1、 ETSI EG 202 057-4 V1.2.1 (2008-07)ETSI Guide Speech Processing, Transmission and Quality Aspects (STQ);User related QoS parameter definitions and measurements;Part 4: Internet accessETSI ETSI EG 202 057-4 V1.2.1 (2008-07) 2 Reference REG/STQ-00101-4 Keywords internet, QoS ETSI 650 Route des Luciole
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6、e foregoing restriction extend to reproduction in all media. European Telecommunications Standards Institute 2008. All rights reserved. DECTTM, PLUGTESTSTM, UMTSTM, TIPHONTM, the TIPHON logo and the ETSI logo are Trade Marks of ETSI registered for the benefit of its Members. 3GPPTM is a Trade Mark o
7、f ETSI registered for the benefit of its Members and of the 3GPP Organizational Partners. ETSI ETSI EG 202 057-4 V1.2.1 (2008-07) 3 Contents Intellectual Property Rights5 Foreword.5 Introduction 6 1 Scope 7 2 References 7 2.1 Normative references .8 2.2 Informative references8 3 Definitions and abbr
8、eviations.9 3.1 Definitions9 3.2 Abbreviations .10 4 General considerations .11 4.1 Scope11 4.1.1 Understanding of the term “Internet access“.11 4.1.2 Internet accesses covered11 4.2 Use of the parameters .12 4.3 Parameters and measurement issues.12 4.3.1 Real traffic monitoring versus test calls13
9、4.3.2 Measurement.14 4.4 Data collection issues .15 4.4.1 Reporting for different classes of customers.15 4.4.2 Non standard levels of QoS 15 4.4.3 Data processing.15 4.4.4 Data collection period.15 4.5 Comparability of measurements.15 4.6 Publication of QoS parameters.16 5 QoS parameters for Intern
10、et access 16 5.1 Login time 17 5.1.1 Definition17 5.1.2 Application .17 5.1.3 Measurement and statistics .17 5.2 Data transmission speed achieved 17 5.2.1 Definition17 5.2.2 Application .17 5.2.3 Measurement and statistics .17 5.3 Unsuccessful data transmission ratio18 5.3.1 Definition18 5.3.2 Appli
11、cation .18 5.3.3 Measurement and statistics .18 5.4 Successful log-in ratio 18 5.4.1 Definition18 5.4.2 Application .19 5.4.3 Measurement and statistics .19 5.5 Delay (one way transmission time) 19 5.5.1 Definition19 5.5.2 Application .19 5.5.3 Measurement and statistics .19 Annex A (normative): Ref
12、erence connection.20 Annex B (normative): Measurement set-up 21 Annex C (normative): Guidance on the determination of representative test calls .24 ETSI ETSI EG 202 057-4 V1.2.1 (2008-07) 4 Annex D (normative): Specification of test file27 Annex E (normative): Combination of weekly or monthly result
13、s28 Annex F (normative): Guidance on technical performance aspects of Internet accesses: Delay, packet loss and jitter29 F.1 QoS versus network performance 29 F.2 Implications of delay, packet loss and jitter .29 F.2.1 Delay 29 F.2.2 Jitter30 F.2.3 Packet loss30 F.2.4 Performance considerations for
14、different applications .30 F.3 Further information 32 Annex G (normative): Further explanation of “X % of“.33 Annex H (informative): Performance targets 34 Annex I (informative): Bibliography.36 History 37 ETSI ETSI EG 202 057-4 V1.2.1 (2008-07) 5 Intellectual Property Rights IPRs essential or poten
15、tially essential to the present document may have been declared to ETSI. The information pertaining to these essential IPRs, if any, is publicly available for ETSI members and non-members, and can be found in ETSI SR 000 314: “Intellectual Property Rights (IPRs); Essential, or potentially Essential,
16、 IPRs notified to ETSI in respect of ETSI standards“, which is available from the ETSI Secretariat. Latest updates are available on the ETSI Web server (http:/webapp.etsi.org/IPR/home.asp). Pursuant to the ETSI IPR Policy, no investigation, including IPR searches, has been carried out by ETSI. No gu
17、arantee can be given as to the existence of other IPRs not referenced in ETSI SR 000 314 (or the updates on the ETSI Web server) which are, or may be, or may become, essential to the present document. Foreword This ETSI Guide (EG) has been produced by ETSI Technical Committee Speech Processing, Tran
18、smission and Quality Aspects (STQ). The present document is part 4 of a multi-part deliverable covering Speech Processing, Transmission and Quality Aspects (STQ); User related QoS parameter definitions and measurements, as identified below: Part 1: “General“; Part 2: “Voice telephony, Group 3 fax, m
19、odem data services and SMS“; Part 3: “QoS parameters specific to Public Land Mobile Networks (PLMN)“; Part 4: “Internet access“. EG 202 057-1 i.2 contains general user related QoS parameter definitions and measurement methods that can be applied to any service as well as user related QoS parameter d
