1、 ETSI SR 002 180 V1.1.1 (2003-12)Special Report Requirements for communication of citizenswith authorities/organizations in case of distress(emergency call handling)ETSI ETSI SR 002 180 V1.1.1 (2003-12) 2 Reference DSR/OCG-00008 Keywords emergency, regulation ETSI 650 Route des Lucioles F-06921 Soph
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7、ed for the benefit of its Members and of the 3GPP Organizational Partners. ETSI ETSI SR 002 180 V1.1.1 (2003-12) 3 Contents Intellectual Property Rights5 Foreword.5 Introduction 5 1 Scope 7 2 References 7 3 Definitions and abbreviations.8 3.1 Definitions8 3.2 Abbreviations .9 4 Description of the em
8、ergency call service9 4.1 General description/provisions.9 4.1.1 User related requirements .10 4.1.1.1 Public Network Access Points 10 4.1.1.2 Public pay telephones10 4.1.1.3 Public telephones 10 4.1.1.4 Dedicated Emergency call posts with voice application .10 4.1.1.5 Private coin and card payphone
9、s.10 4.1.1.6 Private Networks.11 4.1.1.7 Multipurpose facilities 11 4.1.2 Requirements applicable to the emergency call functionality of terminal equipment 11 4.1.3 Speech quality of emergency calls11 4.1.4 Charge exemption for emergency calls.11 4.1.5 Ensuring emergency call conveyance .11 4.1.6 As
10、signment of emergency calls to the appropriate emergency control centre11 4.1.7 Preventing effects of discrepancies in coverage .12 4.1.7.1 Radio Coverage Limit cases between mobile networks12 4.1.7.2 International cooperation 12 4.1.7.3 Cordless technologies12 4.2 Recognition and treatment of emerg
11、ency calls by the originating network .12 4.2.1 Emergency call-related information .12 4.2.1.1 Calling line number of the access at which the emergency call is made.13 4.2.1.2 Indication of the emergency callers location13 4.2.1.2.1 Emergency caller using a fixed line access .13 4.2.1.2.2 Emergency
12、caller using a mobile phone14 4.2.1.2.3 Indication of location in private networks. 14 4.2.1.3 Identification of the mobile terminal equipment .14 4.2.2 Network identification 14 4.2.3 Minimum power supply for user accesses 14 4.2.4 Over dialling .14 4.2.5 Suppression of carrier selection/carrier pr
13、eselection codes 14 4.2.6 Emergency calls from other countries 15 4.3 Handling of emergency calls between networks (Optional).15 4.4 Providing termination of emergency calls to the PSAP .15 4.4.1 Features of the emergency control centres15 4.4.2 Release of the emergency call.15 4.4.3 Temporary block
14、ing of Emergency Calls from a particular source 15 4.5 Emergency call-specific functions for all involved networks 15 4.5.1 Priority of emergency calls .15 4.6 Network management support functions for delivery of Emergency calls to PSAPs.16 4.6.1 Monitoring of the lines and availability of the PSAPs
15、16 4.6.2 Diversion of emergency calls16 4.6.3 Permanent availability 16 4.6.4 Security provisions at access to PSAPs 16 5 European-wide interface between operators and public safety answering points 16 ETSI ETSI SR 002 180 V1.1.1 (2003-12) 4 6 Special requirements when making emergency calls by disa
16、bled, elderly and young users17 6.1 General .17 6.2 Emergency control centres .17 6.3 Public telephones17 6.4 Additional Information.17 7 Special requirements for emergency calls in a foreign language .18 8 Data protection .18 9 Future and other networks18 Annex A (informative): Basic Architecture19
17、 Annex B (informative): Disabled, elderly and young users 22 B.1 General .22 B.2 People with disabilities.22 B.3 Elderly users.22 B.4 Young users23 B.5 Terminal Issues 23 B.6 Network Issues .23 Annex C (informative): Allocation to Technical Bodies (TBs).24 History 26 ETSI ETSI SR 002 180 V1.1.1 (200
