1、剑桥商务英语初、中、高级综合-7 及答案解析(总分：100.00，做题时间：90 分钟)一、PART ONE(总题数：5，分数：10.00)1.Annual Leave There will be 30 days paid annual leave plus 10 days public and privilege holidays. The employees are entitled to（分数：2.00）A.20 paid holidays each year.B.30 paid holidays each year.C.40 paid holidays each year.2.Prog
2、ram Cost $6,100(2013) (covers tuition, all program materials, and some meals) Special pricing is available to companies sponsoring three or more participants. Company may be given a discount if they provide（分数：2.00）A.money for the program.B.money for at least three of their own employees.C.a special
3、 price.3.Qualifications You must possess a Bachelor or a Master of Science degree in Computer Science or Computer Engineering with more than three years of experience in software development, in Windows*internals, Windows* Driver development, IA-32 platform design, kernel debugger expertise and soli
4、d programming skills. Applicants must have（分数：2.00）A.a degree and previous experience.B.a bachelor“s degree in Computer Engineering.C.a master“s degree in Computer Science.4.Free transfer between terminals is available using Zelda Express and Zelda Connect trains.（分数：2.00）A.Zelda Airport provides fr
5、ee pickup service.B.Zelda Airport and local destinations are connected by free train services.C.Free train services connect the terminals of Zelda Airport.5.Preprinted leaflets and brochure can be inserted into the newspaper or magazine supplements. They are charged per thousand copies against the t
6、otal quantity distributed.（分数：2.00）A.The inserted leaflets and brochure will be found in the magazine.B.Leaflets and brochure are charged on the basis of the quantity.C.The inserted leaflets and brochure are charged according to the price of the newspaper.二、PART TWO(总题数：1，分数：10.00)THINKING OF INVEST
7、ING IN THIS COUNTRY? Need to have a detailed knowledge of one or more of the following TABLE of CONTENTS A. Chairman and CEO Overview B. Research and Innovation C. Investment Highlights D. Statistics E. Board and Committees of the Board 2007 F. Corporate Governance G. Organizational Structure and ID
8、A Offices H. Financial Statements（分数：10.00）(1).Sarah Brian would like to know the strengths in research in Ireland.（分数：2.00）(2).Barrie Arthur needs a list of the board members.（分数：2.00）(3).Tim Black wants to have a general knowledge of the development of Ireland.（分数：2.00）(4).Scott Reed needs to know
9、 the locations of the agency“s offices.（分数：2.00）(5).Joshua Henry wants to find out which companies have invested in Ireland.（分数：2.00）三、PART THREE(总题数：1，分数：10.00)（分数：10.00）(1).AMA“s share price was about twice those of the other two companies in this month.（分数：2.00）(2).The share prices of the three c
10、ompanies this month demonstrated different trends compared with their prices in the preceding month.（分数：2.00）(3).In this month, the share prices of the three companies remained the same trend as in the previous month.（分数：2.00）(4).IBM“S share price remained unchanged in this month, while those of the
11、 other two companies increased a lot.（分数：2.00）(5).In this month, the share prices of AMA and AOL showed a fall, while that of IBM is just the opposite.（分数：2.00）四、PART FOUR(总题数：1，分数：14.00)HEALTHCAREFOR YOU AND YOUR FAMILYMany health insurance policies only cover the payments you have to make when you
12、 go into hospital, but with Healthcare, you are refunded for routine visits as well. In addition, we guarantee to refund you within 2 to 4 weeks. Healthcare is an organization which puts the interests of its members before profits. This means we offer very low membership rates. On average, 1.40 is d
13、ebited from your bank account each week, so you won“t ever need to worry about forgetting to send payment. It“s easy to join Healthcare. Just fill in the application form and name the members of your family you wish to include on the policy. If you, your partner, or one of your children has to go in
14、to hospital, we will pay a daily allowance. These each payments are not taxed, and we aim to deal with claims within 72 hours. So, why not? Apply now and benefit from our caring approach to health care. Phone us free on 0800 885511 (24-hour number) for further information from our customer service a
15、dvisers.（分数：14.00）(1).Healthcare makes direct payments to hospital for its customers.（分数：2.00）A.RightB.WrongC.Doesn“t say(2).Healthcare makes an annual profit.（分数：2.00）A.RightB.WrongC.Doesn“t say(3).Customers must pay Healthcare monthly installments.（分数：2.00）A.RightB.WrongC.Doesn“t say(4).Healthcare
16、 will insure children and their parents on the same policy.（分数：2.00）A.RightB.WrongC.Doesn“t say(5).Tax is payable on the daily allowance customers receive.（分数：2.00）A.RightB.WrongC.Doesn“t say(6).Membership applications are approved in less than 72 hours.（分数：2.00）A.RightB.WrongC.Doesn“t say(7).You ca
