GOST R ISO 10018-2014 Quality management Guidelines on people involvement and competence《质量管理 人员参与和能力指南》.pdf

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1、 10018 2014 ISO 10018:2012 Quality management Guidelines on people involvement and competence (IDT) 2015 100182014 II 1 - ( ) , 4 2 076 3 29 2014 . 481- 4 10018:2012 . (ISO 10018:2012 Quality management Guidelines on people involvement and competence). , 5 1.02012 ( 8). , . () . , (gost.ru). , 2015

2、 100182014 III 1 .1 2 .1 3 .1 4 2 4.1 .2 4.2 2 4.3 .2 4.4 .3 4.5 .3 4.6 4 4.7 .5 5 6 5.1 .6 5.2 6 5.3 .6 5.4 .6 5.5 , 6 5.6 7 6 .7 6.1 .7 6.2 7 6.3 .8 6.4 8 7 8 7.1 8 7.2 , .8 7.3 .9 7.4 10 7.5 11 7.6 .11 8 , . 12 8.1 .12 8.2 12 8.3 .13 8.4 .13 8.5 13 () , 14 () 20 () ( ) 22 23 100182014 IV 0.1 , ,

3、 , , , . , , . , , , , , , . , , . 0.2 , / 176, , ISO 9000. 9001 . . 0.3 , . - 1 , (. 2), , . , , , , . 0.4 4 , . , 4.6, , . , 5 8, , , , 9001. , , , . 100182014 1 Quality management Guidelines on people involvement and competence 20150301 1 . , . 2 . , . ( ). 9000 . (Quality management systems. Fun

4、damentals and vocabulary) 3 9000, : 3.1 : . 1 , , , , , , , . 2 , , , , / . , , , , . 3 , , , , . 3.2 : , (. 3.1) , . , , . 3.3 : , , . 100182014 2 3.4 : . . 3.5 : . 4 4.1 , . . 4.2 , . , . : a) , ; b) ; c) ; d) , , ; e) , , ; f) ; g) . 4.3 , , , , . 2 . : ) (. 4.4): , ; : : - - - - 2 , 4.5 4.4 4.6 4.7 100182014 3 b) (. 4.5): , , ; c) (. 4.6): , ; d) (. 4.7): , . , . , . 4.4 4.4.1 , . , , -, , , . , . , : a) , ; b) , . , , , . , , , . 4.4.2 ,

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