18、3-12) 5 Intellectual Property Rights IPRs essential or potentially essential to the present document may have been declared to ETSI. The information pertaining to these essential IPRs, if any, is publicly available for ETSI members and non-members, and can be found in ETSI SR 000 314: “Intellectual
19、Property Rights (IPRs); Essential, or potentially Essential, IPRs notified to ETSI in respect of ETSI standards“, which is available from the ETSI Secretariat. Latest updates are available on the ETSI Web server (http:/webapp.etsi.org/IPR/home.asp). Pursuant to the ETSI IPR Policy, no investigation,
20、 including IPR searches, has been carried out by ETSI. No guarantee can be given as to the existence of other IPRs not referenced in ETSI SR 000 314 (or the updates on the ETSI Web server) which are, or may be, or may become, essential to the present document. Foreword This Special Report (SR) has b
21、een produced by Advisory Committee Operational Co-ordination Group (OCG). The present document is the first of a set of deliverables covering the communication needs of citizens and authorities in emergency situations, as identified below: SR 002 180: “Requirements for communication of citizens with
22、 authorities/organizations in case of distress (emergency call handling)“; SR 002 181 “Requirements for communication between authorities/organizations during emergencies“; SR 002 182: “Requirements for communications from authorities/organizations to the citizens during emergencies“. Introduction T
23、he provision of Emergency Telecommunications is one of the most important duties of a public authority towards its citizens. Citizens, Authorities and Emergency response teams therefore have a need for dedicated, high quality communication systems operating at all times. In the past this area of com
24、munications has been developed, provided and organized by the national telecommunications operators and the national safety and security agencies/organizations. In todays deregulated and liberalized telecommunications market, operators of public telephone networks have the obligation to provide this
25、 type of communication under their licences on a European and national basis. Recently the European emergency call number (112) has been created. The Emergency Telecommunications service is being enhanced by the provision of caller location information and there is ongoing harmonization of the use o
26、f E112 by the police, fire-fighting, medical response and disaster response agencies. As a result ETSI has taken the initiative to collect and publish requirements from the Emergency Service and Civil Protection Communities and collect the Emergency Communications requirements in Special Reports. Th
27、is has included all parties involved in providing such services. Following the adoption of these requirements from the Emergency Service User Community, the relevant ETSI Technical Bodies are requested to take this material into account when amending existing, or drafting new deliverables for servic
28、es and systems to support Emergency Communications. ETSI ETSI SR 002 180 V1.1.1 (2003-12) 6 The present document catalogues the requirements on Emergency Call Handling as seen by the Emergency Service User Community. Clause 4 sets out the requirements on the emergency call service itself, including:
29、 service provision, end-user expectations and related requirements, terminal equipment, the call originating network, interconnection between networks, the functionality on the PSAP (Public Safety Answering Point), functionality on involved and transit networks, and network management requirements.
