1、a0a1a2a3a4a5a3a6a3a5a7a3 a8 a9a3 DB37 山 东 省 地 方 标 准 DB37/T 11172008 礼仪庆典行业服务质量规范 2008-01-06发布 2009-02-01实施 山东省质量技术监督局 发 布 DB37/T 11172008 I 前 言 a10a11a12a13a14a15a16a17a18a19a20a21a22a23a24a25a26 a10a11a12a13a14a15a27a28a11a12a29a19a20a30a31a32a33a34a26 a10a11a12a35a36a37a38a39a14a15a16 a40a41a42a43
2、a44 a45a46a47 a41 a32a48a14a15a49a50a51a43a44a45a46a52a53a54a55a48a14a15a16a11a12a29a56 a57a58a26 a10a11a12a59a60a35a36a51a39a61a62a63a48a64a65a66a48 a67 a68a48a69a70a48a71a72a48a71a73a74a48a75a76a26 DB37/T 11172008 1 礼仪庆典行业服务质量规范 a77 a78a79 a80a81a82a83a84a85a86a87a88a89a90a91a92a93a94a84a95a96a97a
3、98a99a90a100a80a101a102a96a97a98a103a104a101a102a96a105a88a97a98a101a102a96a88a89 a97a98a101a102a96a106a107a108a106a109a101a102a110a103a104a111a112a108a113a114a101a102a115 a80a81a82a116a117a118a119a120a121a122a91a86a87a88a89a97a98a123a90a115 a124 a125a78 a126a127a128a129a130 a131a132a133a134a135a91a
4、136a137a138a139a80a81a82a91a140a117a141a142a143a80a81a82a91a136a137a115a144a145a146a147a148a91a140a117a133a134a96a149a150a151a152a153a91 a154a155a156a157a158a159a160a161a162a91a122a163a164a165a154a166a167a168a158a116a117a118a80a81a82a96a169a141a96a170a171a172a173a80a81a82a174a142a175a176a91a177a178a
5、179a180 a145a181a182a183a117a184a185a133a134a91a186a187a167a80a115a144a145a158a146a147a148a91a140a117a133a134a96a149a186a187a167a80a116a117a118a80a81a82a115 a188a189 a190a191a191a191a192a193a194 a195a196 a197a198a108a199a200a108a199a201a110a202a201a203a152a204a205a122a206a207a117a197a208a209a210a101
6、a102 a188a189a211a212 a193a191a191a191a193a192a193 a81a213a117a214a215a216a217a218a219a220a221a222 a193a223 a224a225a138a117a220a221 a188a189 a193a191a226a227a193 a228a229 a230a231 a209a210a232a103a104 a188a189a211a212 a193a190a233a234a233 a235 a236a237a238a239a240 a241a242a211a212 a233a243 a195a196
7、 a244a245 a196 a246a106a107a209a210 a247a248a249a90a81a82 a250a86a87a251a252a253a254 a247a248a249a90a81a82 a250a255a0a1a254 a247a248a249a90a81a82 a250a202a201a1a254 a247a248a249a90a81a82 a250 a195a196 a197a198a1a254 a247a248a249a90a81a82 a250a2a3a4a2a5a254 a135a247a6a7a8a9a222a10a221a250a109a11a6a12
8、a13a238a14a15a254 a119a120a121a253a16a17a18a9a222a10 a191 a221a250a119a120a121 a228a229 a230a231a209a210a13a238a14a15a254 a250a119a120a121a19a11a6a12a13a238a14a15a254 a20 a21a22 a23a24a25 a131a132a92a93a94a84a95a116a117a118a80a81a82a115 a20a26a77 a27a28 a253a29a30a31a32a33a34a135a35a118a36a37a38a39a
9、40a108a41a42a43a44a108a45a46a216a47a108a48a49a50a51a52a53a54a141a219a142a96a55a143a253a29a152a56 a57a96a58a143a253a29a152a59a60a96a145a61a62a63a94a64a65a66a143a67a91a91a177a68a220a69a33a34a101a102a91a123a143a82a70a94a83a71a91a72a94a115 a20a26a124 a73a74 a177a68a88a75a87a76a110a77a78a91a40a79a115 a20
10、a26a20 a27a28a80a81a82 a83a84a86a87a77a78a178a85a86a87a108a88a89a90a91a108a6a92a4a93a94a65a66a94a138a52a95a96a91a253a5a115 a20a26a97 a98a99a100 a143a86a87a88a89a61a110a101a65a91a201a200a108 a195a196 a102a103a52a104a105a106a107a106a108a109a110a142a106a107a95a96a91a253a5a115 a20a26a111 a112a113a114 a1
