1、 ETSI TR 102 972 V1.1.1 (2009-10)Technical Report Human Factors (HF);User Interfaces;Generic user interface elements for 3G/UMTSmobile devices, services and applicationsETSI ETSI TR 102 972 V1.1.1 (2009-10) 2Reference DTR/HF-00080 Keywords HF, ICT, interface, MMI, mobile, service, telephony ETSI 650
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6、e copyright and the foregoing restriction extend to reproduction in all media. European Telecommunications Standards Institute 2009. All rights reserved. DECTTM, PLUGTESTSTM, UMTSTM, TIPHONTM, the TIPHON logo and the ETSI logo are Trade Marks of ETSI registered for the benefit of its Members. 3GPPTM
7、 is a Trade Mark of ETSI registered for the benefit of its Members and of the 3GPP Organizational Partners. LTE is a Trade Mark of ETSI currently being registered for the benefit of its Members and of the 3GPP Organizational Partners. GSM and the GSM logo are Trade Marks registered and owned by the
8、GSM Association. ETSI ETSI TR 102 972 V1.1.1 (2009-10) 3Contents Intellectual Property Rights 4g3Foreword . 4g3Introduction 4g31 Scope 5g32 References 5g32.1 Normative references . 6g32.2 Informative references 6g33 Definitions and abbreviations . 9g33.1 Definitions 9g33.2 Abbreviations . 10g34 Appr
9、oach and introduction to 3G-specific aspects . 11g34.1 Development and innovation 11g34.2 User aspects and requirements . 11g34.3 Mobile network operator aspects and requirements . 12g34.4 Service aspects . 12g34.5 Device aspects 13g34.6 Media aspects . 13g34.7 Application aspects. 14g34.8 Internet
10、service and Web access aspects 14g34.9 System performance aspects. 15g34.10 Setup and configuration aspects . 16g34.11 Costs and tariffs aspects . 16g35 Recommendations for networks and devices . 17g35.1 Managing Quality of Service (QoS) and costs of connectivity 17g35.2 Internet connectivity and ac
11、cess . 19g35.2.1 Internet connectivity . 19g35.2.2 Internet access . 20g35.2.3 Computer-based Internet connectivity and access 20g35.2.4 Embedded access 20g35.3 Always-on, always on-line . 22g35.4 Specific (dedicated) UIs . 24g36 Recommendations for services and applications 24g36.1 Data-intensive s
12、ervices and applications 24g36.2 Distributed (non-device-native) UIs . 28g36.3 Customization, personalisation and bundled packages. 29g36.4 Corporate use 30g36.5 Application installation and software updates 31g37 Recommendations for other areas 33g37.1 IMS-based applications 33g37.2 In-car use 34g3
13、7.3 Accessibility applications (enabled through 3G) 37g37.4 Trust (security, privacy and integrity) issues 39g38 Recommendations for terminology, symbols, auditory signals and user education and product reference documentation 41g38.1 Terminology . 41g38.2 Symbols 43g38.3 Auditory signals . 44g38.4
14、User education and product reference documentation 45g3Annex A: A listing of all recommendations . 46g3History 66g3ETSI ETSI TR 102 972 V1.1.1 (2009-10) 4Intellectual Property Rights IPRs essential or potentially essential to the present document may have been declared to ETSI. The information perta
15、ining to these essential IPRs, if any, is publicly available for ETSI members and non-members, and can be found in ETSI SR 000 314: “Intellectual Property Rights (IPRs); Essential, or potentially Essential, IPRs notified to ETSI in respect of ETSI standards“, which is available from the ETSI Secreta
16、riat. Latest updates are available on the ETSI Web server (http:/webapp.etsi.org/IPR/home.asp). Pursuant to the ETSI IPR Policy, no investigation, including IPR searches, has been carried out by ETSI. No guarantee can be given as to the existence of other IPRs not referenced in ETSI SR 000 314 (or t
17、he updates on the ETSI Web server) which are, or may be, or may become, essential to the present document. Foreword This Technical Report (TR) has been produced by ETSI Technical Committee Human Factors (HF). Intended users of the present document include user experience, interface and interaction d
18、esign professionals, developers of mobile devices, services and applications, mobile network and service providers, terminal approvers, standard writers and developers and others. NOTE: Due to ever-evolving organizational and operational differences in professional responsibilities and roles, a stri
19、cter limitation of the intended users would be improper. Introduction ICT plays an increasingly important role in the daily activities of most people and promises a world where ICT resources improve further the quality of life. It is therefore increasingly important to ensure that ICT products are d
