1、 ETSI TR 102 450 V1.1.1 (2006-01)Technical Report Telecommunications and Internet converged Services andProtocols for Advanced Networking (TISPAN);Telecommunication Equipment Life CycleETSI ETSI TR 102 450 V1.1.1 (2006-01) 2 Reference DTR/TISPAN-08010-Tech Keywords ID, terminal ETSI 650 Route des Lu
2、cioles F-06921 Sophia Antipolis Cedex - FRANCE Tel.: +33 4 92 94 42 00 Fax: +33 4 93 65 47 16 Siret N 348 623 562 00017 - NAF 742 C Association but non lucratif enregistre la Sous-Prfecture de Grasse (06) N 7803/88 Important notice Individual copies of the present document can be downloaded from: ht
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5、tp:/portal.etsi.org/tb/status/status.asp If you find errors in the present document, please send your comment to one of the following services: http:/portal.etsi.org/chaircor/ETSI_support.asp Copyright Notification No part may be reproduced except as authorized by written permission. The copyright a
6、nd the foregoing restriction extend to reproduction in all media. European Telecommunications Standards Institute 2006. All rights reserved. DECTTM, PLUGTESTSTM and UMTSTM are Trade Marks of ETSI registered for the benefit of its Members. TIPHONTMand the TIPHON logo are Trade Marks currently being r
7、egistered by ETSI for the benefit of its Members. 3GPPTM is a Trade Mark of ETSI registered for the benefit of its Members and of the 3GPP Organizational Partners. ETSI ETSI TR 102 450 V1.1.1 (2006-01) 3 Contents Intellectual Property Rights5 Foreword.5 Introduction 5 1 Scope 6 2 References 6 3 Defi
8、nitions and abbreviations.7 3.1 Definitions7 3.2 Abbreviations .8 4 Telecommunication equipment life cycle introduction9 4.1 Overview 9 4.2 Concepts used.10 4.2.1 SCOR model to describe the suppliers processes involved in the equipment life cycle .10 4.2.2 TMF eTOM to describe the service providers
9、processes involved in the equipment life cycle11 5 Preparation and development .12 5.1 Preparation .12 5.2 Development 13 6 Manufacturing 14 6.1 Plan.15 6.2 Source.15 6.3 Make.15 6.4 Source return 16 7 Delivery17 7.1 Plan of delivery 17 7.2 Deliver17 7.3 Deliver return .18 8 Installation18 8.1 Prepa
10、ration .19 8.2 Equipment installation19 8.3 Software installation.19 8.4 Verification.19 9 In service operations.19 9.1 In service operations eTOM process interaction 19 9.1.1 Customer Relationship Management (CRM)20 9.1.2 Resource management Essential, or potentially Essential, IPRs notified to ETS
11、I in respect of ETSI standards“, which is available from the ETSI Secretariat. Latest updates are available on the ETSI Web server (http:/webapp.etsi.org/IPR/home.asp). Pursuant to the ETSI IPR Policy, no investigation, including IPR searches, has been carried out by ETSI. No guarantee can be given
12、as to the existence of other IPRs not referenced in ETSI SR 000 314 (or the updates on the ETSI Web server) which are, or may be, or may become, essential to the present document. Foreword This Technical Report (TR) has been produced by ETSI Technical Committee Telecommunications and Internet conver
13、ged Services and Protocols for Advanced Networking (TISPAN). Introduction During various ETSI TISPAN discussions it has become obvious that standardization of equipment interactions among industry participants will be facilitated by clear life cycle descriptions. The present document addresses that
14、issue. ETSI ETSI TR 102 450 V1.1.1 (2006-01) 6 1 Scope The present document describes the complete telecommunications equipment life cycle, including relevant participants (e.g. suppliers, service providers, resellers) and relevant equipment states, processes and events. These states, processes and
15、events are related to hardware, firmware and software. The present document addresses equipment lifecycle for all, telecommunication equipment that could be part of a telecommunication network (e.g. Transport, Switching, Access including CPE, Power) and for all technologies (e.g. IT, IP, Wi-Fi, Wire
16、less, DWDM, SDH/SONET). The purpose of the present document is to identify life cycle modelling requirements which will need to be met by equipment management specifications e.g. MIB, information data model, equipment identifiers. The description of the lifecycle which takes place within the service
17、 providers environment is based on the concepts of TMF eTOM 3. The lifecycle part which takes place within the equipment suppliers environment is described using the SCOR model 7 as the eTOM model does not currently address their environment. The present document identifies areas for potential futur
18、e activities to be carried out by either by ETSI or individual companies. The present document extends the equipment information work i.e. TR 102 214 9, TS 102 209 1, TS 102 359 2. NOTE: The purpose of the present document is to describe the life cycle of an equipment item and related processes, but