20、efinitions and measurement methods for voice, data and fax services accessed via the public telecommunications network. EG 202 057-2 i.3 contains user related QoS parameter definitions and measurement methods for voice, modem data, fax services and SMS accessed via the public telecommunications netw
21、ork. The data parameters are specified for the case where a V.9x series modem is used since this kind of modem is in common use. EG 202 057-3 i.4 contains user related QoS parameter definitions and measurement methods specific to public land mobile telecommunication networks (PLMN). EG 202 057-4 (th
22、e present document) contains user related QoS parameter definitions and measurement methods specific to Internet access. The present document takes into account as far as practicable the following eight principles: 1) QoS parameters should be easily understood by the public, and be useful and import
23、ant to them. 2) All parameters are applicable at the network termination point (where appropriate). 3) Where measurements are possible they should be made on the customers premises, using in-service lines. NOTE: Literally principles 2 and 3 imply that all measurements are carried out at the NTP. How
24、ever, the NTP in PLMNs is not precisely defined. Other methods are used to achieve an adequate representation of the quality that would be perceived at the NTP for the parameters defined in the present document. 4) To be as realistic as possible, real traffic rather than test calls should be used as
25、 a basis of the measurements, wherever possible. 5) Parameters should be capable of verification by independent organizations. This verification might be made by direct measurements or by audit of service providers measurements. 6) The accuracy of QoS values should be set to a level consistent with
26、measurement methods being as simple as possible with costs as low as possible. ETSI ETSI EG 202 057-4 V1.2.1 (2008-07) 6 7) The parameters are designed for both statistical and individual application. The statistical values should be derived by the application of a simple statistical function to the
27、 individual values. The statistical function should be specified in this multi-part deliverable. This multi-part deliverable should also contain guidelines on how statistically significant samples should be selected. 8) The statistical functions should be designed so QoS figures from different servi
28、ce providers can be compared easily by users and in particular consumers. Introduction The present document provides definitions and measurement methods for various QoS parameters for Internet access. The parameters were developed on the basis of the users Quality of Service criteria identified in t
29、he TR 102 276 i.1. ETSI ETSI EG 202 057-4 V1.2.1 (2008-07) 7 1 Scope The present document contains definitions and measurement methods for a range of user perceivable Quality of Service (QoS) parameters. The purpose of these parameters is to define objective and comparable measures of the QoS delive
30、red to users/customers for use by users/customers. The present document applies to any telecommunication service however some parameters may have a limited application. The present document is intended to provide a menu from which individual items can be selected. There is no obligation to use any o
31、r all of the parameters. The QoS parameters are related primarily to services and service features and not to the technology used to provide the services. Therefore the parameters should be capable of use when the services are provided on new technologies such as IP and ATM or other packet switched
32、technologies as well as on circuit switched technologies. The establishment of target values for QoS is outside the scope of the present document. The QoS parameters listed in the present document are also not intended to assess the complete QoS of a telecommunication service. The present document p
33、rovides a set of QoS parameters that covers specific user related QoS aspects rather than a complete list of QoS parameters. This set has been chosen to address areas where monitoring of QoS is likely to be most worthwhile, i.e. the areas that are most likely to be affected by any QoS problems. If s
34、takeholders wish to examine other QoS aspects they are recommended to follow the general approach of the present document - as far as practicable - as a basis for the development of definitions and measurement methods for new specific QoS parameters. The set of QoS parameters is designed to be under