11、15a116a117a118a119a120a121a122a123a120a122a124a125a126a127a128a129a130a131a132a133a134a135a136a137a120a138a139a120a140a141a142a143a140a144a143a145a146a137a147a148a149a136 DB37/T 11172008 2 a150a151 a152a153a154 a155a156a157 a158a159a160a161a162a163a164a165a166a167a168a169a170a171a172a161a173a174a175
12、a176a177a178a179a180a181a182a174a175a176a183a150a151 a152a153a184 a185a186a187a185a188 a158a159a160a189a190a166a167a168a169a170a191a192a193a189a194a195a196a197a176a177a198a199a200a189a190a201a202a176a183a150a151 a152a153a203 a204a205a157 a206a158a207a208a209a210a166a167a211a212a213a214a215a216a217a1
13、71a199a200a207a208a181a182a218a219a220a221a176a183a150a151 a222a223a224 a225a226a227 a228a229a230a231a232a233a234a235a236a237a238a239a240a241a242a243a244a245a246a247a248a249a250a251a252 a253 a254 a255a0a1a2a3a4a5a6a7 a253a223a8 a9a10 a11a12 a235a236a237a238a13a14a15a16a17a18a19a20a21a22a23a24a25a26
14、a27 a28a19a29a30a31a16a14a17a18a32 a33a28 a34a35a36 a246a37a38a39a40a241a41a42a43a44a45a46a241a47a48a49a50a49a51a19a52a53a54 a55a56a57 a58a59a59a59a58 a60 a58 a249a61a62a32 a63 a28 a34a35a64a65a66a36a246a230a67a68a69a70a19a52a53a71a72a64a37a38a64a73a74a64a72a75a230a76a77a244a78a249a79a68a80a81a29a82
15、a83a84a83 a85a230a49a86a61a62a32 a87a28a88a89a76 a77a90a91a64a92a93a64a233a94a32 a95 a28a88a89a49a51a96a97a233a98a241a99a88a89a100a101a102a103a248a104a105a104a106a82a107a108a64a88a89a109a103a64a88a89a110a111a64a112a113a49a86a230a114 a228a115a116a117a118a32 a119 a28a120a121a53a70a241a19a36a29a88a89a1
16、22a123a100a252 a253a223a124 a2a3a125a126 a235a236a237a238a13a14a19a127a128a129a130a15a16a131a132a18a133a134a249a15a16a107a108a230a135a14a107a108a252 a253a223a222 a9a10 a136 a137 a235a236a237a238a13a14a15a16a69a70a19a20a21a22a23a24a25a26 a27 a28a138a139a140a141a142a143a144a52a53a145a13a14a15a16a146a8
17、8a89a109a103a85a31a241a147a148a149a150a141a142a32 a33a28a151a31a242a34a152 a153a154a249a69a70a64 a155a156a151a157a32 a63 a28a88a89a158a240a159a160a161a249a235a236a237a238a162a163a19a92a164a49a165a241a166a165a106a52a32 a87a28 a15 a16a167a99a88a89a159a168a169a249a170a171a19a172a245a64a86a243a241a173a1
18、72a174a68a53a175a241a147a128a176a177a230a178a232a71a113a167a252 a179 a180a181 a126a182a6a7 a179a223a8 a180a181 a4a5a183a184 a179a223a8a223a8 a185 a186a187a188a249a189a14a190a191a85a192a241a193a194a195a196a197a191a64a198a199a174a68a88a89a110a111a252 a179a223a8a223a124 a20a21a200a201a249a134a62a241a24
19、4a166a244a202a203a153a204a205a201a206a249a88a89a252 a179a223a8a223a222 a236a207a208a209a64a210a211a64a233a94a252 a179a223a8a223a253 a212a213 a200a201a241a205a200a201a235a214a64a215a216a64a217a218a64a219a188a252 a179a223a124 a180a181 a4a5a6a7 a179a223a124a223a8 a220a221 a222a223a6a7 a27 a28 a88a89a15
20、8a240a159a148a247a147a224a17a64a178a17a64a225a247a241a147a226a227a228a241a147a229a61a230a231a32 a33a28 a232 a79a233a234a146a235a236a237a241a147a238a239a240a241a200a201a252 DB37/T 11172008 3 a242a243a244a243a244 a245a246a247a248 a249a250 a247a251a252 a242a243a244a243a244a243a253 a254 a255a0a1a2 a3 a4
