 5.2.3 Multimedia specific design principles . 4 5.2.4 Suitability for the communication goal 5 5.2.5 Suitability for perception and understanding 5 5.2.6 Suitability for explorat
20、ion . 7 5.2.7 Suitability for engagement 8 6 Design considerations 8 6.1 General 8 6.2 Content design 9 6.2.1 General . 9 6.2.2 Analysing the communication goal . 9 6.2.3 Structuring content . 9 6.3 Interaction design 9 6.3.1 General . 9 6.3.2 Navigation . 9 6.3.3 Media control and interaction . 10
21、6.3.4 Dialogue interaction 10 6.4 Media design . 10 7 Design and development process 10 7.1 General 10 7.2 Analysis . 11 7.3 Conceptual design . 11 7.4 Content, interaction and media design 11 7.5 Prototyping 11 7.6 Evaluation 11 Bibliography. 12 ENISO149151:2002iiiISO -51941:1)E(2002 vi ISO 2002 Ar
22、 llithgr seresvde Foreword ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a sub
23、ject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (I
24、EC) on all matters of electrotechnical standardization. International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 3. Draft International Standards adopted by the technical committees are circulated to the member bodies for voting. Publication as an Intern
25、ational Standard requires approval by at least 75 % of the member bodies casting a vote. Attention is drawn to the possibility that some of the elements of this part of ISO 14915 may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Int
26、ernational Standard ISO 14915-1 was prepared by Technical Committee ISO/TC 159, Ergonomics, Subcommittee SC 4, Ergonomics of human-system interaction. ISO 14915 consists of the following parts, under the general title Software ergonomics for multimedia user interfaces: Part 1: Design principles and
27、framework Part 2: Multimedia navigation and control Part 3: Media selection and combination ENISO149151:2002ivOSI -519412002:1)E( ISO 2002 r llAithgs reservde v Introduction The design of user interfaces for multimedia applications typically involves a much wider range of design and evaluation issue
28、s than that of conventional user interfaces based only in textual and graphical format. Many different techniques and design options are available. Multimedia user interfaces incorporate, integrate and synchronize different media (static media such as text, graphics, images, and dynamic media such a
29、s audio, animation, video or other sensory modalities). Within each medium, further distinctions can be made. Graphics, for instance, can be presented either in two- or three-dimensional representation and audio can be further categorized according to the level of sound quality or with respect to mo
30、no, stereo or surround sound. Ergonomic design enhances the ability of users to operate multimedia applications effectively, efficiently and with satisfaction (see ISO 9241-11). This can be achieved by careful design of multimedia applications with respect to user characteristics, the different task
31、s they are intended to fulfil (e.g. for work, education or performance support) and the environment in which the system will be used. An ergonomic design of multimedia user interfaces can also improve the safety of operating a system (e.g. delivering an alarm both in visual and auditory media). The
32、range of media available and the interaction of different media have a variety of perceptual, cognitive and other ergonomic implications for the users. Specific characteristics of multimedia are the potentially high perceptual load, the structural and semantic complexity, or the large volume of info
33、rmation to be conveyed through the system. Multimedia applications are often used for communicative purposes. Manipulation of data or information presented in multimedia applications is also often part of the users activity. ISO 14915 provides requirements and recommendations on the ergonomic design
34、 of multimedia software-user interfaces. ISO 14915 is not intended to provide detailed guidance for the design using only a single medium. It does not, therefore, describe how to design an effective graphical animation or how to cut a particular video sequence. This part of ISO 14915 addresses desig
35、n issues related to the user interface of multimedia applications, such as the conceptual structure of the interface, the selection and integration of media, user navigation or the controls used for interacting with the different media. The range of applications addressed includes stand-alone and ne
36、twork-delivered applications of various sizes and degrees of complexity (e.g. from a single web page to a complex catalogue or an interactive simulation). ISO 14915 consists of the following parts. a) Part 1: Design principles and framework Part 1 establishes design principles for multimedia user in
37、terfaces and provides a framework for multimedia design. The principles are introduced in order to provide the basis for detailed multimedia-specific recommendations described in the other parts of ISO 14915. General recommendations on the process of designing multimedia user interfaces are given. b
38、) Part 2: Multimedia navigation and control Part 2 provides recommendations for media control and navigation in multimedia applications. Media control is mainly concerned with functions for controlling dynamic media such as audio or video. Navigation refers to the conceptual structure of the multime
39、dia application and the users interactions needed in order to move in that structure. It also includes recommendations for searching multimedia material. c) Part 3: Media selection and combination Part 3 provides recommendations for the selection of media with respect to the communication goal or th
40、e task, as well as with respect to the informations characteristics. It also provides guidance for combining different media. In addition, it includes recommendations for integrating multimedia components in viewing and reading sequences. ENISO149151:2002vANRETNIITOTS LANDNADRA OSI -519412002:1)E( I
41、SO 2002 r llAithgs reservde 1 Software ergonomics for multimedia user interfaces Part 1: Design principles and framework 1 Scope This part of ISO 14915 establishes design principles for multimedia user interfaces and provides a framework for handling the different considerations involved in their de
42、sign. It addresses user interfaces for applications that incorporate, integrate and synchronize different media. This includes static media such as text, graphics, or images, and dynamic media such as audio, animation, video or media related to other sensory modalities. Detailed design issues within
43、 a single medium (e.g. the graphical design of an animation sequence) are only addressed as far as they imply ergonomic consequences for the user. This part of ISO14915 gives requirements and recommendations for the ergonomic design of multimedia applications mainly intended for professional and voc
44、ational activities such as work or learning. It does not specifically address applications outside this area such as entertainment, although some recommendations can also be applicable in such domains. This part of ISO 14915 is applicable to software aspects related to multimedia user interfaces and
45、 does not address hardware or implementation issues. The ergonomic requirements and recommendations described in this part of ISO 14915 can be realized through very different techniques, e.g. the delivery system, a scripting language, or the application. The focus of this part of ISO 14915 is on mul
46、timedia presentation issues. Multimodal input which uses different media such as speech in combination with pointing for entering information is not considered in the recommendations provided. 2 Normative references The following normative documents contain provisions which, through reference in thi
47、s text, constitute provisions of this part of ISO 14915. For dated references, subsequent amendments to, or revisions of, any of these publications do not apply. However, parties to agreements based on this part of ISO 14915 are encouraged to investigate the possibility of applying the most recent e
48、ditions of the normative documents indicated below. For undated references, the latest edition of the normative document referred to applies. Members of ISO and IEC maintain registers of currently valid International Standards. ISO 9241-10:1996, Ergonomic requirements for office work with visual display terminals (VDTs) Part 10: Dialogue principles ISO 9241-11:1998, Ergonomic requirem
