1、 KSKSKSKSKSKSKSK KSKSKS KSKSK KSKS KSK KS KS X ISO/IEC 18053 KS X ISO/IEC 18053:2010 2010 12 29 http:/www.kats.go.krKS X ISO/IEC 18053:2010 : ( ) ( ) () ()SJ ( ) : (http:/www.standard.go.kr) ： ：2001 12 31 ：2010 12 29 2010-0669 ： ： ( 02-509-7262) (http:/www.kats.go.kr). 10 5 , . KS X ISO/IEC 18053:20
2、10 i ii iii 1 1 2 1 3 .1 4 35 KS X ISO/IEC 18053:2010 .36 KS X ISO/IEC 18053:2010 ii ISO( ) IEC( ) . ISO IEC . ISO IEC . ISO IEC . ISO/IEC Directives, 3 . , ISO IEC ISO/IEC JTC1 . . 75 % . . ISO IEC . ISO/IEC TR 18053 ECMA(ECMA TR/72 ) , “- ” ISO/IEC JTC 1 , ISO IEC . KS X ISO/IEC 18053:2010 iii 200
3、0 1 ISO/IEC TR 18053, Information technology Telecommunications and information exchange between systems Glossary of definitions and terminology for Computer Supported Telecommunications Applications (CSTA) Phase III , . 2000 ECMA ECMA-269 (ISO/IEC 18051 ), (CSTA) III , 4 . CSTA III . CSTA III ECMA
4、 , ECMA , . versit ECMA versit CTI (1.0 ) CSTA II (ECMA-217) . ECMA . KS X ISO/IEC 18053:2010 Information technology Telecommunications and information exchange between systems Glossary of definitions and terminology for Computer Supported Telecommunications Applications (CSTA) Phase III 1 CSTA III
5、 . 2 . . ( ) . ISO/IEC 18051： 2000, Information technology Telecommunication and information exchage between systems Services for Computer Supported Telecommunications Applications (CSTA) Phase III 3 3.1 . (account information) (account info.) . 3.2 ACD , . (Automatic Call Distributor) 3.3 ACD ACD 3
6、4 ACD ACD , ACD . KS X ISO/IEC 18053:2010 2 3.5 (acknowledgement) , . 3.6 ( ) ( ) . . - . 3.7 ACSE . (Association Control Service Element) 3.8 , Connected . 3.9 ACD . 3.10 . 3.11 . 3.12 . , CSTA , 3.13 ACD ACD CSTA CSTA . 3.14 ACD . 3.15 / . KS X ISO/IEC 18053:2010 3 3.16 ACD . NULL LOGGED ON . 3.1
7、7 ACD ACD . 3.18 ACD ACD , ACD ACD . 3.19 ACD ACD . 3.20 . 3.21 . . 3.22 ( , ) ( ) . . . . 3.23 Make Predictive Call , ( , ) . 3.24 (POTS ) . . , - . 3.25 POTS . DTMF . KS X ISO/IEC 18053:2010 4 3.26 ANI . 3.27 API . 3.28 . . 3.29 . - , - , - , - , - , - , - . 3.30 . 3.31 . 3.32 - - . 3.33 . OSI , ,
8、 ( ). 3.34 , . 3.35 . KS X ISO/IEC 18053:2010 5 3.36 - ( ) , . 3.37 ASE . 3.38 ASN 3.39 . 3.40 . 3.41 ATM 3.42 . . - 3.43 / / 3.44 ( ) 3.45 . , , , , . 3.46 KS X ISO/IEC 18053:2010 6 3.47 - 3.48 ACD WorkingAfterCall ACD 3.49 . , . 3.50 . ANSI . (CLID： Calling Line Identification) . 3.51 B ISDN PBX 5
9、6 64 Kbps 3.52 . , . , POTS , . . POTS 300 Hz 3 400 Hz 3 100 Hz . , . 3.53 . POTS 3.1 kHz . “speech” , “voice” , . ( “clear channel”). 3.54 A B 3.55 ( , ) KS X ISO/IEC 18053:2010 7 3.56 BRI 3.57 , . . 3.58 BRI-ISDN 64 Kbps B (2B D) 16 kbps D ITU-T “- ” ISDN . PRI-ISDN 3.59 ( , ) ( , ) . 3.60 3.61 3.
10、62 ( , ) . . 3.63 . . 3.64 3.65 ( ). , . 3.66 KS X ISO/IEC 18053:2010 8 3.67 3.68 (DTMF , ) 3.69 3.70 . ISDN, ATM(B-ISDN), ISO-Ethernet, RSVP ( ) . 3.71 . . 3.72 3.73 , , , . 3.74 (thread) 3.75 ( , , , , , ) 3.76 3.77 ( , ). KS X ISO/IEC 18053:2010 9 3.78 3.79 ( , ) . 3.80 3.81 . , 1800 . . (DNIS) .
11、 3.82 CallID ID ID . ID . 3.83 . CLID . . 3.84 , 3.85 , , 3.86 CCIE . KS X ISO/IEC 18053:2010 10 3.87 CDR . 3.88 (CO) ( , ) (CO： Central Office) 3.89 (CO) . . , , PBX , . 3.90 . , . 3.91 , 3.92 , - 3.93 CODEC / 3.94 ID ID ID ID 3.95 3.96 CSTA 3.97 - CSTA KS X ISO/IEC 18053:2010 11 3.98 3.99 3 3.100
12、 ( , .) . 3.101 . . - “ (leg)” . 3.102 . . , CSTA CSTAObject . 3.103 3.104 , , 3.105 . , . 3.106 . CSTA , . 3.107 CSTA , . KS X ISO/IEC 18053:2010 12 3.108 , 3.109 , . 3.110 CSTA 3.111 CSTA 3.112 CSTA CSTA , , . 3.113 CSTA CSTA . 3.114 CSTA , . 3.115 CSTA CSTA . , , , , CSTA . 3.116 CTI . “ ” . 3.117 D ISDN 3.118 ( , , ) KS X ISO/IEC 18053:2010 13 3.119 . , 3.120 , . 3.121 I/O- 3.122 , . . 3.123 DD 3.124 , 3.125 CSTA , , , . , . 3.126 3.127 ( , , , , ) ( , , , ACD ) . CSTA 3.128 , 3.129 . , , ACD , ACD , , , . KS X ISO/IEC 18053:2010 14 3.130 . , . 3.131 , . . 3.132 . - , - , - . 3.133 , .
