1、剑桥商务英语中级-24 及答案解析(总分：100.00，做题时间：90 分钟)一、BREADING/B(总题数：1，分数：7.00)PART ONE Look at the statements below and the information on future home on the opposite page. Which section (A, B, C, or D) does each statement 1-7 refer to? For each statement 1-7, mark one letter (A, B, C, or D) on your Answer Shee
2、t. You will need to use some of these letters more than once.AIts the space where commodities traders turn into couch potatoes and kids spend every waking moment from the terrible twos to the terrifying teens. Whatever you want to call it-the living room, the family room, the playroom-its now the mo
3、st wired room in the house, even more so, surprisingly, than the home office. So its about time you got some R were talking to people in the industry, people who work with Microsoft, people who manufacture computers and were doing an analysis to make sure that we have a remedy that will promote comp
4、etition, assure innovation and promote consumer choice, “ he said. He thought the judge was quite clear that innovation has been impaired and he had heard all the evidence.Meanwhile, Microsoft Chairman Bill Gates said in a letter published today that the software maker is committed to “a fair and re
5、sponsible“ resolution of the anti-trust trial.U (8) /U “Weve been here before in a first lawsuit, “ he said. “And eventually the courts came out on the side of the consumer, saying that all companies should have the ability to innovate their products and take their chances in the marketplace.“U (9)
6、/U “As this case moves toward resolution, Microsofts 30, 000 employees are focused on creating the next generation of products that will deliver the benefits of the Information Age, anytime, anywhere and on any device, “ Gates wrote. U(10) /U.On Friday, Jackson took Microsoft to task for numerous in
7、stances of anti-competitive behavior, including its dealings with America Online over the latters browser choices, its contracts with PC makers, which forced them to feature prominently the Internet Explorer Web browser instead of Netscapes competing product. U(11) /U.The judge noted that Microsofts
8、 own studies confirmed that Microsoft could have charged only $ 49 per Windows upgrade and still remained profitable, and that it had enough power within the market to charge $ 89. U(12) /U It is through high “barriers to entry“, in other words, by making it more costly to create competing software.
9、A Bob Herbold, the executive vice president and chief operating officer for Microsoft, said that the judges ruling this week is just a first step in the process that is just getting under way.B Microsofts competitors know that the company in fact has a referee starting directly over the shoulder eve
10、ry time it moves on a playing field.C Whats more, Microsoft erected the barriers to keep others out of the marketplace.D The Justice Departments top anti-trust prosecutor says this week that the government is looking at a full range of remedies.E Jackson said that the company took that additional pr
11、ofit and invested it not in its own products but in efforts to keep other companies out of various software markets. Meanwhile Bill Gates, in a full-page advertisement published in the Washington Post and addressed to the companys customers, partners and shareholders, commented on Fridays ruling.G H
12、e claimed that Microsoft is committed to resolving this matter in a fair and responsible manner, while ensuring that the fundamental principles of consumer benefit and innovation are protected.（分数：5.00）(1).（分数：1.00）填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_三、BPART THREE/B(总题数：1，分数：6.00) Read the article be
13、low about process management to quality improvement, and the questions on the opposite page. For each question 13-18, mark one letter (A, B, C, or D) on your Answer Sheet for the answer you choose.B PROCESS MANAGEMENT TO QUALITY IMPROVEMENT/BThe examples above illustrate the need for integrated proc
14、ess and quality management, based on well-structured procedures, sensibly applied. For an organization to function effectively, it must have visible and easily understood procedures that assist staff in carrying out their work and provide accountability for all operations. Providing such a system is
15、 not trivial, and it cannot be done without considerable thought and hard work. But the results will more than justify the effort.Modern management must deal with degrees of complexity unheard of only a few decades ago. They must integrate many systems-for example, for purchasing, personnel, account