20、eveloped and designed in a usable and accessible manner, so that anyone, regardless of their abilities or age, can use and profit from them in the best possible way. The global number of mobile subscriptions continues to grow and is now estimated to nearly 4 billion. According to the latest availabl
21、e subscriber data (sources: GSM Association, http:/ the UMTS Forum, http:/www.umts-forum.org/) and the CDMA Development Group, http:/www.cdg.org/), the total number of global mobile subscribers by the end of 2008 is approximately 4 billion, with 3 billion GSM subscribers, 450 million 3G subscribers
22、(and an additional 450 million CDMA2000 subscribers). GSM and W-CDMA stands for nearly 90 % market share of mobile communication subscriptions worldwide. The mobile telephone has become the most successful and most widely spread personal ICT device. The user experience of mobile communication has be
23、come one of the decisive factors for the uptake and use and thus, the success of the service offering to a global user community. The capabilities offered by mobile solutions have evolved considerably during the past two decades, from basic telephony to video telephony to mass-market broadband acces
24、s and services such as integrated, real-time data applications like navigational services or instant access to on-line, personalized media content and applications and have become a commodity of everyday life. “Consumers and business users are quickly getting used to megabit speeds on the move. And
25、now the mobile broadband genie is out of the bottlethe new value chain we confidently predicted that 3G would create a decade ago is a flourishing reality“ i.28. The “consumerisation“ of ICT is increasingly driving ICT markets and development. This trend, strengthened by ever-increasing global penet
26、ration and the provision of access to information and communication services is leading to a continuous technology development and innovation to expand to all social spaces. Connectivity and interoperability between telephony networks, personal computing, the Internet, and ever-smarter mobile device
27、s and services offer a considerable potential for improving life. However, there is concern about whether these new products, services and their content will be fully accessible and efficiently usable to all people, including children, aging and disabled users. An effective e-society relies on the f
28、act that as many citizens as possible are granted access. Users who i.e. cannot get over the hurdle of the first installation of their devices and services may perpetually be excluded from the e-society i.23. ETSI ETSI TR 102 972 V1.1.1 (2009-10) 51 Scope The present document addresses the user inte
29、rfaces of 3G/UMTS-enabled devices, services and applications from the end users perspective, and provides generic design, development, deployment and evaluation recommendations. The applicability of the present document expands beyond EG 202 132 i.1 and TR 102 125 i.2, by taking into consideration s
30、ome important, although not always technically unique characteristics of the 3G/UMTS mobile communication ecosystem, as experienced by the end users during their interaction with the technology (e.g. device UI characteristics, seamless connectivity between different kinds of networks, quality and co
31、ntinuity of services and their provisioning and the data-intensive service and application offering). The user requirements and rationale for generic UI elements provided in i.1 and i.2 remain applicable to the systems and services addressed in the present document, as also the technologies covered
32、by i.1 remain an integral part of the 3G mobile communication environment. Furthermore, the present document, in the same way as i.1, does only provide recommendations for UI elements and does not address complete UI designs, nor their implementations. The present document does by any means not inte
33、nd to restrict the ability of market players to define, develop or differentiate their products, nor does it in any way intend to limit their options to trademark UI designs and implementations, UI blocks or position the user experience of any (e.g. brand-or service-specific) UI designs or implement
34、ations as a competitive edge. Wherever possible, a Design-for-All philosophy and inclusive design principles have been applied, taking the need of all users, including young and older people and users with sensory and functional limitations into account. The considerations listed in the present docu
