1、Lessons Learned Entry: 1044Lesson Info:a71 Lesson Number: 1044a71 Lesson Date: 1998-02-01a71 Submitting Organization: HQa71 Submitted by: David M. LengyelSubject: Space Shuttle Program/Operations-Processing/Structured Surveillance Description of Driving Event: Implementation of Structured Surveillan
2、ceLesson(s) Learned: The Kennedy Space Center (KSC) has been successfully phasing in the structured surveillance process for safety and quality for some time. The development of metrics using structured surveillance information has lagged data collection.Recommendation(s): KSC should continue to exp
3、and the use of structured surveillance and to focus effort on the development of valid and reliable metrics to assess program performance from structured surveillance results.Evidence of Recurrence Control Effectiveness: We concur. The development of reliable metrics with which to measure performanc
4、e of the SFOC in all areas including safety and quality is progressing at KSC. There are several examples of this.At KSC, NASA Safety has developed a data base for the Space Shuttle Program, revised its surveillance approach, and developed a method by which proper measurements can be evaluated and a
5、nalyzed in determining safety program management effectiveness and contractual statement of work compliance. These new metrics will enable NASA Safety to more effectively measure contractor performance. The Quality Surveillance Record data base is currently being modified to clarify the method by wh
6、ich deficiencies and observations are counted and to better define failure Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-codes and other data collected. These changes will increase the reliability of the data used to assess program performance and
7、will be implemented in early July. In the interim, the existing data base has been modified and focuses on surveillance data collection for tasks which GMIPs were deleted through the GMIP reduction efforts.KSC has developed an expanded surveillance system that will provide extensive insight into the
8、 contractors overall operation by process analysis. The process analysis program was initiated in October 1997, and there are presently 11 Quality Process Analysts working the pilot program at KSC. This system will provide added insight into the contractors processes, procedures, and policies.Docume
9、nts Related to Lesson: N/AMission Directorate(s): a71 Space Operationsa71 Exploration SystemsAdditional Key Phrase(s): a71 Administration/Organizationa71 Aerospace Safety Advisory Panela71 Communication Systemsa71 Ground Operationsa71 Policy & Planninga71 Risk Management/Assessmenta71 Safety & Mission AssuranceAdditional Info: Approval Info: a71 Approval Date: 2001-12-13a71 Approval Name: Bill Loewya71 Approval Organization: HQa71 Approval Phone Number: 202-358-0528Provided by IHSNot for ResaleNo reproduction or networking permitted without license from IHS-,-,-
