1、BEC商务英语（初级）听力模拟试卷 45及答案与解析 一、 PART ONE 1 For questions 1 8 you will hear 8 short dialogues. For each question, mark one letter (A, B or C) for the correct answer. 1 What does Alison order? （ A） Fish （ B） Steak （ C） Chicken 2 Which is the flight to Sydney? （ A） LH4521 （ B） LH4152 （ C） LH4125 3 Which
2、machine are the people talking about? （ A） A fax machine （ B） A printer （ C） A photocopier 4 What does the man think should be sold for developing new markets? 5 Where will Ms Andrews have her lunch? （ A） Snack Bar （ B） Restaurant （ C） Her Office I 6 What happened? 7 What does the man want? （ A） an
3、account （ B） money （ C） check 8 Where does the woman suggest that the man get change? （ A） from a machine （ B） at the bookstore （ C） from the purchaser 二、 PART TWO 8 Questions 9-15 Look at the notes below Some information is missing You will hear a customer calling Millennium Company about placing a
4、n order For each question 9-15， fill in the missing information in the numbered space using a word， numbers or letters You will hear the telephone conversation twice Memo Number of the units (9)_desk units Give an estimate， including merchandise， (10)_， shipping， duty， taxes， and(11)_ CallerS Addres
5、s No.(12)_ Forest Street， Hamilton (13)_ CallerS Tel (14)_ CallerS Email (15)_hotmail com Send the estimate by email by 5： 30 pm! 三、 PART THREE 15 Look at the lecture notes below. Some information is missing You will hear a lecturer giving tips on communicating with customers over telephone For each
6、 question 16-22 fill in the missing information in the numbered space using one or two words You will hear the recording twice Lecture Notes When doing business over the telephone， you have to pay special aention to the listening and speaking skills Tip 1 Raise your(16)_and smile as you speak； Reaso
7、n： You dont have the advantage of talking with them in person Effect： Giving your voice a(17)_ making you sound cheerful Although the customers cannot see your smile， they can feel the(18)_through your voice Tip 2 Remember and use the customersnames； Reason： People love their names and love to hear
8、their names Effect:Making the service more(19)_and(20)_ Dos： Listen closely to catch the name/make a(21)_/write it down Donts： Only be concerned about impressing them or how to(22)_to them 四、 PART FOUR 23 Listen to the talk on import regulations. For each question 23-30, mark one letter (A, B or C)
9、for the correct answer. After you have listeened once, verplay the recording. 23 The company is most worried about how _ . （ A） quickly staff answer the phone. （ B） efficiently staff deal with enquiries, （ C） friendly staff sound on the phone. 24 The handout has a list of _ . （ A） pieces of good hol
10、d music. （ B） useful telephone phrases. （ C） extension numbers. 25 The information was _ . （ A） recorded by the company. （ B） given by the companys customers. （ C） collected by a consultancy. 26 The companys staff answer the phone _ . （ A） very quickly. （ B） reasonably quickly. （ C） far too slowly.
11、27 The groups average friendliness score was （ A） six out of ten. （ B） seven point five out of ten. （ C） eight out of ten. 28 When dealing with enquiries, staff usually _ . （ A） know who to pass the caller on to. （ B） cant answer the callers questions. （ C） have to take a message. 29 When putting a
12、call through, staff should always _ . （ A） ask for the callers name. （ B） play the hold music. （ C） ask the caller to wait. 30 Employees should answer the phone after _ . （ A） two rings. （ B） three rings. （ C） four rings. BEC商务英语（初级）听力模拟试卷 45答案与解析 一、 PART ONE 1 【听力原文】 A: So, Alison. Do you know what
13、 you want? B: Im not sure. The chicken sounds nice, but so does the fish. What about you? A: Well, I think Im going to have the fish. B: OK. Ill have that, too. 1 【正确答案】 A 【试题解析】 问话的人说 “Im going to have the fish.Alison说 “III have that，too“，故选 A. 2 【听力原文】 Would all passengers for flight LH4521 to Bri
14、sbane please go to gate number 40. Flight LH4152 to sydney is now also boarding at gate number 42. 2 【正确答案】 B 【试题解析】 flight LH4521是飞往布鲁斯班的， LH4152飞往悉尼。 3 【听力原文】 A: Karen, Could you help me for a moment? B: Sure. Whats the problem; A: Im not sure how to use this machine. B: Its very simple. Just inse