35、ment are intended to contribute to further improvements of the user experience of the future mobile communication environment, by complementing specifications from 3GPP, ETSI, OMA and others, with the intention to be considered during current and future development and deployment processes. The addr
36、essing of costs and tariffs is outside the scope of the present document. However, as these closely relate to the establishment of end user trust in the mobile ecosystem, enabling more use in cases where uncertainties may lead to undesired user behaviors (e.g. no use), some advisory considerations a
37、re listed. Any recommendations provided in the present document should without any exception be superseded by 3GPP specifications, in the case of any uncertainties or possible conflicts with current mobile standards and specifications. Ergonomic issues related to hardware design and machine-to-machi
38、ne interfaces are outside the scope of the present document. 2 References References are either specific (identified by date of publication and/or edition number or version number) or non-specific. For a specific reference, subsequent revisions do not apply. Non-specific reference may be made only t
39、o a complete document or a part thereof and only in the following cases: - if it is accepted that it will be possible to use all future changes of the referenced document for the purposes of the referring document; - for informative references. Referenced documents which are not found to be publicly
40、 available in the expected location might be found at http:/docbox.etsi.org/Reference. NOTE: While any hyperlinks included in this clause were valid at the time of publication ETSI cannot guarantee their long term validity. ETSI ETSI TR 102 972 V1.1.1 (2009-10) 62.1 Normative references The followin
41、g referenced documents are indispensable for the application of the present document. For dated references, only the edition cited applies. For non-specific references, the latest edition of the referenced document (including any amendments) applies. Not applicable. 2.2 Informative references The fo
42、llowing referenced documents are not essential to the use of the present document but they assist the user with regard to a particular subject area. For non-specific references, the latest version of the referenced document (including any amendments) applies. i.1 ETSI EG 202 132: “Human Factors (HF)
43、; User Interfaces; Guidelines for generic user interface elements for mobile terminals and services“. i.2 ETSI TR 102 125: “Human Factors (HF); Potential harmonized UI elements for mobile terminals and services“. i.3 ETSI TS 122 011: “Digital cellular telecommunications system (Phase 2+); Universal
44、Mobile Telecommunications System (UMTS); LTE; Service accessibility (3GPP TS 22.011)“. i.4 ETSI TS 122 101: “Universal Mobile Telecommunications System (UMTS); LTE; Service aspects; Service principles (3GPP TS 22.101)“. i.5 ETSI TS 122 071: “Digital cellular telecommunications system (Phase 2+); Uni
45、versal Mobile Telecommunications System (UMTS); LTE; Location Services (LCS); Service description; Stage 1 (3GPP TS 22.071)“. i.6 ETSI EG 202 116: “Human Factors (HF); Guidelines for ICT products and services; “Design for All“. i.7 ETSI TR 102 612: “Human Factors (HF); European accessibility require
46、ments for public procurement of products and services in the ICT domain (European Commission Mandate M 376, Phase 1)“. i.8 ETSI TR 102 068: “Human Factors (HF); Requirements for assistive technology devices in ICT“. i.9 ETSI ES 202 130: “Human Factors (HF); User Interfaces; Character repertoires, or
47、derings and assignments to the 12-key telephone keypad (for European languages and other languages used in Europe)“. i.10 ETSI ES 202 076: “Human Factors (HF); User Interfaces; Generic spoken command vocabulary for ICT devices and services“. i.11 ETSI EG 202 487: “Human Factors (HF); User experience
48、 guidelines; Telecare services (eHealth)“. i.12 ETSI TR 102 133: “Human Factors (HF); Access to ICT by young people: issues and guidelines“. i.13 ETSI EG 202 191: “Human Factors (HF); Multimodal interaction, communication and navigation guidelines“. i.14 ETSI ETR 329: “Human Factors (HF); Guidelines
49、 for procedures and announcements in Stored Voice Services (SVS) and Universal Personal Telecommunication (UPT)“. i.15 ETSI EG 202 416: “Human Factors (HF); User Interfaces; Setup procedure design guidelines for mobile terminals and services“. i.16 ETSI EG 202 417: “Human Factors (HF); User education guidelines for mobile terminals and services“. ETSI ETSI TR 102 972 V1.1.1 (2009-10) 7i.17 ETSI EG 202 421: “Human Factors (HF); Multicultural and language as
