1、MODEL COURSE CROWD MANAGEMENT, PASSENGER SAFETY AND SAFETY TRAINING FOR PERSONNEL PROVIDING DIRECT SERVICES TO PASSENGERS IN PASSENGER SPACES I IMO International Maritime Organization Model Course No: 1.28 Crowd Management, Passenger Safety and Safety Training for Personnel Providing Direct Services
2、 to Passengers in Passenger Spaces IMO First published in 2000 by the INTERNATIONAL MARITIME ORGANIZATION 4 Albert Embankment, London SE1 7SR Printed by Ashford Open Learning Ltd 2 4 6 8 10 9 7 5 3 ISBN 92-801 -5084-7 IMO PUBLICATION Sales number T-128E ACKNOWLEDGEMENTS This course on Crowd Manageme
3、nt, Passenger Safety and Safety Training for Personnel Providing Direct Services to Passengers in Passenger Spaces is based on material developed for IMO under contract by the Course Consultant - J. E. Abell, Senior Lecturer, Maritime Offshore Safety Section, Warsash Maritime Centre, Southampton, SO
4、31 9ZL, United Kingdom. Grateful acknowledgement is made or the assistance and use of material from: P supervisors as assessors; in-service training; assessment of competence; and training and assessment within an institution. The corresponding Part B of the STCW Code contains guidance on training a
5、nd assessment. The criteria for evaluating competence specified in the minimum standard of competence tables of Part A of the STCW Code are to be used in the assessment of all competences listed in those tables. A separate model course addresses Assessment of Competence and Use of the criteria for e
6、valuating competence tabulated in the STCW Code. 3 CROWD MANAGEMENT, PASSENGER SAFETY AND SAFETY TRAINING FOR PERSONNEL PROVIDING DIRECT SERVICES TO PASSENGERS IN PASSENGER SPACES Responsi bi I i ties of Administrations Administrations should ensure that training courses delivered by training provid
7、ers are such as to ensure officers completing training do meet the standards of competence. Refresher training In reality training is never completed and crews are required to receive refresher training. In accordance with Regulation V/2 and V/3, seafarers are required to undertake appropriate refre
8、sher training, at intervals not exceeding five years, or be required to provide evidence of having achieved the required standard of competence within the previous five years. (Regulation V/2 pa. 3 and Regulation V/3 pa. 3.) Part A: Course Framework I I Aims 3. Safety training is required for person
9、nel providing direct service to passengers in passenger spaces (STCW Code Section A-V/2 pa.3, and Section A-V/3 pa.3). This model course aims to meet the mandatory minimum requirements for the training of masters, officers, ratings and other personnel on ro-ro passenger ships and on passenger ships
10、other than ro-ro passenger ships in Regulation V/2, pa.4, 5 and 6 and Regulation V/3, pa.4, 5 and 6 and specified in the STCW Code Sections A-V/2 and A-V/3, pa.1, 2, and 3. 0 b ject i ve A trainee successfully completing this training will be able to: 1. Control a crowd in an emergency situation on
11、board 2. Locate essential safety and emergency equipment on board 3. Communicate effectively with passengers during an emergency 4. Demonstrate the use of personal life-saving appliances 5. Comply with the ships safety and emergency procedures Entry standards There are no specific entry standards, f
12、or the training in this Model Course. However, all personnel having responsibilities on board must undertake training dependant on those duties and responsibilities as detailed in 1, 2, and 3 below. 1. Crowd management training is required for masters, officers, ratings and other personnel on ro-ro
13、passenger ships and on passenger ships (STCW Code Section A- V/2 pa.1, and Section A-V/3 pa.1). 2. Familiarization training is required for masters, officers and other personnel assigned specific duties and responsibilities on ro-ro passenger vessels and on passenger vessels (STCW Code Section A-V/2
14、 pa.2, and Section A-V/3 pa.2). Course certificate Administrations shall ensure that documentary evidence of the training which has been completed is issued to every person found qualified under the provisions of Regulation V/2 for ro-ro passenger ships, or Regulation V/3 for passenger ships other t
15、han ro-ro passenger ships. Course intake limitations The maximum number of trainees attending each session will depend on the availability of instructors, equipment and facilities available for conducting the training. The number should not, at any time, exceed that which will allow sufficient oppor
16、tunity for each trainee to have adequate practical instruction in procedures for the proper use of systems and equipment. 5 CROWD MANAGEMENT, PASSENGER SAFETY AND SAFETY TRAINING FOR PERSONNEL PROVIDING DIRECT SERVICES TO PASSENGERS IN PASSENGER SPACES Staff requirements All training and instruction
17、s should be given, and assessments carried out, by qualified personnel who understand the specific objectives of the training, and have experience of the procedures established for the ships for embarking and disembarking passengers, for loading and discharging cargo, and for closing hull openings.