15、rt the paper, key in the number and press the send button. 3 【正确答案】 A 【试题解析】 放纸、键入数字，按发送按钮，一系列动作表现这是一台传真机。 4 【听力原文】 F: Developing new markets is never easy, Bill, and if were going to get faster growth by selling tennis shoes in addition to running shoes, then we should take the idea seriously. M: I
16、 still think we could get a big slice of the Japanese sports clothes market they expect quality, thats what we offer. 4 【正确答案】 B 【试题解析】 shoes对应的是 seriously对话中强调的是 Japanese sports。 5 【听力原文】 F: OKay, look, heres what Ill do. Im going to break for lunch in an hour. Come and see me then. And bring some
17、of the samples of your new products so I can see them. M: Ill do that, Ms. Andrews. But couldnt I invite you to lunch? F: No chance. Id have to be back in my office be fore they took my order. No, look, just bring me up a sandwich from the snack bar across the street when you come. 5 【正确答案】 C 【试题解析】
18、 对话中 Ms Andrews说她有好多事情要做，所以午饭要别人捎带到办公室，故选 C。 6 【听力原文】 F: Whats the matter? M: The road ahead is blocked. The bus and a truck crashed into each other. F: Oh, thats really awful. 6 【正确答案】 C 【试题解析】 the bus和 a truck 相撞， truck， “卡车 ”， C符合。 7 【听力原文】 M: Id like to cash this check. W: You can do that only i
19、f you have an account with us. Do you have one? 7 【正确答案】 B 【试题解析】 cash。 “现金，现款 ”，所以这个人想用 money付款。 8 【听力原文】 M: Miss, can you give me change for a dollar? W: Im sorry, sir. Im not allowed to give change without a purchase. If you go across the hall, youll find a change machine in front of the bookstor
20、e. 8 【正确答案】 A 【试题解析】 原文中说 “a change machine in front of the bookstore“，故选 A。 二、 PART TWO 8 【听力原文】 F： Hello， this is Anna Beara from Excellerator Co calling May I speak to Mr Mitche? M： Hello Ms Beara， this is Arthur Mitchell F： Hello， Id like to place an order for a number of your Millennium desk un
21、its M： Certainly How many were you interested in ordering for purchase? F： Quite a few Do you have many available in the warehouse? M： We keep a large supply in stock Theres also a showroom with quite a few on hand It shouldnt be a problem F： Well then Id like 750 units by the end of the month Could
22、 I get an estimate before placing an order? M： Certainly， Ill have it for you by the end of the day F： What does the estimate include? M： Estimates include merchandise， packaging and shipping， duty if required， any taxes and insurance F： Do you ship door-to-door? M： Certainly， all shipments are door
23、-to-door Delivery dates depend on your location Could you tell me the address of your company? F： No 280， Forest Street， Hamilton， 4089 M： Well， we can deliver within 14 business days F： Thank you for your help M： My pleasure Could you give me your number and email address please? F： Certainly My nu
24、mber is 503 589-9087， and my email is Beara Annahotmail com B_E_A_R_A， Beara， dot， Anna M： Thank you very much You can expect an email by 5： 30 this afternoon 9 【正确答案】 750 【试题解析】 此处考查迅速听辨数字的能力 。根据题目显示的提示，这里要填写的是订货的数量。客户在电话中表明要订 750套桌子。 10 【正确答案】 PACKAGING 【试题解析】 客户需要对方报一个估价，并询问所估计的价格包含了哪些内容，而 packag
25、ing(包装 )是其中一项。其他几项包括： merchandise(商品 )， shipping(运输 )， duty(进口关税 )， taxes(其他税款 )以及 insurance(保险 )。 11 【正确答案】 INSURANCE 【试题解析】 客户需要对方报一个估价，并询问所估计的价格包 含了哪些内容，而 packaging(包装 )是其中一项。其他几项包括： merchandise(商品 )， shipping(运输 )， duty(进口关税 )， taxes(其他税款 )以及 insurance(保险 )。 12 【正确答案】 280 【试题解析】 地址中的门牌号。 13 【正确答
26、案】 4089 【试题解析】 地址中的邮政编码。 14 【正确答案】 503-589-9087 【试题解析】 客户的电话号码。电话号码是常考的题型。电话号码通常是十位左右的数字，念的时候前两 组是每三位一停顿，最后一组四位数字在一起。利用念的间隔迅速写下数字。 “0”既可以念成数字 “zero”，也可以念成字母 “O”。 15 【正确答案】 BEARA ANNA 【试题解析】 邮件地址中的姓氏。客户的姓 Beara不太常见，所以被拼写出来，而 Anna则是比较常见的名字，因此没有拼写。此外还要注意由于是电子邮件，所以姓名中间会有 “ ”(dot)，不要漏掉了。 三、 PART THREE 15
27、 【听力原文】 F： Those of us doing Business over the telephone have to pay special attention to the listening and speaking skills since we dont have the advantage of talking with our customers face to face Its im portant to give those on the phone extra attention listening to their voice， and sensing thei
28、r emotion You cant observe their body language or their eyes like you can in person A great method to use when talking on the phone is to raise your eyebrows and smile as you talk It will give your voice a lift It makes you sound very cheerful The thing is， they cant see you smile， so they have to h