35、stood by the users of various telecommunications services. Sub-sets of these parameters can be selected for use in different circumstances. For example a specific parameter might be relevant for many users in some countries or markets but the same parameter might not be of relevance in others. There
36、fore stakeholders - users, customers, regulators, service providers, network operators and other parties interested in the use of QoS parameters - should decide in co-operation, which parameters should be used in their particular situation. This decision should take account of: The precise purpose f
37、or which they will be used. The general level of quality achieved by most operators. The degree to which the parameters will provide a reliable comparison of performance. The cost of measuring and reporting each parameter. The parameters defined in the present document are applicable to any kind of
38、Internet access independently of the underlying technology. 2 References References are either specific (identified by date of publication and/or edition number or version number) or non-specific. For a specific reference, subsequent revisions do not apply. Non-specific reference may be made only to
39、 a complete document or a part thereof and only in the following cases: - if it is accepted that it will be possible to use all future changes of the referenced document for the purposes of the referring document; - for informative references. Referenced documents which are not found to be publicly
40、available in the expected location might be found at http:/docbox.etsi.org/Reference. ETSI ETSI EG 202 057-4 V1.2.1 (2008-07) 8 For online referenced documents, information sufficient to identify and locate the source shall be provided. Preferably, the primary source of the referenced document shoul
41、d be cited, in order to ensure traceability. Furthermore, the reference should, as far as possible, remain valid for the expected life of the document. The reference shall include the method of access to the referenced document and the full network address, with the same punctuation and use of upper
42、 case and lower case letters. NOTE: While any hyperlinks included in this clause were valid at the time of publication ETSI cannot guarantee their long term validity. 2.1 Normative references The following referenced documents are indispensable for the application of the present document. For dated
43、references, only the edition cited applies. For non-specific references, the latest edition of the referenced document (including any amendments) applies. 1 ETSI TS 102 250-5: “Speech Processing, Transmission and Quality Aspects (STQ); QoS aspects for popular services in GSM and 3G networks; Part 5:
44、 Definition of typical measurement profiles“. 2 ETSI TS 102 250-6: “Speech Processing, Transmission and Quality Aspects (STQ); QoS aspects for popular services in GSM and 3G networks; Part 6: Post processing and statistical methods“. 3 ITU-T Recommendation G.1010: “End-user multimedia QoS categories
45、“. 4 ITU-T Recommendation G.1020: “Performance parameter definitions for quality of speech and other voiceband applications utilizing IP networks“. 5 ITU-T Recommendation Y.1540: “Internet protocol data communication service - IP packet transfer and availability performance parameters“. 6 ITU-T Reco
46、mmendation Y.1541: “Network performance objectives for IP-based services“. 7 IETF RFC 792: “Internet Control Message Protocol“. 8 ITU-T Recommendation I.350: “General aspects of quality of service and network performance in digital networks, including ISDNs“. 2.2 Informative references The following
47、 referenced documents are not essential to the use of the present document but they assist the user with regard to a particular subject area. For non-specific references, the latest version of the referenced document (including any amendments) applies. i.1 ETSI TR 102 276: “User Group; Users Quality
48、 of Service Criteria for Internet Access in Europe“. i.2 ETSI EG 202 057-1: “Speech Processing, Transmission and Quality Aspects (STQ); User related QoS parameter definitions and measurements; Part 1: General“. i.3 ETSI EG 202 057-2: “Speech Processing, Transmission and Quality Aspects (STQ); User r
49、elated QoS parameter definitions and measurements; Part 2: Voice telephony, Group 3 fax, modem data services and SMS“. i.4 ETSI EG 202 057-3: “Speech Processing, Transmission and Quality Aspects (STQ); User related QoS parameter definitions and measurements; Part 3: QoS parameters specific to Public Land Mobile Networks (PLMN)“. ETSI ETSI EG 202 057-4 V1.2.1 (2008-07) 9 3 Definitions and abbreviations 3.1 Definitions For the purposes of the present document, the following terms and definitions apply: NOTE: Since the purpose of the
