1、 Collection of SANS standards in electronic format (PDF) 1. Copyright This standard is available to staff members of companies that have subscribed to the complete collection of SANS standards in accordance with a formal copyright agreement. This document may reside on a CENTRAL FILE SERVER or INTRA
2、NET SYSTEM only. Unless specific permission has been granted, this document MAY NOT be sent or given to staff members from other companies or organizations. Doing so would constitute a VIOLATION of SABS copyright rules. 2. Indemnity The South African Bureau of Standards accepts no liability for any
3、damage whatsoever than may result from the use of this material or the information contain therein, irrespective of the cause and quantum thereof. ISBN 978-0-626-21880-5 ARP 078:2009Edition 1SABS STANDARDS DIVISION Recommended practice Guidelines for the preparation of maintenance contracts This doc
4、ument does not have the status of a South African National Standard. Published by SABS Standards Division 1 Dr Lategan Road Groenkloof Private Bag X191 Pretoria 0001Tel: +27 12 428 7911 Fax: +27 12 344 1568 www.sabs.co.za SABS ARP 078:2009 Edition 1 Table of changes Change No. Date Scope Acknowledge
5、ment The SABS Standards Division wishes to acknowledge the valuable assistance derived from the publication of EN 13269. Foreword This recommended practice is a technical agreement developed in accordance with SANS 1-1, and approved by SABS TC 50, Maintenance contracts. This document was published i
6、n March 2009. This document was based on EN 13269:2006. Introduction The value of maintenance to the owners of items (as defined in SANS 53306) cannot be overemphasized. Proper maintenance protects the value of the capital invested and ensures that the required availability is attained. In addition,
7、 as technical and economic developments increase, the demand for contracted maintenance services also increases. Maintenance contracts should be approached in a structured and careful manner. This document is simply a working tool intended for parties who wish to draw up a maintenance contract. It o
8、ffers headings which are not exhaustive and which parties could or could not include, exclude, modify and adapt to their own contractual relationship. Not all the clauses discussed in the Guidelines for the preparation for maintenance contracts will be applicable to every contract. Each individual c
9、ontract should be drafted, and negotiated where appropriate, to take into account the requirements arising from the work required on the items to be maintained, the parties involved and any applicable laws and regulations. This recommended practice contains the following clauses to assist the user:
10、Clause 4 gives a structured overview of possible maintenance services offered or required. Its purpose is to give advice on activities which may be required in preparing a contract and prior to signing of agreements and also those activities which may be required during the period of any contract; a
11、nd Clause 5 provides a standard checklist for use when drafting maintenance contracts together with important elements for content. ARP 078:2009 Edition 1 1 Contents Page Acknowledgement Foreword Introduction 1 Scope 3 2 Normative references 4 3 Terms and definitions 4 4 Maintenance activities and s
12、tages to the maintenance contract. 5 4.1 General 5 4.2 Pre-contract activities 5 4.3 Procurement6 4.4 Contract activities .6 5 Proposed contract structure and content 7 Bibliography. 18 ARP 078:2009 Edition 1 2 This page is intentionally left blank ARP 078:2009 Edition 1 3 Guidelines for the prepara
13、tion of maintenance contracts 1 Scope 1.1 The purpose of this recommended practice is to a) promote relationships between the employer and the maintenance service provider for maintenance services, b) improve the quality of maintenance contracts so that disputes and adjustments are minimized, c) dra
14、w attention to the scope of maintenance services and to identify options for their provision, d) give assistance in, and advice on, the drafting and negotiation of maintenance contracts and in specifying arrangements in the case of dispute, e) identify types of maintenance contracts and to make reco
15、mmendations for the attribution of rights and obligations between the parties of the contract including risks, and f) simplify comparison between maintenance contracts. 1.2 This recommended practice provides guidance on the preparation of contracts for maintenance work. It can be applied to a) emplo
16、yer maintenance service provider relationships, b) the whole range of maintenance services including planning, management and control in addition to maintenance operations, and c) every type of item with the exception of computer software unless the software has to be maintained as an integral part