17、n contact Healthcare at anytime.（分数：2.00）A.RightB.WrongC.Doesn“t say五、PART FIVE(总题数：1，分数：12.00)Providing Superior Customer ServiceYou can use customer service as a powerful way to set yourself apart from your competition. It“s one of the strengths a small business has, and by emphasizing customer se
18、rvice, you can compete with larger companies who may offer more variety, lower prices, and other perks you can“t afford. Here are four maxims to help make sure you leverage your small business status to provide the best customer service possible. If a customer has a problem, apologize and fix the pr
19、oblem. Make sure to let customers let off their grievances, even if you are tempted to interrupt and over a refund creates ill will. Keep in mind that a complaint about your company is an opportunity to turn the situation around and create a loyal customer. Obviously, some customer requests are too
20、outrageous to comply with. If that“s the case, do your best to offer a moderate, appealing alternative. Ask your customers to rate your service on a regular basis. This can be done via a short questionnaire included with every product sold or mailed to key clients. Keep the questionnaire short so th
21、at it is not a burden for customers to complete. Always let customers know the purpose of the survey is to serve them better. If they fill out the survey and have no problems, it is a reminder of what good service you offer. If issues do arise, they can be addressed. You must be flexible when it com
22、es to your customers and clients. This means doing a project for a client in a pinch, having an early morning meeting even if you like to sleep in, and meeting on Saturday even if you usually reserve your weekends for yourself. Flexibility can also mean getting information for your client, even thou
23、gh it may not be in your area of expertise. Say, for example, you“re catering a wedding and your client needs information on Irish wedding customs. It“s just as easy to make a call to your local library and fax the information to your client as it is to say “I don“t know anything about that.“ And ma
24、king that extra effort will ultimately pay off with a very satisfied customer. Make your customers believe they are important to you by always appearing to go the extra mile. Build a little cushion into a deadline and deliver early.（分数：12.00）(1).The author believes that small businesses（分数：2.00）A.ca
25、n provide better customer service.B.are able to offer lower prices.C.have higher business status.(2).What attitude does the author think a small business should take to customers“ problems?（分数：2.00）A.Customers“ complaints should be corrected if they are not reasonable.B.An explanation should be made
26、 to the customer about what has caused the problem.C.A small business should do whatever it could to solve the problem.(3).The questionnaire on your service should be issued to your customers（分数：2.00）A.whenever you think is necessary.B.periodically.C.as frequently as possible.(4).To offer a good cus
27、tomer service, you have to（分数：2.00）A.sleep less.B.work on weekends.C.change your schedule sometimes.(5).If your customers need some extra service, you should（分数：2.00）A.politely say no to them.B.offer as much help as you could.C.fax the related information to them.(6).The author thinks（分数：2.00）A.offe
28、ring some extra service may help you win the customer“s loyalty.B.the customer tends to pay for your extra service.C.it will cost you a lot to provide extra service.六、PART SIX(总题数：1，分数：24.00)Ability to Rollover Unused Vacation TimeOne of the benefits employees really want is the ability to rollover
29、their unused vacation time. 1 you may indeed have some 2 members who abuse this benefit, the vast majority 3 use their vacation time wisely. 4 likely is it that anyone is going to save up months 5 vacation time and then use it all at once? The reality is that your employees have earned those days, a
30、nd they would like to feel assured that they have 6 in case of an emergency. A short memo 7 them of the importance of using their vacation time wisely should be a sufficient safeguard 8 vacation-time abuse. The bottom line for all employers 9 that you should be constantly looking for ways to attract
31、 and retain quality staff. 10 that means a bit of strain 11 your bottom line in the short 12 , the return on your investment will nevertheless be completely worth it.（分数：24.00）A.WhileB.WhenC.AsA.colleagueB.staffC.crewA.oughtB.shallC.willA.HowB.WhatC.WhenA.duringB.ofC.amongA.themB.itC.thatA.remindsB.
