1、 ETSI TR 102 180 V1.5.1 (2015-07) Emergency Communications (EMTEL); Basis of requirements for communication of individuals with authorities/organizations in case of distress (Emergency call handling) TECHNICAL REPORT ETSI ETSI TR 102 180 V1.5.1 (2015-07) 2 Reference RTR/EMTEL-00026 Keywords emergenc
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7、orization of ETSI. The copyright and the foregoing restriction extend to reproduction in all media. European Telecommunications Standards Institute 2015. All rights reserved. DECTTM, PLUGTESTSTM, UMTSTMand the ETSI logo are Trade Marks of ETSI registered for the benefit of its Members. 3GPPTM and LT
8、E are Trade Marks of ETSI registered for the benefit of its Members and of the 3GPP Organizational Partners. GSM and the GSM logo are Trade Marks registered and owned by the GSM Association. ETSI ETSI TR 102 180 V1.5.1 (2015-07) 3 Contents Intellectual Property Rights 5g3Foreword . 5g3Modal verbs te
9、rminology 5g3Introduction 5g31 Scope 7g32 References 7g32.1 Normative references . 7g32.2 Informative references 7g33 Definitions and abbreviations . 9g33.1 Definitions 9g33.2 Abbreviations . 10g34 Description of the emergency call service 11g34.1 General description. 11g34.1.0 Regulatory requiremen
10、ts . 11g34.1.1 User related requirements . 12g34.1.1.1 Public Network Access Points 12g34.1.1.2 Public pay telephones 12g34.1.1.3 Other types of telephones 12g34.1.1.3a VoIP terminals 12g34.1.1.4 Private Networks. 13g34.1.1.5 Multipurpose facilities 13g34.1.2 Requirements applicable to the emergency
11、 call functionality of terminal equipment 13g34.1.3 Speech quality of emergency calls 13g34.1.4 Charge exemption for emergency calls . 13g34.1.5 Ensuring emergency call conveyance . 14g34.1.6 Assignment of emergency calls to the appropriate PSAP . 14g34.1.7 Preventing effects of discrepancies in cov
12、erage . 14g34.1.7.1 Radio Coverage Limit cases between mobile networks 14g34.1.7.2 International cooperation 14g34.1.7.3 Cordless technologies 14g34.1.8 Preventing network integrity or capacity failure . 14g34.2 Recognition and treatment of emergency calls by the originating network . 14g34.2.1 Emer
13、gency call-related information . 15g34.2.1.0 General 15g34.2.1.1 Calling line number from which the emergency call is made . 15g34.2.1.2 Location information related to the origin of the emergency call . 15g34.2.1.2.0 General 15g34.2.1.2.1 Use of a fixed line access for an emergency call . 15g34.2.1
14、.2.2 Use of a mobile phone for an emergency call . 16g34.2.1.3 Identification of the mobile terminal equipment . 16g34.2.2 Network identification 16g34.2.3 Minimum power supply for user accesses 16g34.2.4 Overdialling 16g34.2.5 Suppression of carrier selection/carrier preselection codes 16g34.2.6 Em
15、ergency calls from other countries 17g34.2.7 Routing of SMS complementing emergency calls while roaming 17g34.2.7.0 General 17g34.2.7.1 General consideration 17g34.2.7.2 Consequence in the case of international roaming 17g34.3 Handling of emergency calls between networks 18g34.4 Providing terminatio
16、n of emergency calls to the PSAP . 18g34.4.0 General 18g34.4.1 Features of the emergency control centres 18g34.4.2 Release of emergency calls/Call back of emergency calls 18g3ETSI ETSI TR 102 180 V1.5.1 (2015-07) 4 4.4.3 Temporary blocking of Emergency Calls from a particular source 18g34.5 Emergenc
17、y call-specific functions for all involved networks 19g34.5.1 Priority and protection of emergency calls . 19g34.5.2 Network transit time . 19g34.6 Network management support functions for delivery of Emergency calls to PSAPs . 19g34.6.1 Monitoring of the lines and availability of the PSAPs 19g34.6.