17、of, and together with, technical equipment. 1.3 It does not a) provide standard forms for maintenance contracts, and b) determine rights and obligations between the employer and the service provider. 1.4 This recommended practice also could facilitate in specifying the required output of maintenance
18、 activities. ARP 078:2009 Edition 1 4 2 Normative references The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references the latest edition of the referenced document (including any amendments
19、) applies. Information on currently valid national and international standards can be obtained from the SABS Standards Division. SANS 53306/EN 13306, Maintenance terminology. 3 Terms and definitions For the purposes of this document, the terms and definitions given in SANS 53306 (some of which are r
20、epeated for your convenience) together with the following definitions apply. 3.1 asset formally accountable item 3.2 availability ability of an item to be in a state to perform a required function under given conditions at a given time or during a given time interval, assuming that the required exte
21、rnal resources are provided NOTE 1 This ability depends on the combined aspects of the reliability, the maintainability and the maintenance supportability. NOTE 2 Required external resources, other than maintenance resources, do not affect the availability of the item. 3.3 certification procedure by
22、 which a third party gives written assurance that a product, process or service conforms to specified requirements 3.4 employer recipient of a maintenance service provided by the maintenance service provider 3.5 item any part, component, device, subsystem, functional unit, equipment or system that c
23、an be individually considered NOTE A number of items e.g. a population of items, or a sample, may itself be considered as an item. 3.6 maintenance combination of all technical, administrative and managerial actions during the life cycle of an item intended to retain it in, or restore it to, a state
24、in which it can perform the required function 3.7 maintenance location place at which a maintenance task has to be performed NOTE In case of remote maintenance the service providers location from which the operation proceeds. ARP 078:2009 Edition 1 5 3.8 maintenance service provider contracting part
25、y (e.g. organization, joint venture, etc.) that has agreed to undertake responsibility for providing a given maintenance service and obtaining, when specified, supplies in accordance with a contract NOTE This may include the provision of a consultancy service. 3.9 maintenance task range of elementar
26、y maintenance activity carried out for a given purpose NOTE Examples include, but are not limited to, repairs and replacement of spare parts or sub items. 3.10 reliability ability of an item to perform a required function under given conditions for a given time interval without suffering any event p
27、re-defined as failure NOTE The term “reliability“ is also used as a measure of reliability performance and may also be defined as a probability. 3.11 spare part item intended to replace a corresponding item in order to restore the original required function of the item NOTE 1 The original item may b
28、e subsequently repaired. NOTE 2 An item that is dedicated or exchangeable (or both) for a specific item is often referred to as replacement item. 4 Maintenance activities and stages to the maintenance contract 4.1 General 4.1.1 When using the recommended practice a three step approach should be foll
29、owed: Step 1: The employer should decide which maintenance services will be provided in-house and which services will be contracted out; i.e., which maintenance services should be bought from a maintenance service provider and therefore be subject to a maintenance contract; Step 2: An expression of
30、interest stage follows any decision to contract out part or all of any maintenance and it is during this period that the employer will identify any service provider or service providers with the capability of performing the required maintenance tasks; Step 3: The contract may be prepared using the g
31、uidelines in this recommended practice and the maintenance service provider selected either by price negotiation or by competitive tender. 4.1.2 Activities can be broadly divided into those required prior to the signing of the contract and those required after it has been signed. 4.2 Pre-contract ac
32、tivities These consist of actions, which are required prior to preparing, and in order to prepare, a contract. Such actions may comprise the following: ARP 078:2009 Edition 1 6 a) identifying the maintenance service required; b) preparing a maintenance policy and a strategy for its implementation; c
33、) making a decision on whether to provide the maintenance service in-house or to contract it out; d) deciding the type of maintenance contract which may be appropriate and preparing the required specification; e) identifying maintenance service providers who are capable of carrying out the tasks req