19、 not to cover all possible business relationships. 2 References For the purposes of this Technical Report (TR) the following references apply: 1 ETSI TS 102 209: “Telecommunications and Internet converged Services and Protocols for Advancing Networks (TISPAN); Telecommunication Equipment Identificat
20、ion“. 2 ETSI TS 102 359: “Telecommunications and Internet converged Services and Protocols for Advanced Networking (TISPAN); Equipment Information in the Management Information Base (MIB)“. 3 TeleManagement Forum Enhanced Telecommunications Operations Map (eTOM) GB921 V4.01: “The Business Process Fr
21、amework, Addendum B - B2B Integration: Using B2B Inter-enterprise integration with the eTOM“. 4 ITU-T Recommendation M.3050 (Parts 2 and 3): “Enhanced Telecommunications Operation Map (eTOM)“. 5 ETSI TS 132 611: “Digital cellular telecommunications system (Phase 2+); Universal Mobile Telecommunicati
22、ons System (UMTS); Telecommunication management; Configuration Management (CM); Bulk CM Integration Reference Point (IRP): Requirements (3GPP TS 32.611 version 6.1.1 Release 6)“. 6 ETSI EN 300 463: “Transmission and Multiplexing (TM); Requirements of passive Optical Access Networks (OANs) to provide
23、 services up to 2 Mbit/s bearer capacity“. 7 Supply Chain Operations Reference Model Version 7 (SCOR). 8 ANSI T1.213: “Coded Identification of Equipment Entities of the North American Telecommunications System for Information Exchange (Revision of T1.213-1990 (R1996)“. 9 ETSI TR 102 214: “Services a
24、nd Protocols for Advanced Networks (SPAN); Result of the PNOs and Equipment Manufacturers questionnaires for identification of Equipment Unit“. 10 ETSI TS 188 001: “Telecommunications and Internet Converged Services and Protocols for Advanced Networking (TISPAN); NGN management; OSS Architecture Rel
25、ease 1“. ETSI ETSI TR 102 450 V1.1.1 (2006-01) 7 11 ISO/IEC 15459-1: “Information technology -Unique identification of transport units - Part 1: General“. 12 ATIS-0300005: “Product Identification Coding Schemes“. 13 TCIF-98-005: “Product Serialization Guidelines, Issue 2“. 14 ATIS-0300038: “Product
26、Marking Implementation Guidelines“. 15 TCIF-99-010: “Product Change Administration Guideline“. 16 ATIS-0300039: “Guideline for Identifying Downloadable Software for Plug-in Cards“. 17 ATIS-0300040: “Guideline for Data Elements in the Management Information Base“. 18 ATIS-0300006: “Implementation Gui
27、de to Package Labelling, Issue 6“. 19 EDIFICE Guideline, Product Package Label Issue 3. 20 EDIFICE Guideline, Shipment Label Issue 5. 21 EDIFICE Guideline, License Plate Issue 4. 22 BCC-95-004-R1: “Guidelines for the Identification and Bar Code Labelling of Cable Reels“. 23 TCIF-03-002: “Machine-rea
28、dable Manifest Guidelines for Cable Reels“. 3 Definitions and abbreviations 3.1 Definitions For the purposes of the present document, the following terms and definitions apply: customer (TMF GB 917): party ordering and receiving services /products Equipment Identity (EI): (as defined in TS 102 209 1
29、, clause 7.1) provides information in a uniform, concise and function-oriented format about each equipment unit within its particular network application or environment Firmware: term used in contrast to software to identify the hard-coded program, which is not downloadable on the system FRU: lowest
30、 level of maintenance spare and will typically be a plug-in card. The modules of an Optical Line Termination (OLT) and ONU should be FRUs Management Information Base (MIB) 2: database of configuration management information that is stored on a Network Agent for access by a Network Management Station
31、 or local user interface device. MIB consists of a repository of characteristics and parameters managed in a network device such as a NIC, hub, switch or router Manufacturer Part Number: (as defined in TS 102 209 1) proprietary character string of information that is assigned to each equipment unit
32、by its manufacturer NOTE: For the present document the manufacturer has the suppliers role. Request For Proposal (RFP): document that invites a supplier to submit a bid for hardware, software and/or services. It may provide a general or very detailed specification of the system. A service provider t
33、ypically issues the RFP in order to assess competing bids NOTE 1: The purposes of issuing an RFP may be: square4 Ensure that vendors can deliver the product or service required by the customer. square4 Standardize the vendors proposal for ease of analysis and comparison. square4 Notify vendors that
34、the purchase is being competitively bid. ETSI ETSI TR 102 450 V1.1.1 (2006-01) 8 NOTE 2: An RFP may contains instructions to the supplier on: square4 Specifications: RFP contains detailed information on the specifications of the product or service the buyer is seeking. square4 Proposal Content: The
