1、 ETSI TS 102 181 V1.2.1 (2008-02)Technical Specification Emergency Communications (EMTEL);Requirements for communication betweenauthorities/organizations during emergenciesETSI ETSI TS 102 181 V1.2.1 (2008-02) 2 Reference RTS/EMTEL-00009 Keywords emergency ETSI 650 Route des Lucioles F-06921 Sophia
2、Antipolis Cedex - FRANCE Tel.: +33 4 92 94 42 00 Fax: +33 4 93 65 47 16 Siret N 348 623 562 00017 - NAF 742 C Association but non lucratif enregistre la Sous-Prfecture de Grasse (06) N 7803/88 Important notice Individual copies of the present document can be downloaded from: http:/www.etsi.org The p
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6、iction extend to reproduction in all media. European Telecommunications Standards Institute 2008. All rights reserved. DECTTM, PLUGTESTSTM, UMTSTM, TIPHONTM, the TIPHON logo and the ETSI logo are Trade Marks of ETSI registered for the benefit of its Members. 3GPPTM is a Trade Mark of ETSI registered
7、 for the benefit of its Members and of the 3GPP Organizational Partners. ETSI ETSI TS 102 181 V1.2.1 (2008-02) 3 Contents Intellectual Property Rights5 Foreword.5 Introduction 5 1 Scope 6 2 References 6 2.1 Normative references .7 2.2 Informative references7 3 Definitions and abbreviations.8 3.1 Def
8、initions8 3.2 Abbreviations .9 4 Description of the type of relations between authorities 10 4.1 Relation between PSAP and Emergency Control Centres10 4.2 Relation between PSAPs 11 4.3 Relation between Emergency Control Centres.11 4.4 Relation between Emergency Control Centres and Mobile Rescue Team
9、s/Agents .11 4.5 Relation between Mobile Rescue Teams/Agents .12 4.6 Relation between Special Task Force/Command Centres and Permanent Entities in special conditions 13 4.7 Relation between Military Authorities and Civil Authorities.13 5 Emergency services Communication Requirements13 5.1 Methodolog
10、y to determine the communication requirements 13 5.2 Actions that require Communications 14 5.3 Description of the required communications services14 5.3.1 Speech services.14 5.3.1.1 Point To Point Speech Services 15 5.3.1.2 Group Speech Services .15 5.3.1.3 Push To Talk (PoC)/Command and Control (C
11、 Essential, or potentially Essential, IPRs notified to ETSI in respect of ETSI standards“, which is available from the ETSI Secretariat. Latest updates are available on the ETSI Web server (http:/webapp.etsi.org/IPR/home.asp). Pursuant to the ETSI IPR Policy, no investigation, including IPR searches
12、, has been carried out by ETSI. No guarantee can be given as to the existence of other IPRs not referenced in ETSI SR 000 314 (or the updates on the ETSI Web server) which are, or may be, or may become, essential to the present document. Foreword This Technical Specification (TS) has been produced b
13、y ETSI Special Committee Emergency Communications (EMTEL). The present document is one of several deliverables covering the communication needs of citizens and authorities in emergency situations, as identified below: TR 102 180 7: “Basis of requirements for communication of individuals with authori
14、ties/organizations in case of distress (Emergency call handling)“; TS 102 181: “Requirements for communication between authorities/organizations during emergencies“; TS 102 182 12: “Requirements for communications from authorities/organizations to individuals, groups or the general public during eme
15、rgencies“; TR 102 410 13: “Basis of requirements for communications between individuals and between individuals and authorities whilst emergencies are in progress“. Introduction The present document outlines the requirements for communications between emergency authorities, and the need for standard
16、ization in this area to support these requirements. Clause 4 describes the relations between authorities in general terms defining each authority. Clause 5 categorizes the emergency services communications requirements. Clause 6 discusses the scalability and priority issues, including the dynamic ne
17、ed to employ resources. Clause 7 outlines the requirements applicable to the network(s) and user services, describing the services and the network features and capabilities. Clause 8 raises a number of security considerations. The annexes describe some more operational considerations, which may be u