18、2 Diversion of emergency calls 19g34.6.3 Permanent availability 19g34.6.4 Security provisions at access to PSAPs 19g34.6.5 Release of resources to the PSAP when a call is transferred 20g35 Evolutions of emergency services 20g35.0 General . 20g35.1 Multi-media calls 20g35.2 E-mail . 20g35.3 Messaging
19、 (SMS; MMS) and instant messaging 20g36 European-wide interface between operators and public safety answering points 21g37 Special requirements when making emergency calls by disabled, elderly and young (illiterate) users 21g37.1 General . 21g37.2 PSAPs Emergency control centres . 21g37.3 Public tel
20、ephones 22g37.4 Additional Information . 22g38 Special requirements for emergency calls in a foreign language . 22g39 Data protection . 22g310 Future and other networks 22g3Annex A: Basic Architecture . 23g3Annex B: Disabled, elderly and young users . 26g3B.1 General . 26g3B.2 People with disabiliti
21、es . 26g3B.3 Senior Citizens . 26g3B.4 Young People . 26g3B.5 Terminal Issues 27g3B.6 Network Issues . 27g3Annex C: Best practice guidelines for mobile phone devices/handsets for the avoidance of accidental emergency calls . 28g3Annex D: Bibliography 29g3History 30g3ETSI ETSI TR 102 180 V1.5.1 (2015
22、-07) 5 Intellectual Property Rights IPRs essential or potentially essential to the present document may have been declared to ETSI. The information pertaining to these essential IPRs, if any, is publicly available for ETSI members and non-members, and can be found in ETSI SR 000 314: “Intellectual P
23、roperty Rights (IPRs); Essential, or potentially Essential, IPRs notified to ETSI in respect of ETSI standards“, which is available from the ETSI Secretariat. Latest updates are available on the ETSI Web server (http:/ipr.etsi.org). Pursuant to the ETSI IPR Policy, no investigation, including IPR se
24、arches, has been carried out by ETSI. No guarantee can be given as to the existence of other IPRs not referenced in ETSI SR 000 314 (or the updates on the ETSI Web server) which are, or may be, or may become, essential to the present document. Foreword This Technical Report (TR) has been produced by
25、 ETSI Special Committee Emergency Communications (EMTEL). The present document is the first of a set of deliverables covering the communication needs of individuals and authorities in emergency situations, as identified below: ETSI TR 102 180: “Emergency Communications (EMTEL); Basis of requirements
26、 for communication of individuals with authorities/organizations in case of distress (Emergency call handling)“; ETSI TS 102 181 i.20: “Emergency Communications (EMTEL); Requirements for communication between authorities/organizations during emergencies“; ETSI TS 102 182 i.21: “Emergency Communicati
27、ons (EMTEL); Requirements for communications from authorities/organizations to individuals, groups or the general public during emergencies“; ETSI TR 102 410 i.22: “Emergency Communications (EMTEL); Basis of requirements for communications between individuals and authorities whilst emergencies are i
28、n progress“. Modal verbs terminology In the present document “shall“, “shall not“, “should“, “should not“, “may“, “need not“, “will“, “will not“, “can“ and “cannot“ are to be interpreted as described in clause 3.2 of the ETSI Drafting Rules (Verbal forms for the expression of provisions). “must“ and
29、 “must not“ are NOT allowed in ETSI deliverables except when used in direct citation. Introduction The provision of Emergency Telecommunications is one of the most important duties of a public authority towards individuals present on its territory. Individuals, Authorities and Emergency response tea
30、ms therefore have a need for dedicated, high quality communication systems operating at all times. In the past this area of communications has been developed, provided and organized by the national telecommunications operators and the national safety and security agencies/organizations. In todays de
31、regulated and liberalized telecommunications market, operators of public telephone networks have the obligation to provide this type of communication under their regulation on a European and national basis. At European Union level, a common emergency call number (112) is applied. In certain countrie
32、s it may co-exist with former numbering codes maintained by the national authorities and dedicated to more specific usages or needs. The proposals of the present document are primarily focussed towards the deployment of a consistent service based on the 112 number; it is a matter of national decisio
33、n and initiative to apply them for the other numbers in use for emergency calling. ETSI ETSI TR 102 180 V1.5.1 (2015-07) 6 The present document should be read as a contribution to the harmonization of the use of E112 by the emergency and disaster response agencies. Based on inputs from all parties i