18、Instructors shall be qualified in this task for which the training is being conducted and have appropriate training in instructional techniques and training methods (STCW Code Section A- V6). Training facilities and equipment For tutorial sessions an ordinary classroom or lounge, messroom or cinema
19、aboard should be provided for instruction. An overhead projector and audio visual equipment for videos may be required. The practical training required by the regulation is ship specific. Therefore, whilst the theory may be conducted in a classroom or lecture room ashore or on board, practical train
20、ing and exercises should be held on board ship and documented in accordance with Regulation V/2 paragraph 4, Regulation 1/14 and Section A-Vl 4. Teaching aids (A) A1 A2 Overhead transparencies A3 Videos: Instructor Manual (Part D of this course) V1 V2 Basic Instincts (Passenger Mustering and Crowd C
21、ontrol) (Code No. 603) Shipboard Familiarization (Code No. 593) Available from: Videotel Marine International Limited 84 Newman Street London W1P 3LD, UK Tel: +44 (0)207 299 1800 Fax: +44 (0)207 299 1818 e-mail: mail URL: www.videotel.co.uk V3 Crowd Management Available from: The Chamber of Shippin
22、g Carthusian Court 12 Carthusian Street London EC1M 6EB Tel: +44 (0)207 41 7 2839 Fax: +44 (0)207 600 1534 e-mail: pat.ruthven british-shipping.org URL: www.british-shipping.org Audio-visual examples listed above may be substituted by other similar audio-visual material at the discretion of the trai
23、ning provider and Administration. 6 PART A: COURSE FRAMEWORK IMO references (R) RI R2 R3 R4 R5 R6 R7 R8 R9 RI 0 RI 1 RI2 R13 RI4 RI5 RI6 RI7 International Convention for Safety of Life at Sea, 1974 (SOLAS 1974) Consolidated Edition 1997. (IMO Sales No. 11 0) SOLAS 1996 Amendments (IMO Sales No. 167)
24、 International Maritime Dangerous Goods Code, 1994 (IMDG Code) (IMO - 200). IMDG Code Amendments 28-96 (IMO Sales No. 224) IMDG Code Amendments 28-96 (IMO Sales No. 224) IMDG Code Supplement, 1994. (IMO Sales No. 210) Medical First Aid Guide for Use in Accidents Involving Dangerous Goods (MFAG), 199
25、4. (IMO Sales No. 251) Code of Safe Practice for Cargo Stowage and Securing, 1992. (IMO Sales No. 292) 1994/1995 Amendments to the Code of Safe Practice for Cargo Stowage and Securing. (IMO Sales No. 295) STCW 95, 1996. (IMO Sales No. 938), and 1997 Amendments, (IMO Sales No. 945) International Safe
26、ty Management Code, 1994. (ISM Code) (IMO Sales No. 186) International Code of Safety for High Speed Craft, 1995. (HSC Code) (IMO Sales No. 187) IMO Resolution MSC/Circ. 735. Recommendation on the design and operation of passenger ships to respond to elderly and disabled persons needs IMO Resolution
27、 A.489 (XII). Safe stowage and securing of cargo units and other entities in ships other than cellular contained ships IMO Resolution A.533 (13). Elements to be taken into account when considering the safe stowage and securing of cargo units and vehicles in ships IMO Resolution A581 (14). Guidelines
28、 for securing arrangements for the transport of road vehicles on ro-ro ships IMO Resolution A.714 (17). Code of safe practice for cargo stowage and securing IMO Resolution A.770 (1 8). Minimum training requirements for personnel nominated to assist passengers in emergency situations on passenger shi
29、ps Details of distributors of IMO publications that maintain a permanent stock of all IMO publications may be found on the IMO website at http:/www.imo.org lnternet website references Further useful material to support the preparation of lessons, teaching and assessment may be found amongst the foll
30、owing websites: W1 DNV-STCW 95 Training and Qualification Support http:/ / w2 w3 w4 w5 USCG STCW Home Page http:/www.uscg.mil/STCW/index.htm USCG Exam Question Bank http:/www.uscg.mil/hq/g-m/marpers/examques/index. htm USCG NVlCs published in the 90s http:/www.uscg.mil/hq/g-m/nvic/index90/htm ILO Se
31、ctoral Activities: Shipping http:/www.ilo.org/public/english/l OOsecto/sectors/mariti. htm 7 CROWD MANAGEMENT, PASSENGER SAFETY AND SAFETY TRAINING FOR PERSONNEL PROVIDING DIRECT SERVICES TO PASSENGERS IN PASSENGER SPACES W6 ILO Database of International Labour Standards http:/ilolex.ilo.ch: 1 567/p
32、u blic/english/50normes/infleg/iloeng/index. htm W7 PC Maritime Ltd http:/www. pcmaritime.co.uk/comm/index. htm?/comm/products. htm W8 MARINTEK - Information Technology http:/www.marintex.sintef.no/mt23doc/mitd/programme/b2-98m. html Textbooks (T) T1 Lloyds Register Classification of Ships Rules and
33、 Regulations. Part 3 and Part 4, Ship Structures. January 1998 T2 Course Compendium. Summary of the disasters aboard: 1. Herald of Free Enterprise 2. Scandinavian Star 3. Estonia Condensed versions of the above reports can be found in Appendix 1 of Part D: Instructors Manual. Bibliography (B) B1 Fli
