1、 ETSI EG 202 132 V1.1.1 (2004-08)ETSI Guide Human Factors (HF);User Interfaces;Guidelines for generic user interface elementsfor mobile terminals and servicesETSI ETSI EG 202 132 V1.1.1 (2004-08) 2 Reference DEG/HF-00041 Keywords generic, ICT, interface, MMI, mobile, service, telephony, terminal, us
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6、mission. The copyright and the foregoing restriction extend to reproduction in all media. European Telecommunications Standards Institute 2004. All rights reserved. DECTTM, PLUGTESTSTM and UMTSTM are Trade Marks of ETSI registered for the benefit of its Members. TIPHONTMand the TIPHON logo are Trade
7、 Marks currently being registered by ETSI for the benefit of its Members. 3GPPTM is a Trade Mark of ETSI registered for the benefit of its Members and of the 3GPP Organizational Partners. ETSI ETSI EG 202 132 V1.1.1 (2004-08) 3 Contents Intellectual Property Rights5 Foreword.5 Introduction 5 1 Scope
8、 7 2 References 7 3 Definitions and abbreviations.11 3.1 Definitions11 3.2 Abbreviations .12 4 The evolution of mobile communication and concepts of mobility.13 4.1 Major milestones in the evolution of mobile communication 13 4.2 Concepts and notions of mobility.14 4.2.1 Personal (user) mobility14 4
9、.2.2 Terminal mobility .15 4.2.3 Service and application mobility 15 5 Rationale for generic user interface elements 15 6 User and operator requirements in a mobile communication environment16 6.1 Reducing the usability gap .16 6.2 User requirements approach.17 6.3 User meta-requirements .18 6.4 Ope
10、rator requirements20 6.5 Linking user meta-requirements and recommendations.20 7 Terminology, symbols, auditory signals and user guides.20 7.1 Terminology.20 7.1.1 General20 7.1.2 Existing recommendations for terminology21 7.1.3 Proposed areas for recommended terminology.21 7.1.4 Evaluating and sele
11、cting terminology.21 7.2 Symbols32 7.2.1 General32 7.2.2 Existing recommendations for symbols33 7.2.3 Proposed areas for recommended symbols.34 7.2.4 Evaluating and selecting symbols.38 7.3 Auditory signals .39 7.3.1 General39 7.3.2 Existing recommendations for auditory signals39 7.3.3 Proposed area
12、s for recommended auditory signals.40 7.3.4 Evaluating and selecting auditory signals.42 7.4 User guides and reference documentation43 7.4.1 General43 7.4.2 Proposed generic approach to user-guide creation43 8 Configuration and guidance for terminal and service access, interworking, portability and
13、error handling44 8.1 General configuration procedures for service access .44 8.1.1 Generic configuration .44 8.1.2 Pre-configuration 46 8.1.3 Guided configuration 47 8.1.4 Manual configuration48 8.2 Configuration procedures for access to specific services .49 8.3 Interworking and portability.49 8.4
14、Error handling guidance .50 9 Terminal- and network-related generic UI elements51 9.1 International access code51 ETSI ETSI EG 202 132 V1.1.1 (2004-08) 4 9.2 Safety and security indicators.52 9.3 Text entry, retrieval and control .53 9.4 Accessibility and assistive terminal interfaces .54 9.5 Common
15、 keys.55 9.6 Language selection mechanisms 56 9.7 Voice and speech user interfaces59 9.7.1 General59 9.7.2 Dialogue design 59 9.7.3 Spoken command vocabularies.59 9.8 Users data privacy, security and access control.61 9.8.1 General61 9.8.2 Control of privacy.62 9.8.3 Control of security 62 9.8.4 Acc
16、ess control.64 9.9 Telephone number format and handling.65 9.9.1 Relevance of number format.65 9.9.2 Written number presentation and storage .65 9.9.3 Handling of number formats by networks 65 9.9.4 Ideal number format for retrieval from storage.66 9.9.5 Assisting the user to handle telephone number
17、s .66 9.9.6 Intelligent handling of numbers67 9.9.7 Retrieval of numbers dialled with no international prefix 67 9.9.8 Retrieval of numbers dialled from the phone book.68 9.10 Universal addressing in converging networks68 9.10.1 Service subscription related communications addresses.68 9.10.2 Type of
18、 communications addresses 69 9.10.3 Address book issues69 9.10.4 Identifying the other person/party.70 9.10.5 Solutions for converging networks .70 9.11 Synchronization and back-up .71 9.11.1 Synchronization 71 9.11.1.1 First time usage and set-up72 9.11.1.2 Continuous usage 74 9.11.1.3 Issues relat
19、ing to specific data types .75 9.11.2 Back-up.77 10 Service and application specific UI elements.78 10.1 Emergency call services .78 10.2 Voice call services80 10.3 Video call services81 10.4 Mobile browsing and Internet services.82 10.5 Positioning-related services83 10.5.1 General83 10.5.2 Trackin
20、g services 84 10.5.3 Map and way finding services 84 10.5.4 Location-based push services .85 10.6 Service and content presence, availability and connectivity 86 10.7 Payments, cost of services and content 87 10.8 Messaging services.87 10.8.1 Text and data messaging.88 10.8.1.1 Message storage 90 10.
