1、 ETSI TR 102 308 V1.1.1 (2004-02)Technical Report User Group;User interoperability criteriaETSI ETSI TR 102 308 V1.1.1 (2004-02) 2 Reference DTR/USER-00012 Keywords interoperability, service, user ETSI 650 Route des Lucioles F-06921 Sophia Antipolis Cedex - FRANCE Tel.: +33 4 92 94 42 00 Fax: +33 4
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5、t, send your comment to: editoretsi.org Copyright Notification No part may be reproduced except as authorized by written permission. The copyright and the foregoing restriction extend to reproduction in all media. European Telecommunications Standards Institute 2004. All rights reserved. DECTTM, PLU
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7、l Partners. ETSI ETSI TR 102 308 V1.1.1 (2004-02) 3 Contents Intellectual Property Rights5 Foreword.5 Introduction 5 1 Scope 6 2 References 6 3 Definitions and abbreviations.8 3.1 Definitions8 3.1.1 Supplementary services definitions 10 3.2 Abbreviations .12 4 Interoperability expectations and limit
8、ations .13 4.1 Market momentum .13 4.2 Segmentation14 4.3 Regulation versus business agreements14 5 Summary of interoperability user requirements.15 5.1 Access issues 15 5.2 Terminal issues.15 5.3 Human-Machine/service interface16 5.4 Service issues .16 5.5 Applications issues.16 5.6 Billing issues
9、16 5.7 Management issues.17 5.7.1 Network management .17 5.7.2 Service management.17 5.7.3 Billing management17 5.7.4 QoS management17 5.8 Security 17 6 Generic recommendations18 6.1 Principles to ensure an interoperable communication environment .18 6.1.1 Addressing the terminal 18 6.1.2 Locating t
10、he terminal 18 6.1.3 Addressing the user.18 6.1.3.1 Phone call, SMS on fixed terminal, or fax 19 6.1.3.2 SMS on mobile handsets, instant messaging, e-mail, voice mail, access to an Internet site .19 6.1.3.3 Authentication.19 6.1.4 Directories.19 6.1.5 Billing .20 6.1.6 Management .20 6.1.6.1 Network
11、 management .20 6.1.6.2 Service management .20 6.1.6.3 Billing management 20 6.1.6.4 QoS management 20 6.1.7 Security.21 6.1.8 Interoperability check .21 6.2 Principles for service interoperability.21 6.2.1 Principles for choosing the terminal suited to access a service.21 6.2.2 Definition of a list
12、 of services candidate to a committed interoperability 24 6.3 Principles to ensure application interoperability 26 7 Specific recommendations for interoperability improvement26 7.1 Terminals26 7.2 Access 27 7.3 Human-Machine/Service Interface.27 ETSI ETSI TR 102 308 V1.1.1 (2004-02) 4 7.4 Services 2
13、7 7.5 B2B 27 7.6 B2C 27 7.7 Teleconference .28 7.8 Emergency call location .28 8 Recommendations summary 29 Annex A: Users claims about interoperability .32 A.1 Generic issues.32 A.1.1 Access interoperability issues.32 A.1.1.1 Numbering 32 A.1.1.2 Directories.33 A.1.2 Terminal interoperability gener
14、ic issues.33 A.1.3 Service interoperability generic issue.33 A.1.4 Service management generic issue.33 A.1.4.1 Management of networks provided by different operators and manufacturers.33 A.1.4.2 Management of bill from different operators or service providers .34 A.1.4.3 Management of the end-to-end
15、 Quality of Service through heterogeneous networks 34 A.1.5 Specific interoperability issues.34 A.1.6 Specific examples of interoperability failure34 A.2 Voice communications.34 A.2.1 Service interoperability issues34 A.2.2 Specific interoperability issues.35 A.2.3 Specific examples of interoperabil
16、ity failure35 A.3 Office environment.36 A.3.1 Service interoperability issue .36 A.3.2 Terminal interoperability issues .36 A.3.3 Specific interoperability issues.36 A.3.4 Specific examples of interoperability failure36 A.4 On the move environment and teleworking .36 A.4.1 Service interoperability i
17、ssue .36 A.4.2 Specific examples of interoperability failure37 A.5 Messaging.37 A.5.1 Service interoperability issue .37 A.5.2 Terminal interoperability issues .37 A.5.3 Specific examples of interoperability failure37 A.6 Teleconferencing37 A.6.1 Service interoperability issue .37 A.6.2 Specific exa
18、mples of interoperability failure38 A.7 Public and field services.38 A.7.1 Service interoperability issue .38 A.7.2 Specific interoperability issues.38 A.7.3 Specific examples of interoperability failure38 A.8 eCommerce.39 A.8.1 Service interoperability issue .39 A.9 Home environment.39 A.9.1 Servic
19、e interoperability issue .39 Annex B: Proposed handling of the recommendations by ETSI TBs .40 History 41 ETSI ETSI TR 102 308 V1.1.1 (2004-02) 5 Intellectual Property Rights IPRs essential or potentially essential to the present document may have been declared to ETSI. The information pertaining to
