1、CCITT RECNN*F.L4 92 4862571 0573775 839 W INTERNATIONAL TELECOMMUNICATION UNION CCITT THE INTERNATIONAL TELEGRAPH AND TELEPHONE CONSULTATIVE COMMITTEE TELEGRAPH AND MOBILE SERVICES OPERATIONS AND QUALITY OF SERVICE F.14 (08/92) GENERAL PROVISIONS FOR ONE-STOP-SHOPPING ARRANGEMENTS Recommendation F.1
2、4 Geneva, 1992 CCITT RECMNUF.14 92 4Bb259L 0573776 775 m INTERNATIONAL TELECOMMUNICATION UNION CCITT THE INTERNATIONAL TELEGRAPH AND TELEPHONE CONSULTATIVE COMMITTEE TELEGRAPH AND MOBILE SERVICES OPERATIONS AND QUALITY OF SERVICE F.14 (08/92) GENERAL PROVISIONS FOR ON E-STOP-SHOPPING ARRANGEMENTS Re
3、commendation F.14 I Geneva, 1992 - _- - - - _ . CCITT RECMN*F.L4 92 4862591 0573777 bOL FOREWORD The CCI?T (the International Telegraph and Telephone Consultative Committee) is a permanent organ of the International Telecommunication Union (ITU). CCIT is responsible for studying technical, operating
4、 and tariff questions ,and issuing Recommendations on them with a view to standardizing telecommunications on a worldwide basis. The Plenary Assembly of CCITT which meets every four years, establishes the topics for study and approves Recommendations prepared by its Study Groups. The approval of Rec
5、ommendations by the members of CCITT between Plenary Assemblies is covered by the procedure laid down in CCITT Resolution No. 2 (Melbourne, 1988). Recommendation F.14 was prepared by Study Group I and was approved under the Resolution No. 2 procedure on the 4th of August 1992. CCIIT NOTE In this Rec
6、ommendation, the expression “Administration” is used for conciseness to indicate both a telecommunication Administration and a recognized private operating agency. O ITU 1992 All rights reserved. No part of this publication may be reproduced or utilized in ,any form or by any mecuis, electronic or m
7、echanical, including photocopying and microfih, without permission in writing from the ITU. CCITT RECMN*F.39 92 E 4862593 0573778 598 E I Recommendation F.14 GENERAL PROVISIONS FOR ONE-STOP-SHOPPING ARRANGEMENTS (1 992) I 1.1 Scope This Recommendation sets out the general procedures for the implemen
8、tation of one-stop-shopping (OSS) ,arrangements associated with the customer provision of international telecommunication services. 1.2 OSS may be defined as an optional arrangement for both customer and Administration whereby a single Administration (the coordinating Administration) provides and/or
9、 coordinates with other Administrations (the participating Administrations) the provision of one or more telecommunication services. It is designed to simplifj for the customer the ordering, implementation and billing procedures currently undertaken by each Administration for the eshblishment and on
10、going provision of international services. 1.3 Options The OSS ,ur,angements may include one or more of the foliowing customer options: a) single end ordering: b) single end billing1); c) d) maintenance coordination. Where the customer so wishes, the OSS arrangement may also encompass those other co
11、mponents of a The OSS mangement requires close coordination ,and designation of contact points among the single contact point fault reporting; customer network that do not originate or terminate within the operating area of the coordinating Administ.t c) billing and inter-Administration accounting;
12、d) maintenance coordination and customer support. l2 2.1 any difference in time zones, for the following activities: 2.2 Irformution exchange Through the coordinating Administration, customers may obtain end-to-end information about services, tariffs, delivery times, etc., from any participating Adm
13、inistration. If the information is not immediately available, the coordinating Administration may request the necess,uy details from the contact points of the other Administration(s) involved. Administrations should endeavour to provide the requested information promptly. i *) Hilling aud accouiitii
14、ig aspects are covered iu the relevant 1)-Series Recomendatioiis. Recommendation F.14 (08D2) 1 2.3 Selection The customer will select the Administration it wishes to act as the single point of contact among the Administrations involved in providing the service. Agreement to the customers selection o
15、r any subsequent changes in that selection shall not be unreasonably withheld by other Administration(s). 2.4 Quotution A quotation should be prepared by the coordinating Administration for the customer, as agreed by contact points of the p,uticipating Administrations. Participating Administrations
16、shall agree on the content of their respective parts of a quotation before submission to the customer. 2.5 Clrderng The coordinating Administration shall assume responsibility for handling the ordering arrangements for the customer. The coordiiiatiiig Administration should arrange for the customer t
17、o sign and complete the forms required by the participating Administration concerned. 2.6 Order progress The coordinating Administration should be responsible for providing the customer with information on the progress of service provision. Should any problems or delays occur within a pcUticipating
18、Administrations field of responsibility, the coordinating Administration should be notified immediately, and vice versu. 3 Operational aspects 3.1 The coordinating Administration should normally be responsible to the customer for the overall coordination of the service installation, testing, advisin
19、g the customer of service availabiiity, and the coordination of on-going rnaintenance. 3.2 The coordinating and participating Administration(s) should designate the centres which will interface with each other for installation, testing and ongoing maintenance, in accordance with the relevant M-Serie
20、s Recoinmendations. The centre of the coordinating Administration should normally function as the coordinating centre, unless otherwise agreed by the Administrations concerned. When the service does not pass through the territory of the coordinating Administration, a coordinating centre should be ch
21、osen from one of the participating Administrations in consulttion with the coordinating Administration. 3.3 The coordinating centre should contact the participating centre(s) and agree on a programme of tests to be conducted in accordance with the relevant CCITT Recommendations. The coordinating and
22、 participating Administration(s) should agree on the following dates, as appropriate for the service concerned: reudyfor service date: which is the date when the service should be complete and made available to the customer. nutionul test date: which is the date by which the domestic parts of the se
23、rvice will be installed and tested in the respective countries. Zine-up test dute: which is the date that the service will be tested between the respective international ceii tres. - - - - end-to-end test dute: which is the date that the service will be tested overall. 3.4 advise all participating A
24、dministrations that the service is now in use. When the service is handed over to the customer and accepted, the coordinating Administration should 3.5 When the customer has selected single contct point fault reporting, faults should be reported to the coordinating centre which then coordinates fault investigation and clearance. The coordinating centre should keep the custoiner informed as to fault clearance status. 3.6 Testing maintenance functions should be performed in accordance with the relevcant M-Series Recommendations. 2 Recommendation F.14 (08/92)