18、seful, background but do not constitute part of the communication requirements. ETSI ETSI TS 102 181 V1.2.1 (2008-02) 6 1 Scope The present document addresses the requirements for communications between the authorized representatives who can be involved in the responses and actions when handling an
19、emergency. Clearly, the type and number of these authorized representatives in a given situation will directly depend upon the nature of the emergency. In the most frequent cases, only people on duty will have to intervene according to a day-to-day routine, but in some cases crisis teams or temporar
20、y headquarters will be called. In accordance with a plan, the additional resources will organize a mass action gathering and, if needed, include the resources of several centres, or even including in the rescue plan additional levels of administrative authority, private operators and associations. T
21、hese new authorized representatives will follow instructions or orders from the administrative crisis authority; for example utilities companies (water supply, transport, energy, etc.) may have to stop the provision of service or install priority of service schemes or execute a coordinated schedule
22、for the restoration of the infrastructure and the service, as applicable. It is recognized that the public authorities keep the responsibility of overall management of actions during the duration of the crisis, establishment of pre-planned scenarios and, in specific locations, e.g. tunnels, undergro
23、und transports, plants with high level of risk, organization of field exercises involving all these authorized representatives. The present document describes the functional requirements for communications between the authorized representatives involved in the responses and actions when handling an
24、emergency. The level of precision has been chosen to avoid interaction with the specific local, regional or national organizations and diagrams of relations between authorized representatives. It follows from this that adaptations will have to be done when implementing the present document at a loca
25、l level. 2 References References are either specific (identified by date of publication and/or edition number or version number) or non-specific. For a specific reference, subsequent revisions do not apply. Non-specific reference may be made only to a complete document or a part thereof and only in
26、the following cases: - if it is accepted that it will be possible to use all future changes of the referenced document for the purposes of the referring document; - for informative references. Referenced documents which are not found to be publicly available in the expected location might be found a
27、t http:/docbox.etsi.org/Reference. For online referenced documents, information sufficient to identify and locate the source shall be provided. Preferably, the primary source of the referenced document should be cited, in order to ensure traceability. Furthermore, the reference should, as far as pos
28、sible, remain valid for the expected life of the document. The reference shall include the method of access to the referenced document and the full network address, with the same punctuation and use of upper case and lower case letters. NOTE: While any hyperlinks included in this clause were valid a
29、t the time of publication ETSI cannot guarantee their long term validity. ETSI ETSI TS 102 181 V1.2.1 (2008-02) 7 2.1 Normative references The following referenced documents are indispensable for the application of the present document. For dated references, only the edition cited applies. For non-s
30、pecific references, the latest edition of the referenced document (including any amendments) applies. 1 C(2003)2657 Commission Recommendation of 25th July 2003 on the processing of caller location information in electronic communications networks for the purpose of location-enhanced emergency call s
31、ervices, published on O.J.E.U. L 189/49 the 29.7.2003. 2 ITU-T Recommendation E.409 (2004): “Incident organization and security incident handling: Guidelines for telecommunication organizations“. 3 ITU-T Recommendation G.114: “One-way transmission time“. 4 ISO/IEC 15408: “Information technology - Se
32、curity techniques - Evaluation criteria for IT security“. 5 ETSI EN 301 419-3 (V5.0.2): “Digital cellular telecommunications system (Phase 2+); Attachment requirements for Global System for Mobilecommunications (GSM); Advanced Speech Call Items (ASCI); Mobile Stations; Access (GSM 13.68 version 5.0.