21、 a5a6a7a8a9a10a11a12a13a14a15a16a17a18a19a20a21a22a23a24a9a25a26a27a28a29a30a31a32a33 a34 a35a36a37a38a39a40 a41a42a43a44a45a46a47a48a38a49a50a51a52a53a54a30a55a56a57a43a58a59a60a61a62 a34 a63 a36 a64 a65a66a67a54a68a69a70a71a68a69a28a72a73a52a53a74a75a76a77a78a61a62a60a40a79 a34 a80a36 a64 a65a81a8
22、2a83a84a85a69a86a60a87a88a83a89a90a28a71a91a92a93a94a68a60a40a79 a34 a95 a36 a40 a96a97a98a70a99a66a70a100a45a52a53a74a75a77a101a93a28a102a103a74a75a104a105 a34 a106a36 a40a96a82a52a53a74a75a81a82a107a103a108a109a110a111a75a28a112a113a114a115a116 a117a118 a119a120a121a122a28a43a123a124a125a126a127a1
23、16 a128a129a130a129a130a129a130 a131 a132a133 a134 a36 a64 a65a55a79a135a136a83a137a138a139a140a141a142a143a144a60a46a47a48a38a135a145a31a146a28a29a30a31a32a33 a34 a35a36 a37a38a39a40 a41a42a43a44a45a46a47a48a38a49a50a51a147a148a149a56a57a43a58a59a60a61a62 a34 a63 a36 a150a151 a53a152a28a153a154a139
24、a30a155a55a156a157 a34 a80a36 a153a158a159a160a60a147a148a161a70a147a148a162a58 a163a64a43a164 a154a165a166a70a167a168a28a139a30a169a168a70a170a171 a34 a95 a36 a147a148 a172a28a43a40a96a82a173a174a103a108a109a110a28a139a31a175a176a148a177a178a45a52a53a179a180a60a114a115a61a62 a34 a106a36 a181a182 a1
25、83a104a76a28a40a96a184a185a173a174a186a62a187a188a189a148 a181a182a190 a191a192a193a104a189a148a83a194a104a189a148 a118 a116 a128a129a130a129a130a129a195 a196a197 a133 a134 a36 a64a65a55 a79a135a136a83a137a138a139a140a141a142a143a144a60a46a47a48a38a135a145a31a146a28a29a30a31a32a33 a34 a35a36 a37a38a
26、39a40a41a42a43 a44a45a46a47a48a38a49a50 a51a198a199a149a56a57a43a58a59a60a61a62 a34 a63 a36 a40a96a200a201a84a65a202a203 a28a139a31a198a199a84a65a204a205a206a207 a34 a80a36 a40a96 a139a31a135a208a60a209a169a210a211a28a212a213a214a215a216a217a135a208a218a219a70a220a221a70a222a223a58a224a203 a34 a95 a
27、36 a225 a226a173a174a227a228a28a212a213a207a229a230a231a232a233a57a234a135a208a116 a128a129a130a129a130a129a235 a236a237 a238a239a133 a134 a36 a64a65a55 a79a135a136a83a137a138a139a140a141a142a143a144a60a46a47a48a38a135a145a31a146a28a29a30a31a32a33 a34 a35a36 a37a38a39a40a41a42a43 a44a45a46a47a48a38a
28、49a50 a51a240a241a242a243a149a56a57a43a58a59a60a61a62 a34 a63 a36 a40a96a200a201a84a65a202a203 a28a139a31a242a243a244a72a84a65a204a205a206a207 a34 a80a36 a242a243 a199a217a70a245a246a247a248a75a58a40a96a44a45a52a53a179a180a110a104a70a249a250a83a101a251a61a62a116 a128a129a130a129a130a129a128 a252a253
29、a254a252a255 a134 a36 a64a65a55 a79a135a136a83a137a138a139a140a141a142a143a144a60a46a47a48a38a135a145a31a146a28a29a30a31a32a33 a34 a35a36 a37a38a39a40a41a42a43 a44a45a46a47a48a38a49a50a51a0a1a248a0a2a56a57a43a58a59a60a61a62 a34 a63 a36 a40a96a200a201a84a65a202a203 a28a139a31a0a1a84a65a204a205a206a20
30、7 a34 a80a36 a40a96a184a185 a179a180a215a249a202a203a28a3a4a70a5a6a178a45a60a0a7 a34 a95 a36 a0a7a60a97a98a70a0a8a58a40a96a44a45a52a53a179a180a110a104a61a62 a34 a106a36 a0a9a10a11a212a40a214a215a76a12a116 a128a129a130a129a130a129a13 a196a14 a133 a134 a36 a40a96a15a16a200a201a17 a198a39a40a28a29a40a1
