1、 International Telecommunication Union ITU-T E.480TELECOMMUNICATION STANDARDIZATION SECTOR OF ITU Amendment 1(10/2007) SERIES E: OVERALL NETWORK OPERATION, TELEPHONE SERVICE, SERVICE OPERATION AND HUMAN FACTORS Network management Checking the quality of the international telephone service Framework
2、for service management operational requirements Service management Amendment 1 ITU-T Recommendation E.480 (2006) Amendment 1 ITU-T E-SERIES RECOMMENDATIONS OVERALL NETWORK OPERATION, TELEPHONE SERVICE, SERVICE OPERATION AND HUMAN FACTORS INTERNATIONAL OPERATION Definitions E.100E.103 General provisi
3、ons concerning Administrations E.104E.119 General provisions concerning users E.120E.139 Operation of international telephone services E.140E.159 Numbering plan of the international telephone service E.160E.169 International routing plan E.170E.179 Tones in national signalling systems E.180E.189 Num
4、bering plan of the international telephone service E.190E.199 Maritime mobile service and public land mobile service E.200E.229 OPERATIONAL PROVISIONS RELATING TO CHARGING AND ACCOUNTING IN THE INTERNATIONAL TELEPHONE SERVICE Charging in the international telephone service E.230E.249 Measuring and r
5、ecording call durations for accounting purposes E.260E.269 UTILIZATION OF THE INTERNATIONAL TELEPHONE NETWORK FOR NON-TELEPHONY APPLICATIONS General E.300E.319 Phototelegraphy E.320E.329 ISDN PROVISIONS CONCERNING USERS E.330E.349 INTERNATIONAL ROUTING PLAN E.350E.399 NETWORK MANAGEMENT Internationa
6、l service statistics E.400E.404 International network management E.405E.419 Checking the quality of the international telephone service E.420E.489 TRAFFIC ENGINEERING Measurement and recording of traffic E.490E.505 Forecasting of traffic E.506E.509 Determination of the number of circuits in manual o
7、peration E.510E.519 Determination of the number of circuits in automatic and semi-automatic operation E.520E.539 Grade of service E.540E.599 Definitions E.600E.649 Traffic engineering for IP-networks E.650E.699 ISDN traffic engineering E.700E.749 Mobile network traffic engineering E.750E.799 QUALITY
8、 OF TELECOMMUNICATION SERVICES: CONCEPTS, MODELS, OBJECTIVES AND DEPENDABILITY PLANNING Terms and definitions related to the quality of telecommunication services E.800E.809 Models for telecommunication services E.810E.844 Objectives for quality of service and related concepts of telecommunication s
9、ervices E.845E.859 Use of quality of service objectives for planning of telecommunication networks E.860E.879 Field data collection and evaluation on the performance of equipment, networks and services E.880E.899 OTHER E.900E.999 For further details, please refer to the list of ITU-T Recommendations
10、 ITU-T Rec. E.480 (2006)/Amd.1 (10/2007) i ITU-T Recommendation E.480 Framework for service management operational requirements Service management Amendment 1 Summary Amendment 1 to ITU-T Recommendation E.480 modifies the note in Figure 7. Source Amendment 1 to ITU-T Recommendation E.480 (2006) was
11、 approved on 14 October 2007 by ITU-T Study Group 2 (2005-2008) under the ITU-T Recommendation A.8 procedure. ii ITU-T Rec. E.480 (2006)/Amd.1 (10/2007) FOREWORD The International Telecommunication Union (ITU) is the United Nations specialized agency in the field of telecommunications, information a
12、nd communication technologies (ICTs). The ITU Telecommunication Standardization Sector (ITU-T) is a permanent organ of ITU. ITU-T is responsible for studying technical, operating and tariff questions and issuing Recommendations on them with a view to standardizing telecommunications on a worldwide b
13、asis. The World Telecommunication Standardization Assembly (WTSA), which meets every four years, establishes the topics for study by the ITU-T study groups which, in turn, produce Recommendations on these topics. The approval of ITU-T Recommendations is covered by the procedure laid down in WTSA Res
14、olution 1. In some areas of information technology which fall within ITU-Ts purview, the necessary standards are prepared on a collaborative basis with ISO and IEC. NOTE In this Recommendation, the expression “Administration“ is used for conciseness to indicate both a telecommunication administratio
15、n and a recognized operating agency. Compliance with this Recommendation is voluntary. However, the Recommendation may contain certain mandatory provisions (to ensure e.g. interoperability or applicability) and compliance with the Recommendation is achieved when all of these mandatory provisions are
16、 met. The words “shall“ or some other obligatory language such as “must“ and the negative equivalents are used to express requirements. The use of such words does not suggest that compliance with the Recommendation is required of any party. INTELLECTUAL PROPERTY RIGHTS ITU draws attention to the pos
17、sibility that the practice or implementation of this Recommendation may involve the use of a claimed Intellectual Property Right. ITU takes no position concerning the evidence, validity or applicability of claimed Intellectual Property Rights, whether asserted by ITU members or others outside of the
18、 Recommendation development process. As of the date of approval of this Recommendation, ITU had not received notice of intellectual property, protected by patents, which may be required to implement this Recommendation. However, implementers are cautioned that this may not represent the latest infor
19、mation and are therefore strongly urged to consult the TSB patent database at http:/www.itu.int/ITU-T/ipr/. ITU 2008 All rights reserved. No part of this publication may be reproduced, by any means whatsoever, without the prior written permission of ITU. ITU-T Rec. E.480 (2006)/Amd.1 (10/2007) 1 ITU
20、T Recommendation E.480 Framework for service management operational requirements Service management Amendment 1 Replace the current note under Figure 7 with the following: NOTE 1 Except for the addition of the service request management block, and a recasting of a central role for service level man
21、agement, this picture is a re-statement of the ITIL BS 15000 best practice picture whose copyright is owned and licensed by the UK Office of Government Commerce. NOTE 2 The alignment of terminology between ITIL BS 15000 and ITU-T M.3050 series is for further study. Printed in Switzerland Geneva, 200
22、8 SERIES OF ITU-T RECOMMENDATIONS Series A Organization of the work of ITU-T Series D General tariff principles Series E Overall network operation, telephone service, service operation and human factors Series F Non-telephone telecommunication services Series G Transmission systems and media, digita
23、l systems and networks Series H Audiovisual and multimedia systems Series I Integrated services digital network Series J Cable networks and transmission of television, sound programme and other multimedia signals Series K Protection against interference Series L Construction, installation and protec
24、tion of cables and other elements of outside plant Series M Telecommunication management, including TMN and network maintenance Series N Maintenance: international sound programme and television transmission circuits Series O Specifications of measuring equipment Series P Telephone transmission qual
25、ity, telephone installations, local line networks Series Q Switching and signalling Series R Telegraph transmission Series S Telegraph services terminal equipment Series T Terminals for telematic services Series U Telegraph switching Series V Data communication over the telephone network Series X Data networks, open system communications and security Series Y Global information infrastructure, Internet protocol aspects and next-generation networks Series Z Languages and general software aspects for telecommunication systems