34、n the Emergency Service User Community involved in providing such services, and after due adoption, the requirements expressed should be distributed to the relevant ETSI Technical Bodies, who are requested to take this material into account when amending existing, or drafting new, deliverables for s
35、ervices and systems to support Emergency Communications. However, the present document can also be made available to other organizations and mainly at European Commission level as a contribution to their work, as the case may apply. The present document catalogues the requirements on Emergency Call
36、Handling as seen by the Emergency Service User Community. Clause 4 sets out the requirements on the emergency call service itself, including: service provision, end-user expectations and related requirements, terminal equipment, the call originating network, interconnection between networks, the fun
37、ctionality on the PSAP (Public Safety Answering Point), functionality on involved and transit networks, and network management requirements. Clause 5 outlines the benefits of a European-wide interface between operators and Public Safety Answering Points. Clause 6 lists the special requirements when
38、making emergency calls by disabled, elderly and young users. Clause 7 refers to the need for special requirements for emergency calls in a foreign language. Where clause 8 quotes the data protection provisions in the case of an Emergency situation and clause 9 refers to the need for future considera
39、tions in further networks still to be defined. Clause 4 is the main clause describing the basic working of the service and its components, with a catalogue of the types of access to be considered and their special networking considerations. NOTE: A specific mention may be made about the processing o
40、f the location information to be sent with the emergency call as the Directive 2009/136/EC i.27 and the Directive 2009/140/EC i.26 have significant changes from the Directive 2002/21/EC i.3 and the Recommendation C(2003)2657 i.2 of 25/07/2003. Additionally, the emergence and development of alternati
41、ve offers based on technologies such as VoIP (Voice over Internet Protocol) is creating critical situation linked to the definition of the service offered. There is a need to consolidate the comprehensive provision of the emergency call (including short numbering, adequate origin-dependent routing,
42、no charge and transmission additional information) as a reference requirement in the planning of future systems. Consideration is also given to the use of SMS, in conjunction with an emergency call, and the emerging applications which combine different technologies (e.g. Multimedia Message Services
43、or GPS). ETSI ETSI TR 102 180 V1.5.1 (2015-07) 7 1 Scope The present document gives an overview of the requirements for communication from individuals to authorities and organizations in all types of emergencies. It collects operational and organizational requirements as a basis for a common 112 ser
44、vice, including location information (E112). Although many of the requirements collected from network operators, service providers (e.g. emergency response organizations) and users relate to national public policies and regulation, there are a number of service and technical aspects which are better
45、 dealt with on the European level to ensure harmonized access and services over Europe and effectiveness by user increased awareness by using standardized solutions. The essence of an emergency call is to establish a direct and real time means of conversation between the calling party and an officer
46、, in a Public Safety Answering Point, in charge of bringing assistance or organizing response. However, the scope of the present document also encompasses various types of services that can bring an added value to this basic scenario or add new scenarios, such as transmission of data to extend the i
47、nformation made available to the PSAPs agent or to facilitate access of people suffering disabilities or impairments. The present document also collects already established requirements for EMTEL and gives guidance on how to find the standardization work published or ongoing. The present document al
48、so identifies the areas needing particular attention from the experts and refers to identified documents in preparation in SDOs (Standard Development Organizations). The present document outlines the basis for technical, operational, organizational or regulatory requirements. The present document is
49、 primarily applicable to ETSI technical bodies for the defining of services and specifying technical solutions. Requirements for emergency calls of a private nature (e.g. vehicle/road assistance) and directed to an emergency service provider not being an emergency service provider recognized by a government are not covered by the present document. It is anticipated that the present document will be maintained, by taking in line with developments at regulatory level and more specifically within the CoCom (Communication Committee for the Electronic Commun