32、remindingC.remindedA.againstB.toC.ofA.areB.wereC.isA.BecauseB.IfC.AlthoughA.onB.inC.toA.timeB.occasionC.term七、PART SEVEN(总题数：1，分数：20.00)Hi Selma, Could you please fill in the form to book a 2-day team-building event with Austin Company for six of our sales staff?. The following is the brochure. I su
33、ggest the weekend of 24/25 March. We just need three double rooms and a small meeting room. Could you ask for a coach to collect us? Thanks. Eddie Event Check List: Location Day Event or Overnight with Accommodation. Accommodation No. of delegates (Rooms-shared or single rooms, leisure facilities).
34、Dinner Requirements-private, themed or entertainment. Conference room size and seating Special Needs-meeting room equipment, sound systems, grounds for events. Transportation-parking, coaches for collection and return of delegates. Delegate Type-24hr or day delegate. Tel: 01787269819 Booking Form Na
35、me of Company: DHP COM PANY Delegate Type: 1 Number of Participants: 2 Accommodation: 3 Conference Room Size: 4 Transportation: 5 （分数：20.00）剑桥商务英语初、中、高级综合-7 答案解析(总分：100.00，做题时间：90 分钟)一、PART ONE(总题数：5，分数：10.00)1.Annual Leave There will be 30 days paid annual leave plus 10 days public and privilege ho
36、lidays. The employees are entitled to（分数：2.00）A.20 paid holidays each year.B.30 paid holidays each year.C.40 paid holidays each year. 解析：解析 “雇员可以享受”本题的阅读材料是一则关于年假的规定，内容是“每年 30 天的带薪假期外加 10 天的公共和特惠假期。”因为公共假期和特惠假期也都是带薪的，所以每年共有 40 天的带薪假期。因此，应该选 C。2.Program Cost $6,100(2013) (covers tuition, all program
37、materials, and some meals) Special pricing is available to companies sponsoring three or more participants. Company may be given a discount if they provide（分数：2.00）A.money for the program.B.money for at least three of their own employees. C.a special price.解析：解析 “公司可以享受折扣，如果他们能提供”可以看出本题的阅读材料是一则培训广告中
38、关于费用的信息。从“special pricing available to companies sponsoring three or more participants.”可知，如果某家公司出资送三个或三个以上的员工来参加此培训的话可以享受特殊的价格。特殊价格一般指低于报价的价格。文中没有提及 A，C 两项所述内容，所以选 B。3.Qualifications You must possess a Bachelor or a Master of Science degree in Computer Science or Computer Engineering with more than
39、 three years of experience in software development, in Windows*internals, Windows* Driver development, IA-32 platform design, kernel debugger expertise and solid programming skills. Applicants must have（分数：2.00）A.a degree and previous experience. B.a bachelor“s degree in Computer Engineering.C.a mas
40、ter“s degree in Computer Science.解析：解析 “应聘者必须有”这是招聘广告中对应聘者资格的要求。文中“You must possess a Bachelor or a Master of Science degree in Computer Science or Computer Engineering with more than three years of experience.”中的“or”一词非常重要，表示选择关系，也就是说应聘者拥有计算机科学专业或计算机工程专业的学士学位或硕士学位之一并有三年以上工作经验即可。因此选 A。4.Free transfe