29、ear the warmth of your heart through your voice Another very important tip is to realize the value of remembering and using the name of the individual with whom you are talking People love their names and love to hear their names We use their names to make the service more personalized and more prof
30、essional Hearing ones own name is music to ones ears Always be listening closely to catch the name and somehow make a mental note， or even quickly write it down so you wont forget it We have a tendency to be so concerned about impressing others with what we are going to say， or how we are going to r
31、espond to them， that the name escapes us Big mistake Its not easy， but it is quite important 16 【正确答案】 EYEBROWS 【试题解析】 通过电话和客户谈话的时候，可以抬起眉毛 (raise your eyebrows)，说话的时候面带微笑。这道题目非常容易，唯一需要注意的是眉毛需要用复数形式。 17 【正确答案】 LIFT 【试题解析】 说话时抬起眉毛并且面带微笑的好处是能提高声调 (give your voice a lift)，让你的声音听上去很欢快 (cheerful)。 18 【正确答
32、案】 WARMTH 【试题解析】 尽管客户看不见你的笑脸，但是他们能够通过声音感受到你的热情(warruth)。 19 【正确答案】 PERSON ALIZED 【试题解析】 第二个技巧是要记住客户的名字。使用客户的名字能提供更为个性化 (personalized)、更正规 (professional)的服务。 20 【正确答案】 PROFESSIONAL 【试题解析】 第二个技巧是要记住客户的名字。使用客户的名字能提供更为个性化 (personalized)、更正规 (professional)的服务。 21 【正确答案】 MENTAL NOTE 【试题解析】 怎样才能更好地记住客户的姓名
33、呢 ?题目中的 Dos就是一定要做的事。需要仔细地听客户的名字，并且在心里记下来 (make a mental note)，或是很快地写下来。 22 【正确答案】 RESPOND 【试题解析】 题目中的 Donts意思是 “要避免的做法 ”：不要只想着怎样让对方留意我们要说的事 (impress others with what we are going to say)，或是怎样回应他们 (respond to them)。 四、 PART FOUR 23 【听力原文】 So, if everyone is here, Ill make a start. Now, as you might k
34、now, a few months ago we asked some consultants to take a look at the way we answer the telephone across the group. They telephoned our offices and made enquiries as customers normally would. They recorded information such as how quickly the call was answered, how friendly people were and how effici
35、ently they dealt with the enquiry. So, Ill begin with what they found out. Right now, first of all, they found out that on average we answer the phone after four rings, which isnt bad, but we can still improve on it. Secondly, friendliness. Now, although some offices scored as high as 8 out of 10 fo
36、r friendliness, the consultants only gave the company as a whole 6 out of 10. Once more, this wasnt as good as it should be. The consultants said that 7.5 is the minimum we should be aiming for throughout the group. And finally, efficiency. Now here, we did quite well. It seems that the people who n
37、ormally answer the phone can either deal with enquiries themselves or put the caller through to the right person. However, there were one or two negative points which we still have to work on, such as always remembering to ask the callers name before putting them through. So, as you can see, we need
38、 to do a lot of work. Going back to the first point, about the phone ringing four times, everyone will now be responsible for answering the phone after the third ring. This way there is no excuse for keeping a caller waiting. The point about friendliness, however, is the most important. People want
39、to hear a cheerful voice when they call the company and feel good when they do business with us. So were going to choose some new hold music and the consultants have given us some good phrases to use on the phone. Theyre on the handout I gave you at the beginning. Does everyone have copy? Right, goo
40、d. So, moving on to efficiency. 23 【正确答案】 C 【试题解析】 由 “The point about friendliness, however, is the most important.“ 知选 C。 24 【正确答案】 B 【试题解析】 由 “The consultants have given us some good phrases to use on the phone, Theyre on the handout I gave you.“知选 B。 25 【正确答案】 C 【试题解析】 由第一段 “a few months ago we a
41、sked some consultants to.“. 26 【正确答案】 B 【试题解析】 27 【正确答案】 A 【试题解析】 由 “The consultants only gave the company as a whole 6 out of 10.“知选 A。 28 【正确答案】 A 【试题解析】 由 “It seems that the people who wormally answer the phone can. to the right person.“选 A。 29 【正确答案】 A 【试题解析】 “remembering to ask the callers name be fore putting them through.“ 30 【正确答案】 B 【试题解析】 “everyone will now be responsible for answering the phone after the thind ring.“