30、Clause 5 outlines the benefits of a European-wide interface between operators and public safety answering points. Clause 6 lists the special requirements when making emergency calls by disabled, elderly and young users. Clause 7 refers to the need for special requirements for emergency calls in a fo
31、reign language. Where clause 8 quotes the data protection provisions in the case of an Emergency situation and clause 9 refers to the need for future considerations in further networks still to be defined. Clause 4 is the main clause describing the basic working of the service and its components, wi
32、th a catalogue of the types of access to be considered and their special networking considerations. The implementation issues related to access to location information by emergency services (E112) in the European Union have been analysed by CGALIES (the Co-ordination Group on Access to Location Info
33、rmation by Emergency Services). This work was established by the European Commission Services as a partnership between public service and private sectors to find harmonized, timely and financially sound solutions. The results of those studies are not binding proposals, they were offered to the Europ
34、ean Commission, the European Union and its Member States, including the public and the private sector for broad consideration. They serve as a base of an EC-Recommendation. See: http:/www.telematica.de/cgalies/ Both the Directive 2002/21/EC 3, and the commission recommendation C(2003)2657 2 of 25/07
35、/2003 on the processing of caller location information in electronic communication networks for the purpose of location enhanced emergency call services, each set out recommendations and requirements which network operators, equipment manufacturers and emergency centres must address. ETSI ETSI SR 00
36、2 180 V1.1.1 (2003-12) 7 1 Scope The present document gives an overview of the requirements for communication from citizens to authorities and organizations in all types of emergencies. It collects operational and organizational requirements as a basis for a common 112 service, including caller loca
37、tion information (E112). Although many of the requirements collected from network operators, service providers (e.g. emergency response organizations) and users relate to national public policies and regulation, there are a number of service and technical aspects which are better dealt with on the E
38、uropean level to ensure harmonized access and services over Europe and effectiveness by user increased awareness by using standardized solutions. The present document also collects already established requirements for EMTEL and gives guidance on how to find the standardization work published or ongo
39、ing. The document identifies also the areas needing particular attention from the experts and refers to identified documents in preparation in SDOs. The present document itself does not impose any technical, operational, organizational or regulatory requirement; it is a collection of requirements an
40、d recommendations. The present document is applicable to ETSI technical bodies for the defining of services and specifying technical solutions. Requirements for emergency calls of a private nature (e.g. vehicle/road assistance) and directed to an emergency service provider not being an emergency ser
41、vice provider recognized by a government are not covered by the present document. 2 References For the purposes of this Special Report (SR) the following references apply: 1 ETSI TS 102 164: “Services and Protocols for Advanced Networks (SPAN); Emergency Location Protocols“. 2 C(2003)2657: Commissio
42、n Recommendation of 25th July 2003: “Recommendation on the processing of caller location information in electronic communications networks for the purpose of location-enhanced emergency call services“, published on O.J.E.U. L 189/49 the 29.7.2003. 3 Directive 2002/21/EC on a common regulatory framew
43、ork for electronic communications networks and services (Framework Directive). 4 Directive 2002/22/EC on universal service and users rights relating to electronic communications networks and services (Universal Service Directive). 5 ETSI EG 202 116: “Human Factors (HF); Guidelines for ICT products a
44、nd services; Design for All“. 6 ETSI ETR 333: “Human Factors (HF); Text Telephony; Basic user requirements and recommendations“. 7 ITU-T Recommendation V.18: “Operational and interworking requirements for DCEs operating in the text telephone mode“. 8 ETSI ETS 300 381: “Telephony for hearing impaired
45、 people; Inductive coupling of telephone earphones to hearing aids“. 9 ETSI ETS 300 488: “Terminal Equipment (TE); Telephony for hearing impaired people; Characteristics of telephone sets that provide additional receiving amplification for the benefit of the hearing impaired“. 10 ETSI TR 102 133: “H
46、uman Factors (HF); Access to ICT by young people: issues and guidelines“. 11 ITU-T Recommendation E.115: “Computerized directory assistance“. ETSI ETSI SR 002 180 V1.1.1 (2003-12) 8 12 ETSI TS 123 271: “Digital cellular telecommunications system (Phase 2+); Universal Mobile Telecommunications System
47、 (UMTS); Location Services (LCS); Functional description; Stage 2 (3GPP TS 23.271 version 5.7.0 Release 5)“. 13 CEN/CENELEC Guide 6: “Guidelines for standards developers to address the needs of older persons and persons with disabilities“. 14 ISO/IEC Guide 50: “ Safety aspects - Guidelines for child
48、 safety“. 15 Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector (Directive on privacy and electronic communications). 16 ETSI TS 101 109 (V7.2.0): “Digital
49、 cellular telecommunications system (Phase 2+); Universal Geographical Area Description (GAD) (3GPP TS 03.32 version 7.2.0 Release 1998)“. 17 ETSI SR 002 299: “Emergency communications; Collection European Regulatory Principles“. 3 Definitions and abbreviations 3.1 Definitions For the purposes of the present document, the following terms and definitions apply: access network: is the portion of the Telecommunications Network that provides access to the switching function, and terminates the User Access signalling, in a PLMN this is a rad