20、 these essential IPRs, if any, is publicly available for ETSI members and non-members, and can be found in ETSI SR 000 314: “Intellectual Property Rights (IPRs); Essential, or potentially Essential, IPRs notified to ETSI in respect of ETSI standards“, which is available from the ETSI Secretariat. La
21、test updates are available on the ETSI Web server (http:/webapp.etsi.org/IPR/home.asp). Pursuant to the ETSI IPR Policy, no investigation, including IPR searches, has been carried out by ETSI. No guarantee can be given as to the existence of other IPRs not referenced in ETSI SR 000 314 (or the updat
22、es on the ETSI Web server) which are, or may be, or may become, essential to the present document. Foreword This Technical Report (TR) has been produced by ETSI User Group (USER). The interoperability issue stems to standardization being achieved by experts from manufacturers, operators and service
23、providers who certainly have the users requirements in background but are mainly led by their own aims. In addition, the implementation of most standards is voluntary and therefore areas of interoperability failure can result of lack of implementation. An example of this is the lack of affordable te
24、rminal facilities for disabled and elderly people. Nevertheless, the present document highlights also that users can not get the full interoperability they expect at the application level without coming to an agreement on the format of the information they want to exchange. Moreover, taking into acc
25、ount the fast evolution of the technology and IT world, it is anticipated that standardization should become a more flexible and living area at least at terminal, service and application level. Introduction Standardization developed first in the telecom systems operated by the incumbent operators ga
26、ining progressively layers closer to the end-users. Industry needs standards and interoperability because markets need critical mass. In the late 90s, competition between operators brought down the profitability of basic standardized systems. Since profits do not come anymore from the backbone netwo
27、rks, operators certainly look for lower prices for standard equipment but develop competitive advantage in non-standard services. Industry to keep its profitability needs larger and larger markets. Operators concentrate on non-standard services gracefully labelled “Customer care“. Today, the impleme
28、ntation of most ETSI standards is voluntary. ETSI “post crisis“ strategy is pushing towards standardization of enhanced customer care and after sales services. ETSI can not reach that goal without users inputs (including from disabled and older people), especially about interoperability. ETSI ETSI T
29、R 102 308 V1.1.1 (2004-02) 6 1 Scope In the current fast evolving telecommunications world, where various technologies are competing, interoperability is more than ever a fundamental feature that users expect from standardization and every effort is required to ensure it across networks and services
30、. Despite significant standardization efforts, the user experience has shown in several occasions that interoperability is not provided end-to-end as anticipated. It is important to notice that any interoperability failure in public service area might jeopardize people safety and even possibly their
31、 life. Therefore it is crucial that interoperability is ensured in this field as widely as possible and that conditions, if any, where the service is not provided, are made clear to everybody. Nevertheless users, considering the growing complexity of telecommunication technology and the legitimate n
32、eed of freedom for innovation, understand that it is not possible to make everything conforming to a single standard. Taking into account this limitation, they would like to have, when purchasing devices or services, at least a clear indication on how far interoperability is provided. The scope of t
33、he present document encompasses the main ICT services, e.g. fixed and mobile telephony basic and supplementary services, directory services, data transmission, Internet access, email, etc. The present document endeavours to give principles enabling for interoperability management in the standardizat
34、ion process according to the users needs. Such principles are expected to help in identifying areas where users need interoperability and where standardization should allow to provide it. The intention was to include the needs of every kind of users but unfortunately and despite many efforts, inputs