31、8a174a19a61a62a187a188a212a20a21a22a60 a37a38 a181a182 a34 a35a36 a212a213a214a215a54a23a212a24 a28 a151 a61a101a93a25a26a222a223a28a17a198a27a28a29a75a58a39a30a221a31 a34 a63 a36 a15a32 a199a217a33a34a35a36a39a40 a34 a80a36 a40a96a82 a174a19a103a108a37a61a60a38a126a28a39a40a174a19a60a61a62a247a41a4
32、2a60a43a44 a34 a95 a36 a40a96a15a32a200a201a52a53 a179a180a110a104a116 a128a129a130a129a130a129a45 a46a47 a133 a134 a36 a40a96 a73a139a48a49a69a86a60a50a108 a34 a35a36 a40a96 a73a51a52a53a179a180a76a60a77a44a43a52a247a215a249a53a54a28a29a55a97a56a57 a34 a63 a36 a58 a55a77a78a59a60a84a65a60a61a62 a34
33、 DB37/T 11172008 4 a63 a64 a65 a66a67a68a69a70a71a72a73a74a75a76a77a78a68a69a70a71a79a80a81 a82a83a84a83a85 a86a87 a88a89a90a91 a82a83a84a83a85a83a92 a93a94 a95a96a97a98a99a100a101a97a102a103a104a105a97a106a107a108a109a110 a82a83a84a83a85a83a84 a111 a112a113a114a81a115a116a100a101a68a117a116a118a97a
34、118a119a120a101 a121 a113a122 a121 a123a124a110 a82a83a84a83a85a83a85 a125a126a127 a128a97a129a130a131a132a133a134a135a136a137a138a139a140a141a142a76a143a144a81 a145 a146 a147 a86a87 a145a83a92 a148 a149 a86a87 a145a83a92a83a92 a146a148 a150a151 a145a83a92a83a92a83a92 a152a153 a136a137a154a155a138a1
35、56a157a68a72a73a158a159a160 a126 a81a161a162a163a164a138a156a165 a166 a167 a157a68a168a169a110 a170 a167 a157a68a171a172a173a174a110 a175 a167 a157a68a107a176a173a174a81 a145a83a92a83a92a83a84 a138a156a140a171a172a173a174a177a178a179a180a181a140a182a183a184a185a186a187a188a97a189a190a105a136a137a191
36、a129a81 a145a83a92a83a84 a148 a149a147a192a193a194a195a196 a145a83a92a83a84a83a92 a161a162a163a164a138a156a165 a166 a167 a68a69a161a197a198a110 a170a167 a199 a200a201a110 a175 a167 a199a202 a201 a203a167 a204 a205a201a110 a206 a167 a74a78a201a110 a207 a167 a208a209 a210 a208a211 a110 a212 a167 a213a
37、214 a215a216a201a110 a217a167 a157a68a218a135a198 a211 a110 a219 a167 a157a68a160 a126 a198 a211 a81 a145a83a92a83a84a83a84 a138a156a140a68a69a70a71a160 a126a220 a221a177a96a222a223a224a160 a126 a183a225a162a155a97a226 a125 a198 a211 a177a96a222a226 a125a227 a65 a162a155a81 a145a83a92a83a85 a148a228
38、 a229a230 a145a83a92a83a85a83a92 a152a153 a136a137a154a155a131a157a68a171a172a138a156a231a232a157a68a68a233a234a78a160 a126 a81a161a162a163a164a138a156a165 a166 a167 a157a68a223a224a68a233a234a78a110 a170a167 a157a68a69a181a234a78a110 a175 a167 a235 a137a68a233a234a78a236a81 a145a83a92a83a85a83a84 a
39、237a238 a136a137a140a239a240a109a241a76a242a122a243a244a81 a145a83a84 a146a245a246 a247a248 a145a83a84a83a92 a152a153 a136a137a154a155a97a138a156a157a249 a121 a250a251a140a252a253a131a254a255a160 a126 a81 a145a83a84a83a84 a138a156a140a157a249a177a0a1a249a2a3a4a97a5a6a80a7a110 a145a83a84a83a85 a138a1
40、56a140a250a251a177a8a9a10a11a97a12a5a6a13a14a81 a145a83a84a83a15 a138a156a157a249 a121 a250a251a254a255a132a97a177a0a1a254a255a16a17a18a19a157a68a20a21a162a155a81 a145a83a85 a146 a147 a148a22 a145a83a85a83a92 a152a153 a136a137a154a155a97a23a138a156a157a68a116a24a140a25a253a160 a126 a97a161a162a163a1