21、8.1.2 Media types and interoperability.90 10.8.2 Voice-mail (voice messaging) 91 10.9 Instant mobile messaging services .92 10.9.1 Text-based mobile instant messaging (mobile chat).92 10.9.2 Voice-based mobile instant messaging (push-to-talk (over cellular).93 Annex A (normative): Collective table o
22、f all recommendations 94 Annex B (informative): Bibliography.107 History 108 ETSI ETSI EG 202 132 V1.1.1 (2004-08) 5 Intellectual Property Rights IPRs essential or potentially essential to the present document may have been declared to ETSI. The information pertaining to these essential IPRs, if any
23、, is publicly available for ETSI members and non-members, and can be found in ETSI SR 000 314: “Intellectual Property Rights (IPRs); Essential, or potentially Essential, IPRs notified to ETSI in respect of ETSI standards“, which is available from the ETSI Secretariat. Latest updates are available on
24、 the ETSI Web server (http:/webapp.etsi.org/IPR/home.asp). Pursuant to the ETSI IPR Policy, no investigation, including IPR searches, has been carried out by ETSI. No guarantee can be given as to the existence of other IPRs not referenced in ETSI SR 000 314 (or the updates on the ETSI Web server) wh
25、ich are, or may be, or may become, essential to the present document. Foreword This ETSI Guide (EG) has been produced by ETSI Technical Committee Human Factors (HF). The present document is based upon individual expertise, consultation and consensus, aiming at a rapid uptake and the widest possible
26、support for future product implementations. Intended users of the present document are user experience and interaction design professionals, developers of mobile terminals, services and applications, mobile network and system providers, terminal approvers and standard writers and developers. Introdu
27、ction Information and Communication Technologies (ICT) play a key role in the daily activities of many people. The mobile telephone is a highly successful device that also corresponds to a deep human communication urge. Available and coming applications and services promise a world where ICT resourc
28、es improve further the quality of life. The global number of mobile subscriptions continues to rapidly grow, estimated to reach 2 billion in 2008. It already overtook the number of wire-line subscribers globally in 2003, growing six times faster than fixed-line services. In addition to those present
29、ly subscribed, over 500 thousand new mobile telecommunications users sign up each day. Users also talk more on their mobile terminals and increase their use of data services (over 1 billion SMS messages are sent every day). GSM is the globally most widespread technology in 2004, it accounts for more
30、 than 1 billion subscribers served by more than 600 operators in more than 200 countries. The penetration growth is particularly strong in Central and Eastern Europe, China and India, also driven by tariff reductions. In 2004, world penetration is estimated to 20 % (with a total of some1.3 billion s
31、ubscriptions in mid-2004). The capabilities offered by mobile solutions evolve, from only being able to make a call and use voice-mail to downloadable personalization achieved through ring signals, software programs such as games and the introduction of multimedia information services such as mappin
32、g and directions, traffic information, text messaging and e-mail access, quasi-cordless functionality or video call services. Connectivity and interoperability between telephony networks, personal computing, the Internet, and ever-smarter mobile terminals and services offer enormous potential for im
33、proving life. However, there is concern about whether these new products, services and their content will be fully accessible to all people, including children, aging and disabled users. An effective e-society relies on the fact that all citizens are granted access. Users who cannot get over the hur
34、dle of the first installation of their terminals and services will perpetually be excluded from the e-society. Ensuring access to mobile communication for all is a common goal of vendors, operators, service providers, users associations, as well as politicians, often talking about the creation of th
35、e e-inclusive information society, see 64 to 66. It is important to consider the use of market-driven solutions that utilize technologies with forward-looking interoperability. Such an approach can provide users with increased satisfaction in the use of superior modes of communication terminals and