35、RFP contains specific instructions on how the response (a proposal) should be prepared. square4 Timing: When does the business expect the proposals? This allows the company issuing the RFP to plan their decision making process schedule. NOTE 3: It may be that a RFI (Request For Information) is issue
36、d Prior to a RFP. NOTE 4: It may be that a RFQ (Request for Quotation) is issued after RFP. Service Level Agreement (SLA) (TMF GB 917): formal negotiated agreement between a Service Provider (SP) and a Supplier/several Suppliers. A Service Provider has the Customer role, buying equipments/software/s
37、ervices which are manufactured by one/several manufacturers Service Provider (SP): as defined in ITU-T M.1400 (version 01/2004): A general reference to an operator that provides telecommunication services to Customers and other users either on a tariff or contract basis NOTE 1: A Service Provider ma
38、y or may not operate a network. A Service Provider may or may not be a Customer of another Service provider. 1.4.6/ITU-T M.3320. NOTE 2: For the present document a network operator would have the role of a Service Provider. supplier: suppliers interact with the enterprise in providing goods and serv
39、ices, which are assembled by the enterprise in order to deliver its products and services to the Customer NOTE: For the present document a manufacturer would have the role of a Supplier. trusted third party: this business role provides services (e.g. outside consulting and engineering) that facilita
40、te the interaction between any actor Unique Item Identification (UID): As defined in the ISO/IEC 15459-1 11. NOTE: The UID may only contain uppercase English alphabet characters A through Z, numeric characters 0 through 9, and the special characters “-“ and “/“. 3.2 Abbreviations For the purposes of
41、 the present document, the following abbreviations apply: CCC Card Control Centre CRM Customer Relationship Management E2E End-to-End EI Equipment Identity EM Equipment ManagerFRU Field Replaceable Unit MIB Management Information Base PUP Pick Up Point RFI Request For Information RFP Request For Pro
42、posalRFQ Request For Quotation RSR Repair Service Request SCOR Supply-Chain Operation Reference-model SLA Service Level Agreement SP Service Provider UID Unique Item iDentification ETSI ETSI TR 102 450 V1.1.1 (2006-01) 9 4 Telecommunication equipment life cycle introduction 4.1 Overview This clause
43、provides an introduction to the equipment life cycle. The sequence of events during the equipment life cycle is represented in figure 1. Equipment Life CyclePreparation/DevelopmentManufacturingReplacement/UpdateRepairEnd of LifeInstallationIn serviceSupplierCustomerService providerDeliveryFigure 1:
44、Equipment life cycle Overview of events The upper part of the figure shows the events, the lower part shows the actors involved at this time of the event. The life cycle is divided in to eight major parts which will be detailed in the next clauses of the present document: 1) Preparation/Development.
45、 a) Define opportunity and define solution. b) Specify, make, test and verify product. 2) Manufacturing: Production of products. 3) Delivery of products: Shipment of products. 4) Installation: Implementation and integration of products. 5) In service: Products delivering defined solutions. 6) Replac
46、ement/Update: Implementation of extended/changed solutions. 7) Repair: Fault handling of products. 8) End of life: Products taken out of service by the service provider it can then be resold, scraped or returned to the supplier for recycling. ETSI ETSI TR 102 450 V1.1.1 (2006-01) 10The purpose of th
47、e lower portion of figure 1 is to represent the primary areas of responsibility with three actors: Supplier. Service Provider. Customer. NOTE 1: There are many business relationships that are not covered in this description of the equipment life cycle. For example, a network operator may outsource t
48、he operation of its network to a supplier, equipment repair may be performed by the network operator, and equipment items may be purchased from a supplier or reseller other than the original supplier. A trusted third party can be related to a supplier. NOTE 2: In many cases the service provider keep
49、s in service the equipment even after the equipment has been declared “not supported“ by the supplier. NOTE 3: The equipment can be owned by the customer e.g. for Residential equipment. The purpose of the present document is to describe the life cycle of an equipment item and related processes, but not to cover all possible business relationships. 4.2 Concepts used 4.2.1 SCOR model to describe the suppliers processes involved in the equipment life cycle The present document uses among others the Supply-Chai