41、64a165 a166 a167 a26 a27a28a29a30a31a236a110 a170a167 a32 a181a33a34 a121 a68a250 a121 a35a36a236a110 a175 a167 a37 a250 a121 a38a250 a121 a39a250 a121 a40a250a236a110 a203a167 a41 a42a163 a121 a43a44 a121 a45a138a46a236a110 a206 a167 a47 a48a49a81 DB37/T 11172008 5 a50a51a52a51a53 a54a55a56a57a58 a
42、59a60a61a62a63a64a65a66 a58 a67a68a69a70a71a72a73a74a75a76a69a77a78a79a80a81a82a83a84a85a86a87a88a89a90a91a92 a93 a94a95a96 a97a98a99 a100a101a102a103a104a105a106 a107a108a109a110a111a112a113a114a115a116a117a118a112a113a107a108a119a120a118a121a116a122a123a124a125a126a127a128 a129 a130 a121a131a132a1
43、33a109a110a134 a135 a130 a136 a131a132a133a109a110a134 a137 a130 a138a139 a133a109a110 a93 a94a95a140 a141a142a141a143 a105a106 a144a145a114a115a146a117a118a147a148a149a150a151a152a151a153a154a155a88a153a152a156a90a157a158a154a155 a93 a94a95a94 a159a160a98 a161a162a163a164a105a106a165 a166 a167a99 a
44、105a106 a166a95a168 a167a99a101 a102a103a104a105a106 a166a95a168a95a168 a111a112a113a114a115a116a117a118a112a113a107a108a119a120 a93 a166a95a168a95a169 a121a116a122a123a170a171a109a110a88a108a172a173a174a175a176 a93 a166a95a168a95a169a95a168 a177a178 a103a104a179a180a181a182a183a184a185a186a187 a129
45、 a130 a170a171a188a189a190a191a192a188a189a193a194a195a109a110a134 a135a130 a121a196a171a195a197a198a128a199a200a201a199a197a201a199a202a201a199a203a201a204a205a201a206a207a208a134 a137 a130 a172a209a210a211a201a212a203a213a214a134 a215a130 a216a217 a218a219a195a220a198a221a109a134 a166a95a168a95a16
46、9a95a169 a102a222a223a224a179a180a181a182a183a184a185a186a187 a129 a130 a225a226 a227a228a195a229a230a134 a135a130 a231 a232a195a233a214a134 a137 a130 a234 a235a192a236a203a195a197a198a192a221a214a134 a215a130 a237a238 a119a239a192 a225a226 a195a240a119a241a242a134 a243 a130 a244a245 a201a246a247a20
47、8a119a248a109a110a249a195a213a214 a93 a166a95a169 a250a251 a252a253a105a106 a254a255a0a1a2a3a4a132a5a6a7a8a2a9a107a108a119a120a195a154a155a118a121a116a122a123a124a125a126a127a128 a129 a130 a88a10a11a214a12a134 a135a130 a119a239a241a242a134 a137 a130 a231 a13a192a14a15a16a13a195a17a18a134 a215a130 a2
48、31 a19a201a20a13a208a21a22a23a214a134 a243 a130 a231 a24a25a208a26a255 a93 a166a95a27 a28a29 a105a106 a147a148a30a31a201a170a32a201a33a34a208a195a35a36a154a155a118a121a116a122a123a128 a129 a130 a170a37a170a38a201a39a40a41a42a201a43a44a201a42a15a45a30a208a46a47a48a35a134 a135a130 a49 a50a51a201a46a50
49、a51a195a35a52a134 a137 a130 a216 a50a170a32a53a54a33a34a208a55a56a195a35a36 a93 a166a95a96 a57a58 a105a106a59a60 a121a116a122a123a124a125a126a127a128 a129 a130 a61 a62a149a150a151a152a151a153a192a153a152a156a90a195a157a158a134 a135a130 a16a55a63a64a154a155a134 a137 a130 a65a231 a201a202a6a201a66a67a208a131a132a195a255a92a147a148a134 a215a130 a16a131a68a69a208a154a155a70a71a195a147a148a134 a243 a130 a66a67a72a208a2a9a249a92a195a73a74a192a75a76a173a174a109a110 a93 DB37/T 11172008 6 a77 a78a79a80 a81a82a81a83a84a82a85a86 a77a87a88 a89a90 a81a82a81a83 a77a87a88a87a88 a91 a92a93a94a95a96