36、ICT equipment. A similar approach has recently been announced in the networked consumer electronics area in order to establish a platform of interoperability for digital media (DHWG working documents and reference specifications - see bibliography). ETSI ETSI EG 202 132 V1.1.1 (2004-08) 6 The presen
37、t document is based on the conclusions and recommendations provided by TR 102 125 1 and has been conducted in collaboration with the telecommunication industry, aiming at consensus building. It was presented to the international community at various international mobile communication conferences, wo
38、rkshops, symposia, major trade fares and other events, thereby increasing the understanding for the benefits of such an approach, preparing the ground for implementations. The work is aligned with and sponsored by the European Commissions initiative eEurope, a programme for inclusive deployment of n
39、ew, important, consumer-oriented technologies, opening up global access to communications and other new technologies, for all, see http:/europa.eu.int/information_society/eeurope. The eEurope 2005 Action plan -following on from the eEurope 2002 initiative -aims to provide a favourable environment fo
40、r the creation and uptake of new services and new jobs, to boost productivity, to modernize public services and to give everyone the opportunity to participate in the global information society. Thereby, the most competitive and dynamic economy in the world, exploiting the opportunities of the new e
41、conomy and technologies, can be created. However, this will only happen if people have confidence in the commercial and public services offered to them electronically. ETSI ETSI EG 202 132 V1.1.1 (2004-08) 7 1 Scope The present document aims at simplifying end-user access to information and communic
42、ation services from mobile telecommunication terminals. It does not restrict the ability of market players to further improve and develop their terminals and services, nor does it limit their options to trademark user interface elements or profile the user experience of brand-specific user interface
43、 implementations as a competitive edge. The present document is applicable to public and private (licensed and unlicensed) mobile telecommunication networks, terminals, services and applications. The present document addresses key issues from the end users perspective, providing guidance on proposed
44、 generic user interface elements for basic and advanced mobile terminals, services and certain aspects of application handling. The aim is to provide simplified access to basic and selected advanced functions of mobile communication. User requirements and available results of standardization work ha
45、ve been considered and integrated in the present document, providing implementation-oriented guidance. Wherever possible, a Design-for-All approach has been adopted, taking special needs of children, elderly users and users with physical or sensory disabilities into account. 2 References The followi
46、ng documents contain provisions which, through reference in this text, constitute provisions of the present document. References are either specific (identified by date of publication and/or edition number or version number) or non-specific. For a specific reference, subsequent revisions do not appl
47、y. For a non-specific reference, the latest version applies. Referenced documents which are not found to be publicly available in the expected location might be found at http:/docbox.etsi.org/Reference. 1 ETSI TR 102 125: “Human Factors (HF); Potential harmonized UI elements for mobile terminals and
48、 services“. 2 ETSI ETS 300 907: “Digital cellular telecommunications system (Phase 2+) (GSM); Man-Machine Interface (MMI) of the Mobile Station (MS) (GSM 02.30 version 5.7.1 Release 1996)“. 3 ETSI TR 102 068: “Human Factors (HF); Requirements for assistive technology devices in ICT“. 4 ETSI ES 202 0
49、76: “Human Factors (HF); User Interfaces; Generic spoken command vocabulary for ICT devices and services“. 5 ETSI EG 202 067: “Universal Communications Identifier (UCI); System framework“. 6 ETSI ES 202 130: “Human Factors (HF); User Interfaces; Character repertoires, ordering rules and assignments to the 12-key telephone keypad“. 7 ETSI EG 202 116: “Human Factors (HF); Guidelines for ICT products and services; “Design for All“. 8 ETSI TR 102 133: “Human Factors (HF); Access to ICT by young people: issues and guidelines“. 9 ETSI SR 002 180: “