41、r between terminals is available using Zelda Express and Zelda Connect trains.（分数：2.00）A.Zelda Airport provides free pickup service.B.Zelda Airport and local destinations are connected by free train services.C.Free train services connect the terminals of Zelda Airport. 解析：解析 从“terminal”和选项中的“Zelda A
42、irport”可以看出，这是一则关于机场提供的某种服务的介绍，具体内容是“希思罗机场的Zelda Express和Zelda Connect trains在航站楼之间免费运送乘客。”文中没有提及 A，B 两项所述内容，所以应该选 C。5.Preprinted leaflets and brochure can be inserted into the newspaper or magazine supplements. They are charged per thousand copies against the total quantity distributed.（分数：2.00）A.T
43、he inserted leaflets and brochure will be found in the magazine.B.Leaflets and brochure are charged on the basis of the quantity. C.The inserted leaflets and brochure are charged according to the price of the newspaper.解析：解析 从文中第一句我们知道，事先印刷好的传单或小册子形式的广告可以夹带在该报社或杂志社出版的增刊中。第二句是关于这种广告形式的收费情况，即根据总发行量对这些
44、广告性传单或册子以干份为单位来收费。A 项中的描述“in the magazine”与原文不符；C 项中的“.are charged according to the price of the newspaper”(根据报纸的价格收费)与原文不符。所以应该选 B。二、PART TWO(总题数：1，分数：10.00)THINKING OF INVESTING IN THIS COUNTRY? Need to have a detailed knowledge of one or more of the following TABLE of CONTENTS A. Chairman and CEO
45、 Overview B. Research and Innovation C. Investment Highlights D. Statistics E. Board and Committees of the Board 2007 F. Corporate Governance G. Organizational Structure and IDA Offices H. Financial Statements（分数：10.00）(1).Sarah Brian would like to know the strengths in research in Ireland.（分数：2.00）
46、解析：B解析 Sarah Brian 想要知道在爱尔兰的研究的实力，他可以参阅 B 项 Research and Innovation(研究与革新)，所以应该选 B。(2).Barrie Arthur needs a list of the board members.（分数：2.00）解析：E解析 “Barrie Arthur 需要一份(爱尔兰工业发展署)董事会成员的名单。”对发展署董事会的介绍应该在“Board and Committees of the Board 2007”中。报告中的这个部分通常包括对董事会成员的介绍，也包括对各个委员会功能及其成员的介绍。所以 E 为正确选项。(3)
47、.Tim Black wants to have a general knowledge of the development of Ireland.（分数：2.00）解析：A解析 “Tim Black 希望大致了解一下爱尔兰的发展情况。”对发展情况的简略描述一般包含在公司或组织的年度报告中“Chairman and CEO Overview”中。这个部分一般包括公司发展概况。因为本题涉及的目录是爱尔兰工业发展署的年度报告，所以这一部分应该是对爱尔兰工业发展情况的概述。如果读者希望了解更加详细的数据信息，可以在“Statistics”这一部分中查阅，因为该部分会提供很多具体的数据。本题只说要得
48、到“general knowledge”，所以 A 项正确。(4).Scott Reed needs to know the locations of the agency“s offices.（分数：2.00）解析：G解析 “Scott Reed 需要了解发展署的各个办事处的地点。”年度报告会在“Organizational Structure and IDA Offices”这个部分中对该机构的构成情况做简单介绍，并提供 IDA 在各地的办事处的地址及联系方式，所以 G 为正确选项。(5).Joshua Henry wants to find out which companies hav
49、e invested in Ireland.（分数：2.00）解析：C解析 “Joshua Henry 想知道哪些公司已经在爱尔兰投资了。”本题可把关键词“invest”作为解题线索，用排除法即可找到 C 项。年度报告在“Investment High-lights”这一部分列举了爱尔兰投资的主要企业。因此 C 项正确。三、PART THREE(总题数：1，分数：10.00)（分数：10.00）(1).AMA“s share price was about twice those of the other two companies in this month.（分数：2.00）解析：H解析 “这个月 AMA 的股价约为另两家公司股价的两倍。”做此题应先看清题目说明，弄清图表中的横轴代表的含义，本题中表示的是月份。然后找到代表 AMA 公司的图标一黑色柱。黑色柱低于或略高于其他两根柱的首先被排除；接着可以排除 C、D、F，因为通过目测就能判断它们之间没有一倍的差距；最后主要是把 G 和 H 进行比较。在这两项中，虽然黑色柱与线柱的差距有一倍左右，但 G 项中黑色柱与灰色柱的差距远远小于一倍，所以应该排除。因此，H 为正确选项。(2).The share prices of the three compan