16、ing, stock control, and computing-when each of these systems is itself highly complex. At the same time, they must ensure that they comply with a baffling variety of legal, safety, and regulatory and other requirements relevant to their organization. While struggling with these issues, the manager i
17、s under irresistible pressure from global competition to reduce costs to the minimum. With such pressure, we are obliged to provide structure and organization, which enable us to deal with such complexity. We group similar processes, collect similar information into records and classify the various
18、activities that the organization must deal with. We organize staff and computer systems into units that deal with similar types of problems or situations.In all disciplines, the provision of structure of classification is dealt with through a systematic method recognized by the practitioners. In eng
19、ineering, architecture, medicine and other practical professions, the practitioners learn the relevant methods and then apply them to solve problems. Process and quality management have the same need to approach the problems with a systematic method, which facilitates structuring of problems and pro
20、duces practical solutions. One of the key criteria for a satisfactory method is that it should be applicable to a wide range of problems and concerns dealt with by the discipline. Once a method is in place, it provides a language and a framework for doing works therefore, it must have the scope to d
21、eal with all problems that may arise. In quality management, the range of problems centers on “conformance to requirements“. When this is interpreted most widely, as in TQM, requirements are not just those of the direct customer, but also those in internal departments and the wider requirement of th
22、e law and of regulatory agencies. Seen this way, all procedures and operations carried out are deal with all such issues uniformly which will provide an efficient and elegant solution to the problem of quality management.In process management, the problem centers on definition of the objectives of t
23、he organization, and the design of processes that support them. Since efficiency and effectiveness are always major objectives, the organization will also require that processes make efficient use of resources, including human and material resources and provide effective results, in terms of meeting
24、 the requirements of customers and other stakeholders in the organization. A systematic method must also provide support for these essential process attributes. Finally, the method must support people as they carry out processes. It should enhance their working lives and help them to discover better
25、 and more interesting ways of doing their jobs. It should endow empowerment and an involvement in decision-making by everyone involved in the process.（分数：6.00）(1).Which of the following is not true?（分数：1.00）A.Integrated process and quality management is called for.B.Considerable thought and hard wor
26、k are the premise of providing such a mentioned system.C.The procedures mentioned here can help employees fulfill their work.D.The effort made in providing such a system will be great while what we get will be little.(2).When modern management integrates many highly complex systems, they must make s
27、ure that _.（分数：1.00）A.these highly complex systems are in agreement with different requirements related to their organizationB.they are different systems unheard of a few decades agoC.the requirements are relevant to their organizationD.do without understanding social and behavioral pressure(3).To p
28、rovide structure and organization, managers should do all the following except _.（分数：1.00）A.group similar processes and collect similar information into recordsB.provide a language and a framework for doing workC.arrange the various activities into different classesD.organize employees and computer
29、systems into units(4).As the practitioners in all disciplines do, managers in process and quality management need _.（分数：1.00）A.make structuring of problems easierB.deal with the problems with a systematic methodC.apply theories into practiceD.learn how to produce practical solutions(5).What is satis
30、factory method in quality management then?（分数：1.00）A.It is a method which can deal with problems centering on “conformance to requirements“.B.It is a method which can approach the problem of direct customer requirements.C.It is a method which can cope with problems of efficiency and effectiveness.D.