35、 about the needs of elderly and disable were very difficult to capture and only a few ones were provided belatedly. Therefore an additional work would be needed to fully take into account such needs. 2 References For the purposes of this Technical Report (TR), the following references apply: 1 ETSI
36、TR 101 153-1: “Users views on addressing and directories; Part 1: Requirements for design and interworking“. 2 ETSI TR 101 672: “Management services provided by Public Network Operators (PNOs) or service providers; Review of user needs for standardization; Tutorial and recommendations“. 3 ETSI TR 10
37、2 068: “Human Factors (HF); Requirements for assistive technology devices in ICT“. 4 ETSI TR 102 125: “Human Factors (HF); Potential harmonized UI elements for mobile terminals and services“. 5 ETSI EG 202 132: “Human Factors (HF); Generic user interface elements for mobile telecommunication devices
38、 and services“. 6 ETSI EG 201 973-1: “Access and Terminals (AT); Public Switched Telephone Network; Support of legacy terminals by Broadband IP networks and equipment; Part 1: General (common part covering both PSTN Analogue and ISDN TE; including definitions for enhanced network functions and suppl
39、ementary services)“. 7 ETIS standard for electronic billing: “Data model“. 8 ETIS standard for electrinic billing: “Invoic“ message implementation guidelines“. 9 ETIS standard for electronic billing: “Pricat“ message implementation guidelines“. 10 ETIS standard for electronic billing: “Code list“. 1
40、1 ETSI ETS 300 128: “Integrated Services Digital Network (ISDN); Malicious Call Identification (MCID) supplementary service; Service description“. ETSI ETSI TR 102 308 V1.1.1 (2004-02) 7 12 ETSI ETS 300 178: “Integrated Services Digital Network (ISDN); Advice of Charge: charging information at call
41、set-up time (AOC-S) supplementary service; Service description“. 13 ETSI ETS 300 179: “Integrated Services Digital Network (ISDN); Advice of Charge: charging information during the call (AOC-D) supplementary service; Service description“. 14 ETSI ETS 300 180: “Integrated Services Digital Network (IS
42、DN); Advice of Charge: charging information at the end of the call (AOC-E) supplementary service; Service description“. 15 ETSI ETS 300 200: “Integrated Services Digital Network (ISDN); Call Forwarding Unconditional (CFU) supplementary service; Service description“. 16 ETSI ETS 300 202: “Integrated
43、Services Digital Network (ISDN); Call Deflection (CD) supplementary service; Service description“. 17 ETSI ETS 300 381: “Telephony for hearing impaired people; Inductive coupling of telephone earphones to hearing aids“. 18 ETSI ETS 300 488: “Terminal Equipment (TE); Telephony for hearing impaired pe
44、ople; Characteristics of telephone sets that provide additional receiving amplification for the benefit of the hearing impaired“. 19 ETSI ETS 300 679: “Terminal Equipment (TE); Telephony for the hearing impaired; Electrical coupling of telephone sets to hearing aids“. 20 ETSI EN 300 089: “Integrated
45、 Services Digital Network (ISDN); Calling Line Identification Presentation (CLIP) supplementary service; Service description“. 21 ETSI EN 300 090: “Integrated Services Digital Network (ISDN); Calling Line Identification Restriction (CLIR) supplementary service; Service description“. 22 ETSI EN 300 1
46、99: “Integrated Services Digital Network (ISDN); Call Forwarding Busy (CFB) supplementary service; Service description“. 23 ETSI EN 300 201: “Integrated Services Digital Network (ISDN); Call Forwarding No Reply (CFNR) supplementary service; Service description“. 24 ETSI EN 300 357: “Integrated Servi
47、ces Digital Network (ISDN); Completion of Calls to Busy Subscriber (CCBS) supplementary service; Service description“. 25 ETSI EN 301 065-1: “Integrated Services Digital Network (ISDN); Completion of Calls on No Reply (CCNR) supplementary service; Digital Subscriber Signalling System No. one (DSS1)
48、protocol; Part 1: Protocol specification“. 26 ETSI ES 202 130: “Human Factors (HF); User Interfaces; Character repertoires, ordering rules and assignments to the 12-key telephone keypad“. 27 ETSI TR 121 904: “Universal Mobile Telecommunications System (UMTS); User Equipment (UE) capability requireme
49、nts (3GPP TR 21.904)“. 28 ETSI TR 125 993: “Universal Mobile Telecommunications System (UMTS); Typical examples of Radio Access Bearers (RABs) and Radio Bearers (RBs) supported by Universal Terrestrial Radio Access (UTRA) (3GPP TR 25.993)“. 29 ETSI TS 134 123-2: “Universal Mobile Telecommunications System (UMTS); User Equipment (UE) conformance specification; Part 2: Implementation conformance statement (ICS) specification (3GPP TS 34.123-2)“. 30 ITU-T Recommendation I.251.9: “Calling name identification presenta