34、n Rhona. Sitting in the Hot Seat. Leaders and Teams for Critical Incident Management. 1996. John Wiley then cover the topic in detail; and, finally, summarize what you have told them. The use of an overhead projector and the distribution of copies of the transparencies as trainees handouts contribut
35、e to the learning process. The training provided must be specific to the ship concerned. Below is a course outline and timetable for personnel on ro-ro passenger ships. A separate course outline and timetable follows for personnel on passenger ships other than ro-ro passenger ships. Select the train
36、ing which is applicable to the personnel to be trained. Course Outline The tables that follow list the competencies and areas of knowledge, understanding and proficiency, together with the estimated total hours required for lectures and practical exercises. Teaching staff should note that timings ar
37、e suggestions only and should be adapted to suit individual groups of trainees depending on their experience, ability, equipment and staff available for training. Crowd Management and Safety Training on Ro-ro Passenger Ships This course covers four specific areas of training for personnel having par
38、ticular duties and responsibilities: 1. Introduction to STCW 95 2. Crowd management training is required for masters, officers, ratings or any other personnel who are designated on muster lists to assist passengers in emergency situations. (Reg. V/2 pa.4, Section A-V/2 pa.1 of the STCW Code). 3. Fam
39、iliarization training is required for masters, officers and other personnel assigned specific duties and responsibilities who shall at least ensure attainment of the abilities that are appropriate to the capacity to be filled and the duties and responsibilities to be taken up. (Reg. V/2 pa.5, Sectio
40、n A-V/2 pa.2 of the STCW Code). 4. Safety training is required for all personnel providing a direct service to passengers in passenger spaces on board. (Reg. V/2 pa.6, Section A-V/2 pa.3 of the STCW Code). 9 CROWD MANAGEMENT, PASSENGER SAFETY AND SAFETY TRAINING FOR PERSONNEL PROVIDING DIRECT SERVIC
41、ES TO PASSENGERS IN PASSENGER SPACES Competence: Control passengers in emergency situations Course Outline for Ro-ro Passenger Ships Knowledge, understanding and proficiency 1 Introduction to STCW 95 2 Crowd management training 2.1 2.2 2.3 Mustering procedures Life-saving appliances and control plan
42、s Assist passengers en route to assembly and embarkation stations 3 Familiarization training 3.1 Design and operational limitations 3.2 3.3 3.4 3.5 3.6 3.7 Dangerous cargo areas 3.8 Emergency procedures Procedures for opening, closing and securing hull openings Legislation, codes and agreements affe
43、cting ro-ro passenger ships Stability and stress requirements and limitations Procedures for the maintenance of special equipment on ro-ro passenger ships Loading and cargo securing manuals and calculators 4 Safety training for personnel providing direct service to passengers in passenger spaces 4.1
44、 Communication 4.2 Life-saving appliances 5 Review and assessment Subtotals Total Lecture Hours 1 .oo 2.50 0.50 4.00 7.75 Shipboard Practical Exercise Hours1 1 SO 1.50 0.75 3.75 Ishipboard Practical Exercise Hours may be accomplished as part of a ship-specific familiarization training PART B: COURSE
45、 OUTLINE Course Timetable for Ro-ro Passenger Ships Topic 1. Introduction 2. Crowd management training 2. Crowd management training (continued) 3. Familiarization training 3. Familiarization training (continued) 3. Familiarization training (continued) 3. Familiarization training (continued) 4. Safet
46、y training 5. Review and assessment Period I 1 st Period (1.5 hours) 2nd Period (1.5 hours) 3rd Period (1.5 hours) 4th Period (1.5 hours) 5th Period (1.5 hours) Teaching staff should note that the hours for lecturers and exercises are suggestions only as regards sequence and length of time allocated
47、 to each objective. These factors may be adapted by lecturers to suit individual groups of trainees depending on their experience, ability, equipment and staff available for teaching. .I 1 CROWD MANAGEMENT, PASSENGER SAFETY AND SAFETY TRAINING FOR PERSONNEL PROVIDING DIRECT SERVICES TO PASSENGERS IN
48、 PASSENGER SPACES Crowd Management and Safety Training on Passenger Ships other than Ro-ro Passenger Ships This course covers four specific areas of training for personnel having particular duties and responsibilities: 1. Introduction to STCW 95 2. Crowd management training is required for masters,
49、officers, ratings or any other personnel who are designated on muster lists to assist passengers in emergency situations. (Reg. V/3 pa.4, Section A-V/3 pa.1 of the STCW Code.) 3. Familiarization training is required for masters, officers and other personnel on board passenger vessels who shall at least ensure attainment of the abilities that are appropriate to the capacity to be filled and the duties and responsibilities to be taken up. (Reg. V/3 pa.5, Section A-V/3 pa.2 of the STCW Code.) 4. Safety training is required for all personn