31、It is a method which can solve problems of meeting the requirements of law.(6).In process management, a good systematic method _.（分数：1.00）A.must support the requirements of customersB.can help workers work faster but less efficientlyC.should allow workers involved in the process to make decisions wi
32、th managementD.must deal with compliance issues四、BPART FOUR/B(总题数：1，分数：15.00) Read the article below about a business technique called benchmarking. Choose the best word or phrase to fill each gap from A, B, C, or D on the opposite page. For each question 19-33, mark one letter (A, B, C, or D) on yo
33、ur Answer Sheet.B Benchmarking/BThe expression benchmarking has become one of the fashionable words in current management discussion. The U(19) /U first appeared in the United States in the 1970s, but has now U(20) /U world-wide recognition. But what U(21) /U does it mean and should your company be
34、practicing it? Benchmarking U(22) /U learning about your own practices, learning about the best practices of others, and then making U(23) /U for improvement that will enable you to meet or beat the beast in the world. The essential element is not U(24) /U imitating what other companies do but being
35、 able to U(25) /U the best of other firms practices to your own U(26) /U.Instead of aiming to improve only against previous performance and scores, companies can use benchmarking to inject an element of imagination and common U(27) /U into their search for progress. It is a process which forces comp
36、anies to look closely at those activities which they may have been taking for granted and U(28) /U them with the activities of other, world-beating companies. Self-criticism is at the U(29) /U of process, although in some cases this may U(30) /U managers who are reluctant to question long-establishe
37、d practices.The process of identifying best practice in other companies does not just mean looking closely at your U(31) /U. It might also include U(32) /U companies which use similar processes to your own, even though they are producing different goods. The point is to look at the process U(33) /U
38、than the product.（分数：15.00）A.termB.definitionC.contractD.systemA.gaveB.gainedC.storedD.filledA.exactlyB.nearlyC.reallyD.completelyA.connectsB.containsC.involvesD.researchesA.rulesB.decisionsC.stepsD.changesA.mainlyB.simplyC.alwaysD.totallyA.adaptB.relateC.learnD.expectA.standardB.assignmentC.situati
39、onD.understandingA.notionB.senseC.conceptD.feelingA.comparingB.outliningC.providingD.supplyingA.bottomB.listC.lineD.heartA.interestB.upsetC.exciteD.scareA.friendsB.partnersC.competitorsD.leadersA.searchingB.sendingC.studyingD.hopingA.ratherB.otherC.moreD.longer五、BPART FIVE/B(总题数：1，分数：12.00) Read the
40、 text below about opinions on Chinas car market. In most of the lines 34-45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct. If a line is correct, write CORRECT on your Answer Sheet. If there is an extra
41、word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.B Thriving Car Market Still Needs Loyal Consumers/BCorrect Chinas thriving car market has huge business opportunities, but automakersthe need to put more effort into the developing customer loyalty, according to a recent3
42、4 survey. The survey was done by research firm AC Nielsen in Beijing, or Shanghai35 and Guangzhou, Chinas most three major automobile markets. It said that36 Chinas individual car owners should still have not developedbrand loyalty.37 Though some specific brands have a monopoly in the market here, b
43、ut they have38 not completely won favor among local customers. It was revealed that about 11%39 of the people in Beijing had cars, putting that city in first place among the other40 three. In Shanghai and Guangzhou, the rates were all 4 and 5 %, respectively.41 Prices were largely responsible for th
44、at. When cars in Beijing are priced around42 139, 000 yuan, while in Guangzhou they are at 190,000 yuan, and in Shanghai,43 about 220, 00 yuan. Except for the deluxe models, most brands do not have a44 competitive edge because consumers are not only so aware of the45 manufacturers. In addition, car
45、dealers need to improve their service to build upbrand loyalty. China is expected to produce over 2.8 million cars this year, upfrom slightly over 2 million last year.（分数：12.00）(1).（分数：1.00）填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_填空项 1:_六、BWRITING/B(总题数：2，分数：10.0
46、0)1.BPART ONE/B You are a project leader responsible for a large export order. You have been asked to organize a foreign language training programme for the staff. Write a memo to staff. Explaining why the programme are necessary Saying when the programme will start Asking for suggestions for what t
47、o include in the programme Write 40-50 words on a separate sheet. B MEMO/B TO: All staff FROM: DATE: 25 May, 2005 SUBJECT:（分数：5.00）_2.BPART TWO/B You are the owner of a clothing factory. A customer has sent you a letter summarizing a recent negotiation. You have written some notes on the letter. Use the information in the letter to write a reply to the buyer. Write 120-140 words on a separate sheet. （分数：5.00）_