34、uired; and f) preparing the contract. 4.3 Procurement This consists of the following actions: a) preparing expression of interest and procurement documents; b) calling for tender or negotiating a price (or both); c) evaluating the returned tenders received and selecting the successful maintenance se
35、rvice provider; and e) awarding the contract. 4.4 Contract activities 4.4.1 These activities consist of those actions to be carried out by the maintenance service provider and those which will be carried out by the employer after the contract has been signed. 4.4.2 There should be adequate liaison b
36、etween each party to ensure the smooth running of the contract. NOTE In case of contracts of several years duration, the parties should agree on a periodic verification and validation in order to adjust the contracts. 4.4.3 The maintenance service providers actions may cover a) supplying labour, mat
37、erial and equipment to complete the work required by the contract, this may include dividing the work down into discrete tasks, b) preparing a work programme and carrying out the work in accordance with that programme and the requirements of the contract, c) providing the management required to cont
38、rol the programme of work at every stage, d) submitting claims for payment in the format as required by the employer, e) management of possible contract changes, and f) management of all safety and environmental issues. ARP 078:2009 Edition 1 7 4.4.4 The employer actions may cover a) budget control
39、of the contract and validation of maintenance service providers claims for payment, b) agreeing to any changes in the scope of work which may be required or other variations to the contract, c) quality assurance requirements and overall management to ensure that the service meets the requirements of
40、 the contract, d) verifying that maintenance performed complies with the contract requirements, e) agreeing that payment is made to the service provider within the specified period, and f) management of all safety and environmental issues. 5 Proposed contract structure and content A checklist of imp
41、ortant elements in a maintenance contract and their content is given in table 1. Other elements may also be included. ARP 078:2009 Edition 1 8 Table 1 Checklist of important elements in a maintenance contract and their content Item Elements of contract Intention Proposed content 1 Description of wor
42、ks 1.1 Heading Identification of the contract and the parties Name of the parties, addresses, registration details Identity of signatories of the contract, title of signatories The heading should include the notion of “maintenance service agreement“ Further specifications should be made in a subtitl
43、e 1.2 Objective The contract document should start by defining the general intention of the parties Specific statements of agreed intentions of the parties to the contract The preamble helps interpretation of the contract in case of dispute and wording of amendments in case of future variation to th
44、e contract Avoidance of general phrases Name of the type of contract Description of the services Extent of the services Stating the general intention of the parties and the purposes of the contract may be especially important for long-term contracts when changing conditions may make adjustments to t
45、he contract necessary 1.3 Definitions for the contract In the area of maintenance many terms are often used with different or ambiguous meanings Therefore, the meaning should be defined in a way binding on both parties Technical, commercial and legal terms of major concern It is recommended that ado
46、pted national or international standards be used instead of the partys own definitions. The type, name, date and source of the standard. Example: SANS 53306:2008, Maintenance terminology Definitions should be specified. 2 Engineering 2.1 Scope of the tasks 2.1.1 Operation location Description of the
47、 area where the item to be maintained is located Specific description of operational location as appropriate: country town map building item(s)/asset(s) drawings section of process ARP 078:2009 Edition 1 9 Table 1 (continued) Item Elements of contract Intention Proposed content 2.1.2 Maintenance loc
48、ation Specific description of the location where the tasks have to be performed by the maintenance service providerDescription of maintenance location as appropriate: country town map building item(s)/asset(s) drawings section of process 2.1.3 Content The tasks to be performed by the maintenance ser
49、vice provider should be clearly described (what and when), and where necessary those excluded from the scope All tasks to be performed under the contract should be clearly described. The description of the tasks may include the following information: steps that have to be performed desired result measurable objectives for result pools, means, techniques that have to be applied safety requirements that have to be complied with date, time, period or frequency the task is to be performed items to be maintai