33、2 Release 1996)“. 6 ITU-T Recommendation E.106: “International Emergency Preference Scheme (IEPS) for disaster relief operations“. 2.2 Informative references 7 ETSI TR 102 180: “Basis of requirements for communication of individuals with authorities/organizations in case of distress (Emergency call
34、handling)“. 8 ITU-T Recommendation Q.931: “ISDN user-network interface layer 3 specification for basic call control“. 9 ETSI EN 300 403 (all parts): “Integrated Services Digital Network (ISDN); Digital Subscriber Signalling System No. one (DSS1) protocol; Signalling network layer for circuit-mode ba
35、sic call control“. 10 ETSI TS 124 008: “Digital cellular telecommunications system (Phase 2+); Universal Mobile Telecommunications System (UMTS); Mobile radio interface Layer 3 specification; Core network protocols; Stage 3 (3GPP TS 24.008)“. 11 Directive 2002/22/EC of the European Parliament and of
36、 the Council of 7 March 2002 on universal service and users rights relating to electronic communications networks and services (Universal Service Directive). 12 ETSI TS 102 182: “Emergency Communications (EMTEL); Requirements for communications from authorities/organizations to individuals, groups o
37、r the general public during emergencies“. 13 ETSI TR 102 410: “Emergency Communications (EMTEL); Basis of requirements for communications between individuals and between individuals and authorities whilst emergencies are in progress“. ETSI ETSI TS 102 181 V1.2.1 (2008-02) 8 3 Definitions and abbrevi
38、ations 3.1 Definitions (TR 102 180 7 is considered the master document in terms of definitions, by the end of this revision the definitions are to be taken from TR 102 180 7 and included here to ensure that we have the same definitions.) For the purposes of the present document, the following terms
39、and definitions apply: access network: portion of the telecommunications network that provides access to the switching function and terminates the user access signalling, in a PLMN this is a radio access via a base station NOTE: See ITU-T Recommendation Q.931 8, EN 300 403 9, TS 124 008 10. authorit
40、y: organization within the public services fully or partly responsible for emergency preparedness and handling of incidents authorized representative: individual officer or institution authorized by public service (fire, police or health) to play a key role in handling of an emergency case emergency
41、 control centre: facilities used by emergency organizations to handle rescue actions in answer to an emergency call NOTE: A PSAP forwards emergency calls to the emergency control centres. emergency number: special short code(s) or number(s) which is used to contact the PSAP to provide emergency serv
42、ices NOTE: The emergency number, is used by the emergency caller to request assistance from the emergency services. There exist two different types of emergency numbers in Europe: 1) European emergency number, 112: unique emergency number for pan-European and GSM emergency services and used, for exa
43、mple, in EU member-states, Switzerland and other European countries. 2) National emergency numbers: each country may also have a specific set of emergency numbers. emergency response organization: e.g. the police, fire service and emergency medical services emergency service: service, recognized as
44、such by the member state, that provides immediate and rapid assistance in situations where there is a direct risk to life or limb, individual or public health or safety, to private or public property, or the environment but not necessarily limited to these situations (see Commission Recommendation C
45、(2003)2657 1) fleetmap: parameter information programmed into the system infrastructure and into the subscriber radios to control how the radios will behave on the system incident area: area where the incident occurred, and/or the area which needs communication coverage to manage the response implem
46、ented location information: data processed in a public mobile network indicating the geographic position of a users mobile terminal, and data in a public fixed network indicating the physical address of the termination point (see Commission Recommendation C(2003)2657 1) originating network: access n
47、etwork from which the emergency call was originated Public Safety Answering Point (PSAP): physical location where emergency calls are received under the responsibility of a public authority (see Commission Recommendation C(2003)2657) 1) New definition in 102 476 (23/1 2007, not available at the mome
48、nt) ETSI ETSI TS 102 181 V1.2.1 (2008-02) 9 3.2 Abbreviations For the purposes of the present document, the following abbreviations apply: C the call is immediately transferred to the PSAP appropriate for the incident area; in such a scenario the location data must be made available to the PSAP hand
49、ling the incident, as for any received call; depending on local procedures, the receiving PSAP may transfer the call directly to the relevant ECC, possibly together with information to the correct PSAP that the call has been transferred. It is the responsibility of the PSAPs or their organization to pre-define these rules of procedures. 4.3 Relation between Emergency Control Centres ECCs need to have the facilities to collaborate with other ECCs either within the same service or across services (e.g. fire and health). Ex